none
Explorer crashes when right-click

    Question

  • Hi,

    I've just starting having real trouble with Windows Explorer in Windows 8.  Whenever I right-click on anywhere in a local file, or right-click on a local drive, Explorer freezes. I cannot even create a new folder without Explorer crashing.  As I can't right click anywhere, I can't take ownership of the folders to confirm that this isn't a permissions issue. I'm really at a dead end with this.

    I have seen that people have had a problem with this in the past when right-clicking on items in the left-hand pane in Explorer, but this problem is much more widespread, as it is affecting every local folder. I followed the advice given in previous posts. I downloaded ShellExView and disabled each item of the Context Menu type that was non-Windows in turn to see if that solved the problem. I then tried disabling all items that were non-Windows to see if that would work. Neither worked and I still have the problem. 

    The technical details of the error from the Action Center are below:

    Source
    Windows Explorer

    Summary
    Stopped responding and was closed

    Date
    ‎16/‎03/‎2013 20:51

    Status
    Report sent

    Description
    A problem caused this program to stop interacting with Windows.
    Faulting Application Path: C:\Windows\explorer.exe

    Problem signature
    Problem Event Name: AppHangB1
    Application Name: explorer.exe
    Application Version: 6.2.9200.16433
    Application Timestamp: 50763312
    Hang Signature: 0cb2
    Hang Type: 0
    OS Version: 6.2.9200.2.0.0.256.48
    Locale ID: 2057
    Additional Hang Signature 1: 0cb26bd15cee3dce6b53eff45dc7365a
    Additional Hang Signature 2: 7d52
    Additional Hang Signature 3: 7d52cf85aca982670c7677aaf062c4b2
    Additional Hang Signature 4: 0cb2
    Additional Hang Signature 5: 0cb26bd15cee3dce6b53eff45dc7365a
    Additional Hang Signature 6: 7d52
    Additional Hang Signature 7: 7d52cf85aca982670c7677aaf062c4b2

    Extra information about the problem
    Bucket ID: 3a4b280c56cae509d32fa2121a2c3eec (-922155062)

    The only thing I have changed today is that I have uninstalled and reinstalled uTorrent as it was having a problem. Otherwise, I haven't changed anything in months, and this problem has only started today. I only discovered it when I was trying to create a new folder to save uTorrent into!

    I have also tried running fltmc.exe from the command prompt as an administrator, which prompted the following results:

    Filter Name                     Num Instances    Altitude    Frame
    ------------------------------  -------------  ------------  -----
    RapportCerberus_50414                  10       370040         0
    RapportPG64                            10       370030         0
    BHDrvx64                                7       365100         0
    Avgmfx64                                7       325000         0
    SymEFA                                 10       260600         0
    luafv                                   1       135000         0
    npsvctrig                               1        46000         0
    FileInfo                               10        45000         0

    (Sorry about the spacing) I am at a loss! Any help will be greatly appreciated!
    Saturday, March 16, 2013 9:06 PM

Answers

  • The Windows Explorer behavior when you use mouse or keyboard should be the same. The issue you described can be caused by third party programs or Windows Explorer add-ons.
     
    You may boot in Clean Boot Mode to troubleshoot
     
    http://support.microsoft.com//kb/929135
     
    If the issue occurs in Clean Boot Mode, you may use ShellExView. 

    http://www.snapfiles.com/get/shellexview.html
     
    Run ShellExView, in the pane sort the entries with manufacturers. Disable all non-Microsoft *.dll files, and check the result. If the issue does not occur, one of the files can be the culprit. We could narrow down it one by one.


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ”

    Monday, March 18, 2013 4:17 AM
    Moderator
  • Hi,

    Windows Explorer crashes are mostly caused by an incompatible Shell Extension.

    please download this reg file from my SkyDrive:


    http://cid-128fc518635be2dc.skydrive.live.com/self.aspx/.Public/MS%20Foren/Registry/WER%5E_Explorer_full.reg


    and make a double click on the file to import it. If you can't do this, run regedit.exe and import the registry file there!

