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Windows 7 Backup Error: 0x81000015

    Question

  • Hi,.

    I have had a search in the forums and the web, and can't seem to find anyone with the same issue.
    I am running the WIndows 7 RC 64 bit, and apart from thsi problem, it is very stable and easier to use.

    I am attempting to perform a backup of my system to an external Western Digital USB 1 TB drive and am getting errors all the time.
    The error that appears in the action center is "Windows Backup could not create a zip file. This could be because the drive that WIndows is installed on does not have enough space or it could be a temporary error. Make sure you have at least 400 MB of free space and try again"

    The error code is 0x81000015

    I have over 50 GB free on the source drive, as well as 300 GB on the backup drive. I am doing a system image as well as a custom backup (so that I do not backup the 1 TB of VM's I have)

    I also have a trial version of Norton 360 installed, so maybe that is interfering somehow - I am going to try a backup without 360 running and see how that goes.

    Has anyone else come across this? Does MS know about this?
    How do I report this to MS as a bug etc?

    Saturday, May 09, 2009 10:09 PM

Answers

  • Hi guys,

    The update is that we were able to reproduce the problem when we installed certain third party software. We are investigating on the issue and will get back to you with the results. Please try turning off your Antivirus and other compression software before you run backup.

    Thanks,
    Sneha [MSFT]
    • Marked as answer by Nick FV Monday, June 29, 2009 3:05 PM
    Thursday, June 11, 2009 8:09 AM

All replies

  • Richard -

    That error code makes NO sense in the context it's popping up in. That error - from my research on the web appears to be linked to networking - specifically to BlueTooth devices - which doesn't appear to be in evidence. There doesn't seem to be any other references to that error code.

    Please DO let us know how the back up goes without Norton 360 in the way.
    Sunday, May 10, 2009 2:46 AM
  • Hi Richard,

    This error indicates that you do not have enough space on the drive that Windows is installed on (your boot volume, most probably, C:). Can you check if that is the case? We require at least 400MB of free space on the boot volume in order to temporarily create the backup zip file before copying it to the target. If that is not the case, can you please zip and send across the contents of C:\Windows\Logs\WindowsBackup to sneham_at_microsoft_dot_com (Remove the underscores and replace the words with symbols wherever applicable). We can then take a look into this.

    Thanks,
    Sneha [MSFT]
    Monday, May 25, 2009 11:51 AM
  • I use windows 7 beta and have a similar error.
    "Not implemented (0x80004001)"
    The beta version would start shutting down on July 1st. I should clear this status.
    Someone knows the problem?
    I think it is a windows 7 bug.
    Thursday, May 28, 2009 3:59 PM
  • Hi,

    I'm getting the exact same error that Richard describes above.  I am attempting to backup approx. 150Gb of user files (not a system image) to an external USB hard drive with around 290Gb free.  My C: has 120Gb free so I can't see how it's related to having less than 400Mb available.

    The error mentions a problem creating a zip file, could this be related to third-party compression software?  I'm running StuffIt Deluxe 2009 which associated itself with .zip and .cab files.

    I'm running the latest RC build.  Please let me know if you need any information to investigate this further.

    Thanks,

    Paul Day
    Monday, June 01, 2009 3:50 AM
  • NANA,

    This post was replied to by a Microsoft employee...
    Tuesday, June 02, 2009 12:20 AM
  • Had exactly the same problem, also running Stuffit which had captured the.zip extension. zip files were created successfully, but somehow backup could not re-read them.
    fix: uncheck zip files in stuffit, then find some zip file and restore the association to windows explorer. (stuffit does not do this automatically.

    Hope this helps,
    --
    Michel
    Tuesday, June 02, 2009 8:48 AM
  • Hi Michel,

    Thanks for the suggestion.  I've since tried uninstalling StuffIt and have downloaded a zip fix registry file which reassociates .zip files to Windows Explorer.  Zip files now open in Windows Explorer and have the "zip folder" icon rather than the Stuffit icon.  However, backup still fails with the above error every time.  It seems to occur randomly between 30 and 85%, but it does fail every time.

    I'm not having issues restoring a backup from the zip file, because I've never been able to complete a backup in the first place.

    Even if I select to create just a system image (i.e. not user files), the same error occurs.  Any MS employees have an idea?

    Appreciate your help!
    Wednesday, June 03, 2009 2:27 AM
  • One thing I forgot to mention: I've also re-associated .cab files with explorer (I think backup uses them at some point internally). No need for tools: just double-click any cab file that you have on your disk, and windows will tell you that it doesn't know how to handle it: choose select program, and windows explorer will come up on the list, click ok, and the association is re-established. Oh, and BTW: if you have trouble installing stuff: be certain to disable/stop the "Stuffit Archive Name Service" when you do installs/windows update. This thing constantly monitors your drive for anything that could be an archive, and inspects any new files it finds. Problem is that it also monitors the .rbf and .rbs files in your config.msi directory, causing software installs/updates to fail (gracefully or not) with "access denied" errors. (rbf and rbs files are temporary files that the installer uses to back out any failed updates; if stuffit is accessing the file, installer can't delete it, and the install fails (or causes numerous ignore/retry/cancel prompts). Stuffit is great compression software, but : -don't let it capture .cab and .zip, and turn off the background scanner :-).

    Good luck...
    --
    Michel
    Wednesday, June 03, 2009 11:32 AM
  • I, too, am getting the exact same error as Richard when I try to backup C: to an external hard drive. I have over 120 GB free on the source drive and over 300 GB free on the backup drive. Interestingly, I received similar errors related to insufficient memory when I was running Vista Premium SP2 on the same machine.

    Does MS still want copies of logs for this error and is there any fix? I am not a techie but am quite uncomfortable being without a local backup.
    Tuesday, June 09, 2009 2:03 AM
  • Jeffmortimore,

    Can you check your backup log to see if you can figure out what the issue is? They are found here:
    C:\Windows\Logs\WindowsBackup
    Tuesday, June 09, 2009 2:06 AM
  • All,
    I sent my logs to an MS guy (sneha), and the prognosis was that a zip file could not be created. He suggested that I turn off my virus scanner (which I did - I even used a different virus package as well and turned it off as well) to no avail. I still get the same error, even though I have over 50 GB free on my System drive, and over 800 GB on the backup drive.

