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Windows 7 64-Bit Issue - Return from Sleep

    Question

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    I installed Windows 7  64-bit and the latest drivers for my Gateway T-1625 notebook. It runs perfectly except when I shut the lid and go into sleep mode. When I open the lid the screen comes back on and there are white lines running horizontally on it. Once I go to the desktop the white lines do not go away. The only way to get rid of them is to restart. Sometimes a screeching sound comes through my speakers when coming out of sleep mode as well. I had the same problem with Windows Vista 64-bit as well. This only seems to happen with 64-bit, not with 32-bit.

    December ATI Video Driver
    IDT High Definition Audio

    Same as the problem this person is having. Looks just like that for me.
    http://forums.ebuyer.com/showthread.php?p=518009

    If anyone has any ideas or suggestions, help would be welcome.
    Friday, January 09, 2009 7:18 PM

Answers

All replies

  • Try the Windows 7 beta driver ATI released yesterday.  http://support.ati.com/ics/support/default.asp?deptID=894 . 
    Friday, January 09, 2009 9:18 PM
  • tsr386 said:

     

    I installed Windows 7  64-bit and the latest drivers for my Gateway T-1625 notebook. It runs perfectly except when I shut the lid and go into sleep mode. When I open the lid the screen comes back on and there are white lines running horizontally on it. Once I go to the desktop the white lines do not go away. The only way to get rid of them is to restart. Sometimes a screeching sound comes through my speakers when coming out of sleep mode as well. I had the same problem with Windows Vista 64-bit as well. This only seems to happen with 64-bit, not with 32-bit.

    December ATI Video Driver
    IDT High Definition Audio

    Same as the problem this person is having. Looks just like that for me.
    http://forums.ebuyer.com/showthread.php?p=518009

    If anyone has any ideas or suggestions, help would be welcome.



    I have the same model Gateway notebook and have the identical issues described above.  I have to think that some of this is a BIOS issue.  When I upgraded my T-1625 to 4GB of DDR2 800, it wouldn't boot.  I had to downgrade to DDR2 667.  The latest (90.03 BIOS) on Gateway's support site is described as 32-bit and Gateway tech support repeatedly states that they do not support 64-bit.  This, even though 64-bit drivers are available on the Gateway site for more expensive notebook models that have the identical motherboard with the same chipset (AMD M690T/SB600).

    Edit: I tried the beta ATI Catalyst 9.3 beta drivers (Windows 7 64-bit) from game.amd.com and those drivers have not fixed the video corruption upon resume.  The audio problems, described, persist too.

    A new installation of Windows 7 uses the Microsoft HD audio driver.  This, however, does not enable the built-in microphone on the webcam.  Only installing the Sigmatel drivers enables the webcam mic but, the Sigmatel driver will not survive a resume from sleep.

    In addition, my Bluetooth mouse doesn't work upon resume from sleep.  I have to toggle, using the Ctrl-F6 key combo, the Bluetooth radio in order to use the mouse.

    -cm-




    Wednesday, March 18, 2009 7:25 PM
  • Hi CM,

    i've got the exact T-1625 that you're running, and with Vista 64-bit i also unfortunately have the same exact problem as you describe.

    So since it's been a couple of months that you posted about the issue...have you been able to resolve it in any fashion? Most of the time mine can do hibernation okay but it takes too long to resume to be really useful for my purposes, and it would be really great to be able to use the sleep function without corrupting the video and sound when it wakes up eh?

    You mention that Gateway has the same chipset on some of their other machines but do they support 64-bit? i haven't been able to find one that is an exact match so far.

    Please let me know what you've found if anything and i will be most grateful.

    Cheers,

    jorgia
    Saturday, March 21, 2009 10:02 PM
  • I have a T-1616 that I use for school. and I want it to sleep in between classes, but it has the same issue since my dad put on 64 bit for me. I am now running a HP driver which has cooler options like bass boost. But with either Gateway or HP sigmatel driver I have the same issue. My dad fixed the video lines issue. I just have the corrupt sound issue.....But here is something interesting..If you take out memory so it only has 2GB it will awake from sleep with no issue..try it..When your put in 3 or 4 GB it corrupts...see if you have the same result. I just want tot go to sleep!!!!!!!!!!!
    Thursday, May 07, 2009 12:07 PM
  • When I tried to install Windows 7 RC x64 on my T-1620, the installer reports that 64-bit is not supported on this notebook.  I was only able to install RC x86.  It appears that the Gateway T-16 Series notebooks are not future-proof.

