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Can't create a new folder in windows 7

    Question

  • Hi Anyone,

    I cannot create a new folder any more in Windows 7 in microsoft word.  All that comes up is this "New Compressed (zipped) Folder" and I do not know how to take this off.

    Can someone please help?  I have tried everything, even restoring my system, and nothing works.

    Please help!

    Thanks Debra.

    Wednesday, July 10, 2013 10:20 PM

Answers

  • Hi Debra,

    I understand that when you click New folder, the New Compressed (zipped) Folder appears. You have tried something including system restore. This issue can be caused by corrupted system files, user profile or incorrect registry keys.

    First, I just would like to confirm what you mean about “in Windows 7 in Microsoft word”.

    Then, let’s first try System file checker (SFC) tool and see what’s going on.

    If it didn’t work, please check whether the issue happen in another user account. To create a new user account, please refer to:

    Create a user account

    http://windows.microsoft.com/en-us/windows/create-user-account#create-user-account=windows-7

    If the issue still persists, please backup your registry key refer to this Knowledge base article, and try following steps to manually repair your registry key:

    1. Click Start, type Notepad in the Search bar and press ENTER.

    2. Copy the following commands and then paste them into the open Notepad window.

    Windows Registry Editor Version 5.00

    [HKEY_CLASSES_ROOT\CLSID\{11dbb47c-a525-400b-9e80-a54615a090c0}]

    @="CLSID_ExecuteFolder"

    [HKEY_CLASSES_ROOT\CLSID\{11dbb47c-a525-400b-9e80-a54615a090c0}\InProcServer32]

    @="ExplorerFrame.dll"

    "ThreadingModel"="Apartment"

    [HKEY_CLASSES_ROOT\Directory\Background\shellex\ContextMenuHandlers\New]

    @="{D969A300-E7FF-11d0-A93B-00A0C90F2719}"

    [HKEY_CLASSES_ROOT\Folder]

    @="Folder"

    "EditFlags"=hex:d2,03,00,00

    "FullDetails"="prop:System.PropGroup.Description;System.ItemNameDisplay;System.ItemType;System.Size"

    "ThumbnailCutoff"=dword:00000000

    "TileInfo"="prop:System.Title;System.PropGroup.Description;System.ItemType"

    [HKEY_CLASSES_ROOT\Folder\DefaultIcon]

    @=hex(2):25,00,53,00,79,00,73,00,74,00,65,00,6d,00,52,00,6f,00,6f,00,74,00,25,\

      00,5c,00,53,00,79,00,73,00,74,00,65,00,6d,00,33,00,32,00,5c,00,73,00,68,00,\

      65,00,6c,00,6c,00,33,00,32,00,2e,00,64,00,6c,00,6c,00,2c,00,33,00,00,00

    [HKEY_CLASSES_ROOT\Folder\shell]

    [HKEY_CLASSES_ROOT\Folder\shell\explore]

    "MultiSelectModel"="Document"

    "BrowserFlags"=dword:00000022

    "ExplorerFlags"=dword:00000021

    [HKEY_CLASSES_ROOT\Folder\shell\explore\command]

    @=hex(2):25,00,53,00,79,00,73,00,74,00,65,00,6d,00,52,00,6f,00,6f,00,74,00,25,\

      00,5c,00,45,00,78,00,70,00,6c,00,6f,00,72,00,65,00,72,00,2e,00,65,00,78,00,\

      65,00,20,00,2f,00,73,00,65,00,70,00,61,00,72,00,61,00,74,00,65,00,2c,00,2f,\

      00,65,00,2c,00,2f,00,69,00,64,00,6c,00,69,00,73,00,74,00,2c,00,25,00,49,00,\

      2c,00,25,00,4c,00,00,00

    "DelegateExecute"="{11dbb47c-a525-400b-9e80-a54615a090c0}"

    [HKEY_CLASSES_ROOT\Folder\shell\open]

    "MultiSelectModel"="Document"

    "BrowserFlags"=dword:00000010

    "ExplorerFlags"=dword:00000012

    [HKEY_CLASSES_ROOT\Folder\shell\open\command]