    When the Windows Explorer crashes, Windows Error Reporting Service [1] creates a dmp file under C:\Localdumps. Please upload the dump file (compressed 7z or RAR to reduce the size) to your public Skydrive [2] folder and post the link here. I take a look at the dump with the Debugger, maybe I can see which Shell extension is the cause.

    After you generated the dumps, download and import this regfile:

    http://cid-128fc518635be2dc.skydrive.live.com/self.aspx/.Public/MS%20Foren/Registry/WER%5E_Explorer_full_uninstall.reg

    to stop the dump creation.

    André

    [1] http://msdn.microsoft.com/en-us/library/bb787181%28VS.85%29.aspx
    [2] http://social.technet.microsoft.com/Forums/en-US/w7itproui/thread/4fc10639-02db-4665-993a-08d865088d65

    "A programmer is just a tool which converts caffeine into code"

    Sunday, March 17, 2013 7:10 AM
    Answerer

All replies

  • Hi,

    Windows Explorer crashes are mostly caused by an incompatible Shell Extension.

    please download this reg file from my SkyDrive:


    http://cid-128fc518635be2dc.skydrive.live.com/self.aspx/.Public/MS%20Foren/Registry/WER%5E_Explorer_full.reg


    and make a double click on the file to import it. If you can't do this, run regedit.exe and import the registry file there!

    When the Windows Explorer crashes, Windows Error Reporting Service [1] creates a dmp file under C:\Localdumps. Please upload the dump file (compressed 7z or RAR to reduce the size) to your public Skydrive [2] folder and post the link here. I take a look at the dump with the Debugger, maybe I can see which Shell extension is the cause.

    After you generated the dumps, download and import this regfile:

    http://cid-128fc518635be2dc.skydrive.live.com/self.aspx/.Public/MS%20Foren/Registry/WER%5E_Explorer_full_uninstall.reg

    to stop the dump creation.

    André

    [1] http://msdn.microsoft.com/en-us/library/bb787181%28VS.85%29.aspx
    [2] http://social.technet.microsoft.com/Forums/en-US/w7itproui/thread/4fc10639-02db-4665-993a-08d865088d65

    "A programmer is just a tool which converts caffeine into code"

    Sunday, March 17, 2013 7:10 AM
    Answerer
  • The Windows Explorer behavior when you use mouse or keyboard should be the same. The issue you described can be caused by third party programs or Windows Explorer add-ons.
     
    You may boot in Clean Boot Mode to troubleshoot
     
    http://support.microsoft.com//kb/929135
     
    If the issue occurs in Clean Boot Mode, you may use ShellExView. 

    http://www.snapfiles.com/get/shellexview.html
     
    Run ShellExView, in the pane sort the entries with manufacturers. Disable all non-Microsoft *.dll files, and check the result. If the issue does not occur, one of the files can be the culprit. We could narrow down it one by one.


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ”

    Monday, March 18, 2013 4:17 AM
    Moderator
  • Arthur Xie: This is a bull**it response to a true problem & you should be ashamed that you continually put it on these threads like it's an honest solution to anything.

    For anyone else unfortunate enough to have this problem, I've been on call with support for this issue more hours than I care to admit. They had me convinced it was a faulty driver from AMD causing Explorer to crash. I ended up doing everything they suggested countless times with different tech's to no avail. The problem (for me at least) is that Explorer isn't crashing on every right-click, only so ofter. So you get on the phone with a tech who says, "Try this. Ok now right-click..no crash? We solved it." only to have it crash 15 - 20 minutes later. This is a legitimate issue with Win8 Explorer and there's no reason why a fix couldn't of been released already.

    I really love this operating system & think the programers at Microsoft who wrote it did a fantastic job. There's absolutely no reason something as simple as this  has had to cost me countless hours of personal time as well as time lost working on projects. All because I can't use my main PC for fear of it randomly crashing..this is something that should be taken seriously! I'm clearly not the only customer suffering from this problem and having a moderator swoop in on all of the similarly themed threads to paste in some crap about clean booting & testing each .dll individually is lame.

