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Win7 Ralink RT3090 detects network but cannot connect either lan or wireless

    Question

  • Hello, I hope you guys can help me out. I am not very computer savvy and have basically tried everything I could google. 

    Earlier today, my laptop (an HP Probook 4520s) crashed while I was browsing the web. After it rebooted, the wireless adapter picked up my wireless network as usual, but couldn't connect to it. There is only one adapter, the Ralink RT3090 according to the device manager, and it is built into my laptop. 

    On attempting to connect to the network, I received a 'this is taking longer than normal to connect' message, and then a 'no internet access' message. After this, I attempted the normal ipconfig /release and /renew commands, which did not work: on /renew, I received "The RPC server is unavailable." Also tried the /flushdns and /registerdns but could not discern anything new.

    After that, I tried connecting to my router by cord and disabled the wireless capability. My adapter showed the same result, with the limited connectivity. Repeating the ipconfig commands did not work. I then tried netsh int ip reset reset.log and netsh winsock reset catalog, with no change. 

    I don't have a way of getting my ipconfig print here easily so I am going to summarize it:

    (<snip> just represents stuff that doesn't seem relevant, will add it if it's necessary)

    Windows IP Configuration

    Host Name: <snip>

    Primary Dns Suffix: 

    Node Type: Broadcast

    IP Routing Enabled: No

    WINS Proxy Enabled: No

    Wireless LAN adapter Wireless Network Connection:

    Connection-specific DNS Suffix:

    Description: Ralink RT3090 802.11b/g/n/ WiFi Adapter

    Physical Address: <snip>

    DHCP Enabled: Yes

    Autoconfiguration Enabled: Yes

    Link-local IPv6 Address: <snip>

    Autoconfiguration IPv4 Address: 169.254.67.78

    Subnet Mask: 255.255.0.0

    Default Gateway:

    DNS Servers: fec0:0:0:ffff::1x1   fec0:0:0:ffff::2x1   fec0:0:0:ffff::3x1

    NetBIOS over Tcpip: Enabled

    Tunnel adapter isatap.{<snip>}:

    Media State: Media disconnected

    Connection-specific DNS Suffix:

    Description: Microsoft ISATAP Adapter

    Physical Address: 00-00-00-00-00-00-00-00-E0

    DHCP Enabled: No

    Autoconfiguration Enabled: Yes

    Tunnel adapter Teredo Tunneling Pseudo-Interface:

    Media state: Media disconnected

    Connection-specific DNS Suffix:

    Descrption: Teredo Tunneling Pseudo-Interface

    Physical Address: 00-00-00-00-00-00-00-00-E0

    DHCP Enabled: No

    Autoconfiguration Enabled: Yes

    Monday, March 19, 2012 6:05 PM

Answers

All replies

  • DHCP is enabled but there seems to be no default gateway set.
    Monday, March 19, 2012 6:39 PM
  • Hi,

    Regarding this issue, please follow these steps to troubleshoot this problem:
    1. Try to connect this machine to another network, check whether this problem is caused by the router.
    2. Try to boot this machine in Safe Mode with network in order to check whether this is a third party software or driver related issue.
    3. Restore your machine to an earlier point.

    If there is any unclear, please feel free and let me know.


    William Tan

    TechNet Community Support

    Wednesday, March 21, 2012 9:33 AM
  • "DHCP Enabled: Yes

    Autoconfiguration Enabled: Yes

    Link-local IPv6 Address: <snip>

    Autoconfiguration IPv4 Address: 169.254.67.78

    Subnet Mask: 255.255.0.0

    Default Gateway:"

    Your IP isn't right, it shouldn't start with 169.xxx.xx.xx, it should begin with 2xx.xxx.xx.xx and also there should be gateway IP address for the default gateway but yours wasn't.

    I suggest you to bypass the router & next connect it directly through a modem using a lan cable for the time being & see whether are you able to access the net, if you are able to, next open up cmd prompt & type ipconfig /all & next post similar IP, subnetmask as well as default gateway again here to let us have a look

    With the above info, we should be able to tell whether the connection lies with your notebook or the router itself. Lastly which exact make & model of router are you running?


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ”


    Wednesday, March 21, 2012 11:35 AM
    Answerer
  • Hi i have recently got this issue, about the 16th of March, with the exact same wireless adapter. I've bookmarked this page as I am desperate to get my laptop fixed as I am currently using it for university. I've tried a lot of the things on the internet and have taken it to my University IT staff. As of yet, no luck, so please if you figure out a solution I would be grateful if you would come back to post it.
    Thursday, March 22, 2012 5:15 AM
  • Autoconfiguration IPv4 Address: 169.254.67.78

    Subnet Mask: 255.255.0.0

    ---------------------------------------------------------------

    169.... is APIPA range.

    By default there is no default gateway assigned.

    Windows uses that when is unable to reach DHCP server or router, it will assign that IP range automatically.

    -----------------------------------------------------------------

    You can trying resetting Internet Protocol

    http://support.microsoft.com/kb/299357

    netsh int ip reset c:\resetlog.txt

    Make sure that your router/dhcp server is available (online)

    This is most likely a router issue rather then a computer.

    Power cycle the router and then reboot the computer.



