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Error 80070BC9 when installing Windows updates

    Question

  • Hi,

    I have a friend's Windows 7 machine which has started to show 80070BC9 when trying to install Windows updates. I believe this refers to a "pending update" which needs to be completed before other updates can follow (normally after a reboot). Not just updates are affected, as I can't install other software, such as the Windows Update Agent or AV software. The nearest KB article I can find is http://support.microsoft.com/kb/968440, which seems to match the symptoms exactly. However, I have followed the instructions to the letter, but to no avail.

    I believe the issue relates to .Net3.5 SP1, as patch MS11-028 (security update for the .NET Framework 3.5.1 on Windows 7 and on Windows Server 2008 R2: April 12, 2011) won't install, but .Net4 will. So, I suspect anything which relies on .Net3.5 SP1 will get stuck in the same way, waiting for this prerequisite patch to install (whatever it is).

    I have tried the .Net cleanup tool and the reset Windows Update tool, neither fixing the problem.

    So I need some way of identifying the precise patch which is failing to complete installation and either force it to complete or remove it from the pending queue.

    I get the following in my CBS.log...

    2011-05-03 00:57:22, Info                  CBS    Scavenge: Begin CSI Store
    2011-05-03 00:57:22, Info                  CSI    00001128 Pending transaction content must be resolved, cannot begin another transaction yet
    2011-05-03 00:57:22, Error                 CSI    00001129 (F) E_UNEXPECTED #475197# from Windows::COM::CComponentStore::InternalTransact(...)[gle=0x8000ffff]
    2011-05-03 00:57:22, Error                 CSI    0000112a@2011/5/2:23:57:22.675 (F) d:\w7rtm\base\wcp\componentstore\com\store.cpp(4389): Error E_UNEXPECTED originated in function Windows::COM::CComponentStore::InternalTransact expression: ((HRESULT)0x8000FFFFL)
    [gle=0x80004005]
    2011-05-03 00:57:22, Error                 CSI    0000112b (F) E_UNEXPECTED #475195# from Windows::ServicingAPI::CCSITransaction::ICSITransaction_Commit(Flags = 22 (0x00000016), pSink = NULL, disp = 0, coldpatching = FALSE)[gle=0x8000ffff]
    2011-05-03 00:57:22, Error                 CSI    0000112c (F) E_UNEXPECTED #475194# 350954 us from Windows::ServicingAPI::CCSITransaction_ICSITransaction::Commit(flags = 0x00000016, pSink = NULL, disp = 0)
    [gle=0x8000ffff]
    2011-05-03 00:57:22, Info                  CBS    Scavenge: Failed to commit scavenging of CSI store. [HRESULT = 0x8000ffff - Unknown Error]
    2011-05-03 00:57:22, Info                  CSI    0000112d@2011/5/2:23:57:22.949 CSI Transaction @0x1bb2cb0 destroyed
    2011-05-03 00:57:22, Info                  CBS    Warning: Failed to scavenge CSI store. [HRESULT = 0x8000ffff - Unknown Error]
    2011-05-03 00:57:22, Info                  CBS    Reboot mark refs: 0
    2011-05-03 00:57:22, Info                  CBS    Warning: Failed while executing service idle processing. [HRESULT = 0x8000ffff - Unknown Error]
    2011-05-03 00:57:22, Info                  CBS    Warning: Failed to execute service idle processing. Error code: 0X8000ffff [HRESULT = 0x8000ffff - Unknown Error]
    2011-05-03 00:57:22, Info                  CBS    Idle processing thread terminated normally
    2011-05-03 00:57:22, Info                  CBS    Ending the TrustedInstaller main loop.
    2011-05-03 00:57:22, Info                  CBS    Starting TrustedInstaller finalization.
    2011-05-03 00:57:23, Info                  CBS    Ending TrustedInstaller finalization.

    And this in the Windows Update Log...

