none
Windows 7 Home Premium won't let owner check for updates: "Windows Update cannot currently check for updates, because updates on this computer are controlled by your system administrator."

    Question

  • I posted this call for help to Microsoft Answers and was advised to post it here.

    http://answers.microsoft.com/en-us/windows/forum/windows_7-windows_update/home-premium-windows-update-cannot-currently-check/c782506d-0823-4425-9eee-65863fcbefab

    Since the post suggesting I ask here, I have tried System Restore from the Windows 7 DVD's recovery console to restore back to the last date Windows Update worked, got the dreaded four foxes error (0x8000FFFF), and rebooted into a system that said System Restore completed successfully. Windows Update still gave the error, "Windows Update cannot currently check for updates, because updates on this computer are controlled by your system administrator," anyway.

    Also since that post, Avast 6 was removed via System Restore, and Microsoft Security Essentials was installed to fill the void.

    Tools used to scan for malicious software: Kaspersky TDSSKiller (run from installed OS and from DVD recovery console command prompt), Malwarebytes' Anti-Malware (MBAM), Microsoft Security Essentials. Results of all scans: Not a blessed thing found.

    If there's any malicious software installed, I don't know what tool or tools can reveal it, and I know my toolkit is quite a bit smaller than it should be.

    Is there anything anyone can suggest short of nuke-and-pave?

    Thanks.


    Windows Genuine Advantage disadvantaged my genuine Windows. Posted from genuine Ubuntu.
    • Edited by ArielMT Wednesday, July 06, 2011 11:02 PM Redo formatting stupidly undone by MS server. Also, if a URL is posted, make it a link.
    Wednesday, July 06, 2011 10:55 PM

Answers

  • "ArielMT" wrote in message news:f9cd1df3-efe6-4307-bfa1-c9a6a461af9b...

    In preparation for nuke-and-pave, I recovered the product key from the existing installation. On a hunch, the first group of the key was used as a Web search term, and a YouTube video listing that very key was the first search result. The customer has an authentic Windows Vista DVD and product key issued by the PC's manufacturer, which is being used to nuke the malfunctioning Windows 7 installation.

    Root cause found: Installation from media of dubious origin and attempted validation with a product key that is at best improper.

    Problem solved. Thanks for all your help.


    Windows Genuine Advantage disadvantaged my genuine Windows. Posted from genuine Ubuntu.

    Nothing unusual there - about 80 Windows 7 keys are well-known (with something like 10,000 hits on Google each) and valid for the machines on which the manufacturer installed them - if you tell me the manufacturer, I can tell you the Key :)
     
     
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Marked as answer by ArielMT Saturday, July 09, 2011 3:11 AM
    Thursday, July 07, 2011 5:51 PM

All replies

  • A1. Avast 6 was removed via System Restore

    A2. Microsoft Security Essentials was installed to fill the void.

    A1. One does not remove an application via System Restore, one uninstalls the application.

    A2. See...

       Can I install Microsoft Security Essentials [or any other anti-virus/anti-spyware application] to clean up my already-infected computer?
    http://answers.microsoft.com/thread/87058857-d181-4019-a723-efd9a49d9275

    Also see...

       • Cleaning a Compromised System
          http://technet.microsoft.com/en-us/library/cc700813.aspx


    ~Robear Dyer (PA Bear)
    MS MVP (IE, Mail, Security, Windows & Update Services) since 2002
    Disclaimer: MS MVPs neither represent nor work for Microsoft
    Wednesday, July 06, 2011 11:51 PM
  • I wasn't aware that System Restore performed application uninstalls, only that it rolled back application installs. Sorry.

    An instance of malicious software was never confirmed, and I'd like to find the actual cause before resorting to that second most devastating of surefire solutions if I can. Thank you for the links.


    Windows Genuine Advantage disadvantaged my genuine Windows. Posted from genuine Ubuntu.
    Thursday, July 07, 2011 12:24 AM
  • In preparation for nuke-and-pave, I recovered the product key from the existing installation. On a hunch, the first group of the key was used as a Web search term, and a YouTube video listing that very key was the first search result. The rightful owner has an authentic Windows Vista DVD and product key issued by the PC's manufacturer, which is being used to nuke the malfunctioning Windows 7 installation.

    Root cause found: Installation from media of dubious origin and attempted validation with a product key that is at best improper.

    Problem solved. Thanks for all your help.


    Windows Genuine Advantage disadvantaged my genuine Windows. Posted from genuine Ubuntu.
    Thursday, July 07, 2011 5:10 PM
  • "ArielMT" wrote in message news:f9cd1df3-efe6-4307-bfa1-c9a6a461af9b...

