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Windows 8 store apps won't install

    Question

  • With preview version and  after first upgrading to Windows 8 regular version I was able install apps from the Store. Now all installations and updated are giving me an error code 0x80070002.

    How do I fix this?

    Monday, November 19, 2012 11:53 PM

Answers

  • I found this in Yahoo Answers and it worked for me:

    Go to troubleshooting (press win+w >then type troubleshooting). now a window opens in desktop. click "fix problems with windows updates". now click next. windows will search for solutions, but it wont find anything. then windows will ask if u want to try in administrator mode. click yes. windows will find and solve the problem. that's it.
    Friday, December 28, 2012 5:19 AM

All replies

  • Hi,

    Please go to Event Log=>Windows Logs=>Applications and Services Logs=>Microsoft=>All-user-Install Agent and Apps(Microsoft-Windows-TwinUI/Operation). If there are any error messages when trying to install apps, please post here.

    Also, you may try to delete your profile, and recreate it to test if the issue persists.


    Juke Chou

    TechNet Community Support

    Wednesday, November 21, 2012 7:35 AM
  • Here is the log detail.

    

    Log Name:      Microsoft-Windows-All-User-Install-Agent/Admin
    Source:        Microsoft-Windows-All-User-Install-Agent
    Date:          11/4/2012 1:03:29 PM
    Event ID:      101
    Task Category: None
    Level:         Information
    Keywords:      
    User:          SYSTEM
    Computer:      Pats-PC
    Description:
    The Windows All-User Install Agent stopped.
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
        <Provider Name="Microsoft-Windows-All-User-Install-Agent" Guid="{D2E990DA-8504-4702-A5E5-367FC2F823BF}" />
        <EventID>101</EventID>
        <Version>0</Version>
        <Level>4</Level>
        <Task>0</Task>
        <Opcode>0</Opcode>
        <Keywords>0x4000000000000000</Keywords>
        <TimeCreated SystemTime="2012-11-04T21:03:29.544353700Z" />
        <EventRecordID>64</EventRecordID>
        <Correlation ActivityID="{6566AAB8-BACF-0000-17AB-6665CFBACD01}" />
        <Execution ProcessID="1156" ThreadID="2472" />
        <Channel>Microsoft-Windows-All-User-Install-Agent/Admin</Channel>
        <Computer>Pats-PC</Computer>
        <Security UserID="S-1-5-18" />
      </System>
      <EventData>
      </EventData>
    </Event>

    

    Saturday, November 24, 2012 7:01 PM
  • Hi,

    Please go to service Management and check the service Windows All-User Install Agent running state. If possible, try to manually start it and try launching Store app again.


    Juke Chou
    TechNet Community Support

    Monday, November 26, 2012 7:16 AM
  • I started the service and went back to the store to install the apps. No luck. I get the same error.
    Sunday, December 02, 2012 10:29 PM
  • Hi,

    I suggest you delete all the installed apps or try creating a new profile. the cause of the issue may be some files needed in installation cannot be found.


    Juke Chou
    TechNet Community Support

    Monday, December 03, 2012 8:21 AM
  • Hey we all Tryed this Microsoft had 8 Months to fix this problem Not one tech Support over the Phone could fix this WINDOWS 8 App's pending  they had five people working on this 

    4 brand New All-One-Computers and all set up Correctly I work For Bell Fibe Techsupport here In Toronto Canada,

    I am a Level III  your Level Ones are Not trained in India to fix the Level Ones Are Not supposto even Attempt to fix thease issues but they try The Philappines Microsoft office that was Put Into Place they don't even Know How To Fix this whats the Point In Haveing Windows 8 And A Touch Screen and can't use the feature Microsoft should had fixed By Now they had Over 8 Months since The Pre-Launch Back In March All There Pc All-In-Ones Desktops Lantops Potable Devices where all TOUCH Screen Not one had a Mouse in there Set up go Back to That day when they released the Video For Windows 8 Preview and yous See that I'm RIGHT,

    Microsoft Send The Windows 8 CODES to The PC COMPUTER Manifacters Now IF HP DELL SONY ASUS All All Haveing this Problem Windows 8 FULL Version's  was Launched this Year And we all Bought Our Online For $39.00 Or $79.00 Retail 32/64 BIT DVD's .

    Not One of you's Really know how to Fix the retail verions Most are useing the Preview still and Not the RETAIL Versionand that what may Explaine 1 month went By Microsoft said they would fix the Online App Store to correct this prob;em 1 Month Later where Still haveing problems don't tell me Microsoft is gonna wait to How Many verions they sell before they do any thing if thats the Shut it down now untill they fix this issue there a lot more issues and Bugs with the new Windows 8 systems but therenot willing to fix it whats the point  In Paying thease Online Tech-Support People if they can't contact the People who created the software and make sure the Fixes are out there and Updates are Implimented On The Microsoft Web Site,

    Thease Point's are Valid But not really has been done all thease wen sites are from people whom may think they have the Salution but Don't

    www.global.com

    here in Toronto had the Temp fix to down load there free Global TV app and it worked for a wile and CTV and they stopped working so again it's a Microsoft issue Not the People who created the apps and are trying to get there Business up and On line like every one else.

    Microsoft made it so people could Create thease apps and get a Hands On version on how the software works that's why this round it was sold so Cheap.


