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Mouse stops responding when pc resumes from sleep (suspend to ram). Why?

    Question

  • Sometimes, when Windows 7 Ultimate 64 bit RTM resumes from sleep, the mouse stops responding. It doesn't happen every time, it seems to be random.

    The mouse is Microsoft Intellimouse Explorer 3.0, with all the latest drivers. It's the only problem I have with the system coming back from sleep.

    The mouse is connected to an usb port, my pc doesn't have a ps2 port for the mouse.

    The mouse buttons work after sleep, but the pointer doesn't move.

    If I unplug it and plug it back in, it does come back to life. But I would like it to avoid this.
    Sunday, August 23, 2009 5:09 PM

Answers

  • Hi Cooperdale

    The only information we have with this behavior is that it was a known bug in the RC bersion and still exists to some extent in the RTM build.

    They are working on this and will hopefully have a fix in the form of a compatibility update. Until then, you will just need to deal with the unplg/plug to make it work.

    Regards.

    Thank You for testing Windows 7

    Ronnie Vernon MVP
    Monday, August 24, 2009 4:50 AM

All replies

  • Hi Cooperdale

    The only information we have with this behavior is that it was a known bug in the RC bersion and still exists to some extent in the RTM build.

    They are working on this and will hopefully have a fix in the form of a compatibility update. Until then, you will just need to deal with the unplg/plug to make it work.

    Regards.

    Thank You for testing Windows 7

    Ronnie Vernon MVP
    Monday, August 24, 2009 4:50 AM
  • Ok, thanks. I hope it's fixed soon. Is it a problem with my mouse in particular, or does it happen with any mouse?
    Monday, August 24, 2009 6:39 AM
  • I also have a problem with Microsoft Intellimouse USB. After coming out of sleep, the mouse pointer does move, but only an inch or 2 at a time on the screen, and with many movement of the mouse. It can take 15 or 20 seconds to get from one side of the screen to the other. I am not in a hub - directly to a USB port on the back of the PC. Unplugging the mouse and putting it back in fixes it. I have tried different USB ports. The "Allow the computer to turn off this device to save power" is not checked, and it is grayed out.  I have no issues with the USB keyboard.

    Ron

    Ron
    Friday, October 30, 2009 2:59 PM
  • I am having the same issue with Windows Vista 64 and an Microsoft Intellimouse USB.  USB keyboard works fine from sleep but every time I have to either reboot or unplug and re-plugin the mouse in order for it to work again.  
    Friday, November 13, 2009 12:46 AM
  • I am using a newer Microsoft mouse and the problem has gone away
    Ron
    Friday, November 13, 2009 1:41 AM
  • Same problem as RonWHarding. I am actually on W7 Home Premium 64 but had the same issue with Vista 64 and XP. Other way to make it move properly is to send the PC to sleep again and wake it up with the keyboard. Problem seems to be replicable when u wake the pc by moving the mouse.
    Friday, November 13, 2009 11:31 AM
  • I have a similar problem. My mouse sometimes stops for a while a few seconds after I power up after sleep, and sometimes it stops working completely (its lights go out). Re-plugging it does not work, only rebooting the PC. I have a Logitech G5 mouse and Win 7 Ultimate 64 bit.
    Friday, November 13, 2009 1:46 PM
  • I also have a problem with Microsoft Intellimouse USB. After coming out of sleep, the mouse pointer does move, but only an inch or 2 at a time on the screen, and with many movement of the mouse. It can take 15 or 20 seconds to get from one side of the screen to the other. I am not in a hub - directly to a USB port on the back of the PC. Unplugging the mouse and putting it back in fixes it. I have tried different USB ports. The "Allow the computer to turn off this device to save power" is not checked, and it is grayed out.  I have no issues with the USB keyboard.