    • Edited by Brano Lukic Thursday, March 22, 2012 5:44 AM
    Thursday, March 22, 2012 5:42 AM
  • So here's the ipconfig:


    iWindows IP Configuration

       Host Name . . . . . . . . . . . . : Aaron-HP

       Primary Dns Suffix  . . . . . . . :

       Node Type . . . . . . . . . . . . : Hybrid

       IP Routing Enabled. . . . . . . . : No

       WINS Proxy Enabled. . . . . . . . : No

       DNS Suffix Search List. . . . . . : student.eduroam.uq.edu.au

    Wireless LAN adapter Wireless Network Connection:

       Connection-specific DNS Suffix  . : student.eduroam.uq.edu.au

       Description . . . . . . . . . . . : Ralink RT3090 802.11b/g/n WiFi Adapter

       Physical Address. . . . . . . . . : E0-2A-82-16-45-10

       DHCP Enabled. . . . . . . . . . . : Yes

       Autoconfiguration Enabled . . . . : Yes

       Link-local IPv6 Address . . . . . : fe80::1d01:351a:c12e:4186%12(Preferred)

       Autoconfiguration IPv4 Address. . : 169.254.65.134(Preferred)

       Subnet Mask . . . . . . . . . . . : 255.255.0.0

       Default Gateway . . . . . . . . . :

       DNS Servers . . . . . . . . . . . : 130.102.128.43

                                           130.102.2.15

                                           203.15.35.15

       Primary WINS Server . . . . . . . : 130.102.2.112

       Secondary WINS Server . . . . . . : 130.102.5.110

       NetBIOS over Tcpip. . . . . . . . : Enabled

    Tunnel adapter Local Area Connection* 13:

       Media State . . . . . . . . . . . : Media disconnected

       Connection-specific DNS Suffix  . :

       Description . . . . . . . . . . . : Microsoft 6to4 Adapter

       Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0

       DHCP Enabled. . . . . . . . . . . : No

       Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Teredo Tunneling Pseudo-Interface:

       Media State . . . . . . . . . . . : Media disconnected

       Connection-specific DNS Suffix  . :

       Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface

       Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0

       DHCP Enabled. . . . . . . . . . . : No

       Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter isatap.student.eduroam.uq.edu.au:

       Media State . . . . . . . . . . . : Media disconnected

       Connection-specific DNS Suffix  . : student.eduroam.uq.edu.au

       Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2

       Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0

       DHCP Enabled. . . . . . . . . . . : No

       Autoconfiguration Enabled . . . . : Yes

    I have noticed as well that the DHCP client is not working according to Computer>Manage>EventViewer>WindowsLogs>System. This lead me to find another thread which had my exact issue also, however no solution has been noted yet. link: http://www.sevenforums.com/network-sharing/197132-limited-connectivity-dhcp-client-not-starting.html

    Friday, March 23, 2012 3:24 AM
  • Just looking at this entries below it looks like that you have static DNS servers but you are trying to get dynamic IP.

    I would suggest to set both to "Autoconfigure"

    Go to your LAN connection properties and set in IP4

    Obtain an Ip Address automatically

    Obtain DNS server automatically

    Control Panel\Network and Internet\Network Connections

    Autoconfiguration IPv4 Address. . : 169.254.65.134(Preferred)

       Subnet Mask . . . . . . . . . . . : 255.255.0.0

        DNS Servers . . . . . . . . . . . : 130.102.128.43

                                           130.102.2.15

                                           203.15.35.15

       Primary WINS Server . . . . . . . : 130.102.2.112

       Secondary WINS Server . . . . . . : 130.102.5.110

       NetBIOS over Tcpip. . . . . . . . : Enabled

    Friday, March 23, 2012 5:15 AM
  • The Wireless is still not working. I shall list a bunch of sites that have similar problems:
    http://answers.microsoft.com/en-us/windows/forum/windows_vista-networking/connection-status-unknown-the-dependency-service/92203623-b6d5-4301-8c79-00210abbcdd4

    http://www.sevenforums.com/network-sharing/130159-dependency-service-group-failed-start.html

    http://www.sevenforums.com/network-sharing/197132-limited-connectivity-dhcp-client-not-starting.html

    http://www.consideritfixed.com/2009/02/the-dependency.html

    These are among a few I have found that have my issue, however, none of the fixes work. To reiterate my symptoms are:
    No DHCP, wireless gives back "limited connectivity" to every network I connect to via wireless, a dependency service error, etc.

    I have tried to following: commands "sfc /scannow", "netsh winsock reset", "netsh int ip reset", replacing the nlasvc.dll, system restoring to a previous point, rolling back and updating wireless adapter drivers. I am starting to run out of ideas and hope that we can find the solution.

    Friday, March 23, 2012 7:50 AM
  • Hi There,

    I have an HP 4320s and just started having this same issue today. After trying a number of things I was unable to resolve the problem, however a system restore has got it working again. I would be interested in a real fix though as I am concerned it will occur again.

    Thanks,

    Simon

    Sunday, March 25, 2012 9:59 PM
  • Hi SimonLees, 

    I have also used a system restore to fix this issue and am also concerned that it will occur again.
    Monday, March 26, 2012 5:52 AM
  • Hi All

    I have just bought a Win7 laptop today, and same problem, over and over.

    The root cause may be that IPv6 is enabled.

    So, you need to:

    1- Open Network and Sharing Centre

    2- Click Wireless Network Connection link

    3- Click Properties (not Wireless Properties)

    4- Untick "Internet Protocol Version 6 (..."

    5- OK on that box, close on next box, then close the Network and Sharing box.

    I think the problems are due to two IP addressing schemes being used. Use one or other...and that means the v4. v6 may be important 5-10 years from now. Not yet.

    Hope that helps

    • Proposed as answer by Network Jedi Sunday, April 22, 2012 9:23 AM
    Saturday, April 21, 2012 2:43 PM