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No sound, red x on volume icon, driver problem?

    General discussion

  • Hey all,

    I'm running Windows Vista 32-bit on an hp Pavillion a6110n and recently my computer has completely lost sound and any help would be greatly appreciated in finding a solution.

    So I'll start from the beginning in case it helps. I got some new sick speakers the other day so I played them and they worked fine. Next day, they're not working. So I do a lot of toying with the sound and playback devices options (Later I found out that the problem with the speakers was just a power problem and had nothing to do with the computer or them malfunctioning). In the process of "fixing" the speakers however, I have destroyed the sound in my computer!

    I messed with the playback devices options, configuration, but the actual sound only cut after I installed a new driver I found online in another attempt to fix my perfectly fine speakers....

    So after I logged on with the driver I had installed, I found a red circle with an X on the volume icon in the tray, when I scroll over the icon it says

    Volume: 0
    Speakers
    High Definition Audio Device

    and when I go to the volume mixer to ensure it is not a simple mute problem it says No Audio Device is Installed even though I have my new speakers installed.

    The other sites I've read about the same problem suggest that I right click on the volume icon, click on playback devices, select my speakers and click Set Default. However when I attempt this in the playback devices menu the Set Default button is grayed out!

    In another attempt to solve the problem, I installed several different drivers onto my computer, none of which restored my sound.

    I'm pretty handy with computers , and every problem I've had before this one I was able to solve on my own. I would not be wasting your time with this message if I hadn't tried everything I could think of.

    System Restore also doesn't work, my computer wasn't making automatic restore points...

    Once again any help with this problem would be greatly appreciated and if you need any more details about anything just ask me. I'm eager to get my sound back and see these speakers at work again. Thanks in advance!



    Thursday, April 02, 2009 2:42 AM

All replies

  • Oh and here are some steps I took to solve the problem, with a dxdiag included if it helps:

    First I went to the Device Manager, and under Sound,..etc I right clicked to uninstall High Definition Audio Device and then I went under System Devices and right clicked to uninstall High Definition Audio Controller. Reboot.

    Then I attempted to install the Realtek Audio Driver on the Hp made in the Summer of 2007, the most recent original driver they had for 32-bit on this page

    http://h10025.www1.hp.com/ewfrf/wc/s...roduct=3436818

    My plan was to install the update on the top afterwards however when I downloaded the Hp audio driver and ran it I was rewarded with an error message that closed the installation. After 3 more tries with no luck, I decided to go to the Realtek site and download their own driver.

    I chose the Vista driver 32/64 bit driver only executable file on this page http://www.realtek.com.tw/downloads/...&GetDown=false

    This time the installation went without a hitch, but after the reboot, I logged on to find the problem wasn't fixed.

    I went on dxdiag and diagnosed at that point. If it means anything btw, when I started up Dxdiag and it automatically started gathering the data, it gave me a message saying

    Error: Problem getting extra sound info.

    I pressed OK, got the diagnostic, and here are the sound parts.

    DxDiag Notes
    ------------
    Display Tab 1: No problems found.
    Sound Tab 1: No problems found.
    Sound Tab 2: No problems found.
    Sound Tab 3: No problems found.
    Input Tab: No problems found.

    -------------
    Sound Devices
    -------------
    Description: Speakers (2- Realtek High Definition Audio)
    Default Sound Playback: Yes
    Default Voice Playback: No
    Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0888&SUBSYS_103C2A58&REV_1001
    Manufacturer ID:
    Product ID:
    Type: WDM
    Driver Name: RTKVHDA.sys
    Driver Version: 6.00.0001.5817 (English)
    Driver Attributes: Final Retail
    WHQL Logo'd: n/a
    Date and Size: 3/24/2009 19:33:28, 2346016 bytes
    Other Files:
    Driver Provider: Realtek Semiconductor Corp.
    HW Accel Level: Basic
    Cap Flags: 0x0
    Min/Max Sample Rate: 0, 0
    Static/Strm HW Mix Bufs: 0, 0
    Static/Strm HW 3D Bufs: 0, 0
    HW Memory: 0
    Voice Management: No
    EAX(tm) 2.0 Listen/Src: No, No
    I3DL2(tm) Listen/Src: No, No
    Sensaura(tm) ZoomFX(tm): No

    Description: Realtek HDMI Output (2- Realtek High Definition Audio)
    Default Sound Playback: No
    Default Voice Playback: No
    Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0888&SUBSYS_103C2A58&REV_1001
    Manufacturer ID:
    Product ID:
    Type: WDM
    Driver Name: RTKVHDA.sys
    Driver Version: 6.00.0001.5817 (English)
    Driver Attributes: Final Retail
    WHQL Logo'd: n/a
    Date and Size: 3/24/2009 19:33:28, 2346016 bytes
    Other Files:
    Driver Provider: Realtek Semiconductor Corp.
    HW Accel Level: Basic
    Cap Flags: 0x0
    Min/Max Sample Rate: 0, 0
    Static/Strm HW Mix Bufs: 0, 0
    Static/Strm HW 3D Bufs: 0, 0
    HW Memory: 0
    Voice Management: No
    EAX(tm) 2.0 Listen/Src: No, No
    I3DL2(tm) Listen/Src: No, No
    Sensaura(tm) ZoomFX(tm): No

