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IE9 not installed on Win7 Ultimate

    Question

  • I tried to install the new IE9 on a Windows7 Ultimate installed notebook. Win7 is full patched with SP1 and all available patches. OS is german.

    Downloaded installation file IE9-Windows7-x86-deu.exe started the installation and finished till the end. After restart of the explorer i get a popup telling me that IE9 is not installed. (Die Installation von Internet Explorer wurde nicht abgeschlossen)

    It puts me an link on the desktop pointing to http://go.microsoft.com/fwlink/?LinkID=200540

    I checked all there and installed the updates mentioned but retry the installation gives the same result.

    The content of the IE9_main.log  Logfile from the installation looks like this:

    00:00.000: ====================================================================
    00:00.250: Started: 2011/03/22 (Y/M/D) 20:20:59.967 (local)
    00:00.265: Time Format in this log: MM:ss.mmm (minutes:seconds.milliseconds)
    00:00.515: Command line: "C:\Users\Travelling\Downloads\IE9-Windows7-x86-deu.exe"
    00:00.764: INFO:    Setup installer for Internet Explorer: 9.0.8112.16421
    00:01.154: INFO:    Previous version of Internet Explorer: 8.0.7601.17514
    00:01.170: INFO:    Checking if iexplore.exe's current version is between 9.0.6001.0...
    00:01.420: INFO:    ...and 9.1.0.0...
    00:01.435: INFO:    Maximum version on which to run IEAK branding is: 9.1.0.0...
    00:01.435: INFO:    iexplore.exe version check success. Install can proceed.
    00:01.466: INFO:    Trying to extract ID: 6006 (0) as "IE9-neutral.Extracted.cab"
    00:02.122: INFO:    Trying to extract ID: 6010 (1031) as "ielangpack-DEU.CAB"
    00:02.917: INFO:    Trying to extract ID: 5006 (0) as "IE9-support.cab"
    00:05.366: INFO:    Operating System: Windows Workstation: 6.1.7601 (Service Pack 1)
    00:05.507: INFO:    Windows 7 operating system detected.
    00:05.522: INFO:    Service pack major: 1
    00:05.522: INFO:    Service pack minor: 0
    00:05.522: INFO:    Service pack name:  Service Pack 1
    00:07.348: INFO:    PauseOrResumeAUThread: Successfully paused Automatic Updates.
    00:50.903: INFO:    The neutral pack was successfully downloaded from the internet. Installation will continue using the downloaded package.
    00:52.011: INFO:    No reboot policy and supplemental files successfully downloaded and extracted for use.
    00:52.572: INFO:    No reboot logic message NrApiStart(0), lParam=0x00192560 returned 0x00000000.
    00:59.234: INFO:    No reboot logic message NrApiScan(1), lParam=0x00000000 returned 0x00000000.
    01:08.547: INFO:    No reboot logic message NrApiDecisionDialog(2), lParam=0x00000001 returned 0x00000000.
    01:08.687: INFO:    No reboot logic message NrApiStartInstall(4), lParam=0x00000001 returned 0x00000014.
    01:08.703: INFO:    Installing with the downloaded package. C:\Windows\TEMP\IE93FDE.tmp\IE9-neutral.Downloaded.msu
    01:09.389: INFO:    Launched package installation: C:\Windows\system32\dism.exe /online /add-package /packagepath:C:\Windows\TEMP\IE93FDE.tmp\IE9-neutral.Downloaded\Windows6.1-KB982861-x86.cab /quiet /norestart
    03:05.626: INFO:    Process exit code 0x80004005 (-2147467259) [Unspecified error ]
    03:05.875: ERROR:   Neutral MSU installation failed (exit code = 0x80004005 (2147500037)).
    03:05.938: INFO:    Launched package installation: C:\Windows\system32\dism.exe /online /add-package /packagepath:C:\Windows\TEMP\IE93FDE.tmp\ielangpack-DEU.CAB /quiet /norestart
    04:08.463: INFO:    Process exit code 0x00000000 (0) [The operation completed successfully. ]
    04:08.915: INFO:    No reboot logic message NrApiInstallDone(7), lParam=0x80004005 returned 0x00000000.
    04:08.931: INFO:    No reboot logic message NrApiStartFinish(11), lParam=0x00000000 returned 0x00000000.
    04:08.946: INFO:    No reboot logic message NrApiFinish(12), lParam=0x00000000 returned 0x00000016.
    04:09.290: INFO:    PauseOrResumeAUThread: Successfully resumed Automatic Updates.
    04:53.438: INFO:    Setup exit code 0x80004005 (-2147467259) [Unspecified error ]
    04:53.687: INFO:    Scheduling upload to IE SQM server: http://sqm.microsoft.com/sqm/ie/sqmserver.dll
    04:53.734: INFO:    SQM Upload returned 403
    04:53.734: INFO:    Cleaning up temporary files in: C:\Windows\TEMP\IE93FDE.tmp
    04:54.686: INFO:    Unable to remove directory C:\Windows\TEMP\IE93FDE.tmp, marking for deletion on reboot.
    04:54.701: INFO:    Released Internet Explorer Installer Mutex