    Gateway has a new model T-1424u that is based upon the same chipset with nearly the same specs.  It ships with Vista x64.  Thus, if a BIOS update becomes available for the T-1424u, we may be able to flash that BIOS onto the T-16xxes to make them work better with Windows 7 x64.

    Even with x86, some of the problems I mentioned above, persist.  Resuming from sleep still disables my Bluetooth module.  In order to use my MoGo mouse, it's necessary to turn off the Bluetooth on the notebook, then turn it back on to re-establish communications with the mouse.  Even so, after a few moments, the system will hang and I have to cold reboot.  I hope that the freezes generate telemetry that is being automatically sent to Microsoft.


    Friday, May 08, 2009 4:54 AM
  • My Toshiba A215-4697 has the same problems. I was running Vista Ultimate x64 now I have Windows 7 x64 and I still have the white lines....but my sound card doesn't even register. It says that no devices exist. When it does appear the sound crackles.
    Friday, May 08, 2009 12:56 PM
  • So it may be that the M690 chipset is not future-proof.  The ATI x12xx video has been "legacy'd"; the Catalyst 9.4 doesn't support that chipset anymore.  Windows 7 RC x64 won't install on this (my Gateway notebook) platform without hacking the .inf files.

    So I'll have to be happy with x86 for now and hope to find an x64-compatible BIOS upgrade, or unload my laptop, and buy something newer.

    Saturday, May 09, 2009 5:40 AM
  • Well My T1616 flys with 4gb memory and 64 bit vVsta. So I went into adv power setting and set to sleep the LCD & hard drive only in 20 minutes. Computer is quiet. Fan runs constantly but when I touch my pad it wakes up immediately. (I think this will keep my screen and harddrive from frying to qickly) I also put it on switch user when I leave room so my roomates can't mess around on my laptop.....Sleep would have been nice. but doesn't look good. I think I will keep this through the next 2 semesters or when new laptops come out with Windows 7 installed.

    I also tried an Ubuntu live CD everything worked internet wireless WPA, webcam/skype, Firefox-MSN-videos the only dissapointment was the sound wasn't that good--I think it would have been better if I searched for a driver. But I L\like Vista now..don't want to spend time trying to figure out why things break everytime I update Ubuntu. Vista is reliable.
    Sunday, May 10, 2009 4:11 AM
  • I am still having many of the same problems with the Gateway T-1625. The stock drivers that microsoft provided for the ATI card now work fine and I get no graphical glitches. However, the sound driver still crashes on resume from sleep no matter if I use the stock microsoft ones or the Sigmatel drivers.
    Tuesday, May 12, 2009 9:14 PM
  • Hello Misharonna,

    So your dad fixed the problem with the video generating corrupted white lines after sleeping on your T-series Gateway resumes from sleep...and you're running Vista 64-bit w/ 4 GB ram? Can you find specifically out how he did that and post it here please? It might give a clue about how to fix the sound corruption after sleep issue as well...

    Geesh if i/we could just fix this video/audio corruption problem i'd be completely satisfied with my T-1625. It seems there are more reports on this regarding Gateway machines but there is also Toshiba and others so it's not just the one company.

    Thanks so much,

    j
    Thursday, July 30, 2009 8:47 PM
  • Hello tsr386,

    Can you specifically identify the stock video driver from Microsoft that you say fixes the white lines after sleep problem please? With that driver you don't get the white lines after sleeping on your T-1625 system with Vista 64-bt and 4GB ram?

    That'd be so great...

