none
Windows 8.1 Some tiles won't start

    Question

  • Hello

    In Windows 8.1 Enterprise some metro-apps open: Mail, Agenda, Skydrive, Dropbox
    And some won't: Video, Music, Skype. The pictogram becomes fullscreen and dissapears directly.

    The antivirus I use is the standard Windows Defender and no other.
    I deleted and re-installed 8.1 Enterprise.
    The problem is with a Microsoft account and with a local account.
    The fix-it for apps "appsdiagnostic.diagcab" also didn't work.
    Windows and all apps are up-to-date.

    Any more ideas?

    Thanks!

    Kind Regards

    Peter van Hees

    Monday, February 17, 2014 10:34 AM

Answers

  • Hi Peter,

    Is this a physical computer? Have you updated all the drivers for your specific hardware? Please also check the Device Manager to see if there are any items with yellow warning icons.

    Next, please check the Event Viewer to see if there are specific error messages that will help us identify this issue. Right click on the start button to bring up the administrative menu and choose ‘Event Viewer’ from the list.


    There is a thread here where one user resolved this issue by disabling all startup items, and found that the apps worked, so he slowly started enabling other start up items until he found the one that caused his apps to not work.

    Hope this helps,

    David

    Windows Outreach Team – IT Pro
    The Springboard Series on TechNet

    Thursday, February 27, 2014 3:43 PM
    Moderator
  • Hello

    I found the answer :)

    Not only re-install but also format!

    Now it works.

    Thanks for al the responses. They were all possible good answers!

    • Marked as answer by Peter.vanhees Friday, March 07, 2014 5:45 PM
    Friday, March 07, 2014 5:45 PM

All replies

  • Hi,

    Did you make any changes on the computer before the issue happen?

    First, please check UAC setting to see if it was disable.

    I suggest you use Dism command to repair your system to test it.

    1.Open an elevated command prompt: press Win+X, then click Command Prompt(Admin),and press Enter.

    2.At the command prompt, type the following command, and then press ENTER:

    Dism /Online /Cleanup-Image /RestoreHealth

    If it doesn't work, please create a new account to check the result.

    Regards,


    Kelvin hsu
    TechNet Community Support

    Tuesday, February 18, 2014 9:05 AM
    Moderator
  • Hi

    After a full re-install I didn't make any changes. The first thing I tried was downloading and trying those apps ;)

    The Cleanup-image was completed succesfully.

    But the tiles still don't work. Even after a restart and even with 1 local and 1 other microsoftaccount.

    Regards

    Peter

    Thursday, February 20, 2014 4:04 PM
  • Hi Peter,

    Is this a physical computer? Have you updated all the drivers for your specific hardware? Please also check the Device Manager to see if there are any items with yellow warning icons.

    Next, please check the Event Viewer to see if there are specific error messages that will help us identify this issue. Right click on the start button to bring up the administrative menu and choose ‘Event Viewer’ from the list.


    There is a thread here where one user resolved this issue by disabling all startup items, and found that the apps worked, so he slowly started enabling other start up items until he found the one that caused his apps to not work.

    Hope this helps,

    David

    Windows Outreach Team – IT Pro
    The Springboard Series on TechNet

    Thursday, February 27, 2014 3:43 PM
    Moderator
  • Hello

    I found the answer :)

    Not only re-install but also format!

    Now it works.

    Thanks for al the responses. They were all possible good answers!

    • Marked as answer by Peter.vanhees Friday, March 07, 2014 5:45 PM
    Friday, March 07, 2014 5:45 PM