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How to delete folder in program files (corrupted uninstall)

    Question

  • Vista Home Premium, current SP

    Trend micro AV was replaced with Norton. When uninstalling Trend, it did not take. Trend gives a manual uninstall of changing registry and deleting program files. When I try to delete folder in program files I get access denied. I logged as adminstrator with same message.

     

    What is the process to remove a foilder form program files?


    John Lenz
    Wednesday, August 03, 2011 3:09 PM

Answers

  • Thanks, Trend A/V is still showing in tray. I should have thought of safe mode.
    John Lenz
    • Marked as answer by JohnLenz Friday, August 05, 2011 1:52 PM
    Friday, August 05, 2011 1:52 PM
  • Hi,

     

    Thanks for posting in Microsoft TechNet forums.

     

    The program files might still be in use, it is suggested to boot into Safe Mode and delete them.

     

    Best Regards

    Magon Liu

    TechNet Subscriber Support in forum. If you have any feedback on our support, please contact tnmff@microsoft.com

     


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ”
    Thursday, August 04, 2011 6:57 AM
    Moderator

All replies

  • Boot into Safe Mode and try deleting the folder.  If that doesn't work, try using Unlocker 1.9.1.
    Carey Frisch
    Wednesday, August 03, 2011 10:25 PM
    Moderator
  • Hi,

     

    Thanks for posting in Microsoft TechNet forums.

     

    The program files might still be in use, it is suggested to boot into Safe Mode and delete them.

     

    Best Regards

    Magon Liu

    TechNet Subscriber Support in forum. If you have any feedback on our support, please contact tnmff@microsoft.com

     


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ”
    Thursday, August 04, 2011 6:57 AM
    Moderator
  • Thanks, Trend A/V is still showing in tray. I should have thought of safe mode.
    John Lenz
    • Marked as answer by JohnLenz Friday, August 05, 2011 1:52 PM
    Friday, August 05, 2011 1:52 PM