    Interestingly, on my Dell XPS M1530 with the same virus package as my main desktop, the backup works fine. However, on the desktop PC I am still unable to perform a backup.
    This is leading me to suspeect that I have a hardware issue somewhere - perhaps even the USB drivers on my machine (as the backup device is a Western Digital USB 1 TB drive).

    Hmmm--more invesetigation required methinks....
    Tuesday, June 09, 2009 12:31 PM
  • The only file at that location that I could open contained this:

    Backup encountered a problem while backing up file C:\Users\Mcx1-HOME\Contacts. Error:(The system cannot find the file specified. (0x80070002))
    Backup encountered a problem while backing up file C:\Users\Mcx1-HOME\Searches. Error:(The system cannot find the file specified. (0x80070002))

    I was unable to open any of the other files.
    Tuesday, June 09, 2009 4:57 PM
  • Hi guys,

    The update is that we were able to reproduce the problem when we installed certain third party software. We are investigating on the issue and will get back to you with the results. Please try turning off your Antivirus and other compression software before you run backup.

    Thanks,
    Sneha [MSFT]
    • Marked as answer by Nick FV Monday, June 29, 2009 3:05 PM
    Thursday, June 11, 2009 8:09 AM
  • Hi Sneha,

    Just letting you know that by uninstalling Stuffit Deluxe 2009 and re-installing but deselecting .cab, .bin and .zip files to associate with Stuffit, I was able to complete multiple backups without this error occuring.  It worked with and without my antivirus on (ESET Smart Security 4.0).

    Not sure what the issue was, but appears to be resolved now.

    Thanks,

    Paul.
    • Proposed as answer by Wolfie2k6 Monday, June 22, 2009 7:13 PM
    Monday, June 22, 2009 12:10 PM
  • Hi,.

    I have had a search in the forums and the web, and can't seem to find anyone with the same issue.
    I am running the WIndows 7 RC 64 bit, and apart from thsi problem, it is very stable and easier to use.

    I am attempting to perform a backup of my system to an external Western Digital USB 1 TB drive and am getting errors all the time.
    The error that appears in the action center is "Windows Backup could not create a zip file. This could be because the drive that WIndows is installed on does not have enough space or it could be a temporary error. Make sure you have at least 400 MB of free space and try again"

    The error code is 0x81000015

    I have over 50 GB free on the source drive, as well as 300 GB on the backup drive. I am doing a system image as well as a custom backup (so that I do not backup the 1 TB of VM's I have)

    I also have a trial version of Norton 360 installed, so maybe that is interfering somehow - I am going to try a backup without 360 running and see how that goes.

    Has anyone else come across this? Does MS know about this?
    How do I report this to MS as a bug etc?


    I get the exact same issue with a fresh install of Windows 7 64 Bit 6 G ram, 4 gig left on boot parition, no AV installed, no 3d party compression routines installed, backing up to a 500G USB drive Duo Pro Raid 1 External Drive.
    Saturday, July 18, 2009 7:13 PM
  • When looking at my Log Files I find that the failures occur at the following locations:

    Backup encountered a problem while backing up file C:\Users\"user-name"\Music. Error:(The system cannot find the file specified. (0x80070002))
    Backup encountered a problem while backing up file C:\Users\"user-name"\Pictures. Error:(The system cannot find the file specified. (0x80070002))
    Backup encountered a problem while backing up file C:\Users\"user-name"\Videos. Error:(The system cannot find the file specified. (0x80070002))

    Which indicates there's a registry issue using the "move" feature for these folders, since I moved all 3 of these and more to d:\users\"user-name"\proper folder name using the right click properties of the folder move to specific location to get all user files off the boot partition.

    The ability to properly move and repoint all user folders for any and/or all profiles to a different drive (partition) location other than the C: Boot partition default location is MANDATORY for any manor of good IT "Best Pratices" procedures.

    This is a problem that needs resolution before final RTM or a Critical Update that resolves it immedeatly or we're back to another bad tasting Vista experience (IMHO) .  Enterprise IT won't stand for this issue not being resolved quickly.

    Further, this shouldn't cause the errror as exists (0x81000015) failure, it should skip and move forward NOT fail completly; assuming the log shows the actual reason for the failure.  The error codes don't match.

    Regardless the right click properties "move location" feature should relocate the path properly in the registry for the backup of these folders.

    Further the error message does 'imply" there's less than 400m free space on the Boot Partition when there's 4 G.

    Backup Size "sensed" as of the point of failure is 25.1 G; the Backup Routine doesn't make any visable attempt to notify the End User of a size estimate of the backup until it completes or fails; this is also unacceptable, the backup size should be displayed prior to making the attempted backup so a change to location can help resolve any capacity issues before the backup is triggered.  <= Not very elegant.


    Saturday, July 18, 2009 7:29 PM
  • Hi cef10000,

    Thanks for using Windows backup.

    I agree that known folder moves shoule be clean causing backup to read the new locations directly. However, as of RC, you are required to access the libraries (Start Menu -> Music / Pictures / Videos) through Explorer after moving them before the locations are updated. If you have already done that and backup still reports them as missing, then this is due to a bug in shell and is rectified in the latest builds.

    Regarding the 0x81000015 issue, I definitely agree that it is not elegant. This we have found occurs due to installing third party antivirus / compression software that associate themselves with .zip files. As I have stated earlier, please try turning off your Antivirus and other compression software before you run backup if you are facing this issue.

    Thanks for the feedback regarding backup size. We will definitely consider this feedback for the future releases.

    Thanks,
    Sneha [MSFT]


    Thursday, July 23, 2009 8:31 AM
  • I am running 64-bit Win7 RC build 7100.  Get "backup failed" message.  When I tried a trial restore of some folders, all ZIP and CAB files were not included in the backup.  WinZip has the file type associations for these file types.  Did not have this problem in Win7 32-bit BETA or in Vista (or else the backup never warned me that these files were not being backed up).  This sort of error with no readily accessible Error Report makes me feel that one really cannot trust a Microsoft Backup product and one had better rely on a trusted third party application.  We are paying a HEAP extra for these things when we buy the Windows 7 ULTIMATE edition.  I hope it doesn't mean that Microsoft is just charging us more for the impression that we are buying a finely finished product.
    Jim Lewis
    Use every part of the buffalo - Brad Bird
    Monday, August 10, 2009 4:19 AM
  • Hi Jim,

    Regret the inconvenience caused. Backup does not have all the files since it failed in between. Can you let us know what is the error message you are seeing? Please paste the text on the detailed error dialog. This will help us investigate further.

