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Random BSOD caused by Serviio DLNA server (Win7 x64)

    Question

  • Hi everyone,

    Lately I'm having some issues with the Serviio DLNA server i've installed on my PC.
    I'm using Windows 7 Ultimate x64 and the version of Serviio i'm using is 0.6.2 (http://www.serviio.org/)

    There was a topic created according to this issue on the Serviio forums but the creators of Serviio suggested to create a topic on this forum. (http://forum.serviio.org/viewtopic.php?f=5&t=5291)

    Since January i've collected some dump files. I've uploaded them using wetransfer.com

    The first download includes 2 memory dumps (http://wtrns.fr/mF-eAwQ51d2klcF).

    The second download includes 6 minidumps (http://wtrns.fr/ZrQaWCIseyJRhE).
    I'm not very familiar with the windows debugging tools but i was able to figure out that all of the dump files indicate that "ServiioService" is causing the problem.

    The BSODs occur at random. There no method to simulate the problem. Even if I'm not viewing a movie via Serviio it happens that my PC al of a sudden crashes. At the moment I disable the Serviio service if I'm not watching a movie. If it is disabled, no crashes occur.

    Is it possible to analyse the dump files in an attempt to get to the root cause of the issue?

    If you guys need any extra info, just let me know.

    Thanks in advance!

    Thursday, February 16, 2012 6:48 PM

Answers

  •  

    Hi,

    After checking your dump file:

    *******************************************************************************

    *                                                                               *

    *                        Bugcheck Analysis                                    *

    *                                                                             *

    *******************************************************************************

    CRITICAL_OBJECT_TERMINATION (f4)

    A process or thread crucial to system operation has unexpectedly exited or been

    terminated.

    Several processes and threads are necessary for the operation of the

    system; when they are terminated (for any reason), the system can no

    longer function.

    Arguments:

    Arg1: 0000000000000003, Process

    Arg2: fffffa8008bafb30, Terminating object

    Arg3: fffffa8008bafe10, Process image file name

    Arg4: fffff80002fe38b0, Explanatory message (ascii)

    Debugging Details:

    ------------------

    PROCESS_OBJECT: fffffa8008bafb30

    IMAGE_NAME:  _

    DEBUG_FLR_IMAGE_TIMESTAMP:  0

    MODULE_NAME: _

    FAULTING_MODULE: 0000000000000000

    PROCESS_NAME:  ServiioService

    BUGCHECK_STR:  0xF4_ServiioService

    CUSTOMER_CRASH_COUNT:  1

    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

    CURRENT_IRQL:  0

    LAST_CONTROL_TRANSFER:  from fffff8000306a5e2 to fffff80002cdfc40

    STACK_TEXT: 

    fffff880`0b999b08 fffff800`0306a5e2 : 00000000`000000f4 00000000`00000003 fffffa80`08bafb30 fffffa80`08bafe10 : nt!KeBugCheckEx

    fffff880`0b999b10 fffff800`0301799b : ffffffff`ffffffff fffffa80`0824b3e0 fffffa80`08bafb30 fffffa80`0a0ba060 : nt!PspCatchCriticalBreak+0x92

    fffff880`0b999b50 fffff800`02f97448 : ffffffff`ffffffff 00000000`00000001 fffffa80`08bafb30 00000000`00000008 : nt! ?? ::NNGAKEGL::`string'+0x176d6

    fffff880`0b999ba0 fffff800`02cdeed3 : fffffa80`08bafb30 00000000`ffffffff fffffa80`0824b3e0 00000000`00000000 : nt!NtTerminateProcess+0xf4

    fffff880`0b999c20 00000000`771415da : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x13

    00000000`0b56f4f8 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x771415da

    STACK_COMMAND:  kb

    FOLLOWUP_NAME:  MachineOwner

    FAILURE_BUCKET_ID:  X64_0xF4_ServiioService_IMAGE__

    BUCKET_ID:  X64_0xF4_ServiioService_IMAGE__

    Followup: MachineOwner

    ---------

    The issue related with ServiioService, seems the Serviio DLNA server cause BSOD. Please check the Serviio is compatible with Windows 7 or not.

    Since Serviio is not the product of Microsoft, we cannot handle the issue which caused by third party program. You need continue contacting Serviio forum for further help.

    In addition, I suggest to contact our Microsoft Customer Support Service (CSS) assistance so that this problem can be resolved efficiently.

    Thank you for your understanding.