    Ron

    Ron
    I have just upgraded to Windows 7 and still have the same problem.  Mouse is a Microsoft Intellimouse Explorer 3.0
    Tuesday, November 24, 2009 5:07 AM
  • Hello,

    I swapped mice with another pc. Now using a newer Microsoft mouse, and the issue is fixed. Try swapping mice if you have one, or borrow one from someone to test.

    Ron
    Ron
    • Proposed as answer by joeddmd Wednesday, December 16, 2009 2:02 AM
    Wednesday, November 25, 2009 3:35 PM
  • I had the same proble and found a fix and it's easy. Go to the device manager and then open the tab Universal Serial Bus Controllers. Then find the section with USB Root Hub. There will be many of them. I had 8. Right click on the first one and left click on properties. Then click on power. Under description you will be looking for your mouse. If it is not there try the next usb root hub untill you find the one that lists your mouse. Once you find it, click on the power management tab and uncheck the box that says allow the computer to turn off this device to save power. That fixed it for me. I'm no computer expert, but even a blind squirrel finds a nut every now and then. Oh, but if move your mouse to another usb slot, you would have to switch the power feature for the new slot.

    • Proposed as answer by diman82 Saturday, January 26, 2013 2:30 AM
    Wednesday, December 16, 2009 2:12 AM
  • Aloha,

    I am having the same issue.  I am using a Dell xps420 desktop with windows 7.  This computer    was upgraded from Vista.  I can not hibernate because it gets the "bsod" blue screen of death, so I don't hibernate.  Howe ever, if I am away for to long, the computer goes to sleep, and I lose keyboard and mouse which is using a usb port, which is a known issue.  I am just posting to complain, and to be notified if a solution is found.  Just for the record, This computer is 3 years old and this computer always loses sound at random which was a known issue with vista and with Windows 7, and to this day it still loses sound with vista and with windows 7, which is incredible that a solution has not been found.

    Thanks,
    Manny

    Wednesday, June 02, 2010 3:38 PM
  • Just to keep the issue alive, I just purchased a new laptop with Windows 7 Professional (64-bit) installed.  It worked for three days with no issues.  Then, last night after coming out of sleep-mode, the mouse would not work.  It is a Microsoft Wireless Intellimouse 2.0 using the latest driver from Microsoft's site.  To resolve the issue, I try a wired Intellimouse that I had as well as a wireless Logitech mouse.  I tried all three going through a USB-hub, and, then, directly into the USB port on the laptop.  Nothing resolved the problem until I rebooted the laptop. 

    However, I decided to turnoff the sleep- and hibernate-modes.  While investigating the issue through the Internet, I discovered that there were power setting for the USB devices as noted by joeddmd.  Just to be safe, I too turned off the USB power-saving mode as well.  Hopefully, the problem won't re-occur.

    bcg

    Thursday, July 29, 2010 2:16 PM
  • By now Microsoft has months of this "no mouse after sleep" problem.  For me "Windows 7" has not crashed - except for this problem and "no keyboard after sleep" problem.

     

    This is very irritating!

     

    Yes, I have checked "power management" for my ps/2 mouse and I do not allow the power down setting.

     

     

    Please fix the problem.  How many billions of dollars do you spend on R&D?  I can not believe an understanding of this problem and a fix are too difficult.  Is there some fundamental flaw?  Am I going to have to buy "Windows 8" just to fix this one bug?

     

    Frustrated!


    Always Microsoft Problems
    Saturday, August 07, 2010 12:28 AM
  • By now Microsoft has months of this "no mouse after sleep" problem.  For me "Windows 7" has not crashed - except for this problem and "no keyboard after sleep" problem.

    Please fix the problem.  How many billions of dollars do you spend on R&D?  I can not believe an understanding of this problem and a fix are too difficult.  Is there some fundamental flaw?  Am I going to have to buy "Windows 8" just to fix this one bug?

    Always Microsoft Problems

    > Frustrated! <and> This is very irritating!

    Yes and yes! A thousand times yes..

