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Windows 7 latest update hangs machine

    Question

  • Over night, Windows 7 downloaded and installed the latest critical patch (MS09-034), however I think somebody at MS got the patch wrong, becase instead of fixing the bug, it actually stops me from doing anything on the machine. Good job MS! How do I know it's this patch? Well I do a system restore to the point prior to this patch installed and it works. I've since turned off automatic updates, and it works, as soon as I let the machine install that patch, the same thing happens.

    After loging in, the bottom taskbar is inactive, "I just get that stupid circle that spins" and can't do anything. Although other apps that open seem to be ok. The only thing that is active on that taskbar is Google app, which lets me launch IE and I can hit the web.

    I can't even ctl+alt+del, it brings up the taskbar, but that hangs also. The only way to resolve this, is with a system restore and that seems to only last a short while, since (even though I asked not to install updates, it does).

    I'm using the latest release of Wndows 7, if I can get the dam thing to work, I could post the version number.

    Updates installed are as follows: KB973346, KB977636, KB972260, KB970855, KB970421 and the Office SP which doesn't seem to be an issue. I restarted in safe mode and remove these updates and don't seem to have the issue.
    Saturday, August 08, 2009 12:12 AM

Answers

  • There is nothing in the event log at all that relates.

    The Behaviour is strange. Why does the bottom taskbar hang as well if I try and click on the desktop. Ctrl-alt-del also doesn’t respond after it opens. Other windows that are already open operate without any issue. 

    Removing these updates resolves the issue.

     

    I hate how MS want to charge you a fee to discuss their issue with them.

    Hi

    The RC build 7100 is a pre-release beta version of Windows 7. It is freely available for those who wish to test their systems for the upcoming Windows 7 retail product. It should not be used as the only OS on your primary, production system.

    As a beta product, there is no official paid support available, but Microsoft makes these forums freely available for users to discuss, report, and help resolve issues with the current build of the beta.

    For the Windows Update issues, uninstall those updates. Set your Windows Update Preferences to notify you when updates are available, but not download or install the updates. This will allow you to see if the problematic updates are appear again.

    If they do appear again, simply right click each update and select the Hide Update option. This will effectively prevent those updates from installing or being offered again.

    The RTM build of Windows 7 is the final release. It is a retail product and is available for purchase at most online retail websites as well as at the Microsoft Store - Windows 7 It will be generally available for purchase on October 22, 2009. 

    It is also currently available to those who have a current paid Technet or MSDN Subscription for evaluation purposes.

    Hope this helps.

    Thank You for testing Windows 7

    Ronnie Vernon MVP






    Sunday, August 09, 2009 11:52 PM

All replies

  • Do share the patch KB number if you know it.
    Saturday, August 08, 2009 1:38 AM
  • KB973346
    KB972636
    KB972260
    KB970855
    KB970421

    The build is 7100

    Saturday, August 08, 2009 2:07 AM
  • KB973346
    KB972636
    KB972260
    KB970855
    KB970421

    The build is 7100

    The latest build of RTM is 7600, not 7100. You are using a RC version.
    Saturday, August 08, 2009 2:22 AM
  • MS09-034 is referenced in KB972260.
    Saturday, August 08, 2009 2:30 AM
  • What's RC version?

    Saturday, August 08, 2009 2:47 AM
  • "Release Candidate" - it's an evaluation version not for sale.
    Saturday, August 08, 2009 2:55 AM
  • What's RC version?


    The Release Candidate (RC) version of Windows 7 is phase of secondary testing after the beta to find any serious bugs and issues that can make the Operating System not work properly. The RC version of Windows 7 is Build 7100.

