none
Windows Update KB2592687 fails to install

    Question

  • Hope somebody can help please?

    Windows Pro x64 SP1.

    Trying to install KB2592687 either with Windows Updates or manual install fails on one workstation.

    - System
    - Provider
    [
    Name]
    Microsoft-Windows-WindowsUpdateClient
    [
    Guid]
    {945A8954-C147-4ACD-923F-40C45405A658}
    EventID 20
    Version 0
    Level 2
    Task 1
    Opcode 13
    Keywords 0x8000000000000028
    - TimeCreated
    [
    SystemTime]
    2012-10-25T15:03:37.322957500Z
    EventRecordID 151560
    Correlation
    - Execution
    [
    ProcessID]
    404
    [
    ThreadID]
    8024
    Channel System
    Computer tech009.xxx.local
    - Security
    [
    UserID]
    S-1-5-18
    - EventData
    errorCode 0x80070002
    updateTitle Update for Windows 7
    for x64-based Systems (KB2592687)
    updateGuid {D30E6B99-5CA6-49D4-83C5-7543236D341B}

    Thanks for looking

    Cheers

    GRaham

    updateRevisionNumber

    200

    Thursday, October 25, 2012 3:19 PM

Answers

  • I just ran across this with a user and after some research it ended up being that the Windows Firewall Service was missing.  Please confirm that your "Windows Firewall" service is listed in "Services.msc".  If not see: (http://social.technet.microsoft.com/Forums/en-US/w7itprosecurity/thread/5366225a-46e7-4d6c-a389-8bd18a5c3aad).  There is a link inside that post that resets the service.  Once you run the tool to fix the service restart the computer and ensure the "Windows Firewall" service is listed and proceed to try your update again. 

    The user I worked with had McAfee Firewall installed and I can only assume it removed the default Windows one which is apparently a prerequisite for this patch.

    HTH,

    John

    • Proposed as answer by jgaughan Thursday, December 20, 2012 10:10 PM
    • Marked as answer by Geezer63rd Friday, December 21, 2012 3:24 PM
    Thursday, December 20, 2012 10:10 PM

All replies

  • Not to worry.  You are not alone.

    We approached it by repeating the WSUS process twice, using Windows Update directly and still no joy, just a failed status for the update and a request to reinstall it (which continues to fail).

    In our case the client runs Windows 7 Ultimate for x64 sp1, the error details shows Code 80070422.

    Hopefully in the next patch cycle this will get addressed.


    Thursday, October 25, 2012 7:01 PM
  • windows 7 pro x64 sp1 fails here also..  with error code 80070002... installed ok  on 2 out of 3 machines.. although those were home x32
    Thursday, October 25, 2012 11:08 PM
  • Hi,

    I would like suggest you try the following suggestions and check if it helps:

    1. Boot into Clean Boot Mode and try updating again.

    2. Run the Microsoft Fixit and see how it works.

    Fix the problem with Microsoft Windows Update that is not working

    3. Try System Update Readiness tool by referring to What is the System Update Readiness Tool?.

    Finally, Please check the issue about Windows update error code 0x80070002 referring to the methods in the following Knowledge Base article:

    http://support.microsoft.com/kb/910336

    Hope this helps.

    Regards.


    Spencer

    TechNet Community Support

    • Proposed as answer by CommerceCompany Saturday, October 27, 2012 8:29 AM
    • Unproposed as answer by Geezer63rd Wednesday, November 14, 2012 12:45 PM
    Friday, October 26, 2012 8:03 AM
  • Hi,

    I would like suggest you try the following suggestions and check if it helps:

    1. Boot into Clean Boot Mode and try updating again.

    2. Run the Microsoft Fixit and see how it works.

    Fix the problem with Microsoft Windows Update that is not working

    3. Try System Update Readiness tool by referring to What is the System Update Readiness Tool?.

    Finally, Please check the issue about Windows update error code 0x80070002 referring to the methods in the following Knowledge Base article:

    http://support.microsoft.com/kb/910336

    Hope this helps.

    Regards.


    Spencer

    TechNet Community Support

    Hi Spencer,

    Thanks for you reply.  Tried all that but no joy - still have same error on install.  Our updates come from the WSUS server.  Other users have installed this ok.

    I've tried downloading directly from MS website but still have same problem.

    Cheers

    Graham

    Friday, October 26, 2012 4:15 PM
  • I have the same problem on my win7x64 sp1. After reboot the update fails and reverts. The update log says it failed with error 8004402F.

    I tried the following steps:

    1. Clean boot - didn't help, same error

    2. Microsoft Fixit - the tool doesn't even start, it gives some runtime error and that's it.

    3. System update readiness tool didn't change anything

    4. sfc /scannow didn't complain about anything.

    5. I had 2 updates on my list initially, both of them failed to installed, but separately I've managed to install another one.

    Regards,

    Sergey.

    Friday, October 26, 2012 4:36 PM
  • I have the same problem on my win7x64 sp1. After reboot the update fails and reverts. The update log says it failed with error 8004402F.

    I tried the following steps:

    1. Clean boot - didn't help, same error

    2. Microsoft Fixit - the tool doesn't even start, it gives some runtime error and that's it.

    3. System update readiness tool didn't change anything

    4. sfc /scannow didn't complain about anything.

    5. I had 2 updates on my list initially, both of them failed to installed, but separately I've managed to install another one.

    Regards,

    Sergey.

    I've managed to fix it ! Turned out that my %TEMP% variable in system variables (not user variables) was pointing to a path which was not valid anymore. Fixing that made the update install. I guess the error 8004402F is about file access issues, and I'm surprised that none of the suggested validation tools catch this.

