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Security Update KB2686509 not installing on Windows XP

    Question

  • Before anyone provides links to solutions that involve checking for "FaultyKeyboard.log" or remapped keys located in the registry keys "Keyboard Layout/Keyboard Layouts", I've already tried those and they don't work because I don't have any of those.  With that said, here is my situation:

    - No "FaultyKeyboard.log" file in C:\Windows
    - No remapped keys (checked both Keyboard Layout and Keyboard Layouts)
    - Windows XP Professional x86 (no upgrade from ME/98)
    - Tried Microsoft's Fix Its, no luck
    - Tried Christian's batch file, no luck
    - Tried exporting the keys (Keyboard Layout/Keyboard Layouts), Deleting, Creating blank keys, and reinstall KB2686509, but no luck
    - Running as VM (on ESX) in offline environment to test HotFixes before deployment to our systems
    - Interestingly enough, the patch originally worked when I installed it back in May on top of existing patches that were cumulative through April 2012.  However, from a clean OS build (same VM snapshot that the April 2012 patches were installed on), cumulative patches starting in June 2012 fails to install KB2686509.  Weird, eh?
    - I've checked that all other patches per some other comments from other forums have been installed.
    - No repair installs or clean installs. The VM has 1 base OS snapshot and multiple snapshots for the past several months of HotFixes.
    - Even though this is a VM, there's nothing unique or strange about the VM configuration to affect the OS.
    - Checked every forums possible it seems.  I've seen several others with the same issue I have, but there is no solution posted yet.

    Here is the KB2686509.log file (not much benefit for debugging):
    [KB2686509.log]
    0.453: ================================================================================
    0.453: 2012/07/13 13:21:51.548 (local)
    0.453: c:\87ca20acffb2c6f07016efaff733d3b9\update\update.exe (version 6.3.13.0)
    0.453: DoInstallation: GetProcAddress(InitializeCustomizationDLL) Returned: 0x7f
    0.453: Hotfix started with following command line: /q /z /n
    0.500: In Function GetReleaseSet, line 1240, RegQueryValueEx failed with error 0x2
    0.500: ProductSuite is Present
    0.500: SYSTEM\CurrentControlSet\Control\ProductOptions\ProductSuite is Not Equal To Specified Value
    0.500: Second Condition in EmbNTPrereq.Section Failed
    0.500: Condition Check for Line 1 of PreRequisite returned FALSE
    0.515: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102
    0.515: KB2686509 Setup encountered an error:  Setup cannot continue because one or more prerequisites required to install KB2686509 failed. For More details check the Log File c:\windows\KB2686509.log
    0.515: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102
    0.515: Setup cannot continue because one or more prerequisites required to install KB2686509 failed. For More details check the Log File c:\windows\KB2686509.log
    0.515: Update.exe extended error code = 0xf0f4
    0.515: Update.exe return code was masked to 0x643 for MSI custom action compliance.
    4.860: ================================================================================

    I am an experienced Windows admin, but this has stumped me and my co-workers.  Any help on this is greatly appreciated.  Thanks!

    Ryan

    Tuesday, July 17, 2012 5:22 PM

Answers

  • Solved the issue.  For whatever reason, the file for KB2686509 got corrupted between our May and June Patch sets...strange. Oh well. Issue solved.
    • Marked as answer by cseman Friday, July 20, 2012 1:14 AM
    Friday, July 20, 2012 1:14 AM

All replies

  • Solved the issue.  For whatever reason, the file for KB2686509 got corrupted between our May and June Patch sets...strange. Oh well. Issue solved.
    • Marked as answer by cseman Friday, July 20, 2012 1:14 AM
    Friday, July 20, 2012 1:14 AM
  • KB2686509 Reads 0KB, yet, MSE scan reads theres 15 items there. Is KB2686509 empty? Reason I ask is I'm having the same problem.


    tony browning

    Sunday, December 09, 2012 5:41 AM
  • KB2686509 Reads 0KB, yet, MSE scan reads theres 15 items there. Is KB2686509 empty? Reason I ask is I'm having the same problem.


    tony browning


    Tuesday, July 23, 2013 3:14 AM