    Description: Realtek Digital Output (2- Realtek High Definition Audio)
    Default Sound Playback: No
    Default Voice Playback: No
    Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0888&SUBSYS_103C2A58&REV_1001
    Manufacturer ID:
    Product ID:
    Type: WDM
    Driver Name: RTKVHDA.sys
    Driver Version: 6.00.0001.5817 (English)
    Driver Attributes: Final Retail
    WHQL Logo'd: n/a
    Date and Size: 3/24/2009 19:33:28, 2346016 bytes
    Other Files:
    Driver Provider: Realtek Semiconductor Corp.
    HW Accel Level: Basic
    Cap Flags: 0x0
    Min/Max Sample Rate: 0, 0
    Static/Strm HW Mix Bufs: 0, 0
    Static/Strm HW 3D Bufs: 0, 0
    HW Memory: 0
    Voice Management: No
    EAX(tm) 2.0 Listen/Src: No, No
    I3DL2(tm) Listen/Src: No, No
    Sensaura(tm) ZoomFX(tm): No

    Hopefully you guys can make some sense out of this info because I sure can't lol.
    Thursday, April 02, 2009 2:47 AM
  • Hello? I know its a discouraging wall of text up above but I'd really appreciate any help getting my sound back!
    Friday, April 03, 2009 3:44 AM
  • Hi,

     

    Thank you for your post.

     

    This should be a hardware related issue. Let’s try the following to narrow down the issue:

     

    1.    Please completely remove the drivers for the Audio Device in Device Manager and “Control Panel – Programs and Features”.

     

    2.    Reboot the computer.

     

    3.    Please check if the device will be installed automatically after the computer starts. If not, please go to Device Manager and then navigate to the Audio Device, right click on it and choose “Update Driver software”

     

    4.    If the issue persists, please try to manually install the device driver which comes with the computer to see if it works. (You can also go to the computer’s manufacture site to check if there is a new version of driver. If you cannot find it, please give me the detail information of the device or the computer, such as brand, model, ect., I will help you search for the proper driver.)

     

    Since this issue is related to the hardware, it is recommended that you contact the computer’s manufacture for technical support:

     

    HP

    Realtek

     

    Note: Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

     

    Hope the issue can be resolved soon. Thanks.

     


    Nicholas Li - MSFT
    Friday, April 03, 2009 8:52 AM
  • I followed the steps you gave and my computer did automatically reinstall the device after I uninstalled it but the issue wasnt solved.

    Then I looked for drivers compatible with my computer that should be old enough to work but I only came up with the ones I linked above and I still get the same problem with installation using the Hp one and the Realtek one doesn't fix the problem.

    I tried calling Hp technical support but after 1 hour of talking to a robot and 2 hours of being on hold I hung up, terrible service.

    If there's anything you can do that would help with my comp info that would be great, and I appreciate the time you're putting in to help me with my problem.

    My comp model is an Hp Pavillion a6110n

    Thank You
    Saturday, April 04, 2009 2:44 AM
  •  

    Hi,

     

    Thank you for posting.

     

    Firstly, please check if the audio device is normal (without exclamation) in Device Manager.

     

    At this time, please try the following:

     

    1.    Check the Windows Audio service

     

    1)    Click Start, type services.msc in the Search Bar and press ENTER.

    2)    Navigate to Windows Audio service.

    3)    If it is stopped, please start it; if it is started, please stop and restart it. Then, check if it works.

     

    2.    Remove and reinstall the audio device driver in “Safe Mode with networking”.

     

    1)    Please boot the system to Safe Mode and remove the driver.

    2)    Reboot the system to Safe Mode again and install the audio device driver you have.

    3)    Reboot the system to Normal Mode and check the results.

     

    This is the audio driver which I get from HP site with the model of the computer:

     

    Realtek High Definition Audio Driver Update  (sp37324.exe)

    ftp://ftp.hp.com/pub/softlib/software9/COL22124/pv-58189-1/sp37324.exe

    Please Note: Since the website is not hosted by Microsoft, the link may change without notice. Microsoft does not guarantee the accuracy of this information.

     

     

    Hope this helps. Thanks.


    Nicholas Li - MSFT
    Tuesday, April 07, 2009 7:03 AM
  • I have the exact same issue but with a different os and mfg.

    I have gateway gt5628 far from stock. The on board sound started doing this a week ago out of no where. I updated the pc today using windows update and now the sound blaster is doing the same thing. I removed the drivers using the device manager and from programs and features. Any ideas?

    Windows vista ultimate x64
    gateway gt5628 onboard sound
    creative sound blaster live 5.1
    • Edited by popnfrresh Friday, November 06, 2009 3:03 AM specs
    Friday, November 06, 2009 3:01 AM
  • Hello Aoreif,

                  Well, I am not entirely sure whats going on here. However,  I do believe that your audio service is not functioning properly. If you start the Task Manager (control + shift + escape), click on the Services Tab then click on Services (you will need Administrative privileges). After that, arrange the list in alphabetical order by clicking on Name. Next scroll down until you find Windows Audio and Windows Audio Endpoint Builder. FIRST double click on Windows Audio, then click on the start button. After that were it says Startup Type, chose Automatic. Do the same with Windows Audio Endpoint Builder.

     

    Hope this helps!

    The Unofficial

    Tuesday, May 31, 2011 5:40 PM