    Cheers,

    Sergey

    • Edited by ZergeyN Friday, October 26, 2012 6:46 PM
    • Proposed as answer by theking2 Tuesday, November 13, 2012 8:17 PM
    • Unproposed as answer by Geezer63rd Monday, December 17, 2012 9:52 AM
    Friday, October 26, 2012 6:45 PM
  • Spencer,

    Worked like a champ here.

    Thank you.

    Saturday, October 27, 2012 8:30 AM
  • can you guys explain yourselves a bit please?  i can't get my situation fixed.

    i have two updates that keep reappearing, the first one fails, KB2592687

    here is my path:

    C:\Windows\Temp;C:\Program Files (x86)\NVIDIA Corporation\PhysX\Common;%SystemRoot%\system32;%SystemRoot%;%SystemRoot%\System32\Wbem;%SYSTEMROOT%\System32\WindowsPowerShell\v1.0\;C:\Program Files (x86)\Common Files\Roxio Shared\DLLShared\;C:\Program Files (x86)\Common Files\Roxio Shared\OEM\12.0\DLLShared\;C:\Program Files (x86)\Roxio\OEM\AudioCore\;C:\Program Files (x86)\Intel\OpenCL SDK\2.0\bin\x86;C:\Program Files (x86)\Intel\OpenCL SDK\2.0\bin\x64

    based on what was said in this thread, i added C:\Windows\Temp to the beginning of it, in case that was it.  i rebooted, and then i tried KB2592687 again.  failed.

    the way it fails is weird.  it seems successful, and then prompts a reboot.  the "shutdown configure" seems ok then on startup the configure gets most of the way percentage wise, then fails.  then it "reverts the changes" which itself requires a power cycle.

    this is very frustrating.

    the other update KB2574819 has now "successfully" installed TWICE and keeps appearing in the list of things to still be installed.  wtf is that about?

    this is really annoying.  does anyone know how to fix these issues?  thx, -mdw

    Monday, October 29, 2012 11:08 AM
  • I've tried Spencer and Zergey's suggestions but I still have the same problem.

    KB2592687 says it installs correctly but then after restart, the change is reverted.

    I've also looked at permissions for the %TEMP% folders and they are the same as my other user's systems that the update worked on.

    So, still none the wiser here.

    THanks

    Graham

    Monday, October 29, 2012 11:21 AM
  • I have the same issue and tried both solutions with no luck.

    Thanks,

    H

    Monday, October 29, 2012 6:57 PM
  • Hi,

    Please make sure you must be running Windows 7 SP1 or Windows Server 2008 R2 SP1 and Kb2574819 has already installed in your computer  before you begin to intall KB2592687.

    How to Check if Service Pack One for Windows 7 is Installed or Not, see here.

    Regards.


    Spencer

    TechNet Community Support

    Tuesday, October 30, 2012 1:52 AM
  • Hi Spencer, Yes, both those are installed fine Thanks Graham
    Tuesday, October 30, 2012 7:28 AM
  • Both Windows 7 SP1 and KB2574819 are installed and KB2592687 still doesn't install.

    Thanks,

    H

    Tuesday, October 30, 2012 12:54 PM
  • Hi,

    H_julien, please provide Windowsupdate.log file at here for further troubleshoot.

    How to locate this log:

    1.Click Start, and then click Run.
    2.In the Open box, type windowsupdate.log, and then click OK.

    Regards.


    Spencer

    TechNet Community Support


    Wednesday, October 31, 2012 3:11 AM
  • Do you want my windowsupdate.log too?
    Wednesday, October 31, 2012 7:30 AM
  • Hi,

    Yes, Geezer please provide your Windowsupdate.log too. Also, have you tried to install KB2592687 in safe mode with network connection?

    Regards.


