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Windows 7 Home Premium - services keep stopping and re-starting - eventually lose all network connectivity and access to most system services

    Question

  • I am running Win7 Home Premium (clean install, fully updated) on a new Gigabyte GA-EP45-UD3P (rev. 1.6), Intel(R) Core(TM)2 Duo CPU E8500 @ 3.16GHz, and 4 GB G.Skill Ram at DDR2 800Mhz.


    Recently, I have had an issue where network connectivity is gone, and I lose access to most services (i.e., they are still running, but I can't ping them or 
    get information from them, like I normally can).  A reboot fixes everything.  There are no crashes, and no system error messages.  A memory test reveals no 
    problems.

    The only thing I can get from the Windows Logs is that certain services keep stopping and re-starting, including the Applicant Experience service, the 
    Windows Installer Service, the Volume Shadow Copy service, and the Multimedia Class Scheduler service.  The services seem to stop and restart every 10-30 
    minutes, and eventually, I lose all network connectivity and access to other services.  It's usually about 2-3 days from boot-up, to finally losing network 
    connectivity and other services.


    The Services snap-in lists all services as "running," even after losing network connectivity and access to other services.

    Has anyone ever seen this?  I've attached a bit of the system logs below...


    Thanks!
    -M


    ------------


    Log Name:      System
    Source:        RTL8167
    Date:          11/16/2009 7:32:33 PM
    Event ID:      1
    Task Category: None
    Level:         Warning
    Keywords:      Classic
    User:          N/A
    Computer:       -PC
    Description:
    Realtek PCIe GBE Family Controller is disconnected from network.

    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
        <Provider Name="RTL8167" />
        <EventID Qualifiers="32768">1</EventID>
        <Level>3</Level>
        <Task>0</Task>
        <Keywords>0x80000000000000</Keywords>
        <TimeCreated SystemTime="2009-11-17T01:32:33.937586800Z" />
        <EventRecordID>11648</EventRecordID>
        <Channel>System</Channel>
        <Computer> -PC</Computer>
        <Security />
      </System>
      <EventData>
        <Data>\Device\NDMP19</Data>
        <Data>Realtek PCIe GBE Family Controller</Data>
        <Binary>00000000020030000000000001000080000000000000000000000000000000000000000000000000</Binary>
      </EventData>
    </Event>

    Log Name:      System
    Source:        BROWSER
    Date:          11/16/2009 7:32:34 PM
    Event ID:      8033
    Task Category: None
    Level:         Information
    Keywords:      Classic
    User:          N/A
    Computer:       -PC
    Description:
    The browser has forced an election on network \Device\NetBT_Tcpip_{5C17E88F-A468-4B95-9137-E086C53E0276} because a master browser was stopped.
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
        <Provider Name="BROWSER" />
        <EventID Qualifiers="16384">8033</EventID>
        <Level>4</Level>
        <Task>0</Task>
        <Keywords>0x80000000000000</Keywords>
        <TimeCreated SystemTime="2009-11-17T01:32:34.000000000Z" />
        <EventRecordID>11647</EventRecordID>
        <Channel>System</Channel>
        <Computer> -PC</Computer>
        <Security />
      </System>
      <EventData>
        <Data>\Device\NetBT_Tcpip_{5C17E88F-A468-4B95-9137-E086C53E0276}</Data>
      </EventData>
    </Event>


    Log Name:      System
    Source:        Service Control Manager
    Date:          11/16/2009 7:30:44 PM
    Event ID:      7036
    Task Category: None
    Level:         Information
    Keywords:      Classic
    User:          N/A
    Computer:       -PC
    Description:
    The Multimedia Class Scheduler service entered the running state.
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
        <Provider Name="Service Control Manager" Guid="{555908d1-a6d7-4695-8e1e-26931d2012f4}" EventSourceName="Service Control Manager" />
        <EventID Qualifiers="16384">7036</EventID>
        <Version>0</Version>
        <Level>4</Level>
        <Task>0</Task>
        <Opcode>0</Opcode>
        <Keywords>0x8080000000000000</Keywords>
        <TimeCreated SystemTime="2009-11-17T01:30:44.553330300Z" />
        <EventRecordID>11641</EventRecordID>
        <Correlation />
        <Execution ProcessID="660" ThreadID="4872" />
        <Channel>System</Channel>
        <Computer> -PC</Computer>
        <Security />
      </System>
      <EventData>
        <Data Name="param1">Multimedia Class Scheduler</Data>
        <Data Name="param2">running</Data>
        <Binary>4D004D004300530053002F0034000000</Binary>
      </EventData>
    </Event>