    In preparation for nuke-and-pave, I recovered the product key from the existing installation. On a hunch, the first group of the key was used as a Web search term, and a YouTube video listing that very key was the first search result. The customer has an authentic Windows Vista DVD and product key issued by the PC's manufacturer, which is being used to nuke the malfunctioning Windows 7 installation.

    Root cause found: Installation from media of dubious origin and attempted validation with a product key that is at best improper.

    Problem solved. Thanks for all your help.


    Windows Genuine Advantage disadvantaged my genuine Windows. Posted from genuine Ubuntu.

    Nothing unusual there - about 80 Windows 7 keys are well-known (with something like 10,000 hits on Google each) and valid for the machines on which the manufacturer installed them - if you tell me the manufacturer, I can tell you the Key :)
     
     
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Marked as answer by ArielMT Saturday, July 09, 2011 3:11 AM
    Thursday, July 07, 2011 5:51 PM
  • Please refer to the following FAQ.

    Updates: frequently asked questions
    http://windows.microsoft.com/en-US/windows7/Updates-frequently-asked-questions


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ”
    Friday, July 08, 2011 7:59 AM
  • Please refer to the following FAQ.

    Updates: frequently asked questions
    http://windows.microsoft.com/en-US/windows7/Updates-frequently-asked-questions

    I wish I could vote an off-topic post like this as unhelpful.

    Although Frequently Asked Questions are the first place to look for answers, this thread exists precisely because the question was never once asked in this circumstance, let alone frequently.


    Windows Genuine Advantage disadvantaged my genuine Windows. Posted from genuine Ubuntu.
    Saturday, July 09, 2011 3:11 AM
  • In preparation for nuke-and-pave, I recovered the product key from the existing installation...The rightful owner has an authentic Windows Vista DVD and product key issued by the PC's manufacturer, which is being used to nuke the malfunctioning Windows 7 installation.

    How did you "recover" the key?

    Did the computer-in-question come with Vista preinstalled by the OEM and did the DVD you're using come with the computer-in-question?

    (Apologies for the tardy reply.)


    ~Robear Dyer (PA Bear) ~ MS MVP (IE, Mail, Security, Windows & Update Services) since 2002 ~ Disclaimer: MS MVPs neither represent nor work for Microsoft
    Sunday, July 31, 2011 3:11 PM
  • In preparation for nuke-and-pave, I recovered the product key from the existing installation...The rightful owner has an authentic Windows Vista DVD and product key issued by the PC's manufacturer, which is being used to nuke the malfunctioning Windows 7 installation.

    How did you "recover" the key?

    Did the computer-in-question come with Vista preinstalled by the OEM and did the DVD you're using come with the computer-in-question?

    (Apologies for the tardy reply.)


    ~Robear Dyer (PA Bear) ~ MS MVP (IE, Mail, Security, Windows & Update Services) since 2002 ~ Disclaimer: MS MVPs neither represent nor work for Microsoft

    I don't remember which tool I used, but it was either Joshua's Key Reader or Magic Jellybean Keyfinder. It's standard practice at my shop to recover the key for reuse on the same system in preparation for a repair install or disk format followed by a fresh install of the same version and edition of Windows. We've run into too many situations of being prompted to enter the key during the install process to not take that precaution.

    The PC in question did come with Vista preinstalled by the OEM as well as a Vista DVD branded by the OEM. (The media is OEM branded, but the software it installs is not.) Windows Vista has given this computer's rightful owner extremely frequent problems that often need the DVD to solve, and it has three times before required a nuke and pave, one of those three following an installation unaltered by anything other than Windows Update, Microsoft Security Essentials, and two well-behaved third-party applications. I'd put money on this being the reason an upgrade to Windows 7 was attempted, but no such upgrade was authorized or performed by my shop.


    Windows Genuine Advantage disadvantaged my genuine Windows. Posted from genuine Ubuntu.
    Friday, October 14, 2011 4:18 PM
  • As a computer repair shop, you should know better than to use such KeyFinder tools, unless the COA sticker is unreadable - in which case the procedure is to use the proper Recovery disk for the machine (which you should ask the owner for prior to the machine arriving).

    KeyFinders are effective ONLY when the COA Key is already in use - where the OEM_SLP Key is still in use, they are almost worse than useless, since the Key found will only sctivate properly from a recovery disk install anyhow, and the recovery disk already contains and inputs teh Key wthout prompting.

    The COA Sticker itself will tell you what the original version of WIndows installed was - and unless the client provides the proper disks and licenses, you are not authorised to install any other OS.

    I'm a  little intrigued as to why it took three months for you to come back on this thread!

     

     

     

     


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Sunday, October 16, 2011 12:44 AM