    @=hex(2):25,00,53,00,79,00,73,00,74,00,65,00,6d,00,52,00,6f,00,6f,00,74,00,25,\

      00,5c,00,45,00,78,00,70,00,6c,00,6f,00,72,00,65,00,72,00,2e,00,65,00,78,00,\

      65,00,20,00,2f,00,73,00,65,00,70,00,61,00,72,00,61,00,74,00,65,00,2c,00,2f,\

      00,69,00,64,00,6c,00,69,00,73,00,74,00,2c,00,25,00,49,00,2c,00,25,00,4c,00,\

      00,00

    "DelegateExecute"="{11dbb47c-a525-400b-9e80-a54615a090c0}"

    [HKEY_CLASSES_ROOT\Folder\shellex]

    [HKEY_CLASSES_ROOT\Folder\shellex\ColumnHandlers]

    [HKEY_CLASSES_ROOT\Folder\shellex\ColumnHandlers\{F9DB5320-233E-11D1-9F84-707F02C10627}]

    @="PDF Column Info"

    [HKEY_CLASSES_ROOT\Folder\shellex\ContextMenuHandlers]

    [HKEY_CLASSES_ROOT\Folder\shellex\ContextMenuHandlers\BriefcaseMenu]

    @="{85BBD920-42A0-1069-A2E4-08002B30309D}"

    [HKEY_CLASSES_ROOT\Folder\shellex\ContextMenuHandlers\Offline Files]

    @="{474C98EE-CF3D-41f5-80E3-4AAB0AB04301}"

    [HKEY_CLASSES_ROOT\Folder\shellex\ContextMenuHandlers\{a2a9545d-a0c2-42b4-9708-a0b2badd77c8}]

    [HKEY_CLASSES_ROOT\Folder\shellex\DragDropHandlers]

    [HKEY_CLASSES_ROOT\Folder\shellex\DragDropHandlers\{BD472F60-27FA-11cf-B8B4-444553540000}]

    @=""

    [HKEY_CLASSES_ROOT\Folder\shellex\PropertySheetHandlers]

    [HKEY_CLASSES_ROOT\Folder\shellex\PropertySheetHandlers\BriefcasePage]

    @="{85BBD920-42A0-1069-A2E4-08002B30309D}"

    [HKEY_CLASSES_ROOT\Folder\shellex\PropertySheetHandlers\Offline Files]

    @="{7EFA68C6-086B-43e1-A2D2-55A113531240}"

    [HKEY_CLASSES_ROOT\Folder\ShellNew]

    "Directory"=""

    "IconPath"=hex(2):25,00,53,00,79,00,73,00,74,00,65,00,6d,00,52,00,6f,00,6f,00,\

      74,00,25,00,5c,00,73,00,79,00,73,00,74,00,65,00,6d,00,33,00,32,00,5c,00,73,\

      00,68,00,65,00,6c,00,6c,00,33,00,32,00,2e,00,64,00,6c,00,6c,00,2c,00,33,00,\

      00,00

    "ItemName"="@shell32.dll,-30396"

    "MenuText"="@shell32.dll,-30317"

    "NonLFNFileSpec"="@shell32.dll,-30319"

    [HKEY_CLASSES_ROOT\Folder\ShellNew\Config]

    "AllDrives"=""

    "IsFolder"=""

    "NoExtension"=""

    3. After pasting the above commands, please click File on the menu and click Save.

    4. Type in NewFolder.reg as the file name, select to save the file on the Desktop. Click Save.

    5. Go to the Desktop, and double click NewFolder.reg. A dialog box will pop-up saying "Are you sure you want to add the information in fix.reg to the registry?". Click Yes to confirm.

    Note: Administrative privileges are required to perform the above steps. Please click "Continue" when the User Account Control dialog-box appears.

    After that, please check your issue again.

    Hope it can be helpful. Keep post!


    Best Regards, StarSprite


    Friday, July 12, 2013 9:00 AM

All replies

  • Hi Debra,

    I understand that when you click New folder, the New Compressed (zipped) Folder appears. You have tried something including system restore. This issue can be caused by corrupted system files, user profile or incorrect registry keys.

    First, I just would like to confirm what you mean about “in Windows 7 in Microsoft word”.