    It is now January 2011. Win7 64, i7 quad. I have 2 $100 mice in a drawer I used for a few hours (gaming mice) but my hand just doesn't fit them. OTOH ...er OTSH (on the same hand? lol) my good 'ol Intellimouse fits perfectly. The only way I will give it up is to smash it on camera while I use foul language aimed at Microsoft..

    For God sake (or any diety of your choice) - Microsoft - it's your own friggin mouse!!!!! It carries your logo!!! Jeeeeesh...

    Now, since I can still get to a few places using my tab key, If someone can show me how to make a shortcut to reload the mouse driver I think i could execute it (if it works on a reload).

    Thanks for letting me vent.

    Thursday, January 20, 2011 7:20 AM
  • Any progress??? I have the same issue with my Microsoft Basic Optical Mouse v1.0a =(
    Monday, June 06, 2011 7:10 AM
  • Can't believe this hasn't been fixed yet, especially being a Microsoft product.  I tried the "Generic USB Hub" fix that joeddm mentioned, but the check box for "Allow the computer to turn off this device to save power" was already unchecked.

    There has got to be an easy fix for this.  I was surprised to find so many others with this same problem, especially with the popularity of this particular mouse for many years.  I had this same mouse when I bought a computer in 2002, and after having to finally replace it, along with my new PC, I am very disappointed that it does not work with Windows 7. =(

    This has been my all-time favorite mouse.  I really don't want to consider buying a different one just because of this issue.

    Thursday, October 06, 2011 9:30 AM
  • I also have this problem.  I have a simple microsoft optical wheel mouse plugged into a usb port in my laptop.  After waking from sleep, the mouse turns on (i.e. the optical light is on) and the buttons work, but the mouse cursor won't move (I can move the mouse cursor from the laptop's trackpad, though.)  To solve the problem, I unplug the mouse and plug it back in again.  And this is not a big deal, I guess.  

    But here's what really bothers me...  This only happens when I'm working at home.  When I use my laptop at the office, it doesn't happen!  I can put the laptop to sleep at the office and wake it up, and the mouse works fine!  I've tried things like turning off the wireless network and unplugging the power cord to avoid any variables that could differ between the two locations.  I also have bluetooth off so that's not a variable.  The only thing I can think of is radio interference!  And it makes me feel crazy, like I should be wearing a tinfoil hat.  Maybe I should put a tinfoil hat on my mouse to see if that fixes it.

    Anyway, I know nobody is working on this problem, and this thread is very old, but I just wanted to share my own crazy experience as a form of catharsis.

     

    Thursday, November 03, 2011 4:40 PM
  • I just got a powered 3.0 downgradable 2.0 USB hub, and not that my Microsoft Trackball is plugged in, I to am experiencing this LONG on-going problem.  Grrrrrrrrrrrrrrrr!!  It appears even if I have the power management boxes unchecked in device manager for all the hubs, there is still freezing going on that requires me to unplug the usb cable and replug which then seems to load another driver that then needs the power management box unchecked which then only helps for a limited time - repeat - repeat - repeat.

    How do we get this escalated within MS for something they add to their bug fix and do fix list?

    Friday, November 11, 2011 8:35 AM
  • Sometimes, when Windows 7 Ultimate 64 bit RTM resumes from sleep, the mouse stops responding. It doesn't happen every time, it seems to be random.

    The mouse is Microsoft Intellimouse Explorer 3.0, with all the latest drivers. It's the only problem I have with the system coming back from sleep.

    The mouse is connected to an usb port, my pc doesn't have a ps2 port for the mouse.

    The mouse buttons work after sleep, but the pointer doesn't move.

    If I unplug it and plug it back in, it does come back to life. But I would like it to avoid this.


    This problem plagued me as well on recent PC build (Win 7 Pro).

    I am used to my mouse (Intellimouse Optical USB-P/S2 compatible) doing the following :
    a) work after WAKE from SLEEP
    b) LEFT-THUMB btn : dbl-click
    c) WHEEL-BTN : open new-tab in Internet Explorer

    MS's latest mouse software allowed me to configure ONLY 2  of the above !!!

