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sony vaio vgn cr220e webcam issues

    Question

  • Upgrading to Windows 7 caused my webcam to stop functioning.  I think the problem is two-fold.  1) I no longer have the original software.  2) Software cannot detect the webcam.

    If I go to the device manager it says my driver is up to date and that I have a composite USB device with a pic of a camera.  When I download software it tries to link to the cam and doesn't.  Even google video chat will not recognize the camera.  The original sony software from the sony vaio site is still formatted for Vista I think so that doesn't help either. 

    Any suggestions are appreciated.
    Sunday, January 31, 2010 6:25 AM

Answers

  • Thank you for letting us know this information. Since Sony cannot guarantee the full compatibility of the PC when running Windows 7, troubleshooting from the Operating System stand point is limited. You can try purchasing a webcam which is compatible with Windows 7. Here is the Windows 7 compatibility center information:

    http://www.microsoft.com/windows/compatibility/windows-7/en-us/Search.aspx?type=Hardware&s=webcam

    Hope it helps.
    Vivian Xing - MSFT
    • Marked as answer by Vivian Xing Monday, February 08, 2010 2:33 AM
    Tuesday, February 02, 2010 3:36 AM
  • Sony said, " I'm sorry that the Camera in the Computer is not working after upgrading to Windows 7 operating System. I'm sorry to inform you that the VAIO is originally shipped with the Windows Vista Home Premium and is compatible with the Windows XP. We cannot assure the functionality of the Windows 7. The drivers are available for the preinstalled Operating System only.
     
    Sony's VAIO Computers are designed for, and supported under, the OEM version of Windows pre-installed at our factory. If you install any other Operating System in your system, you will need to contact the manufacturer of that Operating System for any and all support issues or Device Drivers and Software utilities they may have available. This includes, but is not limited to alternate versions of Windows and/or dual-boot configurations.
     
    Although Sony may choose to provide limited Device Drivers or Software updates to assist with the basic compatibility issues for Microsoft's newer Operating Systems, we can not warrant nor guarantee the full usability, or functionality, of our PCs when running under an alternative Operating System.
     
    You may install the Sony Shared Library then the Camera Driver and the Camera Capture Utility Driver and check if the issue is resolved.
     
    http://esupport.sony.com/US/perl/swu-list.pl?mdl=VGNCR220E
     
    Amy"

    Sony is totally wrong when they say "you will need to contact the manufacturer of that Operating System..."

    Microsoft does not write software or drivers for any third party hardware.  The manufacturer or the vendor are totally responsible for supplying software and/or drivers for their hardware to provide functionality in any operating system!

    It has always been this way and probably always will be this way!
    • Marked as answer by Vivian Xing Monday, February 08, 2010 2:33 AM
    Tuesday, February 02, 2010 5:58 PM
  • Great news ...

    I believe I found a temprory solution by removing the webcam driver 'USB VIDEO ...(something)' and downloading the 2 patches for the camera driver related to Windows VISTA. 

    http://esupport.sony.com/US/perl/swu-list.pl?mdl=VGNCR220E#div_pos_12

    Install it, reboot, then run the  Webcam Companion 2 , which should be installed earlier with the camera driver related to windows 7.

    That's it :)
    • Proposed as answer by SonyVaio user Wednesday, March 10, 2010 2:43 PM
    • Marked as answer by Vivian Xing Friday, March 12, 2010 2:56 AM
    Wednesday, March 10, 2010 2:42 PM

All replies

  • Upgrading to Windows 7 caused my webcam to stop functioning.  I think the problem is two-fold.  1) I no longer have the original software.  2) Software cannot detect the webcam.

    If I go to the device manager it says my driver is up to date and that I have a composite USB device with a pic of a camera.  When I download software it tries to link to the cam and doesn't.  Even google video chat will not recognize the camera.  The original sony software from the sony vaio site is still formatted for Vista I think so that doesn't help either. 