    Then, let’s first try System file checker (SFC) tool and see what’s going on.

    If it didn’t work, please check whether the issue happen in another user account. To create a new user account, please refer to:

    Create a user account

    http://windows.microsoft.com/en-us/windows/create-user-account#create-user-account=windows-7

    If the issue still persists, please backup your registry key refer to this Knowledge base article, and try following steps to manually repair your registry key:

    1. Click Start, type Notepad in the Search bar and press ENTER.

    2. Copy the following commands and then paste them into the open Notepad window.

    Windows Registry Editor Version 5.00

    [HKEY_CLASSES_ROOT\CLSID\{11dbb47c-a525-400b-9e80-a54615a090c0}]

    @="CLSID_ExecuteFolder"

    [HKEY_CLASSES_ROOT\CLSID\{11dbb47c-a525-400b-9e80-a54615a090c0}\InProcServer32]

    @="ExplorerFrame.dll"

    "ThreadingModel"="Apartment"

    [HKEY_CLASSES_ROOT\Directory\Background\shellex\ContextMenuHandlers\New]

    @="{D969A300-E7FF-11d0-A93B-00A0C90F2719}"

    [HKEY_CLASSES_ROOT\Folder]

    @="Folder"

    "EditFlags"=hex:d2,03,00,00

    "FullDetails"="prop:System.PropGroup.Description;System.ItemNameDisplay;System.ItemType;System.Size"

    "ThumbnailCutoff"=dword:00000000

    "TileInfo"="prop:System.Title;System.PropGroup.Description;System.ItemType"

    [HKEY_CLASSES_ROOT\Folder\DefaultIcon]

    @=hex(2):25,00,53,00,79,00,73,00,74,00,65,00,6d,00,52,00,6f,00,6f,00,74,00,25,\

      00,5c,00,53,00,79,00,73,00,74,00,65,00,6d,00,33,00,32,00,5c,00,73,00,68,00,\

      65,00,6c,00,6c,00,33,00,32,00,2e,00,64,00,6c,00,6c,00,2c,00,33,00,00,00

    [HKEY_CLASSES_ROOT\Folder\shell]

    [HKEY_CLASSES_ROOT\Folder\shell\explore]

    "MultiSelectModel"="Document"

    "BrowserFlags"=dword:00000022

    "ExplorerFlags"=dword:00000021

    [HKEY_CLASSES_ROOT\Folder\shell\explore\command]

    @=hex(2):25,00,53,00,79,00,73,00,74,00,65,00,6d,00,52,00,6f,00,6f,00,74,00,25,\

      00,5c,00,45,00,78,00,70,00,6c,00,6f,00,72,00,65,00,72,00,2e,00,65,00,78,00,\

      65,00,20,00,2f,00,73,00,65,00,70,00,61,00,72,00,61,00,74,00,65,00,2c,00,2f,\

      00,65,00,2c,00,2f,00,69,00,64,00,6c,00,69,00,73,00,74,00,2c,00,25,00,49,00,\

      2c,00,25,00,4c,00,00,00

    "DelegateExecute"="{11dbb47c-a525-400b-9e80-a54615a090c0}"

    [HKEY_CLASSES_ROOT\Folder\shell\open]

    "MultiSelectModel"="Document"

    "BrowserFlags"=dword:00000010

    "ExplorerFlags"=dword:00000012

    [HKEY_CLASSES_ROOT\Folder\shell\open\command]

    @=hex(2):25,00,53,00,79,00,73,00,74,00,65,00,6d,00,52,00,6f,00,6f,00,74,00,25,\

      00,5c,00,45,00,78,00,70,00,6c,00,6f,00,72,00,65,00,72,00,2e,00,65,00,78,00,\

      65,00,20,00,2f,00,73,00,65,00,70,00,61,00,72,00,61,00,74,00,65,00,2c,00,2f,\

      00,69,00,64,00,6c,00,69,00,73,00,74,00,2c,00,25,00,49,00,2c,00,25,00,4c,00,\

      00,00

    "DelegateExecute"="{11dbb47c-a525-400b-9e80-a54615a090c0}"

    [HKEY_CLASSES_ROOT\Folder\shellex]

