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Windows 7 (64-BIT) Unable to connect to Wireless Router

    Question

  • Hi All,

    For a couple of days now I have been unable to connect to my router at home. The router pops up in the list of Network connections but when I press connect I get the message "Windows was unable to connect to Router" and thats just about it.

     

    I have checked to see if their is any new updates for my Wifi Adapter but windows tells me it has the latest version. I have tried to reset the router and have had no luck. I've also left my laptop off all night etc etc and obviously still nothing. (I'm using a Compaq laptop if that matters).

     

    Oh and for the record, I have a 5 bar signal at all times but I just can't connect.

     

    Any help would be great!

    Friday, July 30, 2010 8:44 PM

Answers

  • Go to http://www.metageek.net/support/downloads and download Inssider.  Install it on your computer with the wireless issue.  Run it and make sure you pick the wireless adapter then let it scan for a few moments.  If your computer's wireless isn't working it'll give you an error and it's your wireless adapter that's faulty.  If it scans but your router doesn't show up in the scan window then your router's bad or its wireless is turned off.  If your router does show up then your encryption probably doesn't match but your hardware's good.

    Most home routers have some sort of reset button on the back, usually recessed.  You'll need a toothpick or a ball-point pen to reset it.  Don't use a pencil; if the graphite breaks off and any of it gets inside the device it could cause problems.  This will reset your router back to factory settings (it won't revert any firmware updates, just the settings values).  After doing this you'll have to reconfigure your router.  Detailed instructions on how to reset your router can be found in your router's documentation or on its manufacturer's website.

    Friday, July 30, 2010 11:49 PM

All replies

  • Re-install your wireless card driver and your problem will be solved.

    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

    Best regards.

    Friday, July 30, 2010 8:47 PM
  • Re-install your wireless card driver and your problem will be solved.

    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

    Best regards.


    sorry but, How exactly do I do this though?
    Friday, July 30, 2010 8:52 PM
  • Download it from internet and re-install it (Search on www.bing.com drivers for your personal computer).

    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

    Best regards.

     

    Friday, July 30, 2010 8:54 PM
  • This website can help you to find it. It is able to detect your PC hardware components and suggest to drivers that you can download for it: http://www.touslesdrivers.com/index.php?v_page=29

    Click on lancer la détection .

    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

    Best regards.

    Friday, July 30, 2010 8:58 PM
  • This website can help you to find it. It is able to detect your PC hardware components and suggest to drivers that you can download for it: http://www.touslesdrivers.com/index.php?v_page=29

    Click on lancer la détection .

    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

    Best regards.


    Thanks but I couldn't understand the website due to it being in French.
    Friday, July 30, 2010 9:10 PM
  • Ok. What is the model of your PC?

    Best regards.

    Friday, July 30, 2010 9:13 PM
  • Ok. What is the model of your PC?

    Best regards.


    My laptop is a Compaq Presario CQ61 Notebook PC
    Friday, July 30, 2010 9:27 PM
  • This is a website from which you can download the wanted driver.

    http://h20000.www2.hp.com/bizsupport/TechSupport/ProductList.jsp?lang=en&cc=us&taskId=135&prodClassId=-1&prodTypeId=321957&prodSeriesId=3873829

    Best regards.

    Friday, July 30, 2010 9:29 PM
  • And when I have downloaded the driver, what should I do next? Is that it?
    Friday, July 30, 2010 9:31 PM
  • You download it and then you run it. It will proceed by installing it. Just make sure it is the driver for the wireless card.

    Best regards.

    Friday, July 30, 2010 9:37 PM
  • You download it and then you run it. It will proceed by installing it. Just make sure it is the driver for the wireless card.

    Best regards.

    I have tried to install the driver and nothing seemed to happen. I rebooted my laptop and the same still happens. I also removed the Wireless Adapter and then rebooted, Windows automatically re-installed it but still nothing.
    Friday, July 30, 2010 10:13 PM
  • OK, just to clarify: You are able to connect to the router but you are unable to browse? or you can not connect to the router?

    Best regards.

    Friday, July 30, 2010 10:16 PM
  • I can not connect to the router. When I try I just get a message saying Windows is unable to connect to router.
    Friday, July 30, 2010 10:20 PM
  • I'm unsure as I don't have another available computer.
    Friday, July 30, 2010 10:27 PM
  • Ok, are you able to connect to other routers outside your home with the of a WIFI connection?

    Best regards.

    Friday, July 30, 2010 10:30 PM
  • Again, every router that my Wifi picks up is Password protected so I don't know.
    Friday, July 30, 2010 10:31 PM
  • OK, at this step I could not identify if the problem is caused by your router or your PC. You should check if you are able to a connect to a router with the use of a wireless connection.

    1- If you are able to do it then the problem is with your router.

    2- If you are not able to do it then the problem is with your PC and the only way to solve your issue is to proceed with a repair of your operating system. This is a link about to do it: http://blog.taragana.com/index.php/archive/how-to-do-a-repair-install-to-fix-windows-7/

    I stay at your disposal if the problem still persisting.

    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

    Best regards.

    Friday, July 30, 2010 10:37 PM
  • Thanks for the info.

    I've realize that in the list of routers my Wifi picks up, all of them are set to "connect automatically" except my router. I have no idea if this is relevant or even matters but I just find it strange.

    Friday, July 30, 2010 10:41 PM
  • No idea. I think that it is the router which has a configuration problem because if the wireless card driver is re-installed, the PC should be able to access the router. But, this is not the case. Have you tried to reset it to obtain the main factory configuration?

    Best regards.

    Friday, July 30, 2010 10:49 PM
  • I'm unsure what you mean by resetting. On my old Netgear router I would have gone to RouterLogin.net and reset it that way but as I cannot connect at all to my router, I can't access router login.
    Friday, July 30, 2010 10:54 PM
  • OK, I have no idea about how to do to reset it. You should check if you are able to connect to another router using a wireless connection to determine the cause of the problem. This is what I can say for the moment. If there is any progress let me know.

    Best regards.

    Friday, July 30, 2010 10:58 PM
  • Go to http://www.metageek.net/support/downloads and download Inssider.  Install it on your computer with the wireless issue.  Run it and make sure you pick the wireless adapter then let it scan for a few moments.  If your computer's wireless isn't working it'll give you an error and it's your wireless adapter that's faulty.  If it scans but your router doesn't show up in the scan window then your router's bad or its wireless is turned off.  If your router does show up then your encryption probably doesn't match but your hardware's good.

    Most home routers have some sort of reset button on the back, usually recessed.  You'll need a toothpick or a ball-point pen to reset it.  Don't use a pencil; if the graphite breaks off and any of it gets inside the device it could cause problems.  This will reset your router back to factory settings (it won't revert any firmware updates, just the settings values).  After doing this you'll have to reconfigure your router.  Detailed instructions on how to reset your router can be found in your router's documentation or on its manufacturer's website.

    Friday, July 30, 2010 11:49 PM
  • Has your problem been solved?
    Sunday, August 01, 2010 3:12 PM