    While we're at it I'm going to throw this one out there too: Why remove the option in Pen and Touch to disable cursor visuals on feedback!? It was in Windows 7 for god sakes and it makes it impossible to paint using any kind of digital input device when you have a stupid ripple effect going out from the cursor every time you click! The core concept of "upgrading" is that you gain, not loose. I had to jump through so many hoops to find a work around for disabling what would of been 2 or 3 mouse clicks in Windows 7. Whom ever decided to remove any kind of Pen/Touch option from your new Tablet friendly OS needs to be slapped..HARD and then have their birthday missed. I'm not a programmer but even I know having the option to do something always trumps not having an option at all. If I wanted cookie cutter I would be on OSX.

    EDIT: I stand corrected and apologize for what I wrote above in regard to your suggested solution Arthur Xie. It is good advice.

    • Edited by Mallion Thursday, May 16, 2013 1:48 AM I was wrong.
    Sunday, May 05, 2013 8:29 PM
  • Andre: I will download your .reg file and install it. Once I have the log I'll upload it here if you're still active and willing to take a look at it for me? Thank you for taking the time to try and actually answer the problem, I greatly appreciate it.

    Sunday, May 05, 2013 8:30 PM
  • yes, zip and upload the dump. I'll look at the dump.

    "A programmer is just a tool which converts caffeine into code"

    Monday, May 06, 2013 5:05 AM
    Answerer
  • Arthur Xie: This is a bull**it response to a true problem & you should be ashamed that you continually put it on these threads like it's an honest solution to anything.

    In your case, Mallion, since it's very likely something you installed that's causing the problem, it may very well be that Arthur's Clean Boot suggestion would solve your problem, though it's a pretty basic "restore all to defaults" suggestion. 

    But he is ABSOLUTELY RIGHT that you could use ShellExView to enumerate all your shell extensions, if Andre weren't willing to share his significant talents in crash dump analysis.  As it is, Andre will most likely help take you to a solution quickly.  He's a wizard at this.

    Bear in mind that there are those of us who don't have any stability problems with Windows 8 whatsoever (but who still choose to use Windows 7 because Windows 8 just isn't better).  Generally speaking, it's because we're careful about what we install, and we make sure it's compatible with Windows 8 before chancing corrupting the system.

    Regarding why Microsoft has removed quite a number of things from Windows 8 - only Microsoft knows.  It seems really silly to do so, but they're no doubt working to some grand plan, however ill-conceived.

     

    -Noel


    Detailed how-to in my eBooks:  

    Configure The Windows 7 "To Work" Options
    Configure The Windows 8 "To Work" Options

    Monday, May 06, 2013 12:09 PM
  • your crash is caused by Probably Exploitable security issue:

    Second Chance Exception Type: STATUS_ACCESS_VIOLATION (0xC0000005)
    Exception Sub-Type: Read Access Violation
    
    Faulting Instruction:000007fd`5120122a movdqu xmm0,xmmword ptr [rdx+rax-10h]
    
    Basic Block:
        000007fd`5120122a movdqu xmm0,xmmword ptr [rdx+rax-10h]
           Tainted Input operands: 'rax','rdx'
        000007fd`51201230 movdqu xmmword ptr [rax-10h],xmm0
           Tainted Input operands: 'rax'
        000007fd`51201235 jmp msvcrt!memcpy+0x225 (000007fd`512011de)
    