    Thanks,
    Sneha [MSFT]
    Monday, August 10, 2009 1:47 PM
  • Hi, Sneha

    I don't have an error log in \Windows\Logs\WindowsBackup, just .ETL files.  So I looked in the CBS.log.  The last few lines in the log from yesterday are:

    2009-08-09 01:44:32, Info                  CBS    Ending the TrustedInstaller main loop.
    2009-08-09 01:44:32, Info                  CBS    Starting TrustedInstaller finalization.
    2009-08-09 01:44:34, Info                  CBS    Failed to unload the COMPONENTS hive. [HRESULT = 0x800705aa - ERROR_NO_SYSTEM_RESOURCES]

    In Action Center Problem details, it says the following for a Backup Failure on 8/9/09 at 9:15 pm (doesn't appear to have same time as CBS.log)

     

    Description
    Windows Backup failure

    Problem signature
    Problem Event Name: WindowsBackupFailure
    Operation: Backup
    AppVer: 6.1.7100
    HRESULT: 0x81000037
    TargetType: 11
    OS Version: 6.1.7100.2.0.0.256.1
    Locale ID: 1033

    Extra information about the problem
    Bucket ID: 548906294

    Earlier failure on 8/8/09 at 10:38 pm

    Description
    Windows Backup failure

    Problem signature
    Problem Event Name: WindowsBackupFailure
    Operation: Backup
    AppVer: 6.1.7100
    HRESULT: 0x8078014b
    TargetType: 11
    OS Version: 6.1.7100.2.0.0.256.1
    Locale ID: 1033

    Extra information about the problem
    Bucket ID: 550332556



    After the 8/9/09 failure and visiting this site, I changed the file associations for .CAB and .ZIP files from WinZip to Windows Explorer.  Tried to rerun, failed again.  I turned off WiFi and Bluetooth, disabled my Norton Internet Security 2010 BETA firewall and antivirus.  The backup completed.  It was a full backup since I did a quick format to erase any previous garbage.

    There is the additional complication that I am not sure my Nvidia driver (or something else) is causing my Dell XPS 1340 laptop to lock up when unattended (so I am messing around with screensaver vs no screen saver, etc., to see if that has an effect).  But the very last Backup that I'm complaining about ran with no computer hang all the way to the end while I was using my computer.  I just got a Backup Failed message from the Action Center.

    Hope this helps improve upcoming versions of Windows Backup.  One of my reasons to purchase the Ultimate edition is to get the Backup.  Hope it works!

    Jim Lewis
    • Edited by Jim Lewis Tuesday, August 11, 2009 2:02 AM
    Tuesday, August 11, 2009 1:50 AM
  • Hi, I got this error yesterday (on 7600 x86). Eventually I (today) formatted the Windows 7 partition and deleted then recreated the backup partition (about 9x larger than required for the backup and on a separate disk). I just reinstalled, and set up with the minimum required 3rd party software, specifically nForce and GeForce drivers and NOD32 v4. I expected this to have fixed Backup Error: 0x81000015 (which I see is also a long time Vista issue!) but first attempt at running Windows Backup failed again. This is a dual boot with XP Pro - on which the backup was working before the weekend. I still use PowerQuest software as it works generally very well with XP. That is Partition Magic 8.0, Drive Image 2002, and Boot Magic to switch between the two. I just uninstalled them, booting to Windows 7 using the BIOS F11 menu - and Windows Backup is running just fine now. And there I was about to cancel my Windows 7 order over this! I shall test this further, but why I uninstalled all PQ software was initially because the relatively rare problem whereby neither Drive Image or Partition Magic sees one of the disks (despite running on it at the time, and Disk Management seeing it no problem). Usually that is quite easily corrected, but this time not, apparently, so I wondered if removing all traces of PQ stuff then reinstalling would fix that. Then it occurred to me that when I had Windows 7 Backup working, I hadn't yet set Boot Magic up. I hadn't run it since until 2 days ago when 0x81000015 began. Shane
    Eat it raw!
    Sunday, August 16, 2009 12:19 PM
  • First let me add that none of the PQ stuff runs in Vista/Windows 7 - I use it in and from XP only. Which is why I'm testing Windows Backup in Windows 7.

    Now, Drive Image/Partition Magic showed Disk 1 as 'bad' because I recreated the Windows 7 Backup partition in Windows 7. Just deleting that one partition corrected the problem they had seeing anything on that disk. This would appear to be related to the $Upcase issue with Chkdsk in Vista (and Windows 7) where PQ tools can't see the Vista/Windows 7 drive until Chkdsk from XP has been run on it (and since running Chkdsk from XP on Vista/Windows 7 doesn't cause problems, one has to wonder why it was changed for NT6 and why it still hasn't been fixed).

    Windows Backup in Windows 7 runs fine with Drive Image and Partition Magic reinstalled.

    It fails, again with Boot Magic reinstalled and set up for for booting Windows 7 - if Windows 7 is booted via Boot Magic. If Windows 7 is booted via the BIOS F11 option, Windows Backup runs fine - even with Boot Magic installed and still set up to boot Windows 7!

    And since the PQ stuff is all installed to XP which is itself installed to a separate disk, it perhaps implies that this is an MBR issue?

    Shane
    Eat it raw!
    Sunday, August 16, 2009 1:32 PM
  • @Shane,

    Let me try to summarize the issue that you are facing:
    Windows backup fails with 0x81000015 when you have a dual boot set up with Windows XP Pro and Windows 7 and the Windows 7 partition booting through Boot Magic software. When you boot through BIOS instead of setting up Boot Magic to do it, backup works fine. Is this what you are seeing?

    @Jim
    The error message can be seen directly by clicking on "Options" from the backup failure notification in Action center. Anyways, I see from the report that the error code for the latest backup failure is 0x81000037. (The earlier failure has a different error code though.) There a a couple of reasons we have seen this happening other than genuine shadowcopy read errors as reported by the troubleshooter.
    1. http://support.microsoft.com/default.aspx/kb/973455/
    2. Antivirus/Antimalware reporting some bad files and holding locks for those files. Backup fails when it tries to backup these files. For this, please remove the bad files reported by the Antivirus/Antimalware.
    Can you try these options and let me know if one of them solves the problem for you?