    I hope this helped. =)
    Evandela
    Saturday, August 08, 2009 2:55 AM
  • Still doesn't solve my problem. Is there any way of getting RTM 7600?
    Saturday, August 08, 2009 6:03 AM
  • You can buy it come October 22 unless you have a technet subscription.
    Saturday, August 08, 2009 6:05 AM
  • Hi, everyone: All the above mentioned updates were pre-RTM, all of them installed fine on my machine and don't give problems on RC. I can't see why you all are discussing a difference between RC and RTM, as if that would be the OP's problem. - @kram, don't you have messages in the Event logs that could be helpful?
    Mobile AMD64 3000+, VIA Apollo K8T800 chipset, 1 G RAM, ATIRadeonMobility 9700, 20x DVDRW, C:XPSP3 (55G),D:WIN7 (25G),F:DATA (250G)
    Saturday, August 08, 2009 9:00 AM
  • There is nothing in the event log at all that relates.

    The Behaviour is strange. Why does the bottom taskbar hang as well if I try and click on the desktop. Ctrl-alt-del also doesn’t respond after it opens. Other windows that are already open operate without any issue. 

    Removing these updates resolves the issue.

     

    I hate how MS want to charge you a fee to discuss their issue with them.

    Saturday, August 08, 2009 1:43 PM
  • You can remove KB970421 without problems, that's only a test update and may be responsible for the issue. I don't know what KB970855 is, I don't have that. The others are security updates for IE8 and Killbits, and a compatibility view update for IE8. I wouldn't remove these three (KB973346, KB972636, KB972260), and I don't think they are the cause of your problem.
    Mobile AMD64 3000+, VIA Apollo K8T800 chipset, 1 G RAM, ATIRadeonMobility 9700, 20x DVDRW, C:XPSP3 (55G),D:WIN7 (25G),F:DATA (250G)
    Saturday, August 08, 2009 4:06 PM
  • KB972260 is a security update for IE8.  I think there is some kind of a problem with it.

    On my Server 2003 R2 machine, Windows Update keeps wanting to install it, even though the Windows Update history shows it successfully installed (twice).

    Since it is already installed, I have hidden it to prevent these annoying messages.

    On the other hand, I do not have this problem on my other machines (Windows 7, Vista, Server 2008, and Server 2008 R2).
    • Edited by Brian Borg Sunday, August 09, 2009 8:58 PM
    Sunday, August 09, 2009 8:43 PM
  • This update KB972260 is installed on my machine has had no adverse affect. 
    Sunday, August 09, 2009 8:53 PM
  • There is nothing in the event log at all that relates.

    The Behaviour is strange. Why does the bottom taskbar hang as well if I try and click on the desktop. Ctrl-alt-del also doesn’t respond after it opens. Other windows that are already open operate without any issue. 

    Removing these updates resolves the issue.

     

    I hate how MS want to charge you a fee to discuss their issue with them.

    Hi

    The RC build 7100 is a pre-release beta version of Windows 7. It is freely available for those who wish to test their systems for the upcoming Windows 7 retail product. It should not be used as the only OS on your primary, production system.

    As a beta product, there is no official paid support available, but Microsoft makes these forums freely available for users to discuss, report, and help resolve issues with the current build of the beta.

    For the Windows Update issues, uninstall those updates. Set your Windows Update Preferences to notify you when updates are available, but not download or install the updates. This will allow you to see if the problematic updates are appear again.

    If they do appear again, simply right click each update and select the Hide Update option. This will effectively prevent those updates from installing or being offered again.

    The RTM build of Windows 7 is the final release. It is a retail product and is available for purchase at most online retail websites as well as at the Microsoft Store - Windows 7 It will be generally available for purchase on October 22, 2009. 

    It is also currently available to those who have a current paid Technet or MSDN Subscription for evaluation purposes.

    Hope this helps.

    Thank You for testing Windows 7

    Ronnie Vernon MVP






    Sunday, August 09, 2009 11:52 PM
  • There is a issue i came across when i did a download of the latest fix, where it was installing some security patches and IE8 patches. All was going well until the install bar which show how much has been installed stop. it doesn't say how much has down loaded, but as an estimate it would be around the 90%. May that something that MS should look at in future. Any way i tried to close down window 7 and it came up with the message install update. Since it was late i left it finish its install. The following morning when i came down stair i found it still installing. I shut it down and re-booted and found the same piece of of update was shown ready to downlaod.

