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Diagnostics policy service not running on Windows 7 home premium

    Question

  • I'm unable to connect to internet through wireless connectionsr . it says limited access to wi-fi router. When i try to fix this it says diagnostics policy service not running. Checked services.msc While the type is set up to automatic Unable to start the service. I had similar problem with my LAN connection. After resetting my LAN connection i was able to connect to internet. Tried this on wifi as well but the issue remains.

    Error code is 5: access denied


    • Edited by Indian Intellect Wednesday, June 01, 2011 5:52 PM subject spelled incorrectly
    • Moved by Carey FrischMVP, Moderator Wednesday, June 01, 2011 9:30 PM Moved to more appropriate forum category (From:Windows Vista Deployment and Imaging)
    Wednesday, June 01, 2011 5:51 PM

Answers

  • In addition, did you try Repair your computer?

    Before reloading the OS, you can choose to do an In-place upgrade. Refer to: http://support.microsoft.com/kb/2255099

    Regards,

    Miya


    This posting is provided "AS IS" with no warranties, and confers no rights. | Please remember to click "Mark as Answer" on the post that helps you, and to click "Unmark as Answer" if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
    Monday, June 06, 2011 9:22 AM
    Moderator

All replies

  • I am having the exact same problem so any help is most appreciated.
    Wednesday, June 01, 2011 10:57 PM
  • Hi,

    Thanks for the post!

    Go to your Device Manager and uninstall the network device, including the wireless network card, then restart the computer. Let the system automatically reinstall the driver for you. You can also manually update the network card driver to the latest one. After that, check if you can connect to the internet.

    For the Diagnostics policy service issue. please click Start, input regedit in the search box, press Enter to open your Registry Editor, navigate to the key: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\DPS\Parameters.

    Right click this key, choose permission, click the user "Trustedinstaller", ensure the permission is set to "Full Control" and "Read". Then click OK to apply the change.

    Restart the computer to check if this service is working now.

    Regards,

    Miya  


    This posting is provided "AS IS" with no warranties, and confers no rights. | Please remember to click "Mark as Answer" on the post that helps you, and to click "Unmark as Answer" if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
    Friday, June 03, 2011 6:26 AM
    Moderator
  • Thanks Miya. But the solution doesn't work fro me. I don't see trustedinstaller as part of the list. I see only the following user

    CReator Owner

    System

    Administrators

    Users (pc)

    Dhcp (i added this as one thread proposed this as a solution.

     

    Appreciate your help here.


    Shyam Reddy
    Saturday, June 04, 2011 7:19 AM
  • i figured out and added trustedinstaller but the problem continues
    Shyam Reddy
    Saturday, June 04, 2011 8:40 AM
  • Hi Shyam Reddy,

    Thanks for the update.

    Please do a system file check, refer to: http://support.microsoft.com/kb/929833/en

    Regards,

    Miya


    This posting is provided "AS IS" with no warranties, and confers no rights. | Please remember to click "Mark as Answer" on the post that helps you, and to click "Unmark as Answer" if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
    Monday, June 06, 2011 8:58 AM
    Moderator
  • I had run the sfc \scannow last week but the end result was - no integrity violations found. Will try manual check as suggested in the thread and let you know. Really appreciate your prompt response. I'm seeking for any solution except for reloading the OS.

    Regards,

    Shyam

     


    Shyam Reddy
    Monday, June 06, 2011 9:05 AM
  • In addition, did you try Repair your computer?

    Before reloading the OS, you can choose to do an In-place upgrade. Refer to: http://support.microsoft.com/kb/2255099

    Regards,

    Miya


    This posting is provided "AS IS" with no warranties, and confers no rights. | Please remember to click "Mark as Answer" on the post that helps you, and to click "Unmark as Answer" if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
    Monday, June 06, 2011 9:22 AM
    Moderator
  • It is old post but i recently got into same issue and Following suggestion worked for me.

    go to start ,search and type:- cmd, right click on returned cmd.exe and
    select "run as administrator" at the prompt type:-


    net localgroup Administrators /add networkservice
    press enter then type:
    net localgroup Administrators /add localservice
    press enter then type:
    exit
    press
    enter and restart your computer

    • Proposed as answer by vemul Thursday, October 11, 2012 2:32 AM
    Wednesday, September 12, 2012 5:46 PM
  • Thanks farhannasir!! I was having the same problem.  Tried the fix you posted and it worked for me too.