    Thanks,

    j
    Thursday, July 30, 2009 9:02 PM
  • You need to take off all drivers from ATI they cause some kind of conflict. Then it should work when you reboot although sound will still corrupt, but you won't have horizontal white lines (video) . Interesting fact is if you have 3 or 4 gb memory it will corrupt audioand video, if you put in (2) 1gb modules or (1) 2 gb module it will awake from sleep without corrupting video or sound.....strange. This is currently running 4 gb with no video/sound issues following steps below:

    Romeve all ati drivers. I have adjusted the initial power settings to sleep never. In the advanced sleep settings set it so the lcd sleeps 20 mins and put hard disk to sleep after 21 minutes, set to awake on password. The hard drive calms down seems like it is sleeping and it awakens upon touch to the mousepad and asked for password correctly, just not in a true 100% sleep mode, no video corruption, no audio corruption. I have pre-ordered Windows 7 and may load 32 bit when it comes so there are no issues...shame because it runs so fast with 4gb and 64 bit, (as you know 32 bit will only use 3 of 4 gb memory!)
    Friday, July 31, 2009 2:55 AM
  • You need to take off all drivers from ATI they cause some kind of conflict. Then it should work when you reboot although sound will still corrupt, but you won't have horizontal white lines (video) . Interesting fact is if you have 3 or 4 gb memory it will corrupt audioand video, if you put in (2) 1gb modules or (1) 2 gb module it will awake from sleep without corrupting video or sound.....strange. This is currently running 4 gb with no video/sound issues following steps below:

    Romeve all ati drivers. I have adjusted the initial power settings to sleep never. In the advanced sleep settings set it so the lcd sleeps 20 mins and put hard disk to sleep after 21 minutes, set to awake on password. The hard drive calms down seems like it is sleeping and it awakens upon touch to the mousepad and asked for password correctly, just not in a true 100% sleep mode, no video corruption, no audio corruption. I have pre-ordered Windows 7 and may load 32 bit when it comes so there are no issues...shame because it runs so fast with 4gb and 64 bit, (as you know 32 bit will only use 3 of 4 gb memory!)

    Hello misharonna,

    i might try taking off all the ATI drivers as you suggest and let Vista load whatever generic video drivers it chooses to see if it does fix the video corruption but not the sound corruption. The point being that if the video portion is solvable by a driver change then the overall problem is not likely a BIOS or RAM issue (as has been suggested by others) so one could look elsewhere.

    Regarding the amount of RAM,  i concur that if one is running Vista 32-bit then there is not a sound/video corruption problem when resuming from sleep even if there is the full 4 GB installed (and even though 32-bit can't make use all the RAM)...but if one is running Vista 64-bit (Ultimate in my case) then the problem only shows up if there is more than 3 GB RAM installed.

    Like you, i've played around with turning off the hard drive, display, etc. and it's a partial solution...but it's not actually in sleep and that's what i'm still shooting for. It's just so odd that resuming from hibernation works perfectly fine but sleep corrupts "only" the video and sound and nothing else seems to be affected.

    Windows 7 is on the way to me too when it's released...and i agree it is very tempting to just get over it and install the 32-bit version...especially since i've already seen one report from another person that the same issue occured for them in the pre-release candidate of 7. Disappointing it is no matter who or what is the culprit...especially as no one seems to really be able to say definitively what is causing this issue.

    Thanks for your reply,

    j


    Saturday, August 01, 2009 5:26 AM
  • When I tried to install Windows 7 RC x64 on my T-1620, the installer reports that 64-bit is not supported on this notebook.  I was only able to install RC x86.  It appears that the Gateway T-16 Series notebooks are not future-proof.

    Gateway has a new model T-1424u that is based upon the same chipset with nearly the same specs.  It ships with Vista x64.  Thus, if a BIOS update becomes available for the T-1424u, we may be able to flash that BIOS onto the T-16xxes to make them work better with Windows 7 x64.

    Even with x86, some of the problems I mentioned above, persist.  Resuming from sleep still disables my Bluetooth module.  In order to use my MoGo mouse, it's necessary to turn off the Bluetooth on the notebook, then turn it back on to re-establish communications with the mouse.  Even so, after a few moments, the system will hang and I have to cold reboot.  I hope that the freezes generate telemetry that is being automatically sent to Microsoft.


    Now (as of 8/11/2009), if you check the specifications of the T-1424u, it shows that it ships with 32-bit Vista SP1, not x64.  Oh well.  As I stated previously, this chipset is not future-proof.

    CPM
    Tuesday, August 11, 2009 7:21 PM
  • Note there is a bios upate available for a T1616, and I made sure virtualization was on in the bios for the virtual machine extensions as well.  I've got the 7100 RC ultimate 64 bit running with 0 issues.  I did a bios update to fixx soem other issues I had with Ubuntu Earlier this month.  