    [HKEY_CLASSES_ROOT\Folder\shellex\ColumnHandlers]

    [HKEY_CLASSES_ROOT\Folder\shellex\ColumnHandlers\{F9DB5320-233E-11D1-9F84-707F02C10627}]

    @="PDF Column Info"

    [HKEY_CLASSES_ROOT\Folder\shellex\ContextMenuHandlers]

    [HKEY_CLASSES_ROOT\Folder\shellex\ContextMenuHandlers\BriefcaseMenu]

    @="{85BBD920-42A0-1069-A2E4-08002B30309D}"

    [HKEY_CLASSES_ROOT\Folder\shellex\ContextMenuHandlers\Offline Files]

    @="{474C98EE-CF3D-41f5-80E3-4AAB0AB04301}"

    [HKEY_CLASSES_ROOT\Folder\shellex\ContextMenuHandlers\{a2a9545d-a0c2-42b4-9708-a0b2badd77c8}]

    [HKEY_CLASSES_ROOT\Folder\shellex\DragDropHandlers]

    [HKEY_CLASSES_ROOT\Folder\shellex\DragDropHandlers\{BD472F60-27FA-11cf-B8B4-444553540000}]

    @=""

    [HKEY_CLASSES_ROOT\Folder\shellex\PropertySheetHandlers]

    [HKEY_CLASSES_ROOT\Folder\shellex\PropertySheetHandlers\BriefcasePage]

    @="{85BBD920-42A0-1069-A2E4-08002B30309D}"

    [HKEY_CLASSES_ROOT\Folder\shellex\PropertySheetHandlers\Offline Files]

    @="{7EFA68C6-086B-43e1-A2D2-55A113531240}"

    [HKEY_CLASSES_ROOT\Folder\ShellNew]

    "Directory"=""

    "IconPath"=hex(2):25,00,53,00,79,00,73,00,74,00,65,00,6d,00,52,00,6f,00,6f,00,\

      74,00,25,00,5c,00,73,00,79,00,73,00,74,00,65,00,6d,00,33,00,32,00,5c,00,73,\

      00,68,00,65,00,6c,00,6c,00,33,00,32,00,2e,00,64,00,6c,00,6c,00,2c,00,33,00,\

      00,00

    "ItemName"="@shell32.dll,-30396"

    "MenuText"="@shell32.dll,-30317"

    "NonLFNFileSpec"="@shell32.dll,-30319"

    [HKEY_CLASSES_ROOT\Folder\ShellNew\Config]

    "AllDrives"=""

    "IsFolder"=""

    "NoExtension"=""

    3. After pasting the above commands, please click File on the menu and click Save.

    4. Type in NewFolder.reg as the file name, select to save the file on the Desktop. Click Save.

    5. Go to the Desktop, and double click NewFolder.reg. A dialog box will pop-up saying "Are you sure you want to add the information in fix.reg to the registry?". Click Yes to confirm.

    Note: Administrative privileges are required to perform the above steps. Please click "Continue" when the User Account Control dialog-box appears.

    After that, please check your issue again.

    Hope it can be helpful. Keep post!


    Best Regards, StarSprite


    Friday, July 12, 2013 9:00 AM
  • Hello, I am new to this site and have had the same trouble with not being able to create a New Folder in Windows Explorer.  I am running Windows 7 and have updated all files the computer has indicated needing updates.  I have run all the checks and also did the registry fix given above and was not successful.  For one I received an error message and could not complete the registry update.  When I rebooted the computer my window display changed to something that resembled an earlier version of windows, maybe XP and could not get the new features back.  I resorted to going back to an earlier restore point, but am back to where I started.  Unable to create a New Folder.  If this is a problem that so many are having, couldn't Microsoft provide a simple fix that we can download to fix this.  I am not all that computer literate and really am uncomfortable with messing with the registry. 

    Marilyn

    Monday, October 07, 2013 2:03 AM
  • I had the problem and the above fix did no solve it!

    Tuesday, December 03, 2013 8:27 PM
  • I had the problem and the above fix did no solve it!

    It is a shame Microsoftware lack of support !

    Tuesday, December 03, 2013 8:28 PM