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My Activation Status and ID is not avaliable??

    Question

  • My activation ID and status is showing 'Not Avaliable' I have been having problems for the last day or so with my laptop DELL. The Windows Home Premium version was pre installed when I bought it.

    I just bought an 'Anytime Upgrade Activation Code' from Amazon to upgrade to WIN Professional but when I try to activate the upgrade its says

    'Actiate Now'

    Then it throws an Error:

    --

    "An Error Has occured"
    Code - 0X000022

    Description:

    {Access Denied}

    A process has requested access to an object, but has not been granted those access rights.

    --

     I want this resolved as My WIN7 Install is genuine as I bought it from BestBuy Dell.

    Please advise ASAP!

    Thursday, October 27, 2011 7:54 PM

Answers

  • "zoli485" wrote in message news:2551e9d4-1507-4125-94ce-95c1542be5ea...

    When I try to start via command prompt "The Software Protection service is starting." it waits 5seconds then I get the following!



    C:\Windows\system32>net start sppsvc
    The Software Protection service is starting.
    The Software Protection service could not be started.

    A system error has occurred.

    System error 5 has occurred.

    Access is denied.


    C:\Windows\system32>


    Zoli
     
     
     
    OK - I was hoping that resetting it to the correct settings (the password is refilled by blobs, even when it doesn’t exist, in case passwording is required) would correct the problem – but it hasn’t.
    System Error 5 when attempting to start the Software Protection Service tends to be the result of massive file corruption.
    The simplest solution in your case is going to be a reformat and reinstall using the manufacturer’s Recovery system – this will wipe all data and remove all post-purchase programs so back up to external media first!.
     
    An alternative would be to attempt a repair install (again, back up first) using Retail media – Recovery disks cannot be used for this purpose. You would need a Retail Win 7 Home Premium disk with SP1 integrated, or else to uninstall SP1, and use a retail disk without the integration.
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Thursday, November 03, 2011 10:54 PM

All replies

  • "zoli485" wrote in message news:60a7b8a4-b931-425a-8ccf-418087990b2a...

    My activation ID and status is showing 'Not Avaliable' I have been having problems for the last day or so with my laptop DELL. The Windows Home Premium version was pre installed when I bought it.

    I just bought an 'Anytime Upgrade Activation Code' from Amazon to upgrade to WIN Professional but when I try to activate the upgrade its says

    'Actiate Now'

    Then it throws an Error:

    --

    "An Error Has occured"
    Code - 0X000022

    Description:

    {Access Denied}

    A process has requested access to an object, but has not been granted those access rights.

    --

    I want this resolved as My WIN7 Install is genuine as I bought it from BestBuy Dell.

    Please advise ASAP!

    To properly analyse and solve problems with Activation and Validation, we need to see a full copy of the report produced by the MGADiag tool (download and save to desktop - http://go.microsoft.com/fwlink/?linkid=52012 )
    Once saved, run the tool.
    Click on the Continue button, which will produce the report.
    To copy the report to your response, click on the Copy button in the tool (ignore any error messages at this point), and then paste (using either r-click/Paste, or Ctrl+V ) into your response.
      - **in your own thread**, please
     
    Please also state the Version and Edition of Windows quoted on your COA sticker (if you have one) on the case of your machine, but do NOT quote the Key on the sticker!
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Saturday, October 29, 2011 12:36 PM
  • When I run the MGADiag Tool and try to COPY the results I get an error!? Attached is the image screen capture. Please note:

    I bought my DELL 3years ago from BestBuy as a last demo model and the laptop had a clean install of windows on it already and activated. (The service guy made/gave me an emergency disk and that is it.) I did not have to do anthing with it and it worked fine. (I also bought/installed OFFICE2010 full version and it worked fine also.)

    ThenI had a malware issue on my laptop a few days back I think it was the Google Redirect Bug. Everytime I searched google it redirected me to some stupid results pages etc. So to fix this I went back a few month 'Restore Points' now the machine works fine again except I can't get updates again and my ID and WIN Activation is gone.

    Then to make sure I rectify and clean up everything I bought an update to WIN7 Home Premium to WIN7 Professional which I purchased and got a key from AMAZON. Except when I try updateing my WIN7 it gives my an error trying to activate the current version.

    Please advise as I'm getting frustrated with all this and want my laptop back to my gebuine install which I bought!

     


    Zoli
    Tuesday, November 01, 2011 2:35 PM
  • "zoli485" wrote in message news:e5455c82-8926-4ce1-bcf6-0e442d64ccaa...

