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Bitlocker on Windows 7

    Question

  • I came back from France with an External hard drive (seagate).

    In France I used Bitlocker with a code to open the drive. Also I didn't save the recovery key in another flash or USB key.

    Now I'm trying to open the drive but it won't let me enter the code at all- but goes directly to the screen wich tells me that if I forgot my password I should use my recovery key which is inside the drive.

    I know my password and it's very simple, but there is no option to enter it. I tried to open it in several computers in my company, always the same problem. All the coputers are with windows 7 with useable Bitlocker.

    How can I get to the screen which asks me for the password?

     my windows: win 7 Uitimate

    Thank you in advance..

    Wednesday, April 06, 2011 7:40 PM

Answers

  • Hi,

     

    Based on the current situation, please try the following workaround.

     

    1. Restart the computer without the external hard drive plugged.

    2. After booting, plug your removal drive.

    3. Click Start -> typr cmd in the search box -> Right click cmd and choose Run as administrator.

    4. In the elevated command windows, type the following command.

     

    manage-bde F: -status and look under "Key Protectors" to ensure that "Password" appears.

     

    manage-bde F: -unlock –pw and type your password to unlock the drive.

     

    For more information, you can refer to:

    http://technet.microsoft.com/en-us/library/dd875513(WS.10).aspx

     

    If this fails, I suggest trying to unlock the drive on another machine in case the hardware problem is on your first computer. The computer will need to have Win7 installed. Alternatively, you can try this tool or create a bootable WinRE (not WinPE) DVD, which will also allow you to manage BitLocker and attempt to unlock the drive.

     

    You can refer to:

    http://technet.microsoft.com/en-us/library/dd744525(WS.10).aspx

     

    Best Regards,

    Niki


    Please remember to click "Mark as Answer" on the post that helps you, and to click "Unmark as Answer" if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
    • Marked as answer by Vivian Xing Friday, April 22, 2011 8:44 AM
    Wednesday, April 13, 2011 9:13 AM
    Moderator

All replies

  • Hi,

     

    When you encrypted the external hard drive, did it ask you to save your recovery key or files? Was any change made before this issue occurring?

     

    Please perform a System Restore to check if the issue can be resolved. If not, make sure you login with the administrator on Windows 7. You can enable built-in administrator account and login with it. Open an elevated CMD windows and type the following command.

     

    net user administrator /active:yes

     

    To disable built-in Administrator account:

     

    net user administrator /active:no

     

    Best Regards,

    Niki


    Please remember to click "Mark as Answer" on the post that helps you, and to click "Unmark as Answer" if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
    Friday, April 08, 2011 9:57 AM
    Moderator
  • Hi.

    I test this way .but its not worked. when i right click in my HDD  for unlock drive, show me This massage:

    Unlock this using your recovery kay

    if you don't remember your password or you don't have your smart card.you can use your recovery key to unlock the drive.

    your recovery kay was created when Bitlocker was first up.the recovery key might have been saved or printed.or you might need to get it from your system administretor (depending on your company's security policy).

    But i know my password and I remember.

    and how can i contact  company's security policy ?

    Thanks 

    Friday, April 08, 2011 1:17 PM
  • Hi,

     

    Based on the current situation, please try the following workaround.

     

    1. Restart the computer without the external hard drive plugged.

    2. After booting, plug your removal drive.

    3. Click Start -> typr cmd in the search box -> Right click cmd and choose Run as administrator.

    4. In the elevated command windows, type the following command.

     

    manage-bde F: -status and look under "Key Protectors" to ensure that "Password" appears.

     

    manage-bde F: -unlock –pw and type your password to unlock the drive.

     

    For more information, you can refer to:

    http://technet.microsoft.com/en-us/library/dd875513(WS.10).aspx

     

    If this fails, I suggest trying to unlock the drive on another machine in case the hardware problem is on your first computer. The computer will need to have Win7 installed. Alternatively, you can try this tool or create a bootable WinRE (not WinPE) DVD, which will also allow you to manage BitLocker and attempt to unlock the drive.

     

    You can refer to:

    http://technet.microsoft.com/en-us/library/dd744525(WS.10).aspx

     

    Best Regards,

    Niki


    Please remember to click "Mark as Answer" on the post that helps you, and to click "Unmark as Answer" if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
    • Marked as answer by Vivian Xing Friday, April 22, 2011 8:44 AM
    Wednesday, April 13, 2011 9:13 AM
    Moderator