    Exception Hash (Major/Minor): 0x89c274f3.0x270e9283
    
     Hash Usage : Stack Trace:
    Major+Minor : msvcrt!memcpy+0x21a
    Major+Minor : shell32!CDragDropHelper::_LoadLayeredBitmapBits+0xce
    Major+Minor : shell32!CDragDropHelper::_LoadFromDataObject+0x104
    Major+Minor : shell32!CDragDropHelper::DragEnterWithScroll+0x86
    Major+Minor : shell32!CDragDropHelper::DragEnter+0x1e
    Minor       : shell32!CDragDropHelper::DragEnterWindowCoords+0x4e
    Minor       : shell32!DAD_DragEnterEx2+0x35
    Minor       : explorer!DADHelper_DragEnter+0x82
    Minor       : explorer!CTaskListWnd::DragEnter+0x2f
    Minor       : ole32!CPrivDragDrop::PrivDragDrop+0x23c
    Minor       : rpcrt4!Invoke+0x65
    Minor       : rpcrt4!NdrStubCall2+0x33c
    Minor       : rpcrt4!NdrStubCall3+0xe0
    Minor       : combase!CStdStubBuffer_Invoke+0x67
    Minor       : combase!SyncStubInvoke+0x131
    Minor       : combase!CCtxComChnl::ContextInvoke+0x25b
    Minor       : combase!AppInvoke+0x307
    Minor       : combase!ComInvokeWithLockAndIPID+0x60a
    Minor       : combase!ThreadWndProc+0x2da
    Minor       : user32!UserCallWinProcCheckWow+0x13a
    Minor       : user32!DispatchMessageWorker+0x1a7
    Minor       : explorer!CTray::_MessageLoop+0x122
    Minor       : explorer!CTray::MainThreadProc+0x86
    Minor       : SHCore!COplockFileHandle::v_GetHandlerCLSID+0x12c
    Excluded    : verifier!AVrfpStandardThreadFunction+0x3d
    Minor       : kernel32!BaseThreadInitThunk+0x1a
    Minor       : ntdll!RtlUserThreadStart+0x1d
    Instruction Address: 0x000007fd5120122a
    
    Description: Data from Faulting Address controls subsequent Write Address
    Short Description: TaintedDataControlsWriteAddress
    Exploitability Classification: PROBABLY_EXPLOITABLE
    Recommended Bug Title: Probably Exploitable - Data from Faulting Address controls subsequent Write Address starting at msvcrt!memcpy+0x000000000000021a (Hash=0x89c274f3.0x270e9283)
    

    Use ShellExView to disable 3rd party addons like Adobe or Acronis until you found the addon which causes the crash:

    http://www.nirsoft.net/utils/shexview.html


    "A programmer is just a tool which converts caffeine into code"

    Wednesday, May 08, 2013 5:31 AM
    Answerer
  • Thank you Andre.Ziegler. I appreciate you taking the time to look at that dump file & thank you Noel for your insight.
    Thursday, May 16, 2013 1:52 AM
  • No problem, hope you get to the bottom of it.

    Remember that after you disable a shell extension, you need to log off and on again to restart Explorer before testing.

     

    -Noel


    Detailed how-to in my eBooks:  

    Configure The Windows 7 "To Work" Options
    Configure The Windows 8 "To Work" Options

    Thursday, May 16, 2013 4:42 AM
  • I have the same problem, and I have no obscure software installed, I installed a clean windows 8 2 weeks ago as I bought a SSD. 

    I created the dmp file as described:

    Dumpzusammenfassung
    -------------------
    Dumpdatei:	explorer.exe.4132.dmp : C:\LocalDumps\explorer.exe.4132.dmp
    Letzte Schreibzeit:	27.06.2013 18:39:31
    Prozessname:	explorer.exe : C:\Windows\explorer.exe
    Prozessarchitektur:	x64
    Ausnahmecode:	0xE06D7363
    Ausnahmeinformationen:	
    Heapinformationen:	Vorhanden
    
    Systeminformationen
    -------------------
    Betriebssystemversion:	6.3.9431
    CLR-Version(en):	4.0.30319.32559
    