    Spencer

    TechNet Community Support

    Wednesday, October 31, 2012 8:05 AM
  • Is there somewhere to upload the file or do you want me to paste the whole of the contents here as text?
    Thursday, November 01, 2012 10:00 AM
  • 2012-11-01 16:45:59:333 420 1b4c Agent  *   Title = Update for Windows 7 for x64-based Systems (KB2592687)
    2012-11-01 16:45:59:334 420 1b4c Agent  *   UpdateId = {D30E6B99-5CA6-49D4-83C5-7543236D341B}.200
    2012-11-01 16:45:59:334 420 1b4c Agent  *     Bundles 1 updates:
    2012-11-01 16:45:59:334 420 1b4c Agent  *       {CC5D5D63-32BB-4593-BD6F-3B61BA97707F}.200
    2012-11-01 16:45:59:356 420 834 AU All updates already downloaded, setting percent complete to 100
    2012-11-01 16:46:00:363 420 ce8 AU All updates already downloaded, setting percent complete to 100
    2012-11-01 16:46:01:283 420 834 AU All updates already downloaded, setting percent complete to 100
    2012-11-01 16:46:03:297 420 ce8 AU All updates already downloaded, setting percent complete to 100
    2012-11-01 16:46:04:026 420 ce8 AU Getting featured update notifications.  fIncludeDismissed = true
    2012-11-01 16:46:04:026 420 ce8 AU No featured updates available.
    2012-11-01 16:46:04:046 420 ce8 AU All updates already downloaded, setting percent complete to 100
    2012-11-01 16:46:05:058 420 d08 AU All updates already downloaded, setting percent complete to 100
    2012-11-01 16:46:05:309 420 590 AU All updates already downloaded, setting percent complete to 100
    2012-11-01 16:46:06:071 420 ce8 AU All updates already downloaded, setting percent complete to 100
    2012-11-01 16:46:07:085 420 d08 AU All updates already downloaded, setting percent complete to 100
    2012-11-01 16:46:07:321 420 834 AU All updates already downloaded, setting percent complete to 100
    2012-11-01 16:46:08:099 420 834 AU All updates already downloaded, setting percent complete to 100
    2012-11-01 16:46:09:113 420 834 AU All updates already downloaded, setting percent complete to 100
    2012-11-01 16:46:09:331 420 834 AU All updates already downloaded, setting percent complete to 100
    2012-11-01 16:46:10:127 420 590 AU All updates already downloaded, setting percent complete to 100
    2012-11-01 16:46:10:860 420 1b4c Handler Attempting to create remote handler process as APS-CAMBRIDGE\GrahamL in session 1
    2012-11-01 16:46:11:142 420 590 AU All updates already downloaded, setting percent complete to 100
    2012-11-01 16:46:11:290 420 1b4c DnldMgr Preparing update for install, updateId = {CC5D5D63-32BB-4593-BD6F-3B61BA97707F}.200.
    2012-11-01 16:46:11:344 420 590 AU All updates already downloaded, setting percent complete to 100
    2012-11-01 16:46:11:377 4592 17a8 Misc ===========  Logging initialized (build: 7.6.7600.256, tz: -0000)  ===========
    2012-11-01 16:46:11:377 4592 17a8 Misc  = Process: C:\Windows\system32\wuauclt.exe
    2012-11-01 16:46:11:377 4592 17a8 Misc  = Module: C:\Windows\system32\wuaueng.dll
    2012-11-01 16:46:11:377 4592 17a8 Handler :::::::::::::
    2012-11-01 16:46:11:377 4592 17a8 Handler :: START ::  Handler: CBS Install
    2012-11-01 16:46:11:377 4592 17a8 Handler :::::::::
    2012-11-01 16:46:11:379 4592 17a8 Handler Starting install of CBS update CC5D5D63-32BB-4593-BD6F-3B61BA97707F
    2012-11-01 16:46:11:390 4592 17a8 Handler CBS package identity: Microsoft-Windows-RDP-WinIP-Package-TopLevel~31bf3856ad364e35~amd64~~7.1.7601.16398
    2012-11-01 16:46:11:501 4592 17a8 Handler Installing self-contained with source=C:\Windows\SoftwareDistribution\Download\c2bf4302897ab15de04b57e8fba65bf2\Windows6.1-KB2592687-x64.cab, workingdir=C:\Windows\SoftwareDistribution\Download\c2bf4302897ab15de04b57e8fba65bf2\inst
    2012-11-01 16:46:12:156 420 590 AU All updates already downloaded, setting percent complete to 100
    2012-11-01 16:46:13:169 420 d08 AU All updates already downloaded, setting percent complete to 100
    2012-11-01 16:46:13:356 420 ce8 AU All updates already downloaded, setting percent complete to 100
    2012-11-01 16:46:14:184 420 834 AU All updates already downloaded, setting percent complete to 100
    2012-11-01 16:46:15:197 420 590 AU All updates already downloaded, setting percent complete to 100
    2012-11-01 16:46:15:371 420 590 AU All updates already downloaded, setting percent complete to 100
    2012-11-01 16:46:16:211 420 590 AU All updates already downloaded, setting percent complete to 100
    2012-11-01 16:46:17:226 420 ce8 AU All updates already downloaded, setting percent complete to 100
    2012-11-01 16:46:17:382 420 ce8 AU All updates already downloaded, setting percent complete to 100
    2012-11-01 16:46:18:239 420 590 AU All updates already downloaded, setting percent complete to 100
    2012-11-01 16:46:19:252 420 834 AU All updates already downloaded, setting percent complete to 100
    2012-11-01 16:46:19:393 420 834 AU All updates already downloaded, setting percent complete to 100
    2012-11-01 16:46:20:266 420 ce8 AU All updates already downloaded, setting percent complete to 100
    2012-11-01 16:46:21:280 420 d08 AU All updates already downloaded, setting percent complete to 100
    2012-11-01 16:46:21:406 420 d08 AU All updates already downloaded, setting percent complete to 100
    2012-11-01 16:46:22:294 420 834 AU All updates already downloaded, setting percent complete to 100
    2012-11-01 16:46:23:308 420 834 AU All updates already downloaded, setting percent complete to 100
    2012-11-01 16:46:23:417 420 d08 AU All updates already downloaded, setting percent complete to 100
    2012-11-01 16:46:24:322 420 834 AU All updates already downloaded, setting percent complete to 100
    2012-11-01 16:46:25:336 420 ce8 AU All updates already downloaded, setting percent complete to 100
    2012-11-01 16:46:25:431 420 ce8 AU All updates already downloaded, setting percent complete to 100
    2012-11-01 16:46:26:351 420 d08 AU All updates already downloaded, setting percent complete to 100
    2012-11-01 16:46:27:365 420 834 AU All updates already downloaded, setting percent complete to 100
    2012-11-01 16:46:27:442 420 834 AU All updates already downloaded, setting percent complete to 100
    2012-11-01 16:46:28:379 420 ce8 AU All updates already downloaded, setting percent complete to 100
    2012-11-01 16:46:29:393 420 834 AU All updates already downloaded, setting percent complete to 100
    2012-11-01 16:46:29:454 420 834 AU All updates already downloaded, setting percent complete to 100
    2012-11-01 16:46:30:407 420 ce8 AU All updates already downloaded, setting percent complete to 100
    2012-11-01 16:46:31:421 420 590 AU All updates already downloaded, setting percent complete to 100
    2012-11-01 16:46:31:467 420 590 AU All updates already downloaded, setting percent complete to 100
    2012-11-01 16:46:32:434 420 834 AU All updates already downloaded, setting percent complete to 100
    2012-11-01 16:46:33:448 420 d08 AU All updates already downloaded, setting percent complete to 100
    2012-11-01 16:46:33:481 420 d08 AU All updates already downloaded, setting percent complete to 100
    2012-11-01 16:46:34:462 420 590 AU All updates already downloaded, setting percent complete to 100
    2012-11-01 16:46:35:477 420 ce8 AU All updates already downloaded, setting percent complete to 100
    2012-11-01 16:46:35:492 420 ce8 AU All updates already downloaded, setting percent complete to 100
    2012-11-01 16:46:36:490 420 834 AU All updates already downloaded, setting percent complete to 100