    Issues I still have
    1. Video issue on the log in screen when coming back from hibernate and sleep, however it goes away whenever I enter my password.
    2. Wireless card - can connect to wep and basic WPA, but more protected networks, I havent' figured out.
    Friday, August 28, 2009 7:10 PM
  • With Vista x86 32bit, the 4gb of memory issue was fixed with SP1.  It knew how to enable PAE with no changes, had no issues with Gateway or HP, nor the Acers either.

    With windows XP 32 bit, you had to edit the Boot.ini to include a /PAE at the end so windows would use more than 3GB of ram, but would report it falsely on a properties page. However if you opened task manager you could do the math and see all the numbers added to 4 GB,(with video card shared memory.)  I've been doing this /PAE switch since windows 2000 on a business level, it worked, only the number is reported falsely.  Also note others haven't shared my luck and the type of video card can change the amount of available ram on an operating system.  Unfortunately the ati vid card in a t-16XX is a PCIE and we may fall into this category.  I've been on 64 bit so long I'd hate to think of this laptop in 32 bit form. If you search around you can see why you would or would not want to do this.  In some cases you need to force DEP on or off depending on your needs as well.  This doesn’t work for everyone, but its always worked for me.  I've done 3d studio max files to SWF walkthroughs that needed a DVD sized media back in the day when DVD's still cost $15 a blank.  I wasn't in the habit of making expensive coasters so I had to have my ducks in a row.

    On graphics note a response I had added above, on a previous post.  I get the graphic flaw on the password screen when awakening from sleep hibernation.  I put my password in and windows are fine with no graphic flaws upon returning. I'm currently still running the 7100 RC, but I hear the 7600 available to TechNet subscribers has a few less issues.  Also the ATI driver was worse for me than the windows driver that loaded by default.

    Friday, August 28, 2009 7:32 PM
  • Note there is a bios upate available for a T1616, and I made sure virtualization was on in the bios for the virtual machine extensions as well.  I've got the 7100 RC ultimate 64 bit running with 0 issues.  I did a bios update to fixx soem other issues I had with Ubuntu Earlier this month.  

    Issues I still have
    1. Video issue on the log in screen when coming back from hibernate and sleep, however it goes away whenever I enter my password.
    2. Wireless card - can connect to wep and basic WPA, but more protected networks, I havent' figured out.

    Which version?  I see only the 90.03 BIOS.  The 90.03 is the version with which I have had the reported problems.  Perhaps the 90.03 BIOS is new to you but old for me.

    If you have a link to a newer (than 90.03) BIOS, please share it.

    CPM
    Friday, August 28, 2009 8:24 PM
  • With Vista x86 32bit, the 4gb of memory issue was fixed with SP1.  It knew how to enable PAE with no changes, had no issues with Gateway or HP, nor the Acers either.

    With windows XP 32 bit, you had to edit the Boot.ini to include a /PAE at the end so windows would use more than 3GB of ram, but would report it falsely on a properties page. However if you opened task manager you could do the math and see all the numbers added to 4 GB,(with video card shared memory.)  I've been doing this /PAE switch since windows 2000 on a business level, it worked, only the number is reported falsely.  Also note others haven't shared my luck and the type of video card can change the amount of available ram on an operating system.  Unfortunately the ati vid card in a t-16XX is a PCIE and we may fall into this category.  I've been on 64 bit so long I'd hate to think of this laptop in 32 bit form. If you search around you can see why you would or would not want to do this.  In some cases you need to force DEP on or off depending on your needs as well.  This doesn’t work for everyone, but its always worked for me.  I've done 3d studio max files to SWF walkthroughs that needed a DVD sized media back in the day when DVD's still cost $15 a blank.  I wasn't in the habit of making expensive coasters so I had to have my ducks in a row.

    On graphics note a response I had added above, on a previous post.  I get the graphic flaw on the password screen when awakening from sleep hibernation.  I put my password in and windows are fine with no graphic flaws upon returning. I'm currently still running the 7100 RC, but I hear the 7600 available to TechNet subscribers has a few less issues.  Also the ATI driver was worse for me than the windows driver that loaded by default.

