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Kernal_Data_Inpage_Error - BSOD Win8

    Question

  • Hi,

    So a customer recently brought a PC through our company.

    We removed the HDD and put in a Crucial SSD, also we installed win8 from intune. Now unfortunately I am getting the above BSOD message everytime we boot the PC. After we see the message it reboots itself and starts correctly.

    I have checked the drivers for the SDD and also ran a chkdsk both were fine. Any ideas would help thanks in advance !

    Friday, May 24, 2013 2:06 PM

Answers

  • NH

    Two issues.  First extremely old drivers from as far back as 2005.  I suspect this is the culprit but wont know until you update them

    Second There appears to be a HD issue.


    KERNEL_DATA_INPAGE_ERROR (7a)
    The requested page of kernel data could not be read in.  Typically caused by
    a bad block in the paging file or disk controller error. Also see
    KERNEL_STACK_INPAGE_ERROR.
    If the error status is 0xC000000E, 0xC000009C, 0xC000009D or 0xC0000185,
    it means the disk subsystem has experienced a failure.
    If the error status is 0xC000009A, then it means the request failed because
    a filesystem failed to make forward progress
    ERROR_CODE: (NTSTATUS) 0xc0000185 - The I/O device reported an I/O error.
    DISK_HARDWARE_ERROR: There was error with disk hardware

    I would update the drivers and run a CHKDSK (I note many, many HD/RAID drivers)

    Drivers

    iirsp.sys    12/13/2005 5:47:54 PM                    
    nfrd960.sys    6/6/2006 5:11:48 PM                           
    adpu320.sys    2/27/2007 8:04:15 PM                              
    adpahci.sys    5/1/2007 1:30:09 PM              
    SiSRaid2.sys    9/24/2008 2:28:20 PM                      
    sisraid4.sys    10/1/2008 5:56:04 PM                             
    adp94xx.sys    12/5/2008 7:54:42 PM                     
    HECIx64.sys    10/19/2010 7:33:43 PM                             
    iaStorV.sys    4/11/2011 2:48:16 PM                        
    nvstor.sys    9/12/2011 7:53:04 PM                           
    nvraid.sys    9/12/2011 8:01:54 PM                            
    Rt630x64.sys    10/19/2011 8:12:55 AM                            
    stexstor.sys    11/18/2011 8:27:32 PM                          

    How To Find Drivers:


    Search
     Google for the name of the driver
    Compare the Google results with what's installed on your system to figure out which device/program it belongs to
    Visit the web site of the manufacturer of the hardware/program to get the latest drivers (DON'T use Windows Update or the Update driver function of Device Manager).
    If there are difficulties in locating them, post back with questions and someone will try and help you locate the appropriate program

    The most common drivers are listed on these pages: 
    http://www.carrona.org/dvrref.php
    http://sysnative.com/drivers/

    Driver manufacturer links are on this page: http://www.carrona.org

    A- CHKDSK /R /F:

    Chkdsk disclaimer: While performing chkdsk on the hard drive if any bad sectors are found  when chkdsk tries to repair that sector  any data available on that sector might be lost.


    Run CHKDSK /R /F from an elevated (Run as administrator) Command Prompt.
    Do this for each hard drive on your system.
    When it tells you it can't do it right now - and asks you if you'd like to do it at the next reboot - answer Y (for Yes) and press Enter.

    Then reboot and let the test run.
    It may take a while for it to run, but keep an occasional eye on it to see if it generates any errors.
    http://www.howtogeek.com/howto/windows-vista/guide-to-using-check-disk-in-windows-vista/


     See "CHKDSK LogFile" below in order to check the results of the test.


    B- Elevated Command Prompt:
    Go to Start and type in "cmd.exe" (without the quotes)
    At the top of the Search Box, right click on Cmd.exe and select "Run as administrator"


    C-CHKDSK LogFile:

    Go to Start and type in "eventvwr.msc" (without the quotes) and press Enter
    Expand the Windows logs heading, then select the Application log file entry.
    Double click on the Source column header.
    Scroll down the list until you find the Chkdsk entry (wininit for Win7) (winlogon for XP).
    Copy/paste the results into your next post. 





    Wanikiya & Dyami--Team Zigzag

    Wednesday, May 29, 2013 8:40 PM

All replies

  • We do need the actual DMP file as it contains the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.
    You may be able to get the DMP files without crashing by booting into safe mode (F8) with networking.
    If you are overclocking stop.  (chances are if you dont know if you are, you are not)a
    To enable us to assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder.  We need at least 2 DMP FILES to diagnose and confirm


    The procedure:

    * Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.
    * Zip up the copy.
    * Attach the ZIP archive to your post using the "paperclip" (file attachments) button. (if available on  your site, MS doesnt have this)
     *Please upload them to a file sharing service like Skydrive or"Rapidshare" and put a link to them in your reply.
    Link for how to  upload below.
    http://www.wikihow.com/Use-SkyDrive

    To ensure minidumps are enabled:

    * Go to Start, in the Search Box type: sysdm.cpl, press Enter.
    * Under the Advanced tab, click on the Startup and Recovery Settings... button.
    * Ensure that Automatically restart is unchecked.
    * Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box (the 256kb varies).
    * Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.
    * OK your way out.
    * Reboot if changes have been made.