    • Edited by DjLevel91 Thursday, December 06, 2012 8:40 AM spelling check
    Thursday, December 06, 2012 8:37 AM
  • Already had to Down Load Spy Bot Search And Destry and if found a lot of problems in the systems registry and corected them I'm Useing AVG Intersecurity Pro and it didn't eved find thease But Spy Bot Search And Destroy did I still use some of the old windows applications software cause I know it works but some couldn't even tell there online Clients or customers to try that .
    Thursday, December 06, 2012 8:46 AM
  • Now I can install individual apps, but updates error out. I am on the retail version of WIN 8. 
    Sunday, December 09, 2012 9:29 PM
  • Do you mean the user profile on my PC?
    Sunday, December 09, 2012 10:05 PM
  • I created a different user on my PC and the apps from the Store will install. When I switch back to the original user the apps won't install. So I think the user profile solution is the one.

    What are  the steps to creating a new profile?

    Friday, December 14, 2012 4:29 PM
  • Hi,

    Go to System Properties=>Advanced=>User Profile=>Delete your user profile before backing up files under it.

    Note: You need to logon with another admin account to do this.


    Juke Chou
    TechNet Community Support

    Monday, December 17, 2012 8:20 AM
  • I found this in Yahoo Answers and it worked for me:

    Go to troubleshooting (press win+w >then type troubleshooting). now a window opens in desktop. click "fix problems with windows updates". now click next. windows will search for solutions, but it wont find anything. then windows will ask if u want to try in administrator mode. click yes. windows will find and solve the problem. that's it.
    Friday, December 28, 2012 5:19 AM
  • I found this in Yahoo Answers and it worked for me:

    Go to troubleshooting (press win+w >then type troubleshooting). now a window opens in desktop. click "fix problems with windows updates". now click next. windows will search for solutions, but it wont find anything. then windows will ask if u want to try in administrator mode. click yes. windows will find and solve the problem. that's it.

    Barnabus23 this worked!  I have been trying everything and even downloaded a microsoft troubleshooting app that said it fixed everything and then would have me reboot--didn't work.  Then I created a new profile worked for awhile but then was right back where I started with no app updates installing or new ones would install--what a headache.  Thank you for this easy fix that even I can remember to do if it starts acting up again!
    Saturday, February 02, 2013 4:25 PM
  • I just wanted to also confirm this works! Saved me loads of time and frustration! Great find! 
    Tuesday, May 28, 2013 3:56 AM
  • I have the same issue on every pc I use.  I have white box build, a dell, and an Acer.  All of them have problems with downloading apps from the Windows Store. Can you guys at Microsoft just call Apple and see how they make it work in the apple store?  My ipad and mac have no problems at all.  Thanks.
    Sunday, June 16, 2013 2:00 PM
  • you rock!!  I spent a couple days trying figure out why I suddenly couldn't install apps from the windows store.  Tried everything else, modern ui troubleshooter, scans, removed all 3rd party software and nothing worked.  one step short of wiping my pc and I stumbled across this thread.  worked like a champ.  while I'm still not sure exactly what caused the problem, at least I know how to fix it if it happens again. 
    Monday, July 22, 2013 9:58 PM
  • Hello Pat,

    You can perform the steps listed in tools.atechmate.com/windows8apps.html to fix this problem.

    Monday, July 22, 2013 11:43 PM
  • Hi,

    So I can obviously see that this works. While I am having the same issue as well but my computer wont lead me to where I can find "troubleshooting" so that I can use this method. Help me please.

    Saturday, August 24, 2013 12:15 PM
  • Just want to confirm this worked for me too - thank you! This is obviously a common error so it seems crazy people don't have the info to fix this. Thanks again.
    Thursday, August 29, 2013 10:51 AM
  • I have a similar problem, yesterday I downloaded many apps with no problem, today I tried more and they won't install. The error code is 0x80240437. This code won't even appear in the HELP when I type it.
    Thursday, August 29, 2013 6:22 PM
  • so I have to lose everything and make a new profile, just so I can install more apps?
    Thursday, August 29, 2013 11:53 PM
  • THIS WORKED SO EASY THANK YOU
    Friday, August 30, 2013 6:04 PM
  • All these error are resolved by this method.

    Hi, I have resolved this problem in my laptop. the same error was occurring and the app couldn't be download. i didn't get any solution from internet to solve the problem of app store. But now i am able tto download apps from app store by simply doing this.

    GO TO <settings>

    THEN <PC settings>

    THEN <click on refresh my pc without effecting my files>

    it tells you that all softwares you install will be deleted and the list of uninstall software will be on your desktop.

    Just allow your computer to do that your files images, music, videos and documents  remain as before.

    After complete refresh your problem will have resolved.

    Try it 100% sure that your problem will have resolved.

    The downloaded files are making the problem....

    Saturday, December 28, 2013 11:27 AM
  • Hi, I have resolved this problem in my laptop. the same error was occurring and the app couldn't be download. i didn't get any solution from internet to solve the problem of app store. But now i am able tto download apps from app store by simply doing this.

    GO TO <settings>

    THEN <PC settings>

    THEN <click on refresh my pc without effecting my files>

    it tells you that all softwares you install will be deleted and the list of uninstall software will be on your desktop.

    Just allow your computer to do that your files images, music, videos and documents  remain as before.

    After complete refresh your problem will have resolved.

    Try it 100% sure that your problem will have resolved.

    The downloaded files are making the problem....

    Saturday, December 28, 2013 11:28 AM
  • I found this in Yahoo Answers and it worked for me:

    Go to troubleshooting (press win+w >then type troubleshooting). now a window opens in desktop. click "fix problems with windows updates". now click next. windows will search for solutions, but it wont find anything. then windows will ask if u want to try in administrator mode. click yes. windows will find and solve the problem. that's it.

    Beautiful, Barnabas23! Your simple insight has liberated me. :)

    Grazie


    • Edited by RedCobbler Sunday, March 30, 2014 2:46 AM
    Sunday, March 30, 2014 2:46 AM