    Any suggestions are appreciated.
    • Merged by Vivian Xing Monday, February 01, 2010 8:39 AM DUP
    Sunday, January 31, 2010 6:23 AM
  • Try installing the software in vista compatiblity mode http://social.technet.microsoft.com/Forums/en/w7itproappcompat/thread/cdd894f8-1ee2-43e5-952b-d04c25779a7f

    If its a driver that is for older operating systems, then follow this link http://social.technet.microsoft.com/Forums/en/w7itprohardware/thread/80cae5ee-dc98-4a2f-8284-a1ab826059b7

    software for that webcam http://esupport.sony.com/US/perl/swu-list.pl?mdl=VGNCR220E#div_pos_12

    MCSE, MCSA, MCDST [If this post helps to resolve your issue, please click the "Mark as Answer" or "Helpful" button at the top of this message. By marking a post as Answered, or Helpful you help others find the answer faster.]
    Sunday, January 31, 2010 7:33 AM
  • Please do not post multiple threads about the same problem as that just confuses the issues and makes it harder for others to track your progress, stay in your original thread http://social.technet.microsoft.com/Forums/en/w7itprohardware/thread/5b8b27f4-7faf-4018-aa04-3c6e456a940a where you already have replies.
    MCSE, MCSA, MCDST [If this post helps to resolve your issue, please click the "Mark as Answer" or "Helpful" button at the top of this message. By marking a post as Answered, or Helpful you help others find the answer faster.]
    Sunday, January 31, 2010 7:37 AM
  • Sorry for the double post. 

    Your solution got me halfway, I think.  Downloading the driver and running in compatibility mode for Vista changed the device from USB video to the specific Sony camera. 

    The software still doesn't work though.  Prior to my post I had installed it w/o compatibility mode and it created a folder Sony in Program files.  Installing in compatibility with Vista, it runs the installation, but there is no file to be found anywhere on my C: drive.  I can't see if it will recognize the camera or not.


    Sunday, January 31, 2010 9:33 AM
  • You need to discuss this with Sony to find out if they will publish a driver and software to support the camera.  Sony must decide whether to support their hardware or not.
    Sunday, January 31, 2010 2:50 PM
  • According to the Sony site, they did not offer Windows 7 driver for this model. Given this situation, as Rick mentioned, please contact Sony to confirm this computer's Windows 7 compatibility first.

    Thank you.


    Vivian Xing - MSFT
    Monday, February 01, 2010 8:44 AM
  • Sony said, " I'm sorry that the Camera in the Computer is not working after upgrading to Windows 7 operating System. I'm sorry to inform you that the VAIO is originally shipped with the Windows Vista Home Premium and is compatible with the Windows XP. We cannot assure the functionality of the Windows 7. The drivers are available for the preinstalled Operating System only.
     
    Sony's VAIO Computers are designed for, and supported under, the OEM version of Windows pre-installed at our factory. If you install any other Operating System in your system, you will need to contact the manufacturer of that Operating System for any and all support issues or Device Drivers and Software utilities they may have available. This includes, but is not limited to alternate versions of Windows and/or dual-boot configurations.
     
    Although Sony may choose to provide limited Device Drivers or Software updates to assist with the basic compatibility issues for Microsoft's newer Operating Systems, we can not warrant nor guarantee the full usability, or functionality, of our PCs when running under an alternative Operating System.
     
    You may install the Sony Shared Library then the Camera Driver and the Camera Capture Utility Driver and check if the issue is resolved.
     
    http://esupport.sony.com/US/perl/swu-list.pl?mdl=VGNCR220E
     
    Amy"
    Monday, February 01, 2010 7:06 PM
  • I tried Sony's suggestion to install the Sony Shared Library before the other Utilities.  I used compatibility mode and tried letting 7 pick it's own settings.  No avail.  I guess updating this PC to the 7 OS has it's advantages and disadvantages.  Overall, I feel this computer runs more cleanly than with Vista. 

    Thanks for all of the support.