    Log Name:      System
    Source:        Service Control Manager
    Date:          11/16/2009 7:30:25 PM
    Event ID:      7036
    Level:         Information
    Description:
    The Volume Shadow Copy service entered the stopped state.


    Log Name:      System
    Source:        Service Control Manager
    Date:          11/16/2009 7:29:01 PM
    Event ID:      7036
    Level:         Information
    Description:
    The Multimedia Class Scheduler service entered the stopped state.


    Log Name:      System
    Source:        Service Control Manager
    Date:          11/16/2009 7:28:46 PM
    Event ID:      7036
    Level:         Information
    Description:
    The Windows Error Reporting Service service entered the stopped state.

    Log Name:      System
    Source:        Service Control Manager
    Date:          11/16/2009 7:26:45 PM
    Event ID:      7036
    Level:         Information
    Description:
    The Windows Error Reporting Service service entered the running state.
    Event Xml:

    Log Name:      System
    Source:        volsnap
    Date:          11/16/2009 7:26:40 PM
    Event ID:      33
    Level:         Information
    Description:
    The oldest shadow copy of volume C: was deleted to keep disk space usage for shadow copies of volume C: below the user defined limit.
    Event Xml:

    Log Name:      System
    Source:        volsnap
    Date:          11/16/2009 7:26:27 PM
    Event ID:      33
    Level:         Information
    Description:
    The oldest shadow copy of volume C: was deleted to keep disk space usage for shadow copies of volume C: below the user defined limit.

    Log Name:      System
    Source:        volsnap
    Date:          11/16/2009 7:26:13 PM
    Event ID:      33
    Level:         Information
    Description:
    The oldest shadow copy of volume C: was deleted to keep disk space usage for shadow copies of volume C: below the user defined limit.
    Event Xml:

    Log Name:      System
    Source:        Service Control Manager
    Date:          11/16/2009 7:25:50 PM
    Event ID:      7036
    Level:         Information
    Description:
    The Volume Shadow Copy service entered the running state.
    Event Xml:

    Log Name:      System
    Source:        Service Control Manager
    Date:          11/16/2009 7:25:50 PM
    Event ID:      7036
    Level:         Information
    Description:
    The Volume Shadow Copy service entered the stopped state.

    Log Name:      System
    Source:        Service Control Manager
    Date:          11/16/2009 7:25:35 PM
    Event ID:      7036
    Level:         Information
    Description:
    The Windows Modules Installer service entered the running state.

    Log Name:      System
    Source:        Service Control Manager
    Date:          11/16/2009 7:25:06 PM
    Event ID:      7036
    Level:         Information
    Description:
    The Windows Search service entered the running state.

    Log Name:      System
    Source:        Service Control Manager
    Date:          11/16/2009 7:24:56 PM
    Event ID:      7036
    Level:         Information
    Description:
    The Windows Search service entered the stopped state.

    Log Name:      System
    Source:        Service Control Manager
    Date:          11/16/2009 7:23:30 PM
    Event ID:      7036
    Level:         Information
    Description:
    The Windows Installer service entered the running state.

    Log Name:      System
    Source:        Service Control Manager
    Date:          11/16/2009 7:22:38 PM
    Event ID:      7036
    Level:         Information
    Description:
    The Microsoft Software Shadow Copy Provider service entered the running state.

    Log Name:      System
    Source:        Service Control Manager
    Date:          11/16/2009 7:19:38 PM
    Event ID:      7036
    Level:         Information
    Description:
    The WinHTTP Web Proxy Auto-Discovery Service service entered the running state.

