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Need for speed most wanted wont install

    Question

  • Hi,

     

    i just recently updated to service pack 3 through automatic updates, and now when i want to install need for speed most wanted, i enter the serial, accept the agreement, and then i get the following error:

     

    Installation cannot continue because this game requires DirectX 9.0c or higher to be installed on your system.

     

    You can download the latest version of DirectX here:

    http://www.microsoft.com/windows/directx

     

    Solutions?

     

    Cheers and thanks in advance.

    Friday, February 22, 2008 12:31 PM

Answers

  • Raino.

     

    Just to clear things out.

    We have tried to reproduce the issue (and hence debug) it further on a XP Professional machine (SP3 RC2) and have not been able to.

    Can you please share the output of msinfo32 with us at shashank<dot>bansal<at>microsoft<dot>com

     

    Thanks

    Shashank

     

    Monday, February 25, 2008 5:30 PM

All replies

  • Arthion,

     

    Have you installed DirectX pior to SP3 installation? If not, please install directx to test your game again.

     

    DirectX End-User Runtime Web Installer

    http://www.microsoft.com/downloads/details.aspx?FamilyID=2da43d38-db71-4c1b-bc6a-9b6652cd92a3&displaylang=en

     

    DirectX End-User Runtimes (November 2007)

    http://www.microsoft.com/downloads/details.aspx?FamilyID=1a2393c0-1b2f-428e-bd79-02df977d17b8&displaylang=en

     

    Regards,

    Thomas

     

    Friday, February 22, 2008 1:26 PM
  • Thank you for your reply,

     

    I have the latest version of directX installed on my pc, and i'm currently playing lord of the rings online, i'll be downloading the DirectX runtime files, once they finish, i'll post the result, although i dont think its going to help.

    Friday, February 22, 2008 2:26 PM
  • Nope, it didnt work, thanks anyway for trying to help, any other solutions?

    Friday, February 22, 2008 2:34 PM
  • We have forwarded the issue to our developers.

    Thanks for trying XP SP3 RC2.

     

    Saturday, February 23, 2008 1:53 PM
  • Thanks for feedback!  We are investigating the issue. Could you provide the version details of need for speed most wanted game?  

     

    Thanks

    Ramesh

    Saturday, February 23, 2008 6:06 PM
  • Thanks for checking my issue,

    The game is version 1.1, its the stock (retail) version.

    Did u guys figure out the problem?

     

    Cheers.

    Saturday, February 23, 2008 6:45 PM
  • We have verified following apps on XPSP3 build 3311  and could able install games without any issues.  Can you pls try to install on new XPSP3 machine and let us know if you still repro the issue.

    ·         Need for Speed: Most Wanted 1.0         

    ·         Need For Speed: Underground 2                            

    ·         Need for Speed: Carbon  1.0                     

     

    Thanks,

    Ramesh

     

    Sunday, February 24, 2008 10:45 PM
  • Is build 3315 somewhere avalible for download so we can test its compatibility with above products?

     

    Monday, February 25, 2008 12:50 PM
  • It was typo, currently 3311 build is available outside.

     

    Thanks

    Ramesh

     

    Monday, February 25, 2008 4:06 PM
  •  

    Thanks for clearing that out
    Monday, February 25, 2008 4:45 PM
  • Raino.

     

    Just to clear things out.

    We have tried to reproduce the issue (and hence debug) it further on a XP Professional machine (SP3 RC2) and have not been able to.

    Can you please share the output of msinfo32 with us at shashank<dot>bansal<at>microsoft<dot>com

     

    Thanks

    Shashank

     

    Monday, February 25, 2008 5:30 PM
  • Log sent.

     

    Monday, February 25, 2008 10:16 PM
  •  Shashank Bansal [MSFT] wrote:

    Raino.

     

    Just to clear things out.

    We have tried to reproduce the issue (and hence debug) it further on a XP Professional machine (SP3 RC2) and have not been able to.

    Can you please share the output of msinfo32 with us at shashank<dot>bansal<at>microsoft<dot>com

     

    Thanks

    Shashank

     

     

    Arthrion,

     

    Can you please reply?

    Is your problem still persisting?

    Can you send us the output of msinfo32

     

    Thanks

    Shashank

    Monday, February 25, 2008 11:08 PM
  • i still cant install the game, what else can i provide? what's ms info?

    i'll try to install it on another pc, will reply soon.

     

    cheers.

    Monday, February 25, 2008 11:29 PM
  •  

    Hi,

     

    Can you please follow the following steps -

    1. strt --> run --> dxdiag

    2. Wait for the information to be gathered (the progress bar on bottom left corner finishes)

    3. Click "Save All information"

    4. Provide a file name

    5. Please share the file obtained above with us

     

    Also, please update us with your findings on an alternate PC.

     

    Thanks

    Shashank

    P.S. msinfo32 is an inbox utility that displays the system information (hardware contents, updates installed, software installed etc.) It can be invoked from start --> Run --> msinfo32.

     

    Wednesday, February 27, 2008 12:03 PM
  • I don't think it has anything to do with SP3, i got the same problem with XP pro SP2 fully updated.

    Got the latest Directx installed and i get the exact same error.

     

     

    Thursday, March 06, 2008 7:03 PM
  • Thanks for the confirmation

    We are closing this issue from our side.

     

    Thursday, March 06, 2008 7:26 PM
  • Really not SP problem, the setup does not detect your DirectX version correctly.

    Copy the content of the setup CD/DVD to your hard disk, the search the autorun.cfg file. Change the

    DirectXVersion=9.0c

    to

    DirectXVersion=0

    And the game will install.
    • Proposed as answer by abdullah ch Friday, January 14, 2011 6:15 AM
    Saturday, March 13, 2010 9:43 AM
  • hi guys the solution given by pt56 is 100 percent correct,,,,
    Friday, January 14, 2011 6:16 AM
  • thx dude , that helped me allright ;)

    lol , i'm an advanced windows user , and that really cut my mind :D 

    anyway its easy and simple , and it helped me out so i suggest to try this one out ;)

    vote as helpful if it does ;)

    Friday, February 11, 2011 2:38 PM