    2012-11-01 16:46:37:504 420 ce8 AU All updates already downloaded, setting percent complete to 100
    2012-11-01 16:46:37:504 420 590 AU All updates already downloaded, setting percent complete to 100
    2012-11-01 16:46:37:831 4592 17a8 Handler Requesting post-reboot reporting for package Microsoft-Windows-RDP-WinIP-Package-TopLevel~31bf3856ad364e35~amd64~~7.1.7601.16398.
    2012-11-01 16:46:37:831 4592 17a8 Handler Completed install of CBS update with type=3, requiresReboot=1, installerError=0, hr=0x0
    2012-11-01 16:46:37:832 4592 17a8 Handler :::::::::
    2012-11-01 16:46:37:832 4592 17a8 Handler ::  END  ::  Handler: CBS Install
    2012-11-01 16:46:37:832 4592 17a8 Handler :::::::::::::
    2012-11-01 16:46:37:833 420 20a0 AU >>##  RESUMED  ## AU: Installing update [UpdateId = {D30E6B99-5CA6-49D4-83C5-7543236D341B}, succeeded]
    2012-11-01 16:46:37:855 420 1b4c Agent *********
    2012-11-01 16:46:37:855 420 1b4c Agent **  END  **  Agent: Installing updates [CallerId = AutomaticUpdates]
    2012-11-01 16:46:37:855 420 1b4c Agent *************
    2012-11-01 16:46:37:855 420 20a0 AU Install call completed.
    2012-11-01 16:46:37:855 420 20a0 AU  # WARNING: Install call completed, reboot required = Yes, error = 0x00000000
    2012-11-01 16:46:37:855 420 20a0 AU #########
    2012-11-01 16:46:37:855 420 20a0 AU ##  END  ##  AU: Installing updates [CallId = {A627B905-3622-40C7-A670-FA8BBF4CE88F}]
    2012-11-01 16:46:37:855 420 20a0 AU #############
    2012-11-01 16:46:37:855 420 20a0 AU Install complete for all calls, reboot  needed
    2012-11-01 16:46:37:856 420 20a0 AU Successfully wrote event for AU health state:0
    2012-11-01 16:46:37:857 420 590 AU All updates already downloaded, setting percent complete to 100
    2012-11-01 16:46:39:517 420 834 AU All updates already downloaded, setting percent complete to 100
    2012-11-01 16:46:39:560 420 834 AU UpdateDownloadProperties: 0 download(s) are still in progress.
    2012-11-01 16:46:39:560 420 834 AU Triggering Offline detection (non-interactive)
    2012-11-01 16:46:39:561 420 834 AU AU setting pending client directive to 'Reboot Pending'
    2012-11-01 16:46:39:561 420 834 AU Changing existing AU client directive from 'Progress Ux' to 'Reboot Pending', session id = 0x1
    2012-11-01 16:46:39:637 420 834 AU Successfully wrote event for AU health state:0
    2012-11-01 16:46:39:637 420 2298 AU #############
    2012-11-01 16:46:39:637 420 2298 AU ## START ##  AU: Search for updates
    2012-11-01 16:46:39:637 420 2298 AU #########
    2012-11-01 16:46:39:639 420 2298 AU <<## SUBMITTED ## AU: Search for updates [CallId = {A64F0DAE-87B8-47E1-8A60-40718F957E63}]
    2012-11-01 16:46:39:639 420 1b88 Agent *************
    2012-11-01 16:46:39:639 420 1b88 Agent ** START **  Agent: Finding updates [CallerId = AutomaticUpdates]
    2012-11-01 16:46:39:639 420 1b88 Agent *********
    2012-11-01 16:46:39:639 420 1b88 Agent  * Online = No; Ignore download priority = No
    2012-11-01 16:46:39:639 420 1b88 Agent  * Criteria = "IsInstalled=0 and DeploymentAction='Installation' or IsPresent=1 and DeploymentAction='Uninstallation' or IsInstalled=1 and DeploymentAction='Installation' and RebootRequired=1 or IsInstalled=0 and DeploymentAction='Uninstallation' and RebootRequired=1"
    2012-11-01 16:46:39:639 420 1b88 Agent  * ServiceID = {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7} Managed
    2012-11-01 16:46:39:639 420 1b88 Agent  * Search Scope = {Machine}
    2012-11-01 16:46:39:639 7796 1d54 CltUI AU client got new directive = 'Reboot Pending', serviceId = {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7}, return = 0
    2012-11-01 16:46:54:589 420 2298 Misc WARNING: IsSessionNonstandardUI: session 65536 is an unknown session type 0; treating it as a standard session
    2012-11-01 16:46:56:225 420 1b88 Agent WARNING: Failed to evaluate Installed rule, updateId = {189A8F50-0C3A-4FDF-8BC2-BC23A3EB11FB}.101, hr = 80242013
    2012-11-01 16:47:01:189 5668 1d30 Misc ===========  Logging initialized (build: 7.6.7600.256, tz: -0000)  ===========
    2012-11-01 16:47:01:189 5668 1d30 Misc  = Process: C:\Windows\Explorer.EXE
    2012-11-01 16:47:01:189 5668 1d30 Misc  = Module: C:\Windows\system32\wucltux.dll
    2012-11-01 16:47:01:189 5668 1d30 Misc WARNING: SUS Client is rebooting system.
    2012-11-01 16:47:03:465 420 2298 AU AU received handle event
    2012-11-01 16:47:06:306 420 1b88 Agent  * Added update {D30E6B99-5CA6-49D4-83C5-7543236D341B}.200 to search result
    2012-11-01 16:47:06:306 420 1b88 Agent  * Found 1 updates and 75 categories in search; evaluated appl. rules of 1141 out of 2405 deployed entities
    2012-11-01 16:47:06:344 420 1b88 Agent *********
    2012-11-01 16:47:06:344 420 1b88 Agent **  END  **  Agent: Finding updates [CallerId = AutomaticUpdates]
    2012-11-01 16:47:06:344 420 1b88 Agent *************
    2012-11-01 16:47:06:364 420 1b88 Report REPORT EVENT: {2D38E865-43F5-4E76-9BE2-1C55350F4F1D} 2012-11-01 16:46:37:855-0000 1 193 102 {00000000-0000-0000-0000-000000000000} 0 0 AutomaticUpdates Success Content Install Restart Required: To complete the installation of the following updates, the computer must be restarted. Until this computer has been restarted, Windows cannot search for or download new updates:  - Update for Windows 7 for x64-based Systems (KB2592687)
    2012-11-01 16:47:06:364 420 20a0 AU >>##  RESUMED  ## AU: Search for updates [CallId = {A64F0DAE-87B8-47E1-8A60-40718F957E63}]
    2012-11-01 16:47:06:364 420 20a0 AU  # 1 updates detected
    2012-11-01 16:47:06:364 420 1b88 Report CWERReporter finishing event handling. (00000000)
    2012-11-01 16:47:06:364 420 20a0 AU #########
    2012-11-01 16:47:06:364 420 20a0 AU ##  END  ##  AU: Search for updates [CallId = {A64F0DAE-87B8-47E1-8A60-40718F957E63}]
    2012-11-01 16:47:06:364 420 20a0 AU #############
    2012-11-01 16:47:06:364 420 20a0 AU Featured notifications is disabled.
    2012-11-01 16:47:06:364 420 20a0 AU Successfully wrote event for AU health state:0
    2012-11-01 16:47:06:365 420 20a0 AU Successfully wrote event for AU health state:0
    2012-11-01 16:47:11:364 420 1b88 Report CWERReporter finishing event handling. (00000000)
    2012-11-01 16:47:18:465 420 2298 Misc WARNING: IsSessionNonstandardUI: session 65536 is an unknown session type 0; treating it as a standard session
    2012-11-01 16:47:18:467 420 2298 AU Launched new AU client for directive 'Reboot Pending', session id = 0x1
    2012-11-01 16:47:18:474 420 2298 AU AU received handle event
    2012-11-01 16:47:33:476 420 2298 Misc WARNING: IsSessionNonstandardUI: session 65536 is an unknown session type 0; treating it as a standard session
    2012-11-01 16:47:33:478 420 2298 AU Launched new AU client for directive 'Reboot Pending', session id = 0x1
    2012-11-01 16:47:33:484 420 2298 AU AU received handle event
    2012-11-01 16:47:38:178 420 2298 Shutdwn user declined update at shutdown
    2012-11-01 16:47:38:179 420 2298 AU Successfully wrote event for AU health state:0
    2012-11-01 16:47:38:179 420 2298 AU AU initiates service shutdown
    2012-11-01 16:47:38:179 420 2298 AU ###########  AU: Uninitializing Automatic Updates  ###########
    2012-11-01 16:47:38:185 420 2298 Report CWERReporter finishing event handling. (00000000)
    2012-11-01 16:47:38:280 420 2298 Service *********
    2012-11-01 16:47:38:280 420 2298 Service **  END  **  Service: Service exit [Exit code = 0x240001]
    2012-11-01 16:47:38:280 420 2298 Service *************
    Thursday, November 01, 2012 5:06 PM
  • Hi,