    Module
    ------
    Modulname	Modulpfad	Modulversion
    ---------	---------	------------
    explorer.exe	C:\Windows\explorer.exe	6.3.9431.0
    ntdll.dll	C:\Windows\System32\ntdll.dll	6.3.9431.0
    kernel32.dll	C:\Windows\System32\kernel32.dll	6.3.9431.0
    KERNELBASE.dll	C:\Windows\System32\KERNELBASE.dll	6.3.9431.0
    apphelp.dll	C:\Windows\System32\apphelp.dll	6.3.9431.0
    msvcrt.dll	C:\Windows\System32\msvcrt.dll	7.0.9431.0
    oleaut32.dll	C:\Windows\System32\oleaut32.dll	6.3.9431.0
    combase.dll	C:\Windows\System32\combase.dll	6.3.9431.0
    powrprof.dll	C:\Windows\System32\powrprof.dll	6.3.9431.0
    advapi32.dll	C:\Windows\System32\advapi32.dll	6.3.9431.0
    user32.dll	C:\Windows\System32\user32.dll	6.3.9431.0
    gdi32.dll	C:\Windows\System32\gdi32.dll	6.3.9431.0
    SHCore.dll	C:\Windows\System32\SHCore.dll	6.3.9431.0
    shlwapi.dll	C:\Windows\System32\shlwapi.dll	6.3.9431.0
    shell32.dll	C:\Windows\System32\shell32.dll	6.3.9431.0
    uxtheme.dll	C:\Windows\System32\uxtheme.dll	6.3.9431.0
    dwmapi.dll	C:\Windows\System32\dwmapi.dll	6.3.9431.0
    twinapi.dll	C:\Windows\System32\twinapi.dll	6.3.9431.0
    d3d11.dll	C:\Windows\System32\d3d11.dll	6.3.9431.0
    dcomp.dll	C:\Windows\System32\dcomp.dll	6.3.9431.0
    sspicli.dll	C:\Windows\System32\sspicli.dll	6.3.9431.0
    sechost.dll	C:\Windows\System32\sechost.dll	6.3.9431.0
    userenv.dll	C:\Windows\System32\userenv.dll	6.3.9431.0
    propsys.dll	C:\Windows\System32\propsys.dll	7.0.9431.0
    rpcrt4.dll	C:\Windows\System32\rpcrt4.dll	6.3.9431.0
    slc.dll	C:\Windows\System32\slc.dll	6.3.9431.0
    profapi.dll	C:\Windows\System32\profapi.dll	6.3.9431.0
    dxgi.dll	C:\Windows\System32\dxgi.dll	6.3.9431.0
    sppc.dll	C:\Windows\System32\sppc.dll	6.3.9431.0
    imm32.dll	C:\Windows\System32\imm32.dll	6.3.9431.0
    msctf.dll	C:\Windows\System32\msctf.dll	6.3.9431.0
    tiptsf.dll	C:\Program Files\Common Files\microsoft shared\ink\tiptsf.dll	6.3.9431.0
    kernel.appcore.dll	C:\Windows\System32\kernel.appcore.dll	6.3.9431.0
    CRYPTBASE.dll	C:\Windows\System32\CRYPTBASE.dll	6.3.9431.0
    bcryptPrimitives.dll	C:\Windows\System32\bcryptPrimitives.dll	6.3.9431.0
    ole32.dll	C:\Windows\System32\ole32.dll	6.3.9431.0
    clbcatq.dll	C:\Windows\System32\clbcatq.dll	2001.12.10361.0
    winsta.dll	C:\Windows\System32\winsta.dll	6.3.9431.0
    Bcp47Langs.dll	C:\Windows\System32\Bcp47Langs.dll	6.3.9431.0
    cryptsp.dll	C:\Windows\System32\cryptsp.dll	6.3.9431.0
    rsaenh.dll	C:\Windows\System32\rsaenh.dll	6.3.9431.0
    bcrypt.dll	C:\Windows\System32\bcrypt.dll	6.3.9431.0
    actxprxy.dll	C:\Windows\System32\actxprxy.dll	6.3.9431.0
    gameux.dll	C:\Windows\System32\gameux.dll	6.3.9431.0