    Please also run MSinfo32 and upload the output as well.
    To run MSinfo32 please go to start>run>MSinfo32
    Go to "file" "save" and upload the saved file with the DMPS
    System specs are extremely useful so please include whatever you know.

    Wanikiya & Dyami--Team Zigzag

    Friday, May 24, 2013 4:19 PM
  • Hi THanks for your help,

    The files are below https://skydrive.live.com/redir?resid=B08C9B157FC86D9!2256 

    https://skydrive.live.com/redir?resid=B08C9B157FC86D9!2255

    I hope this helps !

    Wednesday, May 29, 2013 9:11 AM
  • NH

    Two issues.  First extremely old drivers from as far back as 2005.  I suspect this is the culprit but wont know until you update them

    Second There appears to be a HD issue.


    KERNEL_DATA_INPAGE_ERROR (7a)
    The requested page of kernel data could not be read in.  Typically caused by
    a bad block in the paging file or disk controller error. Also see
    KERNEL_STACK_INPAGE_ERROR.
    If the error status is 0xC000000E, 0xC000009C, 0xC000009D or 0xC0000185,
    it means the disk subsystem has experienced a failure.
    If the error status is 0xC000009A, then it means the request failed because
    a filesystem failed to make forward progress
    ERROR_CODE: (NTSTATUS) 0xc0000185 - The I/O device reported an I/O error.
    DISK_HARDWARE_ERROR: There was error with disk hardware

    I would update the drivers and run a CHKDSK (I note many, many HD/RAID drivers)

    Drivers

    iirsp.sys    12/13/2005 5:47:54 PM                    
    nfrd960.sys    6/6/2006 5:11:48 PM                           
    adpu320.sys    2/27/2007 8:04:15 PM                              
    adpahci.sys    5/1/2007 1:30:09 PM              
    SiSRaid2.sys    9/24/2008 2:28:20 PM                      
    sisraid4.sys    10/1/2008 5:56:04 PM                             
    adp94xx.sys    12/5/2008 7:54:42 PM                     
    HECIx64.sys    10/19/2010 7:33:43 PM                             
    iaStorV.sys    4/11/2011 2:48:16 PM                        
    nvstor.sys    9/12/2011 7:53:04 PM                           
    nvraid.sys    9/12/2011 8:01:54 PM                            
    Rt630x64.sys    10/19/2011 8:12:55 AM                            
    stexstor.sys    11/18/2011 8:27:32 PM                          

    How To Find Drivers:


    Search
     Google for the name of the driver
    Compare the Google results with what's installed on your system to figure out which device/program it belongs to
    Visit the web site of the manufacturer of the hardware/program to get the latest drivers (DON'T use Windows Update or the Update driver function of Device Manager).
    If there are difficulties in locating them, post back with questions and someone will try and help you locate the appropriate program

    The most common drivers are listed on these pages: 
    http://www.carrona.org/dvrref.php
    http://sysnative.com/drivers/

    Driver manufacturer links are on this page: http://www.carrona.org

    A- CHKDSK /R /F:

    Chkdsk disclaimer: While performing chkdsk on the hard drive if any bad sectors are found  when chkdsk tries to repair that sector  any data available on that sector might be lost.


    Run CHKDSK /R /F from an elevated (Run as administrator) Command Prompt.
    Do this for each hard drive on your system.
    When it tells you it can't do it right now - and asks you if you'd like to do it at the next reboot - answer Y (for Yes) and press Enter.

    Then reboot and let the test run.
    It may take a while for it to run, but keep an occasional eye on it to see if it generates any errors.
    http://www.howtogeek.com/howto/windows-vista/guide-to-using-check-disk-in-windows-vista/


     See "CHKDSK LogFile" below in order to check the results of the test.


    B- Elevated Command Prompt:
    Go to Start and type in "cmd.exe" (without the quotes)
    At the top of the Search Box, right click on Cmd.exe and select "Run as administrator"


    C-CHKDSK LogFile:

    Go to Start and type in "eventvwr.msc" (without the quotes) and press Enter
    Expand the Windows logs heading, then select the Application log file entry.
    Double click on the Source column header.
    Scroll down the list until you find the Chkdsk entry (wininit for Win7) (winlogon for XP).
    Copy/paste the results into your next post. 





    Wanikiya & Dyami--Team Zigzag

    Wednesday, May 29, 2013 8:40 PM
  • also check the HDD with a diag tool from your HDD manufacture. You get the error code:

    0xc0000185 - The I/O device reported an I/O error.


    "A programmer is just a tool which converts caffeine into code"

    Thursday, May 30, 2013 6:07 AM