     Also, have you tried to install KB2592687 in safe mode with network connection?

    Regards.


    Spencer

    TechNet Community Support

     Hi Spencer,

    You can't install this in safe mode.  It complains to you of such.

    Thursday, November 01, 2012 5:08 PM
  • To complete the installation of the following updates, the computer must be restarted. Until this computer has been restarted, Windows cannot search for or download new updates:  - Update for Windows 7 for x64-based Systems (KB2592687)

    Shutdwn user declined update at shutdown

    Hi,

    It's seems that the system requires to restart computer to install this KB and you declined update at shutdown.

    Also, can you provide the CBS.log for further troubleshoot?

    Regards.


    Spencer

    TechNet Community Support

    Friday, November 02, 2012 2:29 AM
  • Hi Spencer,

    Whatever the log is saying, I assure you I have not declined any update.  I have tried to install this several times.  It appears to be ok, then asks for a reboot.  On restarting, the message "Failure configuring windows updates. Reverting system" is displayed.

    The cbs.log is too big to post here.  Do you want me to upload it somewhere?

    Thanks

    Graham

    Friday, November 02, 2012 9:40 AM
  • I see the same problem. KB2592687 fails to install. KB2574819 is installed. The process is:

    1. Install KB2592687 either via Windows update or from download. 
    2. Installation appears to succeed and requests reboot
    3. On reboot, see the "Windows is configuring updates" message, followed by a failure message and a reboot
    4. Windows reverts the update installation and reboots again.
    5. There is an error in the event log from Windows Update:

    Installation Failure: Windows failed to install the following update with error 0x80070002: Update for Windows 7 for x64-based Systems (KB2592687).