    Any idea about the error mentioned in there ?

    Windows Module Installer is running.

    I tried also to download the installation again but get the same result.

    Tuesday, March 22, 2011 10:20 PM

All replies

  • the CAB for IE9 can't be installed.

    To see the cause of such Windows 7 update failures, we must look for error messages in the following log files:

    Please run the Windows Explorer and go to the folder "C:\Windows\Logs\CBS\" and copy all files to your document folder, also copy the setupapi.dev.log from the folder C:\Windows\Inf, the "C:\Windows\WindowsUpdate.log" and the file "C:\Windows\winsxs\poqexec.log" to your document folder (otherwise you can't upload it), zip all files into 1 ZIP and upload the zip to your SkyDrive [1] and post a link here.

    André

    [1] http://social.technet.microsoft.com/Forums/en-US/w7itproui/thread/4fc10639-02db-4665-993a-08d865088d65


    "A programmer is just a tool which converts caffeine into code"

    Want to install RSAT on Windows 7 Sp1? Check my HowTo: http://www.msfn.org/board/index.php?showtopic=150221
    Tuesday, March 22, 2011 10:54 PM
  • Wednesday, March 23, 2011 12:18 AM

  • 2011-03-19 22:33:03, Error                 CBS    Failed. Attempted to uninstall a version of a non-driver component that is not installed, version: 0X800001db04001, component: x86_microsoft-windows-ie-ieproxy_31bf3856ad364e35_8.0.7600.16385_none_aabf81ba22e62a53, owner: Microsoft-Windows-InternetExplorer-Package~31bf3856ad364e35~x86~~8.0.7600.16385.Internet-Explorer-x86 [HRESULT = 0x80004005 - E_FAIL]

    So the IE8 ieproxy DLL is missing. Please run the System Update Readiness Tool for Windows [1] and run sfc /scannow [2].

    Now try to install the IE9 again.

    André

    [1] http://support.microsoft.com/kb/947821
    [2] http://support.microsoft.com/kb/929833


    "A programmer is just a tool which converts caffeine into code"

    Want to install RSAT on Windows 7 Sp1? Check my HowTo: http://www.msfn.org/board/index.php?showtopic=150221
    Wednesday, March 23, 2011 2:43 PM
  • Did both steps. sfc /scannow did not find any integrity problems. Installation of IE9 fails with the same error screen.
    Wednesday, March 23, 2011 4:10 PM
  • Temporarily disable your security software protection and try the install of IE9. It may be blocking or slowing a process.

     

    Wednesday, March 23, 2011 5:11 PM
  • Did that already after the first try. Not only stopped the security software but disabled the service to be save that it is not loaded.
    Wednesday, March 23, 2011 5:55 PM
  • Have you tried the System Update Readiness Tool for Windows?
    "A programmer is just a tool which converts caffeine into code"

    Want to install RSAT on Windows 7 Sp1? Check my HowTo: http://www.msfn.org/board/index.php?showtopic=150221
    Wednesday, March 23, 2011 8:13 PM
  • [1] http://support.microsoft.com/kb/947821

    Yes. Downloaded the Win7 x86 version and installed it.

    After that i did [2] http://support.microsoft.com/kb/929833

    I searched for the ieproxy.dll you mentioned and found it in c:\windows\winsxs\ x86_microsoft-windows-ie-ieproxy_31bf3856ad364e35_8.0.7600.16385_none_aabf81ba22e62a53

    But i also found newer once with higher versions . The one that is used in "c:\program files\internet explorer" has a higher version. Could that be the problem ?