    Regards,

    Leo   Huang


    Leo Huang

    TechNet Community Support

    Wednesday, February 22, 2012 2:57 AM

All replies

  •  

    Hi,

    I cannot open the link to download your dump file. Could you upload the dump file to skydrive, it will help us to analyze the reason of BSOD:

    1. Click “Start”, type “%SystemRoot%\Minidump" (without quotation marks) in “Search” bar and press “Enter”.

    2. Go to your Desktop, right-click on it and create a new folder named "Dump".

    3. Copy all the memory dump files (looks like [Mini092008-01.dmp]) in Minidump to this folder.

    4. Right-click on the Dump folder, click "Send To", and click "Compressed (zipped) Folder".

    5. Upload to SkyDrive.

    Furthermore, you can contact contact Microsoft Customer Support Service (CSS) for assistance so that this problem can be resolved efficiently.

    Microsoft Customer Support Service (CSS)

    Regards,

    Leo   Huang


    Leo Huang

    TechNet Community Support

    Monday, February 20, 2012 6:07 AM
  • Hi Leo,

    Thanks for your reply.

    I've uploaded the files to my skydrive.
    You can find them at the folowing location:
    https://skydrive.live.com/redir.aspx?cid=305c15ff918ab81e&resid=305C15FF918AB81E!256&parid=root

    In the file MiniDumpsServiio.zip you find all the minidumps I've collected.
    Furthermore you will find 3 memorydumps in the folder.

    Tuesday, February 21, 2012 7:01 PM
  •  

    Hi,

    After checking your dump file:

    *******************************************************************************

    *                                                                               *

    *                        Bugcheck Analysis                                    *

    *                                                                             *

    *******************************************************************************

    CRITICAL_OBJECT_TERMINATION (f4)

    A process or thread crucial to system operation has unexpectedly exited or been

    terminated.

    Several processes and threads are necessary for the operation of the

    system; when they are terminated (for any reason), the system can no

    longer function.

    Arguments:

    Arg1: 0000000000000003, Process

    Arg2: fffffa8008bafb30, Terminating object

    Arg3: fffffa8008bafe10, Process image file name

    Arg4: fffff80002fe38b0, Explanatory message (ascii)

    Debugging Details:

    ------------------

    PROCESS_OBJECT: fffffa8008bafb30

    IMAGE_NAME:  _

    DEBUG_FLR_IMAGE_TIMESTAMP:  0

    MODULE_NAME: _

    FAULTING_MODULE: 0000000000000000

    PROCESS_NAME:  ServiioService

    BUGCHECK_STR:  0xF4_ServiioService

    CUSTOMER_CRASH_COUNT:  1

    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

    CURRENT_IRQL:  0

    LAST_CONTROL_TRANSFER:  from fffff8000306a5e2 to fffff80002cdfc40

    STACK_TEXT: 

    fffff880`0b999b08 fffff800`0306a5e2 : 00000000`000000f4 00000000`00000003 fffffa80`08bafb30 fffffa80`08bafe10 : nt!KeBugCheckEx

    fffff880`0b999b10 fffff800`0301799b : ffffffff`ffffffff fffffa80`0824b3e0 fffffa80`08bafb30 fffffa80`0a0ba060 : nt!PspCatchCriticalBreak+0x92

    fffff880`0b999b50 fffff800`02f97448 : ffffffff`ffffffff 00000000`00000001 fffffa80`08bafb30 00000000`00000008 : nt! ?? ::NNGAKEGL::`string'+0x176d6

    fffff880`0b999ba0 fffff800`02cdeed3 : fffffa80`08bafb30 00000000`ffffffff fffffa80`0824b3e0 00000000`00000000 : nt!NtTerminateProcess+0xf4

    fffff880`0b999c20 00000000`771415da : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x13

    00000000`0b56f4f8 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x771415da

    STACK_COMMAND:  kb

    FOLLOWUP_NAME:  MachineOwner

    FAILURE_BUCKET_ID:  X64_0xF4_ServiioService_IMAGE__

    BUCKET_ID:  X64_0xF4_ServiioService_IMAGE__

    Followup: MachineOwner

    ---------

    The issue related with ServiioService, seems the Serviio DLNA server cause BSOD. Please check the Serviio is compatible with Windows 7 or not.

    Since Serviio is not the product of Microsoft, we cannot handle the issue which caused by third party program. You need continue contacting Serviio forum for further help.

    In addition, I suggest to contact our Microsoft Customer Support Service (CSS) assistance so that this problem can be resolved efficiently.

    Thank you for your understanding.

    Regards,

    Leo   Huang


    Leo Huang

    TechNet Community Support

    Wednesday, February 22, 2012 2:57 AM