    Log Name:      System
    Source:        Microsoft-Windows-Diagnostics-Networking
    Date:          11/16/2009 7:18:26 PM
    Event ID:      4000
    Task Category: Diagnosis Success
    Level:         Information
    Keywords:      Core Events,Core Events
    User:          LOCAL SERVICE
    Computer:       -PC
    Description:
    The Network Diagnostics Framework has completed the diagnosis phase of operation. The following repair option was offered:

    Helper Class Name: IpPath

    Root Cause: Your computer appears to be correctly configured, but the device or resource (www.msnbc.com) is not responding

    Root Cause Guid: {902390D9-0CD9-4F91-9E6C-8FA5E6DAD657}

    Repair option: Contact your network administrator or Internet service provider (ISP)
    Windows can't communicate with the device or resource (www.msnbc.com). The computer or service you are trying to reach might be temporarily unavailable.

    RepairGuid: {7CFABEAD-3131-4CFC-B191-C973B7391E09}

    Seconds required for repair: 70

    Security context required for repair: 0

    Windows can't communicate with the device or resource (www.msnbc.com). The computer or service you are trying to reach might be temporarily 
    unavailable.</Data>

    Log Name:      System
    Source:        Microsoft-Windows-Diagnostics-Networking
    Date:          11/16/2009 7:18:26 PM
    Event ID:      6100
    Task Category: Helper Class Info
    Level:         Information
    Keywords:      Helper Class Events,Helper Class Events
    User:          LOCAL SERVICE
    Computer:       -PC
    Description:
    Details about network adapter diagnosis:

    Network adapter Local Area Connection driver information:

       Description . . . . . . . . . . : Realtek PCIe GBE Family Controller
       Manufacturer  . . . . . . . . . : Realtek
       Provider  . . . . . . . . . . . : Microsoft
       Version   . . . . . . . . . . . : 7.2.1127.2008
       Inf File Name . . . . . . . . . : C:\Windows\INF\netrtx64.inf
       Inf File Date . . . . . . . . . : Monday, July 13, 2009  8:37:30 PM
       Section Name  . . . . . . . . . : RTL8168C.ndi
       Hardware ID . . . . . . . . . . : pci\ven_10ec&dev_8168&rev_02
       Instance Status Flags . . . . . : 0x180200a
       Device Manager Status Code  . . : 0
       IfType  . . . . . . . . . . . . : 6
       Physical Media Type . . . . . . : 14

    Log Name:      System
    Source:        Service Control Manager
    Date:          11/16/2009 7:17:41 PM
    Event ID:      7034
    Level:         Error
    Description:
    The GEST Service for program management. service terminated unexpectedly.  It has done this 1 time(s).

    Log Name:      System
    Source:        Service Control Manager
    Date:          11/16/2009 7:13:44 PM
    Event ID:      7036
    Level:         Information
    Description:
    The Credential Manager service entered the running state.

    Log Name:      System
    Source:        Service Control Manager
    Date:          11/16/2009 7:08:43 PM
    Event ID:      7036
    Level:         Information
    Description:
    The Application Experience service entered the running state.

    Log Name:      System
    Source:        Service Control Manager
    Date:          11/16/2009 7:05:59 PM
    Event ID:      7036
    Level:         Information
    Description:
    The Volume Shadow Copy service entered the running state.

    Log Name:      System
    Source:        Service Control Manager
    Date:          11/16/2009 7:03:52 PM
    Task Category: None
    Level:         Information
    Description:
    The Multimedia Class Scheduler service entered the running state.

    Log Name:      System
    Source:        Service Control Manager
    Date:          11/16/2009 6:48:43 PM
    Task Category: None
    Description:
    The Application Experience service entered the stopped state.

    Log Name:      System
    Source:        Service Control Manager
    Date:          11/16/2009 6:38:43 PM
    Event ID:      7036
    Task Category: None
    Level:         Information
    Keywords:      Classic
    User:          N/A
    Computer:       -PC
    Description:
    The Application Experience service entered the running state.

