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Laptop Microphone Does not Work after windows 8 upgrade

    Question

  • After upgrading yesterday to windows 8 from Vista my laptop Acer Travelmate 5720 internal microphone does work.

    It was working before.

    I have checked the driver is up to date.

    Checked the correct  mike is selected as default.

     I have tried the windows troubleshooting which found it was fine.

    I am able to use an external mike.

    Help please

    Ryan

    Saturday, October 27, 2012 6:39 PM

Answers

  • I'd submit this directly to Acer.

    It should be solved by them by means of BIOS update or audio driver update.

    Knowing Acer though, I bet they'll tell you that "your laptop is not designed for Win 8"...

    Monday, October 29, 2012 4:31 PM
  • Hi,

    Firstly, I would like to suggest you contact Acer for help about the device or driver issue. In addition, if you don’t mind, please check the brand and model of the sound card and let us know.

    Thanks.


    Nicholas Li

    TechNet Community Support


    Tuesday, October 30, 2012 4:27 AM

All replies

  • Exactly the same has happened to me. Acer Aspire 7735Z

    Upgraded to Windows 8 yesterday and built in mic would not work after being totally fine on Windows 7.

    Did some Googling and tried uninstalling drivers (but not deleting them). When I rebooted, the Microphone was working, but very low level. Skype works, but even with Mic boosted to max you can hardly hear anything.

    I've downloaded latest drivers from Acer, but made no difference.

    Spent 1 pointless hour on the phone to Microsoft Tech Support today - they couldn't help.

    As Ryan said, help please!

    Sunday, October 28, 2012 1:33 PM
  • I'd submit this directly to Acer.

    It should be solved by them by means of BIOS update or audio driver update.

    Knowing Acer though, I bet they'll tell you that "your laptop is not designed for Win 8"...

    Monday, October 29, 2012 4:31 PM
  • Hi,

    Firstly, I would like to suggest you contact Acer for help about the device or driver issue. In addition, if you don’t mind, please check the brand and model of the sound card and let us know.

    Thanks.


    Nicholas Li

    TechNet Community Support


    Tuesday, October 30, 2012 4:27 AM