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Application error - Event ID: 1000

    Question

  • Hi,

    I have a problem with a W7 client machine. When I click to printers settings, the explorer crashes, and I've got this error message (Sorry it is hungarian, but the point is):

    Napló neve: Application
    Forrás: Application Error
    Dátum: 2013.02.20. 13:37:22
    Eseményazonosító:1000
    Feladatkategória:(100)
    Szint: Hiba
    Kulcsszavak: Klasszikus
    Felhasználó: n.a.
    Számítógép: WGYS092.oe.ad-root.biz
    Leírás:
    A hibát okozó alkalmazás neve: rundll32.exe_fdprint.dll, verzió: 6.1.7600.16385, időbélyeg: 0x4a5bc9e0
    A hibát okozó modul neve: ntdll.dll, verzió: 6.1.7601.17725, időbélyeg: 0x4ec4aa8e
    Kivételkód: 0xc0000374
    Hiba pozíciója: 0x00000000000c40f2
    A hibát okozó folyamat azonosítója: 0x12d0
    A hibát okozó alkalmazás indításának időpontja: 0x01ce0f670743d365
    A hibát okozó alkalmazás elérési útja: C:\Windows\system32\rundll32.exe
    A hibát okozó modul elérési útja: C:\Windows\SYSTEM32\ntdll.dll
    Jelentés azonosítója: 451ff542-7b5a-11e2-bd2c-7845c40062a7
    Esemény XML:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    <System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2013-02-20T12:37:22.000000000Z" />
    <EventRecordID>2756</EventRecordID>
    <Channel>Application</Channel>
    <Computer>WGYS092.oe.ad-root.biz</Computer>
    <Security />
    </System>
    <EventData>
    <Data>rundll32.exe_fdprint.dll</Data>
    <Data>6.1.7600.16385</Data>
    <Data>4a5bc9e0</Data>
    <Data>ntdll.dll</Data>
    <Data>6.1.7601.17725</Data>
    <Data>4ec4aa8e</Data>
    <Data>c0000374</Data>
    <Data>00000000000c40f2</Data>
    <Data>12d0</Data>
    <Data>01ce0f670743d365</Data>
    <Data>C:\Windows\system32\rundll32.exe</Data>
    <Data>C:\Windows\SYSTEM32\ntdll.dll</Data>
    <Data>451ff542-7b5a-11e2-bd2c-7845c40062a7</Data>
    </EventData>
    </Event>

    Thank you in advance,

    Thursday, February 21, 2013 1:51 PM

Answers

All replies


  • Hi,

    Based on my research, I would like to suggest the following:

    1. Check corrupted file with SFC:

    Use the System File Checker tool to troubleshoot missing or corrupted system files on Windows Vista or on Windows 7
    http://support.microsoft.com/kb/929833

    2. Check if the issue occurs in clean boot:

    How to perform a clean boot to troubleshoot a problem in Windows Vista, Windows 7, or Windows 8
    http://support.microsoft.com/kb/929135


    3. Please update the file “Fdprint.dll” with the following hotfix:

    A user who has administrator permission can delete printers on a computer that is running Windows 7 or Windows Server 2008 R2 after you deploy the "Prevent deletion of printers" Group Policy
    http://support.microsoft.com/kb/2549067

    Thanks.


    Nicholas Li
    TechNet Community Support

    Monday, February 25, 2013 9:31 AM
    Moderator
  • Hi,

    At first thank you!

    I checked all of points.

    1. Found no integrity violations

    2. I restarted with clean boot

    3. Installed the 2 hotfix

    But problem consist! :-(

    Do you have other idea?

    Friday, March 22, 2013 12:16 PM