     

    Tuesday, November 17, 2009 3:13 AM

Answers

  • Hi,

     

    this issue may occur if third party program or device driver affects the network connection.

     

    To troubleshoot this issue, please perform the following steps:

     

    First, please download the network card driver from manufactuer's website.


    Reinstall driver

    ==============

    1. Click the Start Button, type "devmgmt.msc" (without quotation marks) in the Start Search box and press Enter.

    2. Double click to expand "Network adaptors".

    3. Right click your network card and click Uninstall.

    4. Check "Delete driver software for this device" check box, click OK.

    5. Restart the computer

     

    If Windows 7 will not install built-in drivers, please install the downloaded one.

     

    If it does not work, please test it in Clean Boot mode.

     

    If the issue persists, you can collect System Information and upload it to the http://skydrive.live.com/ using your Live ID and I will check it:

     

    System Information

    ============= 

    1. Click the Start Button, type "MSINFO32" in the Start Search box and press Enter to start the System Information.

    2. On the popup window, on the menu bar, click "File", and click "Save", type a file name and then choose NFO as "Save as type", click Desktop on the left pane, and click Save. (If the Desktop option is not available, please click Browse Folder button first.)

    3. Go to the Desktop, right-click on the exported file, choose "Send To" -> "Compressed (zipped) Folder". Upload this file and let me know the link


    Vivian Xing - MSFT
    • Marked as answer by Vivian Xing Monday, November 23, 2009 2:46 AM
    Tuesday, November 17, 2009 9:28 AM

All replies

  • Hi,

     

    this issue may occur if third party program or device driver affects the network connection.

     

    To troubleshoot this issue, please perform the following steps:

     

    First, please download the network card driver from manufactuer's website.


    Reinstall driver

    ==============

    1. Click the Start Button, type "devmgmt.msc" (without quotation marks) in the Start Search box and press Enter.

    2. Double click to expand "Network adaptors".

    3. Right click your network card and click Uninstall.

    4. Check "Delete driver software for this device" check box, click OK.

    5. Restart the computer

     

    If Windows 7 will not install built-in drivers, please install the downloaded one.

     

    If it does not work, please test it in Clean Boot mode.

     

    If the issue persists, you can collect System Information and upload it to the http://skydrive.live.com/ using your Live ID and I will check it:

     

    System Information

    ============= 

    1. Click the Start Button, type "MSINFO32" in the Start Search box and press Enter to start the System Information.

    2. On the popup window, on the menu bar, click "File", and click "Save", type a file name and then choose NFO as "Save as type", click Desktop on the left pane, and click Save. (If the Desktop option is not available, please click Browse Folder button first.)

    3. Go to the Desktop, right-click on the exported file, choose "Send To" -> "Compressed (zipped) Folder". Upload this file and let me know the link


    Vivian Xing - MSFT
    • Marked as answer by Vivian Xing Monday, November 23, 2009 2:46 AM
    Tuesday, November 17, 2009 9:28 AM
  • It would be nice if the results of this inquiry were posted.  I am seeing the same issue in regards to all the services starting and stopping.  But in my case my TV recordings record but don't close out properly - no length indicated and it is missing file information like closed captioning. My system is brand new Windows7 and has the latest drivers, yet two years after this initial post, I see the same problem...????
    L
    Wednesday, June 29, 2011 12:20 PM
  • @L_W_Windows

    Given that your issue is with recordings, have you checked for updated drivers for your tv tuner?  I'm getting these same start/stop issues but haven't been able to see what's causing it yet.  I did notice I need a few new drivers so I'm going to update those and check.  You can also try using process monitor and clean boot options to try to narrow it down.

     

     

     

     

    Damon

    Saturday, July 09, 2011 12:55 AM
  • I have the same problem with the network connectivity going down and some services being stopped and restarted. I reinstalled the network card driver, but the problem is not solved...

    Did you manage to find the problem?

     

    Thx,

    Eugen


    • Edited by goeul Sunday, November 13, 2011 11:24 PM
    Sunday, November 13, 2011 11:23 PM