    Wednesday, March 23, 2011 8:24 PM
  • no, the file is updated with each cumulative IE update. Do you see the ieproxy folder with that version in the WinSxS folder?


    "A programmer is just a tool which converts caffeine into code"

    Want to install RSAT on Windows 7 Sp1? Check my HowTo: http://www.msfn.org/board/index.php?showtopic=150221
    Wednesday, March 23, 2011 8:30 PM
  • yes and also for version 8.0.7601.17514 and 9.4.8112.16421
    Wednesday, March 23, 2011 8:55 PM
  • I have no real idea left. An Inplace upgrade only work if you have a Windows DVD with the Sp1 included.

    the Sp1 upodate the IEproxy to 8.0.7601.17514. You can run the DISM cleanup command to remove the RTM backup files. Create a system resotre point before you do this.

    Now try to install the IE again.


    "A programmer is just a tool which converts caffeine into code"

    Want to install RSAT on Windows 7 Sp1? Check my HowTo: http://www.msfn.org/board/index.php?showtopic=150221
    Thursday, March 24, 2011 3:03 PM
  • Hi AndreasTravelling,

     

    How are you? We wanted to see if the information provided was helpful or if you would like any further assistance. If you have any questions or concerns, please feel free to let me know. I am happy to be of further assistance.  :)

     

    Thanks!

     

    Alex Zhao

    TechNet Subscriber Support in forum.

    If you have any feedback on our support, please contact tngfb@microsoft.com


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
    Monday, March 28, 2011 2:53 AM
    Moderator
  • Hi Alex

    Still the same problem. IE9 will not get installaed...

    Monday, March 28, 2011 4:48 AM
  • can you uninstall the Sp1, do an InPlace upgrade to repair Windows 7, install the Sp1 and install the IE9? Does this work. If nothing works, install Windows again. You can slipstream the IE9 into Windows 7:

    MSU Version Of Internet Explorer 9?


    "A programmer is just a tool which converts caffeine into code"

    Want to install RSAT on Windows 7 Sp1? Check my HowTo: http://www.msfn.org/board/index.php?showtopic=150221
    Monday, March 28, 2011 1:10 PM
  • Hi Andre

    If this is the only chance to get it "perhaps" to work i will stay wit IE8.

    I am shure that deinstallation, repair and installation will cause much more effort to get windows running like it is now as it would bring a benefit to switch to IE9.

    Thanks for your investigations and support.

    Monday, March 28, 2011 1:37 PM
  • Hi AndreasTravelling,

     

    First, if you can find Internet Explorer 9 in Windows Update, try to uninstall Internet Explorer 9, and then install to check this issue.

     

    Second, due to you have corrupted file; for a test, try to register ieproxy.dll to check how it works:

     

    Command:

    Regsvr32 /s “X:\XX\ieproxy.dll”

    You should type the full path of ieproxy.dll location.

     

    Alex Zhao

    TechNet Subscriber Support in forum.

    If you have any feedback on our support, please contact tngfb@microsoft.com


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
    Wednesday, March 30, 2011 10:16 AM
    Moderator
  • Hi Alex

     

    Internet Explorer 9 -> not listed

     

    register ieproxy.dll -> done with Regsvr32 /s “C:\Program Files\Internet Explorer\ieproxy.dll”


    Tried to install IE 9 -> faild with same error

    Wednesday, March 30, 2011 8:43 PM
  • Hi,

     

    How about registerring the problematic ieproxy.dll file which is located at c:\windows\winsxs\ x86_microsoft-windows-ie-ieproxy_31bf3856ad364e35_8.0.7600.16385_none_aabf81ba22e62a53

     

    Alex Zhao

    TechNet Subscriber Support in forum.

    If you have any feedback on our support, please contact tngfb@microsoft.com


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
    Friday, April 01, 2011 9:45 AM
    Moderator
  • Gives the following error Message:

    The module"c:\windows\....\ieproxy.dll" is loaded but call to "DllRegisterServer" is failed with Errorcode 0x8007005

    Friday, April 01, 2011 5:26 PM
  • Hi,

     

    You should run this command with administrator privilege.

     

    If this cannot help, you may try to replace the problematic file with a good one which is from a good computer.

     

    Hope it helps.

     

    Alex Zhao

    TechNet Subscriber Support in forum.