    Thanks,
    Sneha
    [MSFT]


    Friday, August 21, 2009 2:22 PM
  • I have the exact same problem. I'm running Windows 7 RTM. I don't have any of the issues listed in the KB article mentioned above.  My error code is 0x81000015. I have plenty of disk space on both the source and destination drives. I have no files in quarantine from my antivirus. I do not have any reparse points that point to external data, or even other drives.


    Chris J. Breisch, MCSD, MCDBA, MCSA
    Saturday, August 29, 2009 11:45 AM
  • @Chris J. Breish
    @Sneha

    Folks, I don't have the error anymore, but when I investigated it the cause was the following:

    Stuffit installs a service which 'watches' your disks for any compressed files it knows how to handle, in order to index them and add them to it's catalog. In doing so, it opens the the temporary .zip files that backup uses for doing it's file backup. These files are temporary, and backup tries to move them to the target disk. Only, at the point where backup wants to move them, they are still open for read-access by stuffit, hence the error in moving the zip file.
    I disabled the stuffit service that scans for files, and since then I've had no errors anymore. (btw this service also interferes with software installs, as stuffit opens the temporary .cab files used in many installs, causing the windows installer to fail all over the place).
    I don't have anti-virus software, but I can imagine that these softwares would want a look at any files stored on your disk, and that they would install a file system hook in order to have a gander at anything that hits your disk. In order to do this, they would probably open the file for read, and in some cases this will be the temporary file used by backup, which interferes with backup deleting (moving) the temp file. Hence the failure.
    So my suggestion would be to turn off anything that scans your disk, and might interfere with backup deleting it....

    Just my 2cents...
    --
    Michel Godfroid
     

    Saturday, August 29, 2009 12:18 PM
  • @Chris J. Breisch

    Sorry for misspelling your name, Chris ;-) 
    Saturday, August 29, 2009 12:22 PM
  • @Michel

    No worries. I misspell my name all the time too. :)

    Unfortunately, your proposal didn't work for me. I believe I have shut down anything that might be running a file system watcher, to no avail. Same issue.

    I have officially given up and moved to a different backup method.
    Chris J. Breisch, MCSD, MCDBA, MCSA
    Tuesday, September 01, 2009 2:36 PM
  • Hello

    My boss has asked me to post on his behalf.  He is on Windows 7 at home, which I installed for him about a month or so ago.  His backup was working perfectly, but then it stopped all of a sudden.  We read this post and tried several options (removed WinZip and uninstalled AVG), and he tried a manual backup.  It worked once, but then he tried it again twice, and both times it failed again as before with the same error message:  "There was a failure in creating a directory on the backup storage location.  Details: Access is denied".

    The fact that it worked then stopped working then did work once but then stopped again implies that it's not a file or program that's preventing it but it's actually a problem with Windows Backup?  Is it because he's on the RC?  I presume all bug fixes are applied via Windows Update so he should essentially have the RTM version, or is his (and my) version technically still just the RC?

    Thanks for any help anyone can provide.  He's paranoid about getting his backup to work in case he loses documents!
    Long Live WordPerfect
    Tuesday, September 01, 2009 2:52 PM
  • @Farscape Fan
    Your issue seems to be different from the one in the thread.

    @Chris,@Farscape Fan
    Can you zip and email me the contents of <<Systemdrive>>\Windows\Logs\WindowsBackup so that I can take a look? My email id is sneham_at_microsoft_com (Remove underscores and replace words with characters).

    Thanks,
    Sneha
    [MSFT]

    Wednesday, September 02, 2009 5:44 AM
  • The consistent error I am getting these  days is 0x8078014b: There was a failure in creating a directory on the backup storage location.  Details: Access is denied.  If I reformat the drive, I can do a brand new backup.  The failures occur on incremental backups.  Same failure occurs via a USB port, a USB/eSATA port, and through a SIIG eSATA II Express Card.  The external drive appears to be functioning well.  I can manually copy files to it, create folders, no problem.  Seems like it is Windows 7 Backup that's the problem.

    Could the error be occurring because the disk is "dirty" - has a chkdsk scheduled that's never been run, etc?  Or the fact that it's a dual boot system with Vista 64-bit on another partition but accessing the external backup HD when I boot into Vista? (and with a different anti-virus programming running under Vista).
     

    Jim Lewis
    Monday, September 14, 2009 1:41 AM
  • Hi Jim,

    The issue that you are facing seems to be different from what is being discussed on this thread. Could you please start a new thread stating your problem so that it will be easy for other users facing the same issue to follow the thread?

    Thanks,
    Sneha
    [MSFT]

    Monday, September 14, 2009 6:51 AM
  • Thanks for the advice. I started a new thread on two similar backup errors. Please delete my previous post, your reply, and this post, if you want. The new thread is: http://social.technet.microsoft.com/Forums/en-US/w7itprogeneral/thread/c9c645db-1979-48c0-83b1-c724334269aa Jim Lewis
    Wednesday, September 16, 2009 2:14 AM
  • I too am having Windows backup failures, I believe it's due to the Windows 7 media centre extender?
    Error code is 0x8100002F and it is only 2 files it skipped.
    Backup encountered a problem while backing up file C:\Users\Mcx1-DESKTOP\Contacts. Error:(The system cannot find the file specified. (0x80070002))
    Backup encountered a problem while backing up file C:\Users\Mcx1-DESKTOP\Searches. Error:(The system cannot find the file specified. (0x80070002))

    Saturday, September 19, 2009 2:52 PM
  • For any Microsoft engineers reading this, as soon as I disabled the Windows Media center extender (as I suspected) the backup completed fine.
    Small bug but a bug none the less - note this is the final RTM version from Technet, assume a patch or skip files routine is required in the code.

    - Scott

    Saturday, September 19, 2009 3:28 PM
  • My resolution on this issue was to run msconfig, and disable CARBONITE backup utility. Then backup would complete fine. A bummer though... Bad error message.

    --Jeremy Moskowitz, Group Policy MVP
    • Proposed as answer by glr Sunday, October 25, 2009 12:01 AM
    Saturday, October 24, 2009 5:11 PM
  • My resolution on this issue was to run msconfig, and disable CARBONITE backup utility. Then backup would complete fine. A bummer though... Bad error message.