    Josh
    Monday, February 01, 2010 7:09 PM
  • Thank you for letting us know this information. Since Sony cannot guarantee the full compatibility of the PC when running Windows 7, troubleshooting from the Operating System stand point is limited. You can try purchasing a webcam which is compatible with Windows 7. Here is the Windows 7 compatibility center information:

    http://www.microsoft.com/windows/compatibility/windows-7/en-us/Search.aspx?type=Hardware&s=webcam

    Hope it helps.
    Vivian Xing - MSFT
    • Marked as answer by Vivian Xing Monday, February 08, 2010 2:33 AM
    Tuesday, February 02, 2010 3:36 AM
  • Sony said, " I'm sorry that the Camera in the Computer is not working after upgrading to Windows 7 operating System. I'm sorry to inform you that the VAIO is originally shipped with the Windows Vista Home Premium and is compatible with the Windows XP. We cannot assure the functionality of the Windows 7. The drivers are available for the preinstalled Operating System only.
     
    Sony's VAIO Computers are designed for, and supported under, the OEM version of Windows pre-installed at our factory. If you install any other Operating System in your system, you will need to contact the manufacturer of that Operating System for any and all support issues or Device Drivers and Software utilities they may have available. This includes, but is not limited to alternate versions of Windows and/or dual-boot configurations.
     
    Although Sony may choose to provide limited Device Drivers or Software updates to assist with the basic compatibility issues for Microsoft's newer Operating Systems, we can not warrant nor guarantee the full usability, or functionality, of our PCs when running under an alternative Operating System.
     
    You may install the Sony Shared Library then the Camera Driver and the Camera Capture Utility Driver and check if the issue is resolved.
     
    http://esupport.sony.com/US/perl/swu-list.pl?mdl=VGNCR220E
     
    Amy"

    Sony is totally wrong when they say "you will need to contact the manufacturer of that Operating System..."

    Microsoft does not write software or drivers for any third party hardware.  The manufacturer or the vendor are totally responsible for supplying software and/or drivers for their hardware to provide functionality in any operating system!

    It has always been this way and probably always will be this way!
    • Marked as answer by Vivian Xing Monday, February 08, 2010 2:33 AM
    Tuesday, February 02, 2010 5:58 PM
  • Guys, I really have the same problem and It seems that Windows 7 doesn't detect the MotionEye webcam (built in).
    However following was sony support reply:
    "
    I'm sorry that the Camera is not working as expected in the Windows 7 Operating System. The Camera Drivers are included in the WebCam Companion Software. I suggest that you install the Sony Shared Library first. Then, install the Camera Drivers and check if the issue is resolved. The Sony Shared Library provides the compatibility for the Drivers and Software Updates to install in the Computer. Please click on the following links* to download and install the Drivers:

    Sony Shared Library:
    http://esupport.sony.com/US/perl/swu-download.pl?mdl=VGNCR220E&upd_id=4984&os_id=48

    WebCam Companion Software:
    http://esupport.sony.com/US/perl/swu-download.pl?mdl=VGNCR220E&upd_id=5051&os_id=48

    ArcSoft Magic-i Visual Effects Software:
    http://esupport.sony.com/US/perl/swu-download.pl?mdl=VGNCR220E&upd_id=5079&os_id=48

    TIP: Please read all information thoroughly before downloading and installing any files.

    I have provided a link* with the information to install an application using Compatibility mode:

    http://www.kb.sony.com/selfservice/documentLink.do?externalId=C455594

    If the Drivers are not installed as expected, I have also provided a link* with the information to troubleshoot the "Error: This update can only run on Microsoft Windows Vista":

    http://www.kb.sony.com/selfservice/documentLink.do?externalId=C1011596

    *You may be asked to enable or allow the link to work.
    Thank you for understanding.
    "

    Unfortunately, it didn't work as expected.

    Is there any news regarding this issue? or it still freezed?
    After referring to all the forums on the net, I am desperately unable to run my webcam.

    Thanks
    • Proposed as answer by SonyVaio user Wednesday, March 10, 2010 2:37 PM
    Wednesday, March 10, 2010 9:10 AM
  • Great news ...

    I believe I found a temprory solution by removing the webcam driver 'USB VIDEO ...(something)' and downloading the 2 patches for the camera driver related to Windows VISTA. 

    http://esupport.sony.com/US/perl/swu-list.pl?mdl=VGNCR220E#div_pos_12

    Install it, reboot, then run the  Webcam Companion 2 , which should be installed earlier with the camera driver related to windows 7.