    When I run the MGADiag Tool and try to COPY the results I get an error!? Attached is the image screen capture. Please note:

    I bought my DELL 3years ago from BestBuy as a last demo model and the laptop had a clean install of windows on it already and activated. (The service guy made/gave me an emergency disk and that is it.) I did not have to do anthing with it and it worked fine. (I also bought/installed OFFICE2010 full version and it worked fine also.)

    ThenI had a malware issue on my laptop a few days back I think it was the Google Redirect Bug. Everytime I searched google it redirected me to some stupid results pages etc. So to fix this I went back a few month 'Restore Points' now the machine works fine again except I can't get updates again and my ID and WIN Activation is gone.

    Then to make sure I rectify and clean up everything I bought an update to WIN7 Home Premium to WIN7 Professional which I purchased and got a key from AMAZON. Except when I try updateing my WIN7 it gives my an error trying to activate the current version.

    Please advise as I'm getting frustrated with all this and want my laptp back to my gebuine install which I bought!

     

     


    Zoli
     
     
    Ignore the error – it simply means that MGADiag was unable to save certain files to disk.
    the paste should still work fine.
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Tuesday, November 01, 2011 8:49 PM
  • Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0x8004FE21
    Cached Online Validation Code: N/A, hr = 0xc0000022
    Windows Product Key: *****-*****-QCPVQ-KHRB8-RMV82
    Windows Product Key Hash: +Rj3N34NLM2JqoBO/OzgzTZXgbY=
    Windows Product ID: 00359-OEM-8992687-00095
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {4FAB8FBD-713A-4C24-990E-58AD4357D91E}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.110622-1506
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{4FAB8FBD-713A-4C24-990E-58AD4357D91E}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-RMV82</PKey><PID>00359-OEM-8992687-00095</PID><PIDType>2</PIDType><SID>S-1-5-21-452863940-3739695525-1741824398</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Inspiron 1546                   </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A03</Version><SMBIOSVersion major="2" minor="4"/><Date>20100201000000.000000+000</Date></BIOS><HWID>6EA03D07018400F6</HWID><UserLCID>1009</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>WN09   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x80070426' to display the error text.
    Error: 0x80070426

    Windows Activation Technologies-->
    HrOffline: 0x8004FE21
    HrOnline: N/A
    HealthStatus: 0x0001000000000000
    Event Time Stamp: 11:1:2011 10:00
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    Tampered Service: sppsvc


    HWID Data-->
    HWID Hash Current: LgAAAAEAAgABAAEAAAABAAAAAgABAAEA6GGSJ74qVPLQbEKPRipgVSR6nAJ+KA==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            DELL          WN09  
      FACP            DELL          WN09  
      HPET            DELL          WN09  
      MCFG            DELL          WN09  
      SLIC            DELL          WN09  
      SSDT            DELL          WN09  



    Zoli
    Tuesday, November 01, 2011 9:36 PM
  • "zoli485" wrote in message news:18222058-8ff6-4a67-ba0b-fb983418e506...
    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0x8004FE21
    Cached Online Validation Code: N/A, hr = 0xc0000022
    Windows Product Key: *****-*****-QCPVQ-KHRB8-RMV82
    Windows Product Key Hash: +Rj3N34NLM2JqoBO/OzgzTZXgbY=
    Windows Product ID: 00359-OEM-8992687-00095
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.003

    Other data-->
    SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Inspiron 1546                   </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A03</Version><SMBIOSVersion major="2" minor="4"/><Date>20100201000000.000000+000</Date></BIOS


    Licensing Data-->
    On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x80070426' to display the error text.
    Error: 0x80070426


    Windows Activation Technologies-->
    HrOffline: 0x8004FE21
    HrOnline: N/A
    HealthStatus: 0x0001000000000000
    Event Time Stamp: 11:1:2011 10:00
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    Tampered Service: sppsvc



    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
      



    Zoli
     
     
    Your problem is that the Software Protection Service is not running.....

    Click on Start
    in the Search box, type
    SERVICES.MSC
    and hit the Enter key - accept the UAC prompt if you get one.
    Look in the console for the Software Protection service, right-click on it and select Properties.
    make sure that the Startup Type is set to Automatic (Delayed Start), and click Apply.
    Try starting the service now - do you get an error message? Does it start? does it almost immediately stop again?
    Post back with your results, and a new MGADiag report.