    Friday, September 14, 2012 12:44 PM
  • I tried different options suggested on the internet (sfc /scannow), repair, restore etc but this was the only solution that worked for me. Thanks for the post!
    Thursday, October 11, 2012 2:33 AM
  • It is old post but i recently got into same issue and Following suggestion worked for me.

    go to start ,search and type:- cmd, right click on returned cmd.exe and
    select "run as administrator" at the prompt type:-


    net localgroup Administrators /add networkservice
    press enter then type:
    net localgroup Administrators /add localservice
    press enter then type:
    exit
    press
    enter and restart your computer

    Thanks man!

    I almost gave up and found your solution. It worked for me :D

    Sunday, October 14, 2012 9:54 AM
  • Worked like a charm. Thank you
    Thursday, October 18, 2012 2:57 AM
  • I tried many suggestions, this is the one that worked!  Thanks for posting!!
    Tuesday, October 23, 2012 7:13 PM
  • Damn it worked!!! Thanks man! Appreciate a lot for posting!!!!

    RELIEVED!!! Phewwwwwww :-)

    Friday, October 26, 2012 10:33 PM
  • Thank you Farhannasir,

    This worked for me too!

    Thank you Thank you Thank you

    Friday, November 02, 2012 5:05 PM
  • It is old post but i recently got into same issue and Following suggestion worked for me.

    go to start ,search and type:- cmd, right click on returned cmd.exe and
    select "run as administrator" at the prompt type:-


    net localgroup Administrators /add networkservice
    press enter then type:
    net localgroup Administrators /add localservice
    press enter then type:
    exit
    press
    enter and restart your computer

    I tried this after receiving the same error (seemed to occur after installing some windows updates and/or hard shut down) and it worked for me.  many thanks good sir!!!
    Thursday, November 29, 2012 4:30 AM
  • Worked for me too. I'am  not sure, but I think a windows update caused the problem.

    I repaired the issue on a friend's computer and the last windows updates were dated 12 oktober 2012.

    Thanks you very much. 

    Friday, December 07, 2012 12:21 PM
  • thanks buddy. it is working now.

    Researcher

    Tuesday, December 11, 2012 5:57 PM
  • Hi I have tried this and I am still having the same issue.  I am still unable to connect. i have am still having Diagnostic Policy Services is not running.  The network adapter.  
    Friday, December 14, 2012 10:21 PM
  • I tried uninstalling and re-installing network drivers and registry fix suggested earlier in this thread.  Nothing worked.

    Farahannasir's fix worked for me.  Thanks


    Pramod Patel pramodpatel101@gmail.com

    Saturday, February 02, 2013 5:31 PM
  • I have tried this (@farhannasir) but the Diagnostics policy service is still NOT running.

    I also tried other suggestion posted in this thread without success.

    Any other sugesstions?

    Both Network- and Internet-Connection work fine. It's just the Diagnostic Policy Service that is not able to run.


    Dig-IT-all


    • Edited by HansLoepfe Thursday, February 07, 2013 2:02 PM
    Thursday, February 07, 2013 1:55 PM
  • I'm running Windows 8 and was having the same error.  Tried your command line suggestions, and it worked.  Thanks!