    Software Developer

    Monday, November 05, 2012 3:37 PM
  • Hi,

    Please post a copy of your CBS.log as a shared file to your Sky Drive with a link here.
    http://social.technet.microsoft.com/Forums/en-US/w7itproui/thread/4fc10639-02db-4665-993a-08d865088d65


    Spencer

    TechNet Community Support

    Wednesday, November 07, 2012 2:01 AM
  • Likewise, I have had this problem since 10/26/12. I have tried many times and ways. I just spent the last 12 hours trying different things. That is how I ended up here. I phoned Microsoft several times today and gave them remote access. I have searched Many places for an answer. I will check back to see if any of you can come up with the answer... Good Luck, and Thanks
    Wednesday, November 07, 2012 3:11 AM
  • Link to folder with my CBS logfile archive from the failed update:

    https://skydrive.live.com/redir?resid=5A61E301D29F9769!362&authkey=!AASWTonQzB1R0xU


    Software Developer

    Wednesday, November 07, 2012 3:48 AM
  • Here is my cbs.log

    https://skydrive.live.com/redir?resid=415B8BEC8E9A3B50!105&authkey=!AK5iGl28xtkmNDM

    Wednesday, November 07, 2012 9:49 AM
  • Hi,

    Geezer, after i anlysis you CBS.log, I found the error  Failed to internally open package. [HRESULT = 0x800f0805 - CBS_E_INVALID_PACKAGE].

    I suspect this error would make you fail to install update.

    Also, based on my research for the error,  you can try some steps below:

    1. Click Start type cmd (you should see the command prompt populate at the top) Right-click it and select Run as Administrator
    Inside the prompt type sfc /scannow.

    2. Click: Reset Windows Update Components and run the FixIt.

    3. If above ways are not useful, please perform an In-Place Upgrade.

    http://support.microsoft.com/kb/2255099

    Regards.



    Spencer

    TechNet Community Support

    Thursday, November 08, 2012 2:16 AM
  • We are having an issue with patch 2592687 with a Windows 7 x86 machine.  The same results as above.  Does anyone have a resolution to this patch?

    Thank you.

    Amy

    Friday, November 09, 2012 3:01 PM
  • It seems to me that this is definitely an issue with the KB259268 update. Other updates install successfully, so it is unlikely that an In-Place Upgrade should be necessary. The Reset Windows Update Components has already been tried by some here and fails to fix the issue.

    There is likely some hidden dependency in the update which is not satisfied on all machines. An sfc should not hurt but also did not fix the issue on my machine. It is likely more acceptable to most to forego support for the Windows 8 version of RDP rather than undergo the pain of an upgrade install.


    Software Developer

    Friday, November 09, 2012 9:43 PM
  • Please also note that the message "Failed to internally open package. [HRESULT = 0x800f0805 - CBS_E_INVALID_PACKAGE]" occurs many many times in the CBS log file, and so is likely not referring to the update package under discussion here. In fact, it may not even be an indication of a problem - perhaps the installer is checking for the existence of various dependent or conflicting packages as part of the update process.

    Software Developer

    Friday, November 09, 2012 9:47 PM
  • Thanks Sergey, That solved my problem to.

    As I run on an SSD and have plenty of memory I use a ramdisk for temp folders and browser caches and so on. Only this particular update had a problem with that, all others installed just fine.

    It would be helpful if the error message wasn't "8004402F" but instead: "Cannot install without temp folder". That would actually save quite a lot of action on these boards here. 

    regards

    JK

    Tuesday, November 13, 2012 8:21 PM
  • OK I see this proposed as an answer, no doubt because it helped ZergeyN and one other person.

    You should note, though, that the OP noted error 0x80070002, note 0x8004402F, and the bulk of us here (and in the other related thread) certainly don't have something as simple as a missing TEMP path going on. Not to take anything away from ZergeyN but I am not sure this should qualify as an "answer" when it doesn't help most of us.


    Software Developer

    Tuesday, November 13, 2012 10:18 PM
  • The temp file was the first thing I tried and was not a solution for my issue, therefore as Mr. Maynard says, it is not a fix for most people.  I am also not tempted to perform an in-place upgrade as firstly I have no other issues, just this buggy KB update which I don't really need right now and secondly there and plenty of people on this thread and on a second technet thread that have exactly the same problem.  I would say that the patch needs further testing/investigation by Microsoft and I will await a fix.

    Of course welcome any further reasonable suggestions short of re-installing Windows otherwise I'm parking this with MS to fix.

    Thanks for all your help so far...

    Wednesday, November 14, 2012 12:17 PM
  • I hade this same problem. For me it was the first symptom that the pc was infected by "win32\Sirefef" (probably infected via Java). This virus had removed the Base Filtering Engine and made some registry changes that prevented Windows Firewall from running. After getting rid of this virus and restoring the services, the installation of this update was successful.

    Here is what I did:

    Update the latest virus definition for Windows Security Essentials.

    Run a full scan (quick scan is NOT enough) and remove everything it finds.

    Does <windowsfolder>\system32\services.msc exist? If not, copy it from a healthy machine.

    Open Administration Tools -> Services. Is Base Filtering Engine or Windows Firewall missing from the list of services? If any of them are missing, run this utility to restore them: http://support.microsoft.com/mats/windows_firewall_diagnostic/en-us or follow instructions here: http://www.hageltech.com/blog/2012/02/07/base-filtering-engine-problems.html

    Is the BFE service started? If not, start it and set it to start automatically. If you can't start it, follow the last 3 steps of this page: http://www.hageltech.com/blog/2012/02/07/base-filtering-engine-problems.html

    Is the Windows Firewall service started? If not, start it and set it to start automatically. If you can't start it, check the permissions described on this page: http://support.microsoft.com/kb/943996 (to get through it faster, give the "Everyone" "Full Control" +"Read" permissions to all keys listed.