    comctl32.dll	C:\Windows\WinSxS\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9431.0_none_4c5a88cade1c4961\comctl32.dll	6.10.9431.0
    GdiPlus.dll	C:\Windows\WinSxS\amd64_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.9431.0_none_deb7009e55d4d87b\GdiPlus.dll	6.3.9431.0
    xmllite.dll	C:\Windows\System32\xmllite.dll	6.3.9431.0
    crypt32.dll	C:\Windows\System32\crypt32.dll	6.3.9431.0
    msasn1.dll	C:\Windows\System32\msasn1.dll	6.3.9431.0
    SettingSyncCore.dll	C:\Windows\System32\SettingSyncCore.dll	6.3.9431.0
    IDStore.dll	C:\Windows\System32\IDStore.dll	6.3.9431.0
    samlib.dll	C:\Windows\System32\samlib.dll	6.3.9431.0
    wkscli.dll	C:\Windows\System32\wkscli.dll	6.3.9431.0
    netutils.dll	C:\Windows\System32\netutils.dll	6.3.9431.0
    dui70.dll	C:\Windows\System32\dui70.dll	6.3.9431.0
    duser.dll	C:\Windows\System32\duser.dll	6.3.9431.0
    themeui.dll	C:\Windows\System32\themeui.dll	6.3.9431.0
    SndVolSSO.DLL	C:\Windows\System32\SndVolSSO.DLL	6.3.9431.0
    hid.dll	C:\Windows\System32\hid.dll	6.3.9431.0
    MMDevAPI.dll	C:\Windows\System32\MMDevAPI.dll	6.3.9431.0
    devobj.dll	C:\Windows\System32\devobj.dll	6.3.9431.0
    cfgmgr32.dll	C:\Windows\System32\cfgmgr32.dll	6.3.9431.0
    oleacc.dll	C:\Windows\System32\oleacc.dll	7.2.9431.0
    D3D10Warp.dll	C:\Windows\System32\D3D10Warp.dll	6.3.9431.0
    Windows.UI.Immersive.dll	C:\Windows\System32\Windows.UI.Immersive.dll	6.3.9431.0
    twinui.dll	C:\Windows\System32\twinui.dll	6.3.9431.0
    twinapi.appcore.dll	C:\Windows\System32\twinapi.appcore.dll	6.3.9431.0
    windowscodecs.dll	C:\Windows\System32\windowscodecs.dll	6.3.9431.0
    explorerframe.dll	C:\Windows\System32\explorerframe.dll	6.3.9431.0
    Tabbtn.dll	C:\Windows\System32\Tabbtn.dll	6.3.9431.0
    TabbtnEx.dll	C:\Windows\System32\TabbtnEx.dll	6.3.9431.0
    linkinfo.dll	C:\Windows\System32\linkinfo.dll	6.3.9431.0
    NetworkExplorer.dll	C:\Windows\System32\NetworkExplorer.dll	6.3.9431.0
    SearchFolder.dll	C:\Windows\System32\SearchFolder.dll	6.3.9431.0
    windows.immersiveshell.serviceprovider.dll	C:\Windows\System32\windows.immersiveshell.serviceprovider.dll	6.3.9431.0
    TipBand.dll	C:\Program Files\Common Files\microsoft shared\ink\TipBand.dll	6.3.9431.0
    StructuredQuery.dll	C:\Windows\System32\StructuredQuery.dll	7.0.9431.0
    wtsapi32.dll	C:\Windows\System32\wtsapi32.dll	6.3.9431.0
    twinui.appcore.dll	C:\Windows\System32\twinui.appcore.dll	6.3.9431.0
    wpncore.dll	C:\Windows\System32\wpncore.dll	6.3.9431.0
    DWrite.dll	C:\Windows\System32\DWrite.dll	6.3.9431.0
    UIAnimation.dll	C:\Windows\System32\UIAnimation.dll	6.3.9431.0
    aticfx64.dll	C:\Windows\System32\aticfx64.dll	8.17.10.1225
    version.dll	C:\Windows\System32\version.dll	6.3.9431.0
