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APPCRASH

    Question

  • Why does I receive this kind of error every time I open my applications like Internet Explorer, Paint, Snipping tool etc. An error will show up saying "Application Name" has stopped working and I can't open it.

    IE 

    Problem signature:
      Problem Event Name: APPCRASH
      Application Name: iexplore.exe
      Application Version: 10.0.9200.16384
      Application Timestamp: 50107ebe
      Fault Module Name: StackHash_9565
      Fault Module Version: 0.0.0.0
      Fault Module Timestamp: 00000000
      Exception Code: c0000005
      Exception Offset: PCH_19_FROM_ntdll+0x000000000000315B
      OS Version: 6.2.9200.2.0.0.256.48
      Locale ID: 1033
      Additional Information 1: 9565
      Additional Information 2: 9565dda3a32e52f93344711653447967
      Additional Information 3: 5c77
      Additional Information 4: 5c7787933056bc16da83e0baf3f40662

    Paint

    Problem signature:
      Problem Event Name: APPCRASH
      Application Name: ThumbnailExtractionHost.exe
      Application Version: 6.2.9200.16384
      Application Timestamp: 50109bfa
      Fault Module Name: StackHash_200d
      Fault Module Version: 0.0.0.0
      Fault Module Timestamp: 00000000
      Exception Code: c0000005
      Exception Offset: PCH_19_FROM_ntdll+0x000000000000315B
      OS Version: 6.2.9200.2.0.0.256.48
      Locale ID: 1033
      Additional Information 1: 200d
      Additional Information 2: 200d1cd261baaa28a8422082ef598610
      Additional Information 3: f559
      Additional Information 4: f559cf9463deae0d4b7cd863e3a05d86

    Monday, September 10, 2012 11:46 AM

Answers

  • It may be useful to try to capture a user-mode dump of one of the applications to get more information on the crash.

    Could try Internet Explorer. 

    You can configure Windows to create user-mode dumps. Create a System Restore Point first.

    If you copy and paste the following in Notepad and save as a .reg file, then right-click the .reg file and select "Merge" to add to the registry, a .dmp file at the time iexplore.exe crashes should be created in the C:\CrashDumps folder:

    Windows Registry Editor Version 5.00

    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows Error Reporting\LocalDumps\iexplore.exe]
    "DumpFolder"=hex(2):43,00,3a,00,5c,00,43,00,72,00,61,00,73,00,68,00,44,00,75,\
    00,6d,00,70,00,73,00,00,00


    After Internet Explorer (iexplore.exe) crashes, can you then make the .dmp file available (provide link) via Windows Live SkyDrive or similar site?

    The following link has information on using Windows Live SkyDrive:

    http://social.technet.microsoft.com/Forums/en-US/w7itproui/thread/4fc10639-02db-4665-993a-08d865088d65


    More info on collecting user-mode dumps:

    »msdn.microsoft.com/en-us/library···85).aspx

    Monday, September 10, 2012 3:03 PM