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KB2919355

    Question

  • Hi,

    downloaded the update last night for 8.1 and the update KB2919355 fails.

    The update appears to install, starts configuring, gets to 12%, and then restarts. It restarts 2 more times, and then comes up with the message "Failure to configure Windows Updates" and then reverts.

    Tried this several times, tried a clean boot etc., but nothing appears to work

    Thanks

    Pete

    Thursday, April 03, 2014 2:24 PM

Answers

  • OK - what worked for me was....

    dism /online /remove-package /packagename:Package_for_KB2919355~31bf3856ad364e35~amd64~~6.3.1.14

    dism /online /cleanup-image /startcomponentcleanup

    dism /online /cleanup-image /CheckHealth

    dism /online /cleanup-image /RestoreHealth

    This last command reported it failed, but I tried the update anyway, and it installed.

    Worked for me but YMMV

    Thanks to everyone who help - especially Susan Bradley

    • Marked as answer by petevickMVP Tuesday, April 15, 2014 6:01 PM
    Tuesday, April 15, 2014 6:00 PM

All replies

  • Did you install the Update in the correct order as outlined in the ReadMe.txt?

    Carey Frisch

    Thursday, April 03, 2014 3:31 PM
  • Yes - although the first update was already installed.
    Thursday, April 03, 2014 3:33 PM
  • Perform a Disk Cleanup, then run SFC /SCANNNOW using Windows PowerShell or a Command Prompt (w/Admin. Privileges), restart your PC and try installing KB2919355 again.

    Carey Frisch

    Thursday, April 03, 2014 3:40 PM
  • Hi

    already done that, clean booted, and followed the 'fix' instructions for "Failure to configure Windows Updates" on MSDN

    Thursday, April 03, 2014 3:42 PM
  • Hello,

    Can you make the Windowsupdate.log and CBS.log available for download?

    c:\windows\windowsupdate.log

    c:\Windows\logs\cbs\cbs.log


    Thanks, Darrell Gorter [MSFT] This posting is provided "AS IS" with no warranties, and confers no rights.

    Thursday, April 03, 2014 4:00 PM
  • Sure - should be here

    Thanks

    Thursday, April 03, 2014 4:11 PM
  • Hello,

    I am seeing a number of errors around

    [HRESULT = 0x80070003 - ERROR_PATH_NOT_FOUND]

    Have any folders been redirected\relocated to other locations? or other drives?

    Folders like \Users , \Program Files, \Programdata


    Thanks, Darrell Gorter [MSFT] This posting is provided "AS IS" with no warranties, and confers no rights.

    Thursday, April 03, 2014 4:48 PM
  • No,

    Thursday, April 03, 2014 4:52 PM
  • I only have 1 fixed drive on the system - the c drive
    Thursday, April 03, 2014 5:11 PM
  • Thursday, April 03, 2014 5:17 PM
  • Have you moved some folders to another partition on your C: drive?

    Carey Frisch

    Thursday, April 03, 2014 5:20 PM
  • No - there are no further partitions on the drive
    Thursday, April 03, 2014 5:26 PM
  • # for hex 0x80070490 / decimal -2147023728 :
      E_PROP_ID_UNSUPPORTED                                         vfwmsgs.h
    # The specified property ID is not supported for the
    # specified property set.%0
    # 1 matches found for "0x80070490"

    Hi,

    You may receive Error code: 0x80070490 if the Component-Based Servicing (CBS) manifest is corrupted.

    To resolve the issue,run the System Update Readiness tool to check the result:

    1.Swipe in from the right edge of the screen, and then tap Search. (If you're using a mouse, point to the upper-right corner of the screen, move the mouse pointer down, and then click Search.)

    2.Type command promptin the search box.

    3.In the list of results, swipe down on or right-click Command Prompt, and then tap or click Run as administrator.

    4.In the Administrator: Command Prompt window, type the following commands exactly as they appear.
    Press the Enter key after each command:◦
    DISM.exe /Online /Cleanup-image /Scanhealth

    DISM.exe /Online /Cleanup-image /Restorehealth

    5.To close the Administrator: Command prompt window, type Exit, and then press Enter.

    6.Run Windows Update again.

    If the issue still persists,please perform a repair installation of Windows.

    Hope this helps.

    Regards,


    Kelvin Xu
    TechNet Community Support

    Friday, April 04, 2014 9:44 AM
    Moderator
  • I think I'm having a similar problem. In the event viewer, the error is: >>

    Installation Failure: Windows failed to install the following update with error 0x8024200D: Update for Windows (KB2919355).

    <<

    Nothing is moved. SFC /SCANNOW doesn't find any issues. Does it matter that my C: drive is on harddisk1 instead of harddisk0?

    Friday, April 04, 2014 4:39 PM
  • I think I'm having a similar problem. In the event viewer, the error is: >>

    Installation Failure: Windows failed to install the following update with error 0x8024200D: Update for Windows (KB2919355).

    <<

    Nothing is moved. SFC /SCANNOW doesn't find any issues. Does it matter that my C: drive is on harddisk1 instead of harddisk0?

    Update error 0x8024200D could mean the installation file is corrupt.  Did you obtain it directly from the MSDN Subscriber Downloads website?

    Carey Frisch

    Friday, April 04, 2014 4:55 PM
  • Yes he got it from MSDN.

    Got a support case opened with Microsoft. will report back what's going on.


    Unfortunately TechNet subscriptions aren't coming back, sorry folks :-(

    Monday, April 07, 2014 2:08 AM
  • Hey Adam? Let's get you into a support case as well.  PeteVick is got one, let's make sure you get looked at as well.  Email me at susan-at-msmvps.com (change the -at- to @)

    Unfortunately TechNet subscriptions aren't coming back, sorry folks :-(

    Monday, April 07, 2014 10:13 PM
  • OK - what worked for me was....

    dism /online /remove-package /packagename:Package_for_KB2919355~31bf3856ad364e35~amd64~~6.3.1.14

    dism /online /cleanup-image /startcomponentcleanup

    dism /online /cleanup-image /CheckHealth

    dism /online /cleanup-image /RestoreHealth

    This last command reported it failed, but I tried the update anyway, and it installed.

    Worked for me but YMMV

    Thanks to everyone who help - especially Susan Bradley

    • Marked as answer by petevickMVP Tuesday, April 15, 2014 6:01 PM
    Tuesday, April 15, 2014 6:00 PM