    atiuxp64.dll	C:\Windows\System32\atiuxp64.dll	8.14.1.6338
    atidxx64.dll	C:\Windows\System32\atidxx64.dll	8.17.10.507
    wlidprov.dll	C:\Windows\System32\wlidprov.dll	6.3.9431.0
    thumbcache.dll	C:\Windows\System32\thumbcache.dll	6.3.9431.0
    Windows.Networking.Connectivity.dll	C:\Windows\System32\Windows.Networking.Connectivity.dll	6.3.9431.0
    InputSwitch.dll	C:\Windows\System32\InputSwitch.dll	6.3.9431.0
    ELSCore.dll	C:\Windows\System32\ELSCore.dll	6.3.9431.0
    elslad.dll	C:\Windows\System32\elslad.dll	6.3.9431.0
    msftedit.dll	C:\Windows\System32\msftedit.dll	6.3.9431.0
    msimg32.dll	C:\Windows\System32\msimg32.dll	6.3.9431.0
    Windows.Globalization.dll	C:\Windows\System32\Windows.Globalization.dll	6.3.9431.0
    globinputhost.dll	C:\Windows\System32\globinputhost.dll	6.3.9431.0
    ninput.dll	C:\Windows\System32\ninput.dll	6.3.9431.0
    urlmon.dll	C:\Windows\System32\urlmon.dll	11.0.9431.0
    iertutil.dll	C:\Windows\System32\iertutil.dll	11.0.9431.0
    wininet.dll	C:\Windows\System32\wininet.dll	11.0.9431.162
    windows.globalization.fontgroups.dll	C:\Windows\System32\windows.globalization.fontgroups.dll	6.3.9431.0
    secur32.dll	C:\Windows\System32\secur32.dll	6.3.9431.0
    npmproxy.dll	C:\Windows\System32\npmproxy.dll	6.3.9431.0
    IPHLPAPI.DLL	C:\Windows\System32\IPHLPAPI.DLL	6.3.9431.0
    nsi.dll	C:\Windows\System32\nsi.dll	6.3.9431.0
    winnsi.dll	C:\Windows\System32\winnsi.dll	6.3.9431.0
    wlanapi.dll	C:\Windows\System32\wlanapi.dll	6.3.9431.0
    wwapi.dll	C:\Windows\System32\wwapi.dll	8.1.9431.0
    WinTypes.dll	C:\Windows\System32\WinTypes.dll	6.3.9431.0
    netprofm.dll	C:\Windows\System32\netprofm.dll	6.3.9431.0
    ws2_32.dll	C:\Windows\System32\ws2_32.dll	6.3.9431.0
    ondemandconnroutehelper.dll	C:\Windows\System32\ondemandconnroutehelper.dll	6.3.9431.0
    winhttp.dll	C:\Windows\System32\winhttp.dll	6.3.9431.0
    mswsock.dll	C:\Windows\System32\mswsock.dll	6.3.9431.0
    dnsapi.dll	C:\Windows\System32\dnsapi.dll	6.3.9431.0
    rasadhlp.dll	C:\Windows\System32\rasadhlp.dll	6.3.9431.0
    MrmCoreR.dll	C:\Windows\System32\MrmCoreR.dll	6.3.9431.0
    stobject.dll	C:\Windows\System32\stobject.dll	6.3.9431.0
    batmeter.dll	C:\Windows\System32\batmeter.dll	6.3.9431.0
    sxs.dll	C:\Windows\System32\sxs.dll	6.3.9431.0
    SETTINGSYNCPOLICY.dll	C:\Windows\System32\SETTINGSYNCPOLICY.dll	6.3.9431.0
    es.dll	C:\Windows\System32\es.dll	2001.12.10361.0
    prnfldr.dll	C:\Windows\System32\prnfldr.dll	6.3.9431.0
    winspool.drv	C:\Windows\System32\winspool.drv	6.3.9431.0
    DeviceSetupManagerAPI.dll	C:\Windows\System32\DeviceSetupManagerAPI.dll	6.3.9431.0
    wevtapi.dll	C:\Windows\System32\wevtapi.dll	6.3.9431.0