    If you have any feedback on our support, please contact tngfb@microsoft.com


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
    Monday, April 04, 2011 11:10 AM
    Moderator
  • Tried it as administrator. No message with regsvr but ie9 installation give same error.

    Copied ieproxy.dll from other win7 to C:\Program Files\Internet Explorer :IE9 installation failed.

    Copy to "c:\windows\winsxs\ x86_microsoft-windows-ie-ieproxy_31bf3856ad364e35_8.0.7600.16385_none_aabf81ba22e62a53" not possible because of missing rights.

     

     

    Wednesday, April 06, 2011 7:52 PM
  • I see you have been trying to install Ie from the downloaded package.

    Do you get the same error if you tried to install it from windows Update in control panel?

     


    Sumesh P - Microsoft Online Community Support
    Thursday, April 07, 2011 3:26 PM
    Moderator
  • Yes same with update from Windows Update.

    Got it offered, install, fail, get it offered again.

    Thursday, April 07, 2011 3:37 PM
  • Can you share the checksur logs please, it should be in the CBS folder

  • %SYSTEMROOT%\Logs\CBS\CheckSUR.log
  • %SYSTEMROOT%\Logs\CBS\CheckSUR.persist.log

  • Sumesh P - Microsoft Online Community Support
Friday, April 08, 2011 12:51 PM
Moderator
  • %SYSTEMROOT%\Logs\CBS\CheckSUR.log

    =================================

    Checking System Update Readiness.

    Binary Version 6.1.7601.21645

    Package Version 11.0

    2011-03-23 16:39

    Checking Windows Servicing Packages

    Checking Package Manifests and Catalogs

    Checking Package Watchlist

    Checking Component Watchlist

    Checking Packages

    Checking Component Store

    Summary:

    Seconds executed: 442

    No errors detected

     

     

    %SYSTEMROOT%\Logs\CBS\CheckSUR.persist.log

    =================================

    Checking System Update Readiness.

    Binary Version 6.1.7601.21645

    Package Version 11.0

    2011-03-23 16:39

    Checking Windows Servicing Packages

    Checking Package Manifests and Catalogs

    Checking Package Watchlist

    Checking Component Watchlist

    Checking Packages

    Checking Component Store

    Summary:

    Seconds executed: 442

    No errors detected

    Friday, April 08, 2011 4:48 PM
  • Sorry to hijack this post, but I am having this exact same problem and need assistance please.
    Saturday, April 09, 2011 5:43 AM
  • Test this please.

    Run regedit and go to:

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\TrustedInstaller

    Check the Start value and ensure it is set to 2 (Automatic)

     

    a- Open Command Prompt with elevation

    b- Type in takeown /f C:\Windows\winsxs\pending.xml

    c- to take ownership of the file Type in cacls C:\Windows\winsxs\pending.xml /G :F

    c- Type in del C:\Windows\winsxs\pending.xml

     

    1.  Run Msconfig

    2.  Select the "Startup: Tab and select "Disable All"

    3.  Select the Services Tab.

    4.  Select "Hide all Microsoft service"

    5.  With Microsoft services hidden Select "Disable all"

    6.  Choose OK out of Msconfig

     

    Reboot and test installing.

     


    Sumesh P - Microsoft Online Community Support
    Saturday, April 09, 2011 9:17 AM
    Moderator
  • Did these steps help?

     


    Sumesh P - Microsoft Online Community Support
    Monday, April 18, 2011 4:15 PM
    Moderator
  • No sorry. Can't change the start value. It is set to 3. If i want to change it i get an errormessage telling me "Start can not be edited. Error in witing the value for that item. That happens with editing the registry with admin permissions.
    Monday, April 18, 2011 4:43 PM
  • ok, please proceed with the other steps then.

     


    Sumesh P - Microsoft Online Community Support
    Monday, April 18, 2011 5:32 PM
    Moderator
  • a - d failed because there is no pending.xml
    1-6 done
    Installation started after reboot and failed like the other times.

    Monday, April 18, 2011 7:04 PM
  • Was this ever solved? I am getting the same issue.
    Thursday, June 23, 2011 12:00 AM
  • For me this is still open but i give up solving it. Stay on IE8.

    Friday, June 24, 2011 6:45 AM
  • I have the same problem and am stuck on IE8, despite trying lots of the suggested things. I was reading this post hoping to find a solution at the bottom...
    Thursday, January 05, 2012 3:33 PM