    Now the update should be successful. (And your computer hopefully virus free :P)

    Good luck!

    Friday, November 16, 2012 8:00 PM
  • thank you for the post above.  The patch still failed after the fix but the windows firewall is not started because its controlled by group policy.  Any other ideas of why it would fail?

    thank you.

    Friday, November 16, 2012 9:56 PM
  • AmyR1:

    Which patch did you run that fail? Did the patch change anything (was there a different problem before running the patch?) Is the computer connected to a domain? Do you have another firewall software running on the machine?

    Sunday, November 18, 2012 10:49 AM
  • the patch that failed is KB2592687.  The user had the same virus as your previous post.  The fix program was run on the user's pc.  The machine was rebooted.  We tried running the patch, but the patch failed installing.  The computer is connected to the domain and we have AV client that runs. 
    Monday, November 19, 2012 2:21 PM
  • Ok... Did you check the BFE service as described above?

    "Is the BFE service started? If not, start it and set it to start automatically. If you can't start it, follow the last 3 steps of this page: http://www.hageltech.com/blog/2012/02/07/base-filtering-engine-problems.html"

    When I couldn't start the Firewall service, I got error code "5", not any message about group policy. It is possible that your firewall service is simply... disabled by group policy and that you have another firewall solution in place.

    I do know that remote desktop (which this patch updates) requires the BFE, but I don't think the Firewall is required, so 'm guessing it's the BFE that causes your problem.

    Monday, November 19, 2012 2:29 PM
  • The BFE service is set to start automatically.  the user did receive error code 5 as well.  Currently, we have the patch hidden so it doesn't prompt to install.  Even running the patch manually and administrator doesn't work. 
    Monday, November 19, 2012 3:08 PM
  • ok, then I'm afraid I don't know what's wrong. :(
    Monday, November 19, 2012 3:18 PM
  • Hello together,

    these steps resulted in a successful installation of the Windows updates KB2592687 (Remote Desktop Protocol RDP 8.0) with me:

    1. Stop the service "Remote desktop services" (TermService)
    2. Installation of the Windows Update KB2592687 (whether Windows Update, update package, or WSUS)
    3. Restart Windows

    Hope to be able to help someone this.

    Greeting
    John


    Monday, December 17, 2012 9:26 AM
  • Hi John,

    Thanks for contribution.  Still did not help for me though

    Cheers

    Graham

    Monday, December 17, 2012 9:53 AM
  • I have been installing the other Windows updates as they became available, and the one under discussion kept failing until 26 November when it finally succeeded. A review of Windows updates shows a large number of updates installed on 14 November; perhaps one of them enabled this to be installed?


    Software Developer

    Monday, December 17, 2012 11:41 AM
  • Hi Morris,

    Thanks for the interest.  There have been several other updates that have installed since the update in question first failed.  All other updates have installed correctly since.  Still only having trouble with this one; tried today.

    Regards

    Graham

    Monday, December 17, 2012 11:55 AM
  • If anyone is out there I have also tried all the above fixes and then some and still continue to have this issue. can anyone from Microsoft please get on this and solve this issue ? Running

    HP 2560 P with Windows 7 64 bit SP 1

    All other patches seem to work fine just this one !

    Tuesday, December 18, 2012 6:32 PM
  • All I can say is me too.  Running Windows 7 Enterprize with SP1.  This is the only update that won't install.  It gets to 80% on the reboot and then it reverts the update and reboots on its own.  I ran Fix it and even reinstalled the System Update Readiness Tool per Windows Update error 80073712 help file. No luck to date.
    Tuesday, December 18, 2012 7:30 PM
  • I'm on Windows 7 Starter and this fails to install along with KB2685811. All other updates have installed with no issue. I have run fix-it with no problems detected, sfc /scannow and nothing detected, %TEMP% is working fine, firewall running, BFE running. Tried in Clean Mode, Safe Mode with networking, logged in as Administrator, and always fails.

    Both updates have installed fine on my Windows 7 Professional computers. Starting to think that Windows 7 is just a minor improvement on Windows Vista. Thinking I won't upgrade to Windows 8 until the next version after it comes out. Seems like staying a version behind is better than being current. Don't even have this much trouble with my 2 XP machines, 2 Debian Linux machines, and 3 NAS4Free boxes. All of those are simple to update.

    Wednesday, December 19, 2012 2:30 PM
  • I just ran across this with a user and after some research it ended up being that the Windows Firewall Service was missing.  Please confirm that your "Windows Firewall" service is listed in "Services.msc".  If not see: (http://social.technet.microsoft.com/Forums/en-US/w7itprosecurity/thread/5366225a-46e7-4d6c-a389-8bd18a5c3aad).  There is a link inside that post that resets the service.  Once you run the tool to fix the service restart the computer and ensure the "Windows Firewall" service is listed and proceed to try your update again. 

    The user I worked with had McAfee Firewall installed and I can only assume it removed the default Windows one which is apparently a prerequisite for this patch.

    HTH,

    John

    • Proposed as answer by jgaughan Thursday, December 20, 2012 10:10 PM
    • Marked as answer by Geezer63rd Friday, December 21, 2012 3:24 PM
    Thursday, December 20, 2012 10:10 PM
  • Dear jgaughan,

    THANK YOU. I have been dealing with this issue on a clients computer for weeks. I had tried everything I could find regarding this issue and was in the process of getting ready to formatting the machine but I can verify this DOES work if none of the other possible fixes work. If you had posted one day later I would have blown the entire machine away. Thanks so much again.