    --Jeremy Moskowitz, Group Policy MVP

    Building on Jeremy's observation, I disabled Carbonite by right-clicking the Carbonite icon in the task bar and temporarily disabled Carbonite...I restarted Win 7 Backup and it completed. BTW, Kaspersky Internet 10 remained active

    Thank you Jeremy!

    Greg
    Sunday, October 25, 2009 12:00 AM
  • Did a search and couldn't find the Media center extender so no chance to turn it of. After several back up attempts I found this website and find out that more people have the problem. Turned of Norton 360, which didn't help either and now the back and restore window doesn't even show what's going on
    Monday, October 26, 2009 1:33 AM
  • I was running the RC build of Windows 7 and encountered this error. I have since installed the retail build of Windows 7 64 bit and received it once again.

    0x81000015

    I have Winrar installed on my system, though it is not likely the culprit because it has been installed since day one, before the error appeared. I personally believe the error in my case is from the application idrive.com uses to manage remote backups of a local computer, like carbonite for people in the posts above mine. I would be more than willing to share my log files if MS is interested in exploring this error further. I am now goign to attempt to uninstall the idrive application temporarily to see if that addresses this issue in my case.

    good luck
    Andrew
    Monday, October 26, 2009 3:10 AM
  • I have confirmed that the Idrive resident applications are/were conflicting with Windows Backup. This may be a trend between resident applications that watch for modified files.
    Monday, October 26, 2009 3:14 PM
  • Same problem. Removed WinZip associations...still no go. Disabled Carbonite...backup completed.
    Software to help you build a better store
    Tuesday, October 27, 2009 4:56 PM
  • Carbonite was what was screwing mine up.  Good backup after uninstalling it.
    Monday, November 02, 2009 1:36 AM
  • I disabled Carbonite and had a successful back-up.
    Monday, November 02, 2009 2:40 AM
  • Hi,

    We have seen the following applications having compatibility issues with Windows backup, causing it to fail with error 0x80000015. Following is the list observed so far:
    1. Carbonite backup utility - Disable the utility before backup.
    2. IDrive applications - Disable the utility before backup.
    3. StuffIt - As a workaround, remove .zip associations from StuffIt.

    If you have this issue and know of any other software that causes this, please do let us know.

    Thanks,
    Sneha
    [MSFT]

    Monday, November 02, 2009 9:10 AM
  • I have the error 0x8000001 problem when trying to backup.  I do not have Carbonite, iDrive applications or Stuffit installed on my system.  I run Avast which I have tried disabling however that made no difference.  
    Wednesday, November 04, 2009 3:08 AM
  • Hi Jamberbingwell,

    What is the error code that you are getting when you run a backup?

    Thanks,
    Sneha

    Wednesday, November 04, 2009 9:14 AM
  • Error code: 0x8100002F

    Backing up from C drive to external 500GB drive

    I was previously running Vista and had no problems backing up, installed Windows 7 a couple of days ago and haven't been able to successfully complete a backup since.  
    Wednesday, November 04, 2009 10:13 AM
  • Hi,

    We have seen the following applications having compatibility issues with Windows backup, causing it to fail with error 0x80000015. Following is the list observed so far:
    1. Carbonite backup utility - Disable the utility before backup.
    2. IDrive applications - Disable the utility before backup.
    3. StuffIt - As a workaround, remove .zip associations from StuffIt.

    If you have this issue and know of any other software that causes this, please do let us know.

    Thanks,
    Sneha
    [MSFT]


    This worked! I disabled carbonite and the backup completed with out error. Thanks Steve
    Wednesday, November 04, 2009 12:19 PM
  • Hi Jamberbingwell,

    This issue is different from the one discussed here. Will be best if you could start a new thread under http://social.technet.microsoft.com/Forums/en-US/windowsbackup/ along with the contents shown when you click 'View skipped files'.

    Thanks,
    Sneha
    [MSFT]

    Thursday, November 05, 2009 1:23 PM
  • Same error here...
    Saturday, November 07, 2009 8:26 PM
  • Hi,

    We have seen the following applications having compatibility issues with Windows backup, causing it to fail with error 0x80000015. Following is the list observed so far:
    1. Carbonite backup utility - Disable the utility before backup.
    2. IDrive applications - Disable the utility before backup.
    3. StuffIt - As a workaround, remove .zip associations from StuffIt.

    If you have this issue and know of any other software that causes this, please do let us know.

    Thanks,
    Sneha
    [MSFT]

    You can add Crashplan to this list.
    I spent two days trying to make a backup of my new Win 7 computer, this backup finally managed to complete without the 0x8100015 error only when I stopped crashplan service.
    Monday, November 09, 2009 8:29 PM
  • Yes indeed, I turned off Carbonite and the issue was resolved....
    Monday, November 09, 2009 10:22 PM
  • Hi!

    I use Crashplan (and Mozy prior to this) and was always getting the same error. Turning off CrashPlan did the trick.

    Backup now works!!

    Thanks!!

    CGW
    Sunday, November 22, 2009 9:32 PM
  • Hi,
    I was not able to make a full back up with my win 7 64 byte system as i get following error code in german.
    Beim Sichern der Datei "C:\Windows\System32\config\systemprofile\Eigene Dateien D" ist ein Problem aufgetreten. Fehler: (Das System kann die angegebene Datei nicht finden. (0x80070002)).
    I was also unable to make a system image back up, as after approx 75% of the back up, it hang up.
    Translated: There was a fault by back up of the file "C:\Windows\System32\config\systemprofile\Eigene Dateien D"
    Fault: the system cant find the mentioned file. (0x80070002))

    I have plenty of space on both disks. 800 GB on my extern WD passport, 230 GB on my  only intern drive c:.
    I shut off MSSecurity essentials during back up and have no programs you mentioned, wich could interfiere with back up.
    What else can i do?
    Thanks
    Tuesday, December 01, 2009 11:33 AM
  • Please refer to the thread:

    http://social.technet.microsoft.com/Forums/en-US/w7itprogeneral/thread/52d70cd1-5ddb-4b85-9099-fdef5aae0102 


    This posting is provided "AS IS" without warranties and confers no rights.
    Thursday, December 03, 2009 11:57 AM
  • Well, I don't happen to have any Microsoft virtualization technologies installed. Guess again?
    Chris J. Breisch, MCSD, MCDBA, MCSA
    Thursday, December 03, 2009 2:15 PM
  • I am getting the same error also, i have an empty 1tb drive and am only trying to back up 83 gig.  i am running Windows 7 and have tried at least 6 times even doing a complete format on the new drive to make sure its ok.
    Friday, December 11, 2009 1:02 AM
  • Hi,

    As indicated in the thread, this can occur for any folder directly under your user profile added to a library (Ex: C:\Users\John\<Folder>). Also, please note that in this case backup completes successfully after skipping this folder. Backup does not fail.

