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Error 0xc00000e9

    Question

  • Hi folks,

    I have a LENOVO G560, I had to replace the screen after it got damaged, the following erroe message ccame up 0xc00000e9, after reading some posts I decided to push the "ONE KEY REPAIR BBUTTON" it went through a "repair" sequence and got to 99% and gave me another error code 0xe0ef005d and then the option to click on the "OK"  which I did and the screen went to "BLACK ISH" screen and now wont let me do anything, it just keeps coming back to the original error message 0xc00000e9, anyone know how to repair the problems please.

     

    Sunday, September 18, 2011 1:57 PM

Answers

  • Please contact Lenovo Support for assistance.
    Carey Frisch
    • Proposed as answer by Sabrina Shen Tuesday, September 20, 2011 5:33 AM
    • Marked as answer by Sabrina Shen Thursday, September 22, 2011 5:31 AM
    Monday, September 19, 2011 3:03 PM
    Moderator
  • Hi,

     

    The issue can be caused by the damaged system files or hardware device.

     

    I suggest trying the following method to troubleshoot the issue:

     

    Startup Repair from the Windows Recovery Environment (WinRE)

    ----------------------------------------

    1. Insert the Windows Vista installation disc into the disc drive, and then start the computer. 

    2. Press a key when the message indicating "Press any key to boot from CD or DVD …". appears.

    3. Select a language, a time and currency, and a keyboard or input method, and then click Next. 

    4. Click Repair your computer. 

    5. In the System Recovery Options dialog box, choose the drive of your Windows installation and click Next. 

    6. At the System Recovery Options Dialog Box, click on Repair your computer.

    7. Click the operating system that you want to repair, and then click Next.

    8. In the System Recovery Options dialog box, click Startup Repair.

     

    Please continue with the following instructions if the above suggestion does not help:

     

    1. Put the Windows Vista installation disc in the disc drive, and then start the computer. 

    2. Press a key when the message indicating "Press any key to boot from CD or DVD …" appears.

    3. Select a language, a time, a currency, and a keyboard or another input method, and then click Next

    4. Click Repair your computer

    5. (Click the operating system that you want to repair), and then click Next

    6. In the System Recovery Options dialog box, click Command Prompt

    7. Type "chkdsk /F C:" (without quotation marks) and click Enter.

    8. Restart the computer and have a test.

     

    If the issue still exits, please move to the below steps:

     

    In-place Upgrade Installation

    ----------------------------------------- 

    Technically, you won’t lose any data to take an In-place Upgrade Installation. In order to avoid any unexpected problem, I suggest you backup your data before taking In-place Upgrade Installation.

     

    1. Start the computer by using the current Operating System.

    2. Insert the Windows Vista DVD in the computer's DVD drive.

    3. Use one of the following procedures, as appropriate:

        • If Windows automatically detects the DVD, the Install now screen appears.

           Click Install now.

        • If Windows does not automatically detect the DVD, follow these steps:

           a. Click Start, type (Drive: )\setup.exe in the Start Search box, and then click Enter.

    Note: (Drive: ) is the drive letter of the computer's DVD drive.

           b. Click Install now.

    4. When you reach the "Which type of installation do you want?" screen, click Upgrade to upgrade the current operating system to Windows Vista.

     

    Installing and reinstalling Windows

     

    If both of the above two methods do not work on your issue, please contact the manufacturer to check the hardware.

     

    Regards,

     

    Sabrina


    This posting is provided "AS IS" with no warranties or guarantees, and confers no rights. |Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
    • Marked as answer by Sabrina Shen Thursday, September 22, 2011 5:31 AM
    Tuesday, September 20, 2011 5:33 AM

All replies

  • Please contact Lenovo Support for assistance.
    Carey Frisch
    • Proposed as answer by Sabrina Shen Tuesday, September 20, 2011 5:33 AM
    • Marked as answer by Sabrina Shen Thursday, September 22, 2011 5:31 AM
    Monday, September 19, 2011 3:03 PM
    Moderator
  • Hi,

     

    The issue can be caused by the damaged system files or hardware device.

     

    I suggest trying the following method to troubleshoot the issue:

     

    Startup Repair from the Windows Recovery Environment (WinRE)

    ----------------------------------------

    1. Insert the Windows Vista installation disc into the disc drive, and then start the computer. 

    2. Press a key when the message indicating "Press any key to boot from CD or DVD …". appears.

    3. Select a language, a time and currency, and a keyboard or input method, and then click Next. 

    4. Click Repair your computer. 

    5. In the System Recovery Options dialog box, choose the drive of your Windows installation and click Next. 

    6. At the System Recovery Options Dialog Box, click on Repair your computer.

    7. Click the operating system that you want to repair, and then click Next.

    8. In the System Recovery Options dialog box, click Startup Repair.

     

    Please continue with the following instructions if the above suggestion does not help:

     

    1. Put the Windows Vista installation disc in the disc drive, and then start the computer. 

    2. Press a key when the message indicating "Press any key to boot from CD or DVD …" appears.

    3. Select a language, a time, a currency, and a keyboard or another input method, and then click Next

    4. Click Repair your computer

    5. (Click the operating system that you want to repair), and then click Next

    6. In the System Recovery Options dialog box, click Command Prompt

    7. Type "chkdsk /F C:" (without quotation marks) and click Enter.

    8. Restart the computer and have a test.

     

    If the issue still exits, please move to the below steps:

     

    In-place Upgrade Installation

    ----------------------------------------- 

    Technically, you won’t lose any data to take an In-place Upgrade Installation. In order to avoid any unexpected problem, I suggest you backup your data before taking In-place Upgrade Installation.

     

    1. Start the computer by using the current Operating System.

    2. Insert the Windows Vista DVD in the computer's DVD drive.

    3. Use one of the following procedures, as appropriate:

        • If Windows automatically detects the DVD, the Install now screen appears.

           Click Install now.

        • If Windows does not automatically detect the DVD, follow these steps:

           a. Click Start, type (Drive: )\setup.exe in the Start Search box, and then click Enter.

    Note: (Drive: ) is the drive letter of the computer's DVD drive.

           b. Click Install now.

    4. When you reach the "Which type of installation do you want?" screen, click Upgrade to upgrade the current operating system to Windows Vista.

     

    Installing and reinstalling Windows

     

    If both of the above two methods do not work on your issue, please contact the manufacturer to check the hardware.

     

    Regards,

     

    Sabrina


    This posting is provided "AS IS" with no warranties or guarantees, and confers no rights. |Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
    • Marked as answer by Sabrina Shen Thursday, September 22, 2011 5:31 AM
    Tuesday, September 20, 2011 5:33 AM