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BSOD issue

Answers

  • Let me recommend you some general troubleshooting:
    1) Run Windows memory diagnostic
    2) Update video drivers
    3) Run patches
    4) Empty cache folders
    C:\Users\Public\Games\World of Warcraft\Data\Cache\
    C:\Users\Public\Games\World of Warcraft\Cache\

    If nothing helps, contact WOW developers.



    • Edited by MStoppl Friday, February 10, 2012 9:59 AM
    • Marked as answer by Miya YaoModerator Tuesday, February 21, 2012 5:06 AM
    Friday, February 10, 2012 9:59 AM

All replies

  • Let me recommend you some general troubleshooting:
    1) Run Windows memory diagnostic
    2) Update video drivers
    3) Run patches
    4) Empty cache folders
    C:\Users\Public\Games\World of Warcraft\Data\Cache\
    C:\Users\Public\Games\World of Warcraft\Cache\

    If nothing helps, contact WOW developers.



    • Edited by MStoppl Friday, February 10, 2012 9:59 AM
    • Marked as answer by Miya YaoModerator Tuesday, February 21, 2012 5:06 AM
    Friday, February 10, 2012 9:59 AM
  • Based on the error, you also want to verify that you have the latest updates to DirectX applied. The crash blames WoW and a DirectX dll,

    0:000> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Exception Analysis                                   *
    *                                                                             *
    *******************************************************************************
    
    *** WARNING: Unable to verify timestamp for Wow.exe
    *** ERROR: Module load completed but symbols could not be loaded for Wow.exe
    Unable to load image C:\Windows\System32\wininet.dll, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for wininet.dll
    *** WARNING: Unable to verify timestamp for igdumdx32.dll
    *** ERROR: Module load completed but symbols could not be loaded for igdumdx32.dll
    Unable to load image C:\Users\Victor\Desktop\wow2\Battle.net.dll, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for Battle.net.dll
    *** ERROR: Module load completed but symbols could not be loaded for Battle.net.dll
    *** WARNING: Unable to verify timestamp for msvcr80.dll
    GetPageUrlData failed, server returned HTTP status 404
    URL requested: http://watson.microsoft.com/StageOne/Wow_exe/4_3_2_15211/4f164445/igdumd32_dll/8_15_10_1883/4a969f6f/c0000005/0001c691.htm?Retriage=1
    
    FAULTING_IP: 
    igdumd32+1c691
    0621c691 c0897c240c85d2  ror     byte ptr [ecx-7AF3DB84h],0D2h
    
    EXCEPTION_RECORD:  ffffffff -- (.exr 0xffffffffffffffff)
    ExceptionAddress: 0621c691 (igdumd32+0x0001c691)
       ExceptionCode: c0000005 (Access violation)
      ExceptionFlags: 00000000
    NumberParameters: 2
       Parameter[0]: 00000001
       Parameter[1]: ac18c8e4
    Attempt to write to address ac18c8e4
    
    DEFAULT_BUCKET_ID:  INVALID_POINTER_WRITE
    
    PROCESS_NAME:  Wow.exe
    
    ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
    
    EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
    
    EXCEPTION_PARAMETER1:  00000001
    
    EXCEPTION_PARAMETER2:  ac18c8e4
    
    WRITE_ADDRESS:  ac18c8e4 
    
    FOLLOWUP_IP: 
    igdumd32+1c691
    0621c691 c0897c240c85d2  ror     byte ptr [ecx-7AF3DB84h],0D2h
    
    MOD_LIST: <ANALYSIS/>
    
    FAULTING_THREAD:  00001068
    
    PRIMARY_PROBLEM_CLASS:  INVALID_POINTER_WRITE
    
    BUGCHECK_STR:  APPLICATION_FAULT_INVALID_POINTER_WRITE
    
    IP_ON_STACK: 
    +1c691
    0030f45c 0000            add     byte ptr [eax],al
    
    FRAME_ONE_INVALID: 1
    
    LAST_CONTROL_TRANSFER:  from 0030f45c to 0621c691
    
    STACK_TEXT:  
    WARNING: Stack unwind information not available. Following frames may be wrong.
    0030f40c 0030f45c 00000000 00000000 0621d9f7 igdumd32+0x1c691
    00000000 00000000 00000000 00000000 00000000 0x30f45c
    
    
    STACK_COMMAND:  ~0s; .ecxr ; kb
    
    SYMBOL_STACK_INDEX:  0
    
    SYMBOL_NAME:  igdumd32+1c691
    
    FOLLOWUP_NAME:  MachineOwner
    
    MODULE_NAME: igdumd32
    
    IMAGE_NAME:  igdumd32.dll
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  4a969f6f
    
    FAILURE_BUCKET_ID:  INVALID_POINTER_WRITE_c0000005_igdumd32.dll!Unknown
    
    BUCKET_ID:  APPLICATION_FAULT_INVALID_POINTER_WRITE_igdumd32+1c691
    
    WATSON_STAGEONE_URL:  http://watson.microsoft.com/StageOne/Wow_exe/4_3_2_15211/4f164445/igdumd32_dll/8_15_10_1883/4a969f6f/c0000005/0001c691.htm?Retriage=1
    
    Followup: MachineOwner
    ---------
    
    0:000> lmvm igdumd32
    start    end        module name
    06200000 06622000   igdumd32 T (no symbols)           
        Loaded symbol image file: igdumd32.dll
        Image path: C:\Windows\System32\igdumd32.dll
        Image name: igdumd32.dll
        Timestamp:        Thu Aug 27 08:59:59 2009 (4A969F6F)
        CheckSum:         00000000
        ImageSize:        00422000
        File version:     8.15.10.1883
        Product version:  8.15.10.1883
        File flags:       0 (Mask 3F)
        File OS:          40004 NT Win32
        File type:        2.8 Dll
        File date:        00000000.00000000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    
    Monday, February 27, 2012 7:06 PM