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Random Blue Screen of Death with a new windows 7 computer

    Question

  • I am having a huge problem with my new computer that I just built.   I installed windows 7 professional (x64) and I  am randomly getting the Blue screen of death.  I know that this is most likely a driver issue, however the screen only occurs randomly every 3 or so days, therefore I cannot disable and enable devices to figure out the issue.

    I have already tried
    updating all drivers
    running a chkdsk /f and /r
    virus scanning
    memory checking
    removing half of my memory
    reinstalling windows

    all of these things did not fix my problem.  Random BSOD!!

    I cannot ever get it to do it so i can get the codes and do a search, therefore i am stuck.
    Monday, March 15, 2010 6:10 AM

Answers

  • Hi,

    Generaly, many factors cause Blue screen and automatic restart: faulty Hardware, incompatible driver, software conflict, the CPU temperature is too high, virus infection...

    Please upload the C:\Windows\Minidump\XXXXX.dmp to SkyDrive and provide us the link for analyzing. For detailed steps on how to upload files with SkyDrive, please refer to:

    http://social.technet.microsoft.com/Forums/en-US/w7itproui/thread/4fc10639-02db-4665-993a-08d865088d65

    The above Windows Live ID is ONLY for collecting troubleshooting information. Please do NOT send your questions to it. For any new questions, please post in the forums so that more MSFT, MVP and community members can help you.

    If you want to diagnose the minidump files by yourself, you can read the log files with the Debugging Tool, please refer to the KB http://support.microsoft.com/kb/315263.  

    At the same time, you can try the following suggestions to troubleshoot.
    1. Update the BIOS and drivers for your machine, you can get them from the manufacture.
    2. Find the latest chipset driver and install it.
     

    Tuesday, March 16, 2010 7:08 AM

All replies

  • Please upload the dmp files from the folder C:\Windows\Minidump to your public SkyDrive folder and post the link here.

    André

    "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
    Monday, March 15, 2010 12:55 PM
  • You mention you run memory checking, is it using memtest as well as windows memory diagnostic? If the memory seem fine, without any error after running the test, i would suggest you to run 3Dmark on your graphic card or alternatively swap to a workable graphic card

    Lastly just wanna check with you, did you OC your newly build rig?
    Monday, March 15, 2010 1:30 PM
    Answerer
  • Hi,

    Generaly, many factors cause Blue screen and automatic restart: faulty Hardware, incompatible driver, software conflict, the CPU temperature is too high, virus infection...

    Please upload the C:\Windows\Minidump\XXXXX.dmp to SkyDrive and provide us the link for analyzing. For detailed steps on how to upload files with SkyDrive, please refer to:

    http://social.technet.microsoft.com/Forums/en-US/w7itproui/thread/4fc10639-02db-4665-993a-08d865088d65

    The above Windows Live ID is ONLY for collecting troubleshooting information. Please do NOT send your questions to it. For any new questions, please post in the forums so that more MSFT, MVP and community members can help you.

    If you want to diagnose the minidump files by yourself, you can read the log files with the Debugging Tool, please refer to the KB http://support.microsoft.com/kb/315263.  

    At the same time, you can try the following suggestions to troubleshoot.
    1. Update the BIOS and drivers for your machine, you can get them from the manufacture.
    2. Find the latest chipset driver and install it.
     

    Tuesday, March 16, 2010 7:08 AM