    Thanks,
    Sneha
    [MSFT]
    Tuesday, December 15, 2009 5:53 PM
  • I'm getting the 0x80070002 ('system cannot find the file specified') error consistently on Win7 x64 Pro., and tried removing any profile entries from the backup (only backing up top-level C:\ directories), and still see the same thing: backup fails at 6%, 'Creating a shadow copy'; backup log file is created, but is completely empty.

    I am backing up from a local disk with 30GB+ free to an external FireWire drive with .5 TB free.  I have also tried disabling or killing any and all third-party utilities (incl. a/v, anti-spyware) that might conceivably interfere with the backups.  I have never used Stuffit, iDrive, or Carbonite, do not have any extra profile entries in the registry, have run chkdsk on both source disk and destination, including check for bad sectors, have run sfc /scannow without any indication of error, and still backup consistently fails.  Have read through numerous postings on this error and none have helped.

    Thanks
    Monday, January 11, 2010 5:50 AM
  • Hi,

    Can you please send me the *.etl files at %windir%\Logs\Windows Backup folder to Soudamini[dot]Sreepada[at]microsoft[dot]com?
    I would investigate your issue seperately and would be able to resolve the problem.

    Thanks,
    S.Soudamini.


    This posting is provided "AS IS" without warranties and confers no rights.
    Monday, January 11, 2010 3:41 PM
  • I have a similar system in terms of space, no third party stuff etc. and I'm having the same problem.
    Tuesday, January 12, 2010 11:45 PM
  • Hi SMFT and fvmartin.
    I had similar problems by my back up.
    At the end of the day, it turned out, that the chkdsk, i made on my disk c: was unefficient.
    So I had to do a chkdsk from the x_Windowspartition as following:
    1. Start pc and press F8 during booting.
    2. Under Option choose restore/recovery
    3. When the system recovery option is shown, choose the command promt and insert the command as following:
    chkdsk c: /f /r
    This disk check may last, depending from your disk size 2 - 3 hours, as i hade 400 GB to check.
    Then this disk check found disk faults, I was not able to find with the disk check, called within windows as an admin.
    Since then I am able to back up my files and my system image.
    Hope that will help you.
    Peter
    Wednesday, January 13, 2010 9:21 AM
  • I contacted Carbonite's customer service and another suggestion that they made which was more automated than manually disabling Carbonite is to create a rule or series of rules that pauses the Carbonite backup during the times when you run Windows backup (assuming you have set up Windows backup to run on a schedule). For example, I have scheduled Windows backup to run at 3:00 AM on Saturdays, so I created a series of rules in Carbonite to run the Carbonite backup on the following schedule:
    Sun, Mon, Tue, Wed, Thu, Fri from 12:00 AM - 11:55 pm
    Sat from 12:00 am - 2:55 am
    Sat from 4:30 am - 11:55 pm
    That way there is a window of time during which Carbonite is paused and Windows backup can run automatically on schedule.

    To set up these rules, I clicked on the Carbonite icon in my system tray, then went to Status > Set Options > Backup Schedule > Use advanced scheduling options (View/Set).

    I just tried this method and Windows backup appears to have worked without giving me the error message.

    Jay
    • Proposed as answer by DFWJim Saturday, April 03, 2010 6:37 AM
    Saturday, January 23, 2010 9:23 AM
  • I have IDrive and Mcafee Security installed on my Dell XPS420 desktop.  I have Windows 7 32 bit installed on a source drive that is 283GB with 97.4GB free and my backup drive is a WD My Book 1tb external usb drive.  I gather from investigating this error that Window Backup creates the zip file on the source drive which has only 97.4GB free and then moves that zip file to the backup drive.  This is a bad idea as it is not recommended to backup on the local (source) drive it should not be used as the space for storing the temporary zip file either.  I'm backing up my libraries plus a system image and the resulting size of the zip file is too large to be stored on the source drive.  Microsoft should fix this fast!

    Mark Carroll

    Wednesday, February 10, 2010 4:37 AM
  • Hi Sneha,

    I have 97.4GB free on the source drive.  I have disabled Idrive and Mcafee Viruscan and am running a backup now.  We'll see if that fixes it.  I think it is a bug that windows backup creates the temporary zip file on the source drive as that drive shouldn't be used for backing up it shouldn't be used for creating the zip file either.

    Mark Carroll
    Wednesday, February 10, 2010 4:50 AM
  • Hi Mark,

    Windows backup creates zip files in units of 200 MB. This file is temporarily staged in the drive containing Windows. That is why a minimum of 400 MB (200 MB + other metadata) space is demanded. In your case however, this error message comes up because some third party software (like IDrive) interfere in the zip creation causing it to fail. Due to a bug in our code, this error manifests to the user as insufficient space on the Windows volume.

    Hope this clarifies.

    Thanks,
    Sneha
    [MSFT]

    Tuesday, February 16, 2010 1:05 PM
  • Hi Sneha,

    I've got a clean install of W7 Pro 64bit with all the Windows Updates applied.  I have 146GB free space on my local drive and a 1TB USB drive that I'm backing up to with 626GB free.  When I run Windows Backup I'm getting error code 0x81000015 with the message:

    "Windows Backup could not creat a zip file. This could be because the drive that Windows is installed on does not have enought space or it coule be a temporary error.   Make sure yo uhave at least 400MB of free space and try again."  

    I've tried now 3 separate times and I consistently get this message.   Your post says there is a bug in Windows backup that's causing this, correct?

    Should I just use another backup method until Microsoft gets this fixed?  When do you think that will be?