    Friday, December 21, 2012 2:31 PM
  • I just ran across this with a user and after some research it ended up being that the Windows Firewall Service was missing.  Please confirm that your "Windows Firewall" service is listed in "Services.msc".  If not see: (http://social.technet.microsoft.com/Forums/en-US/w7itprosecurity/thread/5366225a-46e7-4d6c-a389-8bd18a5c3aad).  There is a link inside that post that resets the service.  Once you run the tool to fix the service restart the computer and ensure the "Windows Firewall" service is listed and proceed to try your update again. 

    The user I worked with had McAfee Firewall installed and I can only assume it removed the default Windows one which is apparently a prerequisite for this patch.

    HTH,

    John

    Well done John!

    Thanks a lot

    Graham

    Friday, December 21, 2012 3:25 PM
  • This worked for me. Thanks!
    Thursday, January 24, 2013 6:09 PM
  • Has not worked for me i have tried every fix and Nothing works 

    all i get is Faild to install and it rolls it back this is the only update that fails to run 

    why has nothing been done to fix this oh i got the update recently it was published 21/10/2012 but this only hit my machine 20/02/2013

    i have hidden this but Microsoft does need to address this 

    Wednesday, February 20, 2013 5:30 PM
  • Please take the registry backup from that machine where this patch is installed successfully and not asking for re-installation. It will resolve it. We have the same issue than it worked for us. Here is the entry which you need to import from the machine.

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Defaults

    This is nothing, it is related to firewall policy.

    • Proposed as answer by Piuysh Wednesday, May 15, 2013 3:29 PM
    Wednesday, May 15, 2013 3:27 PM
  • Please take the registry backup from that machine where this patch is installed successfully and not asking for re-installation. It will resolve it. We have the same issue than it worked for us. Here is the entry which you need to import from the machine.

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Defaults

    This is nothing, it is related to firewall policy.

    Yes, thx to Piuysh, that worked for us! We've gone thru all the suggestions in this thread here, but only this last recommendation did the trick!
    Monday, June 10, 2013 11:59 AM
  • Just figured this out for one of my users... they were being affected by the Win.Trojan.Monder-719 and Win.Trojan.Rbot-1339 malware... 

    Removal of the Malware solved the issue.

    /Volumes/Windows/Windows/System32/FirewallControlPanel.dll:  

    /Volumes/Windows/Windows/SysWOW64/authfwcfg.dll:  

     /Volumes/Windows/Windows/winsxs/amd64_networking-mpssvc_31bf3856ad364e35_6.1.7601.17514_none_689f8c48cfca2cbb/FirewallControlPanel.dll:  

    /Volumes/Windows/Windows/winsxs/x86_networking-mpssvc-netsh_31bf3856ad364e35_6.1.7600.16385_none_aec6eb4f28035582/authfwcfg.dll:  

    Wednesday, August 07, 2013 12:33 PM
  • I tried just about everything on this page with no luck.  Then, right at the end here is what finally solved it.  I was missing the HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Defaults key and contents of it, but I found a clean .reg file in this thread:

    http://social.technet.microsoft.com/Forums/windows/en-US/5366225a-46e7-4d6c-a389-8bd18a5c3aad/windows-firewall-damaged-by-windows-7-antivirus-2012

    Direct download:

    http://download.bleepingcomputer.com/win-services/vista/SharedAccess.reg

    Adding the "Defaults" reg keys finally allowed KB2592687 to install successfully on my Win 7 SP1 x64 laptop.

    Thursday, September 19, 2013 5:28 PM
  • Thank you, ShadowKnows.  Your suggestion - adding the "Defaults" folder with the shared file solved the problem quickly.

    I tried all of the three methods suggested by Spencer to no avail.  It is very time consuming because each failed updating goes through installation > restarting > configuration > reverting after configuration failure > restarting.



    Hong

    Friday, October 11, 2013 2:09 PM
  • Woo Hoo!  This was the fix!  I had a Dell Latitude E5520 Win 7 Pro that would not install KB259267 as I would get Error 80070002.  Thank you ShadowKnows!
    • Edited by Alben65 Saturday, November 30, 2013 7:29 PM
    Saturday, November 30, 2013 7:28 PM
  • I tried just about everything on this page with no luck.  Then, right at the end here is what finally solved it.  I was missing the HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Defaults key and contents of it, but I found a clean .reg file in this thread:

    http://social.technet.microsoft.com/Forums/windows/en-US/5366225a-46e7-4d6c-a389-8bd18a5c3aad/windows-firewall-damaged-by-windows-7-antivirus-2012

    Direct download:

    http://download.bleepingcomputer.com/win-services/vista/SharedAccess.reg

    Adding the "Defaults" reg keys finally allowed KB2592687 to install successfully on my Win 7 SP1 x64 laptop.

    This was the cause/fix for a user's laptop that I support - The entire Defaults key simply didn't exist. - I pulled that key off another working machine on our domain and merged it in, fixed it instantly allowing KB2592687 and KB2862330 to both install. It appears that the ShadowKnows not only the hearts of men, but internals of Windows Updates as well!

    --Seek Truth, and you will find Joy!

    Friday, December 13, 2013 8:21 PM
  • Thanks much for the advise--fixed the issue for me!  (Win 7 Home Premium, x64 bit, SP1.)
    Tuesday, December 24, 2013 7:49 PM
  • Yep, this fix the problem and thanks for sharing!!!!!
    Saturday, March 01, 2014 9:11 PM