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Collecting Data for Crash Dump Issue

    Question

  • New HP laptop at random times will go "Blue Screen" on me with the following message - - what needs to be done to correct the situation??

    A problem has been detected and Windows has been shut down to prevent damage to your computer.

    If this is the first time you've seen this stop error screen, restart your computer.  If this screen appears again follow these steps:

    Check to be sure you have adequate disk space. If a driver is identified in the stop message, disable the driver or check with the manufacturer for driver updates.  Try changing video adapters.

    Check with your hardware vendor for any BIOS updates.  Diable BIOS memory options such as caching or shadowing. If you need to use Safe Mode to remove or disable components, restart your computer, press F8 to select Advanced Setup Options, and then select Safe Mode.

    Technical Information:

    *** STOP: 0X0000001E (0X0000000000000000, 0X0000000000000000, 0X0000000000000000, 0X0000000000000000)

    Collecting Data for Crash Dump. . .

    Initializing disk for crash dump. . .

    Beginning dump of physical memory.

    Dumping physical memory to disk: 100

    Saturday, November 17, 2012 2:55 PM

Answers

  • Hi,

    As ZigZag3143x said, please upload minidump files.

    Regarding the error code 1E, you can refer to Bug Check 0x1E: KMODE_EXCEPTION_NOT_HANDLED

    This indicates that a kernel-mode program generated an exception which the error handler did not catch.

    Please upgrade all the drivers, try changing video adapters. Check with your hardware vendor for any BIOS updates. Disable BIOS memory options such as caching or shadowing.

    Also Check the HDD cables and run “chkdsk /f” to detect HDD issues.


    Tracy Cai

    TechNet Community Support

    Monday, November 19, 2012 6:53 AM

All replies

  •  We do need the actual DMP file as it contains the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.
    You may be able to get the DMP files without crashing by booting into safe mode (F8) with networking.

    If you are overclocking stop.  (chances are if you dont know if you are, you are not)

    To enable us to assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder.

    The procedure:
    * Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.
    * Zip up the copy.
    * Attach the ZIP archive to your post using the "paperclip" (file attachments) button.
     *Please upload them to a file sharing service like Skydrive or"Rapidshare" and put a link to them in your reply.

    To ensure minidumps are enabled:
    * Go to Start, in the Search Box type: sysdm.cpl, press Enter.
    * Under the Advanced tab, click on the Startup and Recovery Settings... button.
    * Ensure that Automatically restart is unchecked.
    * Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box (the 256kb varies).
    * Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.
    * OK your way out.
    * Reboot if changes have been made.


    Please also run MSinfo32 and upload the output as well.
    To run MSinfo32 please go to start>run>MSinfo32
    Go to "file" "save" and upload the saved file with the DMPS
    (Instructions for XP, Vista, Win 7, Win 8)

    You can also upload you event viewer logs as they may tell us something useful that lead up to the crash

    Please provide us with your Event Viewer administrative logs by following these steps:

    Click Start Menu
    Type eventvwr into Search programs and files (do not hit enter)
    Right click eventvwr.exe and click Run as administrator
    Expand Custom Views
    Click Administrative Events
    Right click Administrative Events
    Save all Events in Custom View As...
    Save them in a folder where you will remember which folder and save as Errors.evtx
    Go to where you saved Errors.evtx
    Right click Errors.evtx -> send to -> compressed (zipped) folder
    Upload the .zip file here (if you can) to skydrive or a file sharing service


    MS-MVP 2010, 2011, 2012 Sysnative.com Team ZigZag

    Sunday, November 18, 2012 5:56 AM
  • Hi,

    As ZigZag3143x said, please upload minidump files.

    Regarding the error code 1E, you can refer to Bug Check 0x1E: KMODE_EXCEPTION_NOT_HANDLED

    This indicates that a kernel-mode program generated an exception which the error handler did not catch.

    Please upgrade all the drivers, try changing video adapters. Check with your hardware vendor for any BIOS updates. Disable BIOS memory options such as caching or shadowing.

    Also Check the HDD cables and run “chkdsk /f” to detect HDD issues.


    Tracy Cai

    TechNet Community Support

    Monday, November 19, 2012 6:53 AM