    Thanks,
    Drew

    Monday, March 15, 2010 2:30 PM
  • So, after almost 12 months, the problem is *still* not solved. I am *still* getting the error, with or without Carbonite. even with or without MS's own antivirus. Doesn;t matte what I try, still no backup.

    Is it just me or is this unnacceptable for a paid product?

    Is there a real solution to this? Are we in a minority? Come on MS - help us out here!

    Saturday, April 03, 2010 9:43 AM
  • Hi Richard,

    We have seen the following applications having compatibility issues with Windows backup, causing it to fail with error 0x80000015. Following is the list observed so far:
    1. Carbonite backup utility
    2. IDrive applications
    3. StuffIt - As a workaround, remove .zip associations from StuffIt.
    4. Crashplan

    You have mentioned that you do not have Carbonite. Can you check if you are running any of the other  applications? The bug in Windows backup is only showing the wrong error message. However, these programs when installed truly cause zip creation to fail out that is causing backup to fail. We understand that it is an unpleasant experience for users like you who are facing this issue. We appreciate your co-operation in helping us identify other causes of this problem so that it can help other users. 

    Thanks,
    Sneha
    [MSFT]


    Sneha [MSFT]
    Tuesday, April 06, 2010 1:03 PM
  • To Richard Angus

    hi you are not alone! ;-))))
    I had the same problem after a fresh installation of Win 7. I tried to skip the use of popular BK program by using Win backup but it stuck after a run with the error you reported.
    I came here looking for a solution. After one year you guys are still in the deep..
    well. I guess I have to leave the MS backup.

     

    Tuesday, April 27, 2010 3:44 PM
  • I'm running 7 Ultimate. Getting the same failure to create a zip file despite

    No Carbonite. Removed all the Stuffits associations.

    Sunday, May 16, 2010 1:48 PM
  • I hate to pile on here, but...

     

    I am running Windows 7 Professional (32 bit will all of the latest MSFT updates) and I am NOT using any of the products listed above as possible "culprits."  

     

    My error log says that:

     

    "Backup encountered a problem while backing up file C:\Windows\System32\config\systemprofile\Temp. Error:(The system cannot find the file specified. (0x80070002))"

     

    Sure enough, if I try to navigate to the directory in question using Windows Explorer (with Hidden Files set to "Show hidden files" AND "Hide protected operating system files" turned off) the "Temp" directory in question does not exist.  I'm guessing it should???

     

    As others have mentioned, I have more than 400 MB free on my internal hard drive AND I have more than enough space on my external (target) drive as well.

     

    I guess I can take some solace in the fact that I'm not alone ;-)

     

    Thanks in advance to the MSFT people who have been trying to get to the bottom of this.

     

    -dave

     

    • Edited by srda310 Monday, May 17, 2010 9:04 PM addition info. about the missing directory in the error msg.
    Monday, May 17, 2010 8:42 PM
  • I finally found someone with the same problem! I have tried and tried to backup my computer using the installed windows 7 in the backup and restore section of control panel to the dvd E drive in the computer and it just won't do it. It will get to about 30% at the most and then cancel because of the same error code.

    I have spent hours and hours on the phone to hewlett packard (who by the way are in India) and can't get the problem solved. The computer is only about 4 months old and has never performed this action. My old laptop with vista does exactly what I want it to do. Backup all my flies,music,pictures,etc to a removable disk with no problem. 

    here's the good part: this new computer has no problem backing up to my Western Digital external hard drive. It just won't backup to the DVD E drive or for that matter it won't backup to my Sony external DVD burner either. There is something wrong here and I am getting very frustrated trying to figure it out. I can copy the files off the external drive but it's a manual operation and takes up more time. I f anyone finds the problem please email me at nickajohn55@aol.com.

    I hope I here from someone who can help. I have tried it with Norton 360 on and off and Norton Internet security 2010 both completely uninstalled and I get the same results.

    Also my error code is 0x80070005

     

     

     

     

    Sunday, June 27, 2010 6:47 AM
  • Alright bud. i signed on to specifically post this as an aid for you. i spent 3 days working on this issue with Microsoft and i manage to help them come up with a solution and below is what we managed to figure out:

     

    Solution to fixing the Win 7  backup problem:

    1)  hit right click on your taskbar.

    2) select task manager

    3) go to processes

    4) select go to services

    5)

    select Windows Backup in services and ensure its selected for automatic. if its not right click,  Choose Properties and select automatic and HIT THE START BUTTON BEFORE YOU HIT APPLY
    repeat steps for VSS and SSP.


    (its CRITICAL that you hit the Start THEN apply otherwise it won't work, you NEED backup, VSS and SSP running to make the backup work so set them on Automatic)

    if this doesn't work on the first try.. then try upgrading your installation .. THEN apply this solution, reboot to save the new settings and then try again. hopefully this helps.

    Thursday, July 01, 2010 3:59 AM
  • Hi Guys 

     

    Sorry about the above quote being proposed as an answer accidentally hit the enter.

    I have run in to the following problem

     The backup was not successful. The error is: Windows Backup could not create a zip file. This could be because the drive that Windows is installed on does not have enough space or it could be a temporary error. Make sure you have at least 400 MB of free space and try again. (0x81000015)."

     

    I have a feeling that this is to do with the system image that was created being somehow corrupt. As if I delete the old backups and run the backup it works every time.

     

    If anyone knows how to test the integrity of the sys image it is worth trying which i intend to do when I get the time

    • Proposed as answer by kevps Thursday, October 07, 2010 10:40 PM
    Monday, August 02, 2010 4:52 AM
  • I had this same error message for months looked all over the internet and didn't find any solutions, but mine turned out to be an easy fix and the error message was no help with finding the problem.  I finally looked at the actual error log and saw that it was reporting not backing up files because they already existed in the backup.  turns out i was backing up the Libraries and the User folder which duplicated files.  

    as soon as i changed the settings to only backup Users and not libraries the backup completed with no error

     

    good luck all

    Thursday, October 07, 2010 10:45 PM
  • Hi Sneha,

    I have resolved the "Windows backup could not create a zip file" problem by removing Stuffit and switching off symantec antivirus. I'm not sure if it was really necessary to do both so I will check this out a bit more when I have time and get back with an update.