    JoeyG

    Sunday, March 10, 2013 1:36 AM
  • It is old post but i recently got into same issue and Following suggestion worked for me.

    go to start ,search and type:- cmd, right click on returned cmd.exe and
    select "run as administrator" at the prompt type:-


    net localgroup Administrators /add networkservice
    press enter then type:
    net localgroup Administrators /add localservice
    press enter then type:
    exit
    press
    enter and restart your computer


    It had worked at first but then the wireless adapter couldn't even see my router I have still have problem
    Monday, June 10, 2013 3:08 PM
  • Thankew sooo much
    such a relief :)

    Tuesday, June 25, 2013 2:32 PM
  • This solution of netlocal - worked for me -- thank you
    Friday, July 05, 2013 12:33 AM
  • Thanks farhannasir, the solution u offered worked for me.
    Friday, July 05, 2013 4:10 AM
  • Amazing! After 24 hours farting around to no avail this finally worked, SO MUCH THANKS
    Monday, July 15, 2013 1:54 PM
  • You are a genius!! Thank you sooooooooo much! :)
    Wednesday, July 24, 2013 6:24 PM
  • none of this worked for me.  I am receiving a "limited access" message from my wireless but when I connect a cable to my computer I receive the same message.  I have tried several options and nothing has worked.  I have googled how to find and fix problem to no avail.  Am I the ONLY person who has this issue?  I mean I use the stupid computer for emails, the surf the web and the occasional porn site.  can anyone help?!?!?!?!?!?!  I'm ready to literally destroy the computer but I have too many picutres on it that I won't be able to save.
    Friday, July 26, 2013 8:56 PM
  • I used the fix and it worked like a charm. I suspect that you are not running it properly. Did you get a "Successfully run" message after entering both commands? If so then you must type "exit" to close the command prompt window and then reboot. If still unsuccessful Your only other recourse would be to to boot from the windows 7 dvd and do a repair. Failing that reload the whole OS. After this create an image or restore point to fall back on when these occurrences rear their ugly heads.

    Regards,

    Harvey Foonman

    The Worlds Outlet

    Wednesday, August 07, 2013 11:27 PM
  • Worked like a charm!! and thats after uninstalling almost every little security thing i had... scanning etc thanks a bunch!
    Wednesday, August 14, 2013 8:56 AM
  • You are a genius.... for many months I have had a red cross next to network and recently no access at all - your advice was incredible many thanks....... :o) All systems are go now....
    Friday, August 16, 2013 2:58 PM
  • Hero save my uni work guy must be in the matrix
    Monday, August 19, 2013 6:33 PM
  • Man you are the best!

    Your solution worked great on a Dell laptop!

    Thank you very much!

    Tuesday, August 27, 2013 1:55 PM
  • Hello,

    Try conncting to the WiFi using a 3rd party client " odyssey client access manager" This will enable its own Network and connect to WI-FI, when windows is throwing up a diagnostic policy service is not running error.

    Wednesday, August 28, 2013 3:27 PM
  • This work great, you are to-much.
    Thursday, August 29, 2013 12:09 PM
  • Thanks farhannasir! Worked perfectly.
    Wednesday, September 04, 2013 7:27 AM
  • Thanks... It worked for me..

    Friday, September 06, 2013 6:01 PM
  • Hello,

    Initially the solution provided didn't work for me but I retried it and made sure I typed what was in the message exactly.  Note: the case and the space after the word Administrators.  Step 1: Go to Start menu
    Step 2: In search type "cmd"
    Step 3: Right click on cmd program and select "Run as administrator"
    Step 4: Type "net localgroup Administrators /add networkservice" and press enter.  You should get a message saying it was successfully completed.
    Step 5: Type "net localgroup Administrators /add networkservice" and press enter.  You should get a message saying it was successfully completed.
    Step 6: Type "exit" and press enter.
    Step 7: Restart your computer


    • Edited by amartin1345 Monday, September 09, 2013 1:46 AM
    Monday, September 09, 2013 1:46 AM
  • I tried this but when I typed net localgroup administrators /add localservice it said 'system error 1378 has occurred. The specified account name is already a member of the group'
    Monday, September 09, 2013 6:32 PM
  • I tried this but when I typed net localgroup administrators /add localservice it said 'system error 1378 has occurred. The specified account name is already a member of the group'
    ^^ Same here. Also completed the uninstall of both network device and network card >> Reboot >> Completed the file system check >> All Clear! >> Yet still no Diagnostic Services or Internet Connection.. Thoughts?
    Tuesday, September 10, 2013 2:35 AM
  • It worked! Thank you Farhannasir! You are a GENIUS contributor. What do you think caused this issue?