    That's it :)
    • Proposed as answer by SonyVaio user Wednesday, March 10, 2010 2:43 PM
    • Marked as answer by Vivian Xing Friday, March 12, 2010 2:56 AM
    Wednesday, March 10, 2010 2:42 PM
  • Ms. Xing,

    Repeating "here is the windows 7 compatibility..."  doesn't make the suggestion a correct answer.

    First contribution - mistake, second contribution of the same calibre - bad decision.  Please don't let there  be a third. 

    I understand and subscribe to K (keep) I (it) S (simple) S - **censured** but c'mon now.  Let's elevate our knowledge base.  Software is never - 'one solution fits all' please? 

    Thanks.

    ps.  For example:

    Spilled tea on laptop.  Screen blacked out.

    Help from Sony - something about taking the battery out et cetera, in a bid to flush cmos and some other arcaic protocol [throw everything but the kitchen sink at system and hope something works]  Nothing did.  Shipped back (2 days old so still under warranty)

    Bill to me - $700.  Response, ship back the bloody thing.  Solution, took it apart.  Using cotton buds + distilled water [shall evaporate faster] cleaned laptop.  Powered back up.

    Cost to Sony - Priceless!  Moral of this tale:  Nothing is as it seems.  Just cause sony say they didn't fit the system to run on windows 7 does not mean one can't make it run on windows 7.  Extrapolate concept to drivers.

    Sunday, August 22, 2010 3:39 PM
  • In case this didnt work, try this:

    Go to update driver USB VIDEO etc.. go for the option you have DISK, than make a pause, Run the same driver downloaded for VISTA and wait to hit the next button, then: Go to your temp folder, and search for the last folder created, there you will find the *.INF file. Select it, and Voila!

    it works!!! in webcam companion 2.

    Temp folder is in: Users/(user)/AppData/Local/Temp/

    just look for the time you run the DRIVER FILE from sony. and look for that folder.

    • Proposed as answer by roymx Wednesday, March 23, 2011 11:37 PM
    • Unproposed as answer by roymx Wednesday, March 23, 2011 11:37 PM
    Thursday, October 14, 2010 8:26 PM
  • TRAKS, ITS WORKS

     

    I LOVE YOU

    Wednesday, March 23, 2011 11:38 PM
  • It Works!!!

    Thank you...

    Monday, September 26, 2011 6:37 PM
  • Upgrading to Windows 7 caused my webcam to stop functioning.  I think the problem is two-fold.  1) I no longer have the original software.  2) Software cannot detect the webcam.

    If I go to the device manager it says my driver is up to date and that I have a composite USB device with a pic of a camera.  When I download software it tries to link to the cam and doesn't.  Even google video chat will not recognize the camera.  The original sony software from the sony vaio site is still formatted for Vista I think so that doesn't help either. 

    Any suggestions are appreciated.

    i nid  softwere for windows 7
    drivers for windows 7
    • Proposed as answer by dionisio costa Thursday, December 15, 2011 9:09 PM
    Thursday, December 15, 2011 9:08 PM
  • Guys spent 2 days to find it was a 2 mints solution.after u install the ArcSoft WebCam Companion 2 http://esupport.sony.com/US/perl/swu-download.pl?mdl=VGNCR220E&upd_id=5051&os_group_id=5 from the website, the device manager will say  usb video device, run this file  http://s02.download.sony.com/US/pc/SODCAM-14581400-US.EXE to change it to Sony visual communication camera VGP-VCC6.and thats it.its less than 2mb size.

    do try, it will definately work.

    my system: VAIO VGN-CR220E, and the issue started after upgrading it to windows 7.

    • Proposed as answer by sujith.ks Monday, January 09, 2012 10:02 PM
    Monday, January 09, 2012 10:02 PM
  • If you dont want to install  ArcSoft WebCam Companion 2, you can extract the files inside the driver's exe installer with Universal Extractor http://legroom.net/scripts/download.php?file=uniextract161_noinst, and then try a manual installation (Go to update driver USB VIDEO etc.. go for the option you have DISK). This worked for me. Apparently is the driver's exe who stops the driver installation for windows 7.
    Monday, July 21, 2014 4:52 PM