    I've been running 7600 RTM and had noticed improvement in return from sleep vis-a-vis the reported problems.  Lock-ups not as frequent.   My Bluetooth module needs a power-off/power-on (Ctrl-F6) in order to use it upon Resume but that is with the drivers downloaded from Broadcom, not the built-in drivers.

    I haven't been able to further probe (potential) return-from-sleep problems with RTM as my notebook is now hosting my magicJack and I needed to disable Sleep entirely to have 24/7 phone.

    CPM
    Friday, August 28, 2009 8:28 PM
  • My problems are identical with the Gateway 1424u Notebook and Vista 64-bit Ultimate.

    I'm using...
    Phoenix BIOS (Gateway 90.03, 9/27/2007)
    IDT High Definition Audio CODEC (6.10.5939.0, 5/6/2008)
    ATI Radeon X1200 Series (8.593.100.0, 7/21/2009)

    This is a very annoying problem & I would be interested in a solution too.


    I'd also like to know if these return-from-sleep issues (video & sound) are gone in the latest Windows 7?
    Monday, August 31, 2009 2:44 PM
  • Memtest86 discovered faulty memory.  Since this is a new system and Gateway doesn't want to send new memory, this system is being returned.
    Bad memory may have caused this issue, but it isn't certain.
    Saturday, September 12, 2009 9:13 PM
  • My problems are identical with the Gateway 1424u Notebook and Vista 64-bit Ultimate.

    I'm using...
    Phoenix BIOS (Gateway 90.03, 9/27/2007)
    IDT High Definition Audio CODEC (6.10.5939.0, 5/6/2008)
    ATI Radeon X1200 Series (8.593.100.0, 7/21/2009)

    This is a very annoying problem & I would be interested in a solution too.


    I'd also like to know if these return-from-sleep issues (video & sound) are gone in the latest Windows 7?

    I have a Gateway T-1631 that came loaded with Vista 32 bit. I now have the official release of Windows 7 x64 Pro that was just launched and am having the same issues. I seem to have resolved the video issues by, strangely enough, installing the ati video card driver on support.gateway.com for 32 bit vista. The sound issue comes through after sleep no matter what, and even happened to me after normally booting after the system was previously shut down. I've tried the microsoft default high definition audio device, and the sigmatel drivers on gateway's site (it even lists 64 bit compatability), but both give the screeching noises whenever sounds try to play after sleeping. The sigmatel drivers also seem to give me very poor quality sound when it is working "properly" while the microsoft drivers sound good. My mic also records like garbage with the sigmatel and will hardly ever record with the microsoft drivers. I'm at a loss here and can only hope that gateway will eventually solve this issue now that Windows 7 has launched. I would assume a computer made with a 64 bit processor wouldn't be restricted to only running 32 bit operating systems... seems stupid...

    edit: I have since tried sleep again, and am still getting the white lines through my display...
    Monday, October 26, 2009 3:36 AM
  • I want to throw in my voice.

    My partner owns a Toshiba a215-s4747 laptop which used to be running Vista 32 with 3gb ram.

    We bought new ram to bring it to 4gb and installed Windows 7 64bit.  We to experience the white lines in the display as well as the no sound from sleep issue.  If I remove the extra ram bringing it down to 3gb, all the issues go a way, and the computer is noticeably faster.  So I assumed there was something wrong with the ram, went down to Microcenter and bought a matching set of 2 x 2gb ram chips.  Installed the new 4gb ram and sure enough, the problems returned. 

    Spent about 1.5 hours on the phone with Windows 7 support and in the end they said it was a sound card driver and Toshiba needs to be the one to resolve this.  I spent 1/2 hour on the phone with Toshiba, and they siad it was a corrupt Windows 7 install and to reinstall the OS.

    I have tried every driver I can find, and the problem comes down to the amount of ram I have installed.

    Toshiba provides all the necessary Win 7 64 drivers for this laptop, yet this problem persists.  Is this just a faulty chipset AMD m690v design?  Seems odd that a 64 bit processor, with a 64 bit chipset would not handle a 64 bit os with 4gb ram.  I have read over the last day or so, that this issue occurs on any 64 bit OS, including linux.  Could we be needing a BIOS update?
    Monday, October 26, 2009 4:23 PM
  • I have this problem, too, on a Toshiba Satellite A215-S7444 laptop.  It came with 32-bit Vista and 2 GB RAM; I upgraded to 4 GB RAM and installed 64-bit Windows 7.