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Tuesday, November 01, 2011 10:43 PM
  • I get an error:

    --

    Windows Could not start the Software Protection Service on the local computer

    Error 5 Access Denied

     

    --

     


    Zoli
    Thursday, November 03, 2011 9:13 PM
  • then when I change the LOG ON tab to the 'administrator'  password (thinking the new privilidge will fix the access denied error) no avail... when I try starting the service it gives me the following error:

    ---------------------------
    Services
    ---------------------------
    Windows could not start the Software Protection service on Local Computer.



    Error 1297: A privilege that the service requires to function properly does not exist in the service account configuration.

    You may use the Services Microsoft Management Console (MMC) snap-in (services.msc) and the Local Security Settings MMC snap-in (secpol.msc) to view the service configuration and the account configuration.


    ---------------------------
    OK  
    ---------------------------


    Zoli
    Thursday, November 03, 2011 9:16 PM
  • also when I run SLUI.exe I get the following:

    [Window Title]
    Windows Activation

    [Main Instruction]
    An error has occurred

    [Content]
    You can also contact Dell by phone to help resolve this problem.

    [^] Hide details  [Close]

    [Expanded Information]
    Code:
    0x80070511

    Description:
    A privilege that the service requires to function properly does not exist in the service account configuration.
    You may use the Services Microsoft Management Console (MMC) snap-in (services.msc) and the Local Security Settings MMC snap-in (secpol.msc) to view the service configuration and the account configuration.


    Zoli
    Thursday, November 03, 2011 9:18 PM
  • This has been really frustrating and costing me a lot of time and wasted upgrade money to WIN7 Professional which I can't even use now as my current WIN7 genuine OEM Windows is shot! Any ideas of what I can do here? thx

     

     


    Zoli
    Thursday, November 03, 2011 9:21 PM
  • Don't often (i.e. never<g>) see that set of errors!

    Please open an Elevated (Administrator) Command Prompt window and use the following commands....

    net start sppsvc
    sc qc sppsvc
    sc queryex sppsvc
    sc qprivs sppsvc
    sc qsidtype sppsvc
    sc sdshow sppsvc

    copy and paste the results into your response (to copy the results... click on the Black/White icon in the top left, and select Edit... 'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to paste it into your response.)


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Thursday, November 03, 2011 9:24 PM
  • Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

    C:\Windows\system32>net start sppsvc
    The service is not responding to the control function.

    More help is available by typing NET HELPMSG 2186.


    C:\Windows\system32>sc qc sppsvc
    [SC] QueryServiceConfig SUCCESS

    SERVICE_NAME: sppsvc
            TYPE               : 10  WIN32_OWN_PROCESS
            START_TYPE         : 2   AUTO_START
            ERROR_CONTROL      : 1   NORMAL
            BINARY_PATH_NAME   : C:\Windows\system32\sppsvc.exe
            LOAD_ORDER_GROUP   :
            TAG                : 0
            DISPLAY_NAME       : Software Protection
            DEPENDENCIES       : RpcSs
            SERVICE_START_NAME : NT AUTHORITY\LocalService

    C:\Windows\system32>sc queryex sppsvc

    SERVICE_NAME: sppsvc
            TYPE               : 10  WIN32_OWN_PROCESS
            STATE              : 1  STOPPED
            WIN32_EXIT_CODE    : 0  (0x0)
            SERVICE_EXIT_CODE  : 0  (0x0)
            CHECKPOINT         : 0x0
            WAIT_HINT          : 0x0
            PID                : 0
            FLAGS              :

    C:\Windows\system32>sc qprivs sppsvc
    [SC] QueryServiceConfig2 SUCCESS

    SERVICE_NAME: sppsvc
            PRIVILEGES       : SeAuditPrivilege
                             : SeChangeNotifyPrivilege
                             : SeCreateGlobalPrivilege
                             : SeImpersonatePrivilege

    C:\Windows\system32>sc qsidtype sppsvc
    [SC] QueryServiceConfig2 SUCCESS

    SERVICE_NAME: sppsvc
    SERVICE_SID_TYPE:  UNRESTRICTED

    C:\Windows\system32>sc sdshow sppsvc

    D:(A;;CCLCSWRPWPDTLOCRRC;;;SY)(A;;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;BA)(A;;CCLCSWRPLO
    CRRC;;;IU)(A;;CCLCSWRPLOCRRC;;;SU)(A;;LCRP;;;AU)S:(AU;FA;CCDCLCSWRPWPDTLOCRSDRCW
    DWO;;;WD)

    C:\Windows\system32>
    • Edited by zoli485 Thursday, November 03, 2011 9:43 PM
    Thursday, November 03, 2011 9:40 PM
  • "zoli485" wrote in message news:400d7b93-79fb-4ebd-a98e-f2687a80bd57...
    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

    C:\Windows\system32>net start sppsvc
    The service is not responding to the control function.