    Is this a dodgy update that MS needs to have a lot at?

    OS: Window 7 7100.

    PS before anyone asks if this is been used as my main system the answer is yes, because it best to give MS 7 a thougher testing.
    Monday, August 10, 2009 1:25 PM
  • MG Bob, was it the KB972260 update that it wanted to re-install?
    Monday, August 10, 2009 8:49 PM
  • Not sure... will have to check. All i know is that it stated security fixes and updates to IE8, when it tried to install it got to around 90% and then stopped and was like that for a good hour. My wifi was still connect to the internet and i was able to view the internet without any problems.

    when i tried to shut down it stated that it need to install an update an would close down, when it had finished it updates. I left all night and it was still the same the following morning.
    Tuesday, August 11, 2009 7:38 AM
  • Mr Seven

    Your last 2 posts were deleted for violating the posted  Community Code of Conduct and Terms Of Use for these forums.

    While we do encourage feedback, positive or negative, we do not tolerate posts that abuse other members or tolerate feedback that may be considered libelous or defamatory.

    If you continue this behavior, you risk having your account banned from all Microsoft online forums.

    Regards,


    Ronnie Vernon MVP
    Forum Moderator
    Tuesday, August 11, 2009 1:56 PM
  • This is the cumulative udate for internet explorer and was provided for IE6, IE7 and presently for IE8. It was provided for the standalone version of IE8 for vista. Why the remote code execution issue this update addreses is not patched with this later build of internet explorer 8 released after the standalone and it's co-update makes me curious. Certainly it may have bean a security threat to IE6 but an odd tradition it is to provide the same animal the same time after windows is installed on XP, vista and now of course windows 7.
    Aside from all of this rambling of mine a way to test if your updates are functioning is to remove one of them (of course by all means not a critical one) and see if windows updates promptly offers you a brand spankin' new one shortly thereafter.


    Tuesday, August 11, 2009 2:38 PM
  • Mr. Seven,

    Your comments earlier in this thread were inappropriate, baseless, abusive, unprofessional, and potentially libelous. Ronnie appropriately deleted your post, but understand that you will be banned from participating in any Microsoft forum upon the next infraction. Please know that this is not because you are unhappy about an issue or feature, or that you voice a negative opinion, but instead this is because of the conduct in your rant and a gross violation the posted code of conduct. We want to hear your thoughts and issues and you certainly have contributed to this forum in an effective manner in the past.

    Thank you for adhering to these policies from this point forward.

    Sincerely,

    -Tony Mann
    Windows Client IT Pro Audience Manager for Web Forums, Windows Client Forum Owner
    Tuesday, August 11, 2009 10:19 PM
  • I'm using the latest build, 7600. and since 2 nights ago i'm experiencing the exact same problem. it's like the Aero fails somehow for no apparent reason (no not responding message, no error message, just the circling busy indicator) and for an unknown amount of time, until it goes back to normal after a while. why?! CTRL+ALT+Delete works, but task manager itself is not responding, so there is no way to see what process is not responding.
    Saturday, August 22, 2009 4:29 PM
  • I am having similar issues. EVERYTHING hangs "not responding" since the latest Windows 7 update.  I can't get anything to work.  Eveything was working fine before the update.  It installed as I turned it off on Monday night and then Tues, NOTHING works properly.  I don't have a restore point on this computer as it is new to me.  Help.  Is there a way to UNINSTALL the latest update?
    Saturday, December 25, 2010 8:44 PM
  • I am having similar issues. EVERYTHING hangs "not responding" since the latest Windows 7 update.  I can't get anything to work.  Eveything was working fine before the update.  It installed as I turned it off on Monday night and then Tues, NOTHING works properly.  I don't have a restore point on this computer as it is new to me.  Help.  Is there a way to UNINSTALL the latest update?
    Saturday, December 25, 2010 8:44 PM