    Windows 7 loses the audio adapter (Realtek High Definition Audio) whenever it returns from Sleep mode.  It also shows a varying pattern of white horizontal lines on the password screen when coming out of Sleep mode.  It does not do this when hibernating.  Restarting restores the audio.

     

    The problem is limited to 64-bit Windows 7 with 4 GB RAM.  Reducing the RAM to 3 GB eliminates the problem.

     

    I have tried all of the suggestions found elsewhere: making sure BIOS and drivers are all current, uninstalling drivers and reinstalling them in the order Toshiba suggests.  None of these actions had any effect on the problem.

     

    These problems have been reported with both Toshiba and Gateway computers using Vista and 64-bit Windows 7 and having both ATI Radeon X1200 graphics adapters and Realtek High Definition Audio.
    Monday, October 26, 2009 10:39 PM
  • I have this same issue on my wife's Acer laptop. The ATI x1200 series seems to be the common factor in a lot of these cases. I had installed release candidates and the RTM of Win7 both 32bit and 64bit and had the same problem for all. I had hoped that they would have patched it or worked with ATI on resolving it.

    Same sound issues
    Same resume from sleep white lines through screen.

    Tuesday, October 27, 2009 8:29 PM
  • Not just X1200. I'm seeing it with the Radeon HD 3650 (and Realtek HD Audio) on a Toshiba A305.

    Downgraded back to Vista for the meantime.  Please fix this!
    Thursday, October 29, 2009 9:04 PM
  • I have this problem, too, on a Toshiba Satellite A215-S7444 laptop.  It came with 32-bit Vista and 2 GB RAM; I upgraded to 4 GB RAM and installed 64-bit Windows 7.

     

    Windows 7 loses the audio adapter (Realtek High Definition Audio) whenever it returns from Sleep mode.  It also shows a varying pattern of white horizontal lines on the password screen when coming out of Sleep mode.  It does not do this when hibernating.  Restarting restores the audio.

     

    The problem is limited to 64-bit Windows 7 with 4 GB RAM.  Reducing the RAM to 3 GB eliminates the problem.

     

    I have tried all of the suggestions found elsewhere: making sure BIOS and drivers are all current, uninstalling drivers and reinstalling them in the order Toshiba suggests.  None of these actions had any effect on the problem.

     

    These problems have been reported with both Toshiba and Gateway computers using Vista and 64-bit Windows 7 and having both ATI Radeon X1200 graphics adapters and Realtek High Definition Audio.

    I also have the Toshiba A215-S7444 and experiencing the same problem, as everyone in the thread, I see this has been ongoing for close to a year now.  I can confirm I have also had this problem with Vista Ultimate x64,  I have not come across this with the X86 version of Vista.  I just upgraded today to Windows 7 x64 and when my laptop comes out of sleep, surprise crazy white lines randomly on the screen and no Audio.  Have to reboot to solve the problem. -- have to admit I was a bit dishartened to see this again with Windows 7.   Also a bit aggrivatged that AMD has already posted the X1200 as legacy hardware and no Windows 7 drivers available direclty from them (AMD).  I understand it is 2-3 year old technology but come on, it's not like I can go to the store and buy a new video card for my laptop and I'm not ready to shell out another $800 dollars for a new one. 

    Anyhow if anyone has come across a solution to this please let me know.  I also have 4GB installed can anyone else confirm that downgrading to 3GB resolved the issue?
    Saturday, October 31, 2009 2:29 AM
  • Anyone fix this problem on a Gateway? Seems like a Toshiba fix is by going to 3GB of ram but us Gateway users don't have a fix casue I'm runing 3GB's  and still have this problem.
    Thursday, November 12, 2009 10:49 AM
  • I am running the Gateway T1625 notebook w/ 4GB of OCZ 667MHz RAM and Windows 7 64-bit. I installed the drivers from my wifes Gateway M1624 notebook and i have not had any issues anyone has described in this thread.
    Wednesday, November 18, 2009 8:51 PM
  • Chuck M_
    Your computer will not boot with 4GB of 800MHz RAM because the motherboard does not support it. It only supports 667MHz memory modules.
    Wednesday, November 18, 2009 9:08 PM
  • I am running the Gateway T1625 notebook w/ 4GB of OCZ 667MHz RAM and Windows 7 64-bit. I installed the drivers from my wifes Gateway M1624 notebook and i have not had any issues anyone has described in this thread.