    Saturday, September 21, 2013 4:15 AM
  • aha :) forgot the space after the word Adminstrators, but now all sorted :) Good shit..... Many Thanks
    Sunday, October 06, 2013 5:52 PM
  • so i did this and it worked like a charm, for a time, only every time i restart i have to do it again and again, its a real pain,is there anyway to keep it done permanently?
    Monday, October 07, 2013 7:43 PM
  • Thanks for this - I tried this and it worked! BUT... after a little while (1 or 2) restarts... I got the same error messages "Diagnostic Policy Service not working"

    So this time, when I repeated your instructions with the command prompt, I get error messages like this... "System error 1378 has occured. The specified account name is already a member of the group."

    HELP ME!!

    Tuesday, October 15, 2013 8:09 AM
  • I tried this but when I typed net localgroup administrators /add localservice it said 'system error 1378 has occurred. The specified account name is already a member of the group'

    ^^ Same here. Also completed the uninstall of both network device and network card >> Reboot >> Completed the file system check >> All Clear! >> Yet still no Diagnostic Services or Internet Connection.. Thoughts?

    SAME FOR ME TOO! I HAVE NOT UNINSTALLED NETWORK DEVICE OR CARD YET - AS IT SEEMS TO NOT BE THE PROBLEM, ACCORDING TO THE POSTS HERE!
    Tuesday, October 15, 2013 8:11 AM
  • Please, please help me :( after I type the certain admin phrases, cmd says that my access is denied. If you're around, can you answer why(dumbest way possible please!)?
    EDIT: Thanks so much, to whoever posted the codes! That completely fixed the problems! Props! :D
    Thursday, November 07, 2013 12:35 AM
  • I tried everything.  This worked!!!!!  I had to try this a couple of times before I realized there is a space after "Administrators".  Once I got that, this worked perfectly.  Thank you very, very much.
    Friday, November 08, 2013 8:14 PM
  • Worked for me. Thanks!
    Sunday, November 10, 2013 9:13 AM
  • worked for me.

    I had to hard reboot because the machine became unresponsive, and ended up leaving the diagnositic service locked and unable to start.     using the network troubleshooter,  failed because of the diagnositic service.

    Thanks for the above process.   helped dramatically.   was expecting to waste another 3 hrs on top of the 1 hr already wasted.

    did I mention that I really love my chromebook.   No problems like this and 8 second boot,  not 8 minute.

    Monday, November 25, 2013 2:42 PM
  • you are a genius to me,you served me when I was down and out,advice after advise,none worked serve for yours,you brought humpy dumtpy back up again
    • Edited by djancer Thursday, November 28, 2013 8:14 PM
    Thursday, November 28, 2013 8:13 PM
  • saved me a ton of time. worked for me as well.thanks again!


    Kalyan

    Friday, November 29, 2013 10:36 PM
  • Thanks for no bullshit, bullseye :-)
    Thursday, December 05, 2013 7:58 PM
  • You are the bomb!!! Thanks!
    Thursday, December 12, 2013 5:44 PM
  • Thank you, this made my day!!!

    But in Norway I had to replace "Administrators" with "Administratorer"

    Thanks again!! 

    Regards,
    Per

     
    Sunday, December 29, 2013 9:01 PM
  • This worked perfectly. Thanks farhannasir.
    Friday, January 17, 2014 6:15 PM
  • You are a life saver!!!  OMG! And it was simple to do.  THANK YOU THANK YOU THANK YOU!
    Friday, April 04, 2014 5:32 AM
  • Please help i only get systemerror 1376 what to do??
    Wednesday, April 16, 2014 10:38 PM