    2011-05-03    00:47:22:572     348    414    Agent    WARNING: Failed to evaluate Installed rule, updateId = {4AEB5277-44B1-4E7E-B626-6A1FF1168ECC}.100, hr = 80070BC9
    2011-05-03    00:47:22:577     348    414    Handler    FATAL: UH: 0x80070bc9: EvaluateApplicability failed in CCbs::EvaluateApplicability
    2011-05-03    00:47:22:577     348    414    Agent    WARNING: Failed to evaluate Installable rule, updateId = {4AEB5277-44B1-4E7E-B626-6A1FF1168ECC}.100, hr = 80070BC9
    2011-05-03    00:47:22:582     348    414    Handler    FATAL: UH: 0x80070bc9: EvaluateApplicability failed in CCbs::EvaluateApplicability
    2011-05-03    00:47:22:656     348    414    Agent      * Added update {56D5FC3D-9AC8-44F1-A248-8C397A24D02F}.100 to search result
    2011-05-03    00:47:22:656     348    414    Agent      * Added update {A4BB78AF-4016-4769-A96A-08032EFC03B7}.102 to search result
    2011-05-03    00:47:22:656     348    414    Agent      * Added update {5DA03162-868E-4567-80A2-D046B3FB1B09}.100 to search result
    2011-05-03    00:47:22:656     348    414    Agent      * Added update {192F27E2-8057-4115-9069-D62B36E5142B}.104 to search result
    2011-05-03    00:47:22:656     348    414    Agent      * Added update {3E5D82CD-DE97-428C-AB60-AA22B048C083}.105 to search result
    2011-05-03    00:47:22:656     348    414    Agent      * Added update {184B5E1C-C411-408E-BAEF-A750A77B7715}.105 to search result
    2011-05-03    00:47:22:656     348    414    Agent      * Found 6 updates and 61 categories in search; evaluated appl. rules of 868 out of 1376 deployed entities
    2011-05-03    00:47:22:656     348    414    Agent    *********
    2011-05-03    00:47:22:656     348    414    Agent    **  END  **  Agent: Finding updates [CallerId = AutomaticUpdates]
    2011-05-03    00:47:22:656     348    414    Agent    *************
    2011-05-03    00:47:22:661     348    414    Report    REPORT EVENT: {B9B9CFC1-8BD6-4F7C-83CB-EB3452BA6FF4}    2011-05-03 00:47:12:733+0100    1    161    106    {192F27E2-8057-4115-9069-D62B36E5142B}    104    80070bc9    AutomaticUpdatesWuApp    Failure    Content Download    Error: Download failed.
    2011-05-03    00:47:22:661     348    880    AU    >>##  RESUMED  ## AU: Search for updates [CallId = {EF181B22-0A40-484A-83B8-B51EA70C235F}]
    2011-05-03    00:47:22:662     348    880    AU      # 6 updates detected
    2011-05-03    00:47:22:662     348    880    AU    #########
    2011-05-03    00:47:22:662     348    880    AU    ##  END  ##  AU: Search for updates [CallId = {EF181B22-0A40-484A-83B8-B51EA70C235F}]
    2011-05-03    00:47:22:662     348    880    AU    #############
    2011-05-03    00:47:22:662     348    880    AU    No featured updates notifications to show
    2011-05-03    00:47:22:662     348    880    AU    Setting AU scheduled install time to 2011-05-03 02:00:00
    2011-05-03    00:47:22:662     348    880    AU    Successfully wrote event for AU health state:0
    2011-05-03    00:47:22:667     348    414    Report    CWERReporter::HandleEvents - WER report upload completed with status 0x8
    2011-05-03    00:47:22:667     348    414    Report    WER Report sent: 7.3.7600.16385 0x80070bc9 192F27E2-8057-4115-9069-D62B36E5142B Download 106 Unmanaged
    2011-05-03    00:47:22:667     348    414    Report    CWERReporter finishing event handling. (00000000)
    2011-05-03    00:47:22:680     348    880    AU    Successfully wrote event for AU health state:0
    2011-05-03    00:47:22:682     348    11ec    AU    Getting featured update notifications.  fIncludeDismissed = true
    2011-05-03    00:47:22:682     348    11ec    AU    No featured updates available.
    2011-05-03    00:47:27:661     348    414    Report    CWERReporter finishing event handling. (00000000)
    2011-05-03    01:05:10:934     348    174    AU    Getting featured update notifications.  fIncludeDismissed = true
    2011-05-03    01:05:10:934     348    174    AU    No featured updates available.

    Your collective help would be very much appreciated.

    Thanks.

    Tuesday, May 03, 2011 12:16 AM

Answers

All replies

  • Hi,

     

    The error code 80070BC9 means “ERROR_FAIL_REBOOT_REQUIRED”, which stated that “The requested operation failed. A system reboot is required to roll back changes made.”

     

    I suggest trying to perform update in Clean Boot.

     

    Also, please run the System Update Readiness Tool to check the update issue again. You may select one update to check if it installs successfully.

     

    Regards,

     

    Sabrina

     

    TechNet Subscriber Support in forum.

     

    If you have any feedback on our support, please contact tngfb@microsoft.com


    This posting is provided "AS IS" with no warranties or guarantees, and confers no rights. |Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
    Tuesday, May 03, 2011 3:17 AM
  • Hi,

    I have followed your instructions, but this did not resolve the issue. The symptom is unchanged.

    The Software Readiness tool log shows...


    =================================
    Checking System Update Readiness.
    Binary Version 6.1.7601.21645
    Package Version 11.0
    2011-05-03 08:21

    Checking Windows Servicing Packages

    Checking Package Manifests and Catalogs

    Checking Package Watchlist

    Checking Component Watchlist

    Checking Packages

    Checking Component Store

    Summary:
    Seconds executed: 364
     No errors detected

     

    Thanks.

    Tuesday, May 03, 2011 7:31 AM
  • Hi,

    Unfortunately, due to time contraints, I am now rebuilding this machine.

    Thanks

    • Marked as answer by Sabrina Shen Thursday, May 05, 2011 9:55 AM
    Wednesday, May 04, 2011 8:19 AM
  • Hi,

     

    I understand that it will be inconvenience for the system reinstalling process. But I think the system will be more stable after reinstallation.

     

    Regards,

     

    Sabrina

     

    TechNet Subscriber Support in forum.

     

    If you have any feedback on our support, please contact tngfb@microsoft.com


    This posting is provided "AS IS" with no warranties or guarantees, and confers no rights. |Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
    Thursday, May 05, 2011 9:56 AM