    What video drivers you using?
    Thursday, November 19, 2009 12:01 AM
  • what Bios version do you have in the T1625? 90.03?
    Thursday, November 19, 2009 11:54 PM
  • Sorry to bump a dated thread, but here we are in 2010, and neither Toshiba nor Microsoft have solved this problem.

    Mine is a:

    Toshiba Satellite A215
    Windows 7 64-bit
    4GB Ram
    AMD Dual core
    ATI Radeon Graphics 128MB.

    Issues:
    On unlock/wake I get horizontal white lines
    Sound is permanently muted.  ALL sound drivers disappear, and can no longer be found on device manager.

    All current driver options have been exhausted.
    -Yes, I've downloaded from Toshiba
    -Yes, I've downloaded from Realtek
    -Yes, I've downloaded from ATI
    -Yes, I've let windows 7 install its own.

    I'll look into vista 64 legacy next.

    This issue is bothersome.  I'm disappointed that it's not being looked into.  It seems like it's always 'our' fault based on responses from support, which this certainly isn't.
    • Proposed as answer by waywardson07 Tuesday, April 06, 2010 3:01 AM
    Friday, February 19, 2010 6:16 AM
  • hey i dont know if this will work for anyone else but i have a gateway m-1617 running windows 7 64bit with 4gigs of ram and i was getting the exact same problem. well i was able to resolve my problem with this catalyst from ATI. 

    download link:

    file:///C:/Users/gabby/Documents/Downloads/10-3_vista64_win7_64_dd_ccc_wdm_enu.exe

     

    hopefully this works for everyone else as well. 

     

    p.s. my machine has the ati radeon xpress 1270 graphics card. 

    Tuesday, April 06, 2010 3:04 AM
  • I have a Gateway T-1628 laptop running Vista 64 bit.  This problem started for me last month.  White horizontal lines and screeching noise upon returning from sleep mode.  I don't know anything about computer repair so I brought it to the Geek Squad at Best Buy.  After 2 1/2 weeks I got it back and they said the motherboard needed to be replaced.  We did that.  One week later, the same issue started again.  Now I figure Iwon't have the computer for another 2 1/2 weeks.  It seems to me that there is no solution to this problem.  I am very discouraged about this.  
    Friday, April 09, 2010 8:32 PM
  • I've fixed my problem.

     

    toshiba sattellite a215

     

    Download the latest BIOS update from the Toshiba site, and you're in the clear for win7 64bit

    Saturday, April 10, 2010 3:41 AM
  • OK guys I'm posting here to posibly save others some time. The sound issue with win 7 64 is a BIOS issue. If you have Toshiba or other brands that have the sound issue with the lines on the screen after going to sleep, the solution is updating your BIOS to their current version. It worked on my Toshiba Satellite and HP notebooks.

    The problem I have is my gateway, it is a 1424u with 90.03 BIOS and there is no support or upgrade for this model by their 3rd party support team.

    I hope this is helpful to those having this issue and I hope none of us ever purchase a Gateway, E-Machines or anything related to that company which I believe is now owned by ACER.

    If anyone can get a compatible BIOS for the 1424u please let us know.

     

    Sunday, May 30, 2010 8:59 PM
  • OK guys I'm posting here to posibly save others some time. The sound issue with win 7 64 is a BIOS issue. If you have Toshiba or other brands that have the sound issue with the lines on the screen after going to sleep, the solution is updating your BIOS to their current version. It worked on my Toshiba Satellite and HP notebooks.

    The problem I have is my gateway, it is a 1424u with 90.03 BIOS and there is no support or upgrade for this model by their 3rd party support team.

    I hope this is helpful to those having this issue and I hope none of us ever purchase a Gateway, E-Machines or anything related to that company which I believe is now owned by ACER.

    If anyone can get a compatible BIOS for the 1424u please let us know.

     

    I suppose if you were brave, you could flash the Toshiba BIOS onto the Gateway.  I contemplated this before unloading my Gateway on Craigslist.  After all, both brands are based upon the same AMD platform.