    More help is available by typing NET HELPMSG 2186.


    C:\Windows\system32>sc qc sppsvc
    [SC] QueryServiceConfig SUCCESS

    SERVICE_NAME: sppsvc
            TYPE               : 10  WIN32_OWN_PROCESS
            START_TYPE         : 2   AUTO_START
            ERROR_CONTROL      : 1   NORMAL
            BINARY_PATH_NAME   : C:\Windows\system32\sppsvc.exe
            LOAD_ORDER_GROUP   :
            TAG                : 0
            DISPLAY_NAME       : Software Protection
            DEPENDENCIES       : RpcSs
           SERVICE_START_NAME : NT AUTHORITY\LocalService



    C:\Windows\system32>
     
     
    You need to reset the Startup type to Automatic (Delayed Start), and the Log On to Network Service (leave the Password fields blank)
     
    Then reboot and see whether the SPPSVC responds properly then
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Thursday, November 03, 2011 9:55 PM
  • when I change the LOGON type to 'Network Service' and erase the password field and hit apply, it fills the password filed up again with some text which I can't see cause it is hidden as dots. Anyhow, I set the start up type to 'Automatic' and when I try starting the service I get:

    ---------------------------
    Services
    ---------------------------
    Windows could not start the Software Protection service on Local Computer.



    Error 5: Access is denied.


    ---------------------------
    OK  
    ---------------------------


    Zoli
    Thursday, November 03, 2011 10:11 PM
  • the start type is set to Automatic(Delayed Start) I still get the same error:

    ---------------------------
    Services
    ---------------------------
    Windows could not start the Software Protection service on Local Computer.



    Error 5: Access is denied.


    ---------------------------
    OK  
    ---------------------------


    Zoli
    Thursday, November 03, 2011 10:12 PM
  • Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

    C:\Windows\system32>sc qc sppsvc
    [SC] QueryServiceConfig SUCCESS

    SERVICE_NAME: sppsvc
            TYPE               : 10  WIN32_OWN_PROCESS
            START_TYPE         : 2   AUTO_START  (DELAYED)
            ERROR_CONTROL      : 1   NORMAL
            BINARY_PATH_NAME   : C:\Windows\system32\sppsvc.exe
            LOAD_ORDER_GROUP   :
            TAG                : 0
            DISPLAY_NAME       : Software Protection
            DEPENDENCIES       : RpcSs
            SERVICE_START_NAME : NT AUTHORITY\NetworkService

    C:\Windows\system32>
    Zoli
    Thursday, November 03, 2011 10:22 PM
  • When I try to start via command prompt "The Software Protection service is starting." it waits 5seconds then I get the following!



    C:\Windows\system32>net start sppsvc
    The Software Protection service is starting.
    The Software Protection service could not be started.

    A system error has occurred.

    System error 5 has occurred.

    Access is denied.


    C:\Windows\system32>


    Zoli
    • Edited by zoli485 Thursday, November 03, 2011 10:25 PM
    Thursday, November 03, 2011 10:25 PM
  • "zoli485" wrote in message news:2551e9d4-1507-4125-94ce-95c1542be5ea...

    When I try to start via command prompt "The Software Protection service is starting." it waits 5seconds then I get the following!



    C:\Windows\system32>net start sppsvc
    The Software Protection service is starting.
    The Software Protection service could not be started.

    A system error has occurred.

    System error 5 has occurred.

    Access is denied.


    C:\Windows\system32>


    Zoli
     
     
     
    OK - I was hoping that resetting it to the correct settings (the password is refilled by blobs, even when it doesn’t exist, in case passwording is required) would correct the problem – but it hasn’t.
    System Error 5 when attempting to start the Software Protection Service tends to be the result of massive file corruption.
    The simplest solution in your case is going to be a reformat and reinstall using the manufacturer’s Recovery system – this will wipe all data and remove all post-purchase programs so back up to external media first!.
     
    An alternative would be to attempt a repair install (again, back up first) using Retail media – Recovery disks cannot be used for this purpose. You would need a Retail Win 7 Home Premium disk with SP1 integrated, or else to uninstall SP1, and use a retail disk without the integration.
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Thursday, November 03, 2011 10:54 PM
  • HECK YEAH!!! Exactly the right solution I needed.. on server 2008 R2 | no activation info with same error and windows updates not working ..when you change to Network Service and it puts in a bunch of ****** just clear them out and hit apply.. restart your services.. BAM!!

    Props to Noel

    *S*


    Tuesday, August 19, 2014 1:05 AM