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Windows 7 Blue screen

    General discussion

  • I installed a new copy of windows 7 ultimate and i installed wirtual drive mounting software to mount an image file, and when I install from there windows 7 shows me an bluescreen and then it restarts aumatically and when it returns to the windows it says:

    Windows has recovered from an unexoected shutdown.

     

    Problem Signature:

    Problem Event Name: BlueScreen

    OS version: 6.1.7600.2.0.0.2651

    locale id: 1033

     

    Additional Information about the problem

    BCCode: 1a

    BCP1: 00041287

    BCP2: 52DE74DC

    BCP3: 00000000

    BCP4: 00000000

    OS Version: 6_1_7600

    service Pack: 0_0

    product:256_1

     

    ----------------------------------------------------------------------------------------------------------------------------------------------------------------

    How do I fix this above problem can. I even reinstalled windows atleast a couple of times but I get the same problem.

     

     


    Monday, June 28, 2010 6:31 AM

All replies

  • You reported details of bugcheck 0x1a - MEMORY_MANAGEMENT - that occurred due to reason code 0x41287.  This means "Internal memory management structures are corrupted."  The problem could be related to faulty hardware such as RAM, or a buggy/incompatible driver.  If the problem only shows up when you use some drive mounting software, then perhaps that software is not meant to run on Windows 7.  What software is it?

    Do you always get the same BCCode?

    Can you upload the contents of c:\windows\minidump to your SkyDrive and provide a link?

    For dealing with Blue Screens, general guidance follows:

    Consider running chkdsk on all partitions.  Let chkdsk complete on each partition and see if that helps.

    Also consider running SFC /SCANNOW.

    If you boot into safe mode, do you still experience bugchecks? What about if you do a clean boot, or device clean boot?

    Consider testing memory with Windows Memory Diagnostic or memtest86. Note that memory that passes tests is not necessarily  good memory - it just hasn't failed a test.  Consider systematically eliminating RAM from the system - run with a couple of  modules for a while, and see how things go. Then try the other modules.

    It can be helpful to use Driver Verifier.  To enable Driver Verifier... start->verifier.exe->OK->Create standard settings- >Next->select driver names from a list->Next->sort by Provider->select all non-Microsoft drivers->Finish, and OK your way out  of the dialog.

    Then, reboot and use the system as you normally would, and wait for a problem.  In the event that the system does not boot  completely after enabling driver verifier, boot into Safe Mode and run driver verifier, and tell it to delete the changes.

    Wait for a bugcheck to occur after enabling verifier as described, and then upload it to your SkyDrive, and provide a link.

    Other common suggestions include ensuring drivers are up to date (including video drivers), as well as ensuring that you're  using the latest BIOS.

    Monday, June 28, 2010 10:17 AM
  • Hi,

    I've had a similar problem today on my Laptop:

    "Sygnatura problemu
    Nazwa zdarzenia problemu: BlueScreen
    Wersja systemu operacyjnego: 6.1.7601.2.1.0.768.3
    Identyfikator ustawień regionalnych: 1033
    Dodatkowe informacje o problemie
    BCCode: 1a
    BCP1: 0000000000041287
    BCP2: 0000000000000030
    BCP3: 0000000000000000
    BCP4: 0000000000000000
    OS Version: 6_1_7601
    Service Pack: 1_0
    Product: 768_1"

    I assume that this is a memory problem, however, this laptop is not old (i bought it 6 months ago). Could u please provide more details on BCP2 code?

    Thank you

    Wednesday, March 14, 2012 2:08 PM