     ... I had solved this problem previously on another Win7 PC build (01/11) but,
         but did not save or recollect the procedures or drivers... so, had to run tests...

    SOLUTION:   ( ONLY: if you have a legacy P/S2 port on your PC )

    1-uninstall any Microsoft Mouse Software
    2-Plug your beloved Microsoft Mouse into P/S2 port ( use USB-P/S2 adapter if required )
    3-dowload/install OLDER version of M.S. Intellipoint software (vers. 7.0 works for me)
        http://www.microsoft.com/download/en/details.aspx?id=12772
    4- select "IntelliMouse Explorer 3.0" as your device ( you may have to experiment here !)
    5-Re-Boot your PC
    6-go to CONTROL-PANEL / MOUSE and configure your buttons ...
       ( I like :  left-thumb : DBL-CLICK    ....     wheel-btn :AUTO-SCROLL )

    Now all my mouse-buttons work as preferred and mouse is "alive" after "SLLEP"

    I hope this helps someone as I know how agravated I was.

    O.T.


    jmkester@live.com
    Monday, December 12, 2011 6:18 AM
  • Thanks, joeddmd -- I suddenly started having this problem a few days ago and your solution worked for me.  In my case the mouse was listed under "Generic USB Hub" rather than "USB Root Hub". 

    What puzzles me is how this setting got changed to begin with.

    Tuesday, May 01, 2012 10:40 PM
  • I have had this issue crop up randomly for me for 2 years and every month I would search for a solution and find this thread. with only the device manager fix that didn't help me.

    PROBLEM:

    My problem started with a new Intellipoint Mouse and then continued for my Razor Lachesis mouse.  The mouse buttons would still work but the motion detection would not after sleep and sometimes after a full restart.

    SOLUTION:

    I went into the power management under Control Panel (Classic View) -> Power Options
    There I selected high performance and then change performance settings [Oddly enough this caused a error with Explorer and after opening again it worked]
    Then I modified the USB Settings to Disabled [I also changed around when things slept for my own sake]

    Even while writing this reply i went to sleep mode and back using my mouse with no issue.  After looking up online there is a great guide found here: http://www.vistax64.com/tutorials/63567-power-options-sleep-mode-problems.html

    Hope this helps someone,

    Wolf

    Friday, May 04, 2012 5:58 PM
  • Ooh, same problem here, updated to current.  Win 7 64.  Microsoft mouse.  This is still not fixed.   I think this happened when I bumped the mouse.  I just sat at the desktop and the PC woke up.  I checked all of my USR Root Hub and Generic USB Hub's and they're all have no check by "Allow the computer to turn off this device to save power.
    Tuesday, July 24, 2012 4:33 PM
  • Ok I'd like to join this discussion. I have the same setup and problem, though i think i have a temporary work around. Every time you wake computer from sleep just keep moving the mouse until screen appears. That usually keeps my mouse activated after suspend. 

    I just found out today that if you accidentally wake, with out the described method above, and let it go back to sleep, the method will not work. So, it has to be working before it goes to sleep in order to keep it working by shaking it on re-awake. Other wise just unplug and re-plug as quoted above.

    i hope this eases your pain.

    Monday, October 01, 2012 2:27 PM
  • 4 years later and still not fixed. Windows 7 SP1 and Microsoft IntelliMouse 3.0 here. Exact same problem as those above me. After Windows resumes the pointer moves just a few pixels, then I freezes. Mouse button does still work though. Only solution is to unplug and plug-in the mouse again.