    As for boycotting ACER/Gateway/eMachines, I agree.  I'll probably stick with HP.

    Chuck

     

    Sunday, May 30, 2010 9:43 PM
  • Anyone had the guts to try flash Toshiba BIOS to a gateway?
    Tuesday, June 15, 2010 10:48 AM
  • Oh i am so disgusted with Gateway about this! No excuses after all this time!!!

    It is so tempting to try the Toshiba BIOS 2.30 update for their A215 series, as so many components (motherboard, cpu, video and audio chips) are the same on the Gateway and Toshiba machines with this issue.

    But as i wouldn't know how to correct things if the update went wrong, and there is NO WAY i'd send my machine back to Gateway and pay for them to fix it (even assuming they could), i suspect i'll continue to live with it.

    Anyone knows of any other ideas...i'm very interested!

     

     

    Sunday, July 04, 2010 3:51 AM
  • This problem is the same with Acer Travelmate 5520 (and many others I have seen on internet)
    Cant see that Microsoft or Acer or other hardware producers relevant seem to care or be aware or have interest in solving. Thought I had found a "solution" for me by using hypernate becouse then the computer came upp as seemd with screnn and sound but USB mouse and padmouse where inactive and the computer frosen when coming up from hypernate so that didnt work either.

    In my case Acer Travelmate 5520: The problem is with display and sound on my Acer Travelmate 5520 with clean install of Os Windows 7 x64 Ultimate.
    How is the probem:
    When I wake up my computer from sleep the screen will show up with horizontal whites lines and ALL sound drivers disappear, and can no longer be found on device manager. If I reboot computer thinks work undtil the computer goes to  sleep again. Of course I can disable sleep but I am not happy with that  as  a solution so I have been googling this problem and is seems to be  wery common but no  solution. Microsoft ponts  and manufactures and manufactures either pont at microsoft or that claims that their drivers are fine (but they are not) or if the manufactures claim the have new drivers for windows 7 64bit  they do not make the problem go away.

    (This problem is wery common on many computers so probably the specs on my computer is not wery importand  but for what it is worth they are: My  computer specs: The computer is with AMD Athlon(tm)64x2 Dual-Core Processor TK-55 1,8 GHz and 4 GB memory. Chipset :AMD RS690/RS690M.  Processor :AMD Turion 64 X2 Mobile TK-55 @ 1800MHz. Physical Memory :4096MB (2 x 2048 DDR2-SDRAM ). Video Card :ATI Radeon X1200 Series. Monitor Type : SAMSUNG  - 15 inches)

     

    What I have done so far: Is getting all new drivers both from manufactures of computer and from manufactures of audio and videocard or display conroler drivers but the problem has not been solved:

    Regarding the Video Card from ATI Radeon X1200

    I installed:

    VGA_ATI(UMA)_v8.593.100.6_Win7x86x64
    AND
    VGA_ATI(M74_M76 M92 M96)_v8.635.0.0_Win7x86x64

    Regarding the Audio problem for Realtek High Defini

    I installed:

    Audio_Realtek_ALC272_v6.0.1.5904_Win7x86x64 audio drivers

     

    But still:

    When I wake up my computer from sleep the screen will show up with horizontal whites lines and ALL sound drivers disappear, and can no longer be found on device manager.

     

     

    Sunday, January 09, 2011 2:54 PM
  • I am wondering if anyone has found a solution for this problem with Gateway laptops.  I have a T1628 that is having the same horizontal lines on display and screeching sound whenever my laptop wakes from sleep.  No Bios updates on Gateway website since 90.03.  I have also tried every SigmaTel/IDT driver I can get my hands on running all as administrator and in compatibility mode for their respective OS.  I am running Windows 7 Service Pack 1 64 bit.  I would love to be able to have my laptop sleep.

    Anyone out there have any solution to this, PLEASE ADVISE.

    Thank You,

    M

    Tuesday, April 05, 2011 2:01 AM
  • Looks like all of us stuck with the Gateway notebooks with the triton k8f motherboards will have to live with the audio issue, as it requires a bios upgrade (that's how Toshiba fixed their issue), and Gateway is not supporting their triton k8f motherboards anymore.

    Advice to all, never ever again buy Acer, Gateway or e-machine they are one and the same.

    Thursday, July 07, 2011 6:01 PM