     

    Cheers,

    Cjdurbs

    Sunday, June 26, 2011 12:14 PM
  • Hi I suddenly fell onto my piece here:  I suddenly had the exact problem as indicated in the original post.  The backup was accumulative and had been running smoothly for 6 months without problem, the last backup was run 7 days ago and NO 3rd party softwares were installed during this period.  However this morning the error code 0x81000015 suddenly popped out and I cannot make it to work after 3 tries.  Is there any other explanation apart from the 3rd party program?  Thanks
    Monday, July 25, 2011 3:55 PM
  • @Wyld_Black_Wolf

    Great! This worked out for me - and I used to have this 0x81000015 error since the beginning on one PC.

    Thanks for posting this message.

    Cheers, ch

    Thursday, September 08, 2011 4:07 PM
  • I turned off "Continuous Backup" in my IDrive application and I can now do a successfull backup image file on my external hard drive with no errors.
    Mark Carroll
    Wednesday, November 30, 2011 2:42 AM
  • Hi,

    I have been dealing with this issue for several months and have visited multiple support sites seeking a solution. Since I received my new machine with Win7 64 bit installed the backup has NEVER successfully completed. 

     

     I have done the following multiple times:

     

    1)  reformatted my external 500 gb drive,

    2) disabled Carbonite,

    3) uninstalled Stuffit,

    4) never had IDrive

    5) disabled all my Symantic security (firewall, anti-virus)

    6) disabled the Window firewall,

    7) purged my registers with CCleaner.

    8) I am unaware of any zip file related programs that may still be on my machine - how do I check that?

     

    And every time, after running Windows Backup System Image, (which takes over  6 hours for my 400 gb C drive) I get a failure with Error Code:0x8100015

    Desperately seeking a solution....

    Wednesday, December 14, 2011 4:07 AM
  • Alright bud. i signed on to specifically post this as an aid for you. i spent 3 days working on this issue with Microsoft and i manage to help them come up with a solution and below is what we managed to figure out:

     

    Solution to fixing the Win 7  backup problem:

    1)  hit right click on your taskbar.

    2) select task manager

    3) go to processes

    4) select go to services

    5)

    select Windows Backup in services and ensure its selected for automatic. if its not right click,  Choose Properties and select automatic and HIT THE START BUTTON BEFORE YOU HIT APPLY
    repeat steps for VSS and SSP.


    (its CRITICAL that you hit the Start THEN apply otherwise it won't work, you NEED backup, VSS and SSP running to make the backup work so set them on Automatic)

    if this doesn't work on the first try.. then try upgrading your installation .. THEN apply this solution, reboot to save the new settings and then try again. hopefully this helps.

    Wyld Wolf: I run Win 7 64 bit, I am trying to follow your instructions: Once I select "Windows Task Manager", I see 6 tabs.  The second tab is "Processes" (Not clear to me why I need to go to the "Processes" tab as you suggest) the 3rd tab is "Services", at the bottom of the "Services" tab is a button labeled "Services..."  If I click that then I see a list of Services, which includes "Window Backup" and then I can do as you suggest.  

    But, where do I find VSS and SSP?  Are these initials for other Services?  Where do I find them.

    Thanks for your help - I am hoping this will make a difference.

    Wednesday, December 14, 2011 4:45 AM
  • Disablining the antivirus worked for me. Thanks Sneha! I hope you solve the issue soon as for the moment the automatic backup cannot happen.

    Ioannis

    Tuesday, March 27, 2012 6:51 AM
  • Brilliant.

    This was the correct answer for me. My setting on the three services were either manual or automatic (delayed) status. I fet them all to automatic and the backup completed first time.

    Wyld_Black_Wolf you are a star. I wish there was a way to propagate this answer through all the threads for this error code and then pehaps the other poor soles would not have wasted the amount of time that I have in trying the various other solutions.

    ONCE AGAIN VERY WELL DONE!!!!!!!!!!!!!

    • Proposed as answer by Keith Box Friday, May 11, 2012 2:52 PM
    Friday, May 11, 2012 2:52 PM
  • Has a definitive answer come through yet? The error message I get is 0x80070008 but the effect is the same: windows backup won't run. When I run setup and get to the last step of save backup settings this error message appears and says there's not enough space on backup USB drive (which is not true, given the space available). I am able to run a system image, however, and create a restore disk. I see this issue has been discussed in a couple locations for three years now, but nothing I've seen or tried from various suggestions works.
    Sunday, August 19, 2012 3:20 PM
  • Incidentally, the fix that worked for me was to simply disable Carbonite during my Windows Backup run. Kind of defeats the purpose of running on a schedule but this works okay for me since it's a laptop and I usually have to kick off the backup manually when I plug it in to the external drive.  Interestingly, the conflict does not always occur - I backed up a couple of nights ago and completely forgot about the Carbonite issue and the backup ran without an error.  

    I find it pretty strange that only Carbonite has this problem - I've seen no reports of similar issues with Mozy.  What it means to me is I can't recommend Carbonite to my naive users/clients since the problem defeats the entire advantage of redundant backups.

    Never did get an answer as to which services were intended to be changed but then that's not the solution anyway.

    above added 9/5/2012


    Wyld_Black_Wolf wrote:...

    3) go to processes

    4) select go to services

    5)

    select Windows Backup in services and ensure its selected for automatic. if its not right click,  Choose Properties and select automatic and HIT THE START BUTTON BEFORE YOU HIT APPLY
    repeat steps for VSS and SSP.
    There is no service called "SSP".  Can you supply the name of the actual service?  I've looked at all of the services that start with the letter S but don't see this name or anything that might be abbreviated to SSP.  The closest matches I see are:

    Software Protection

    SPP Notification Service

    SSDP Discovery

    Thanks!

    Rob


    • Proposed as answer by DocBillAdams Wednesday, September 05, 2012 3:10 PM
    • Unproposed as answer by DocBillAdams Wednesday, September 05, 2012 3:10 PM
    • Edited by robcohen Wednesday, September 05, 2012 11:35 PM finger Carbonite as the real culprit
    Monday, August 20, 2012 9:41 PM
  • I eliminated this error message by deleting two large 7-zip archives from my hard drive.  One was 200 GB, the other was 35 GB.  I still have 7-zip archives on my system, but they are much smaller (5 GB or less), and backups now succeed.
    • Proposed as answer by selimnairb Sunday, January 27, 2013 9:46 PM
    Sunday, January 27, 2013 9:46 PM