    Wednesday, July 17, 2013 2:40 PM
  • Unbelievable, this issue still exists on Win8.1 and I know what the issue is too. It is caused by the crap driver Windows update installs when it detects I have a Microsoft Explorer Mouse 3.0. I usually use a Logitech mouse  and have no issues, install Microsoft Explorer 3.0 mouse and have no issue, Windows update installs its crap driver for Explorer 3.0 mouse with no way to uninstall it, I might add, and then mouse no longer works when coming out of sleep mode. I expect Microsoft wants us all to buy a new *Microsoft* mouse and have no interest in fixing their messed up driver. Guess I will go back to my Logitech mouse and consider this Explorer 3.0 a good waste of my money and a lesson learned. Microsoft has a history of not properly suppporting their won hardware on Windows. Yep, I bought both Microosft Forcefeedback stick and wheel/pedals that cost me $300.00 and they dropped driver support as soon as XP was released, less than a year after I bought the hardware.

    Saturday, November 16, 2013 3:52 AM
  • hi i have just tried advanced power settings will see what happens now with the trackball ??
    Monday, December 09, 2013 1:42 AM
  • Hi,

    This problem exists in windows XP (after hibernate mode) ,Windows vista,  Seven and now the problem appears more often because Windows 8 and 8.1 use hybrid boot (technology very similar to hibernate state) at each boot.

    The problem is really easy to simulate under Windows 8.1 : in the device manager, disable then enable the "intellimouse explorer" in the "mice and other pointing devices" section. You will see that after re-enable it the mouse buttons work, but the pointer doesn't move.

    To make it work again you can unplug it and plug it back in or you can simulate this manipulation in the device manager in the "Human Interface Device" section (not the "mice and other pointing devices" section !!)  disable then enable again "USB Mouse Microsoft Hardware". Obviously you will have to enable it with your keyboard....

    My solution is a script that will do it automatically for you, it works with all OS.

    You can download it here.

    I use DEVCON utility to interact with device manager and  "Elevate.exe" to have privilege.

    -----------------------------------------------------------------------------------

    How to launch the script when my mouse doesn't work? I propose these solutions :

    • Manually run the script : "mouse_restart.bat" (if you're comfortable with the keyboard navigation)
    • Start the script each time the computer starts (usefull if you have the problem regularly) :

                  - With a shortcut in the startup folder (for Win 7/8 :%ALLUSERSPROFILE%\Microsoft\Windows\Start Menu\Programs\StartUp). But you will have an UAC popup at each Windows start.

                  - With the task scheduler (it avoid any UAC popup)

    -----------------------------------------------------------------------------------

    For me,  the simpliest is just the keyboard shortcut to the script.

    • Proposed as answer by Schmurtz Saturday, December 14, 2013 1:27 PM
    • Edited by Schmurtz Saturday, December 14, 2013 2:05 PM
    Saturday, December 14, 2013 1:19 PM
  • It's 2014.  Has there been a fix for this yet?
    Wednesday, February 12, 2014 6:56 PM
  • No.  This is still a bug.

    In my case, I am using a Logitech mouse/keyboard combo.   Disabling the power off in device manager did not fix the problem.

    The problem arises when I use the keyboard or mouse to wake the computer from sleep.  If I use the power button to resume, the problem does not occur.

    Weird fact:  I have a USB 3.0 port on my machine.  If I use that for the mouse/keyboard connector, the problem does not occur.  All other ports: bug still there.

    I am running Windows 7 Ultimate with latest patches as of 2/19/2014.  


    • Edited by Larry-E Wednesday, February 19, 2014 3:54 PM
    Wednesday, February 19, 2014 3:51 PM
  • Hi Cooperdale

    The only information we have with this behavior is that it was a known bug in the RC bersion and still exists to some extent in the RTM build.

    They are working on this and will hopefully have a fix in the form of a compatibility update. Until then, you will just need to deal with the unplg/plug to make it work.

    Regards.

    Thank You for testing Windows 7

    Ronnie Vernon MVP

    We have been very disappointed with this issue, how do all you think how many days for all you ms to fix a noted problem with your products???

    There're so many days, oh no, so many years for you to fix this, but how about now?

    Tuesday, February 25, 2014 12:16 PM