Application error - Event ID: 1000


  • Hi,

    I have a problem with a W7 client machine. When I click to printers settings, the explorer crashes, and I've got this error message (Sorry it is hungarian, but the point is):

    Napló neve: Application
    Forrás: Application Error
    Dátum: 2013.02.20. 13:37:22
    Szint: Hiba
    Kulcsszavak: Klasszikus
    Felhasználó: n.a.
    A hibát okozó alkalmazás neve: rundll32.exe_fdprint.dll, verzió: 6.1.7600.16385, időbélyeg: 0x4a5bc9e0
    A hibát okozó modul neve: ntdll.dll, verzió: 6.1.7601.17725, időbélyeg: 0x4ec4aa8e
    Kivételkód: 0xc0000374
    Hiba pozíciója: 0x00000000000c40f2
    A hibát okozó folyamat azonosítója: 0x12d0
    A hibát okozó alkalmazás indításának időpontja: 0x01ce0f670743d365
    A hibát okozó alkalmazás elérési útja: C:\Windows\system32\rundll32.exe
    A hibát okozó modul elérési útja: C:\Windows\SYSTEM32\ntdll.dll
    Jelentés azonosítója: 451ff542-7b5a-11e2-bd2c-7845c40062a7
    Esemény XML:
    <Event xmlns="">
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <TimeCreated SystemTime="2013-02-20T12:37:22.000000000Z" />
    <Security />

    Thank you in advance,

    Thursday, February 21, 2013 1:51 PM


All replies

  • Hi,

    Based on my research, I would like to suggest the following:

    1. Check corrupted file with SFC:

    Use the System File Checker tool to troubleshoot missing or corrupted system files on Windows Vista or on Windows 7

    2. Check if the issue occurs in clean boot:

    How to perform a clean boot to troubleshoot a problem in Windows Vista, Windows 7, or Windows 8

    3. Please update the file “Fdprint.dll” with the following hotfix:

    A user who has administrator permission can delete printers on a computer that is running Windows 7 or Windows Server 2008 R2 after you deploy the "Prevent deletion of printers" Group Policy


    Nicholas Li
    TechNet Community Support

    Monday, February 25, 2013 9:31 AM
  • Hi,

    At first thank you!

    I checked all of points.

    1. Found no integrity violations

    2. I restarted with clean boot

    3. Installed the 2 hotfix

    But problem consist! :-(

    Do you have other idea?

    Friday, March 22, 2013 12:16 PM