    wpnprv.dll	C:\Windows\System32\wpnprv.dll	6.3.9431.0
    Windows.Security.Authentication.OnlineId.dll	C:\Windows\System32\Windows.Security.Authentication.OnlineId.dll	6.3.9431.0
    dpapi.dll	C:\Windows\System32\dpapi.dll	6.3.9431.0
    PhotoMetadataHandler.dll	C:\Windows\System32\PhotoMetadataHandler.dll	6.3.9431.0
    Windows.Networking.Sockets.PushEnabledApplication.dll	C:\Windows\System32\Windows.Networking.Sockets.PushEnabledApplication.dll	6.3.9431.0
    windowscodecsext.dll	C:\Windows\System32\windowscodecsext.dll	6.3.9431.0
    msxml6.dll	C:\Windows\System32\msxml6.dll	6.30.9431.0
    FWPUCLNT.DLL	C:\Windows\System32\FWPUCLNT.DLL	6.3.9431.0
    AudioSes.dll	C:\Windows\System32\AudioSes.dll	6.3.9431.0
    schannel.dll	C:\Windows\System32\schannel.dll	6.3.9431.0
    DXP.dll	C:\Windows\System32\DXP.dll	6.3.9431.0
    setupapi.dll	C:\Windows\System32\setupapi.dll	6.3.9431.0
    shdocvw.dll	C:\Windows\System32\shdocvw.dll	6.3.9431.0
    Syncreg.dll	C:\Windows\System32\Syncreg.dll	2007.94.9431.0
    ncrypt.dll	C:\Windows\System32\ncrypt.dll	6.3.9431.0
    ntasn1.dll	C:\Windows\System32\ntasn1.dll	6.3.9431.0
    ncryptsslp.dll	C:\Windows\System32\ncryptsslp.dll	6.3.9431.0
    WWanAPI.dll	C:\Windows\System32\WWanAPI.dll	6.3.9431.0
    AltTab.dll	C:\Windows\System32\AltTab.dll	6.3.9431.0
    authui.dll	C:\Windows\System32\authui.dll	6.3.9431.0
    wpdshserviceobj.dll	C:\Windows\System32\wpdshserviceobj.dll	6.3.9431.0
    PortableDeviceTypes.dll	C:\Windows\System32\PortableDeviceTypes.dll	6.3.9431.0
    PortableDeviceApi.dll	C:\Windows\System32\PortableDeviceApi.dll	6.3.9431.0
    wintrust.dll	C:\Windows\System32\wintrust.dll	6.3.9431.0
    sqmapi.dll	C:\Program Files\Windows Portable Devices\sqmapi.dll	6.3.9431.0
    taskschd.dll	C:\Windows\System32\taskschd.dll	6.3.9431.0
    SettingMonitor.dll	C:\Windows\System32\SettingMonitor.dll	6.3.9431.0
    AepRoam.dll	C:\Windows\System32\AepRoam.dll	6.3.9431.0
    PackageStateRoaming.dll	C:\Windows\System32\PackageStateRoaming.dll	6.3.9431.0
    ieframe.dll	C:\Windows\System32\ieframe.dll	11.0.9431.0
    pnidui.dll	C:\Windows\System32\pnidui.dll	6.3.9431.0
    NetworkStatus.dll	C:\Windows\System32\NetworkStatus.dll	6.3.9431.0
    dhcpcsvc6.DLL	C:\Windows\System32\dhcpcsvc6.DLL	6.3.9431.0
    dhcpcsvc.dll	C:\Windows\System32\dhcpcsvc.dll	6.3.9431.0
    cscui.dll	C:\Windows\System32\cscui.dll	6.3.9431.0
    cscdll.dll	C:\Windows\System32\cscdll.dll	6.3.9431.0
    cscobj.dll	C:\Windows\System32\cscobj.dll	6.3.9431.0
    srchadmin.dll	C:\Windows\System32\srchadmin.dll	7.0.9431.0
    cscapi.dll	C:\Windows\System32\cscapi.dll	6.3.9431.0
    mssprxy.dll	C:\Windows\System32\mssprxy.dll	7.0.9431.0
    shacct.dll	C:\Windows\System32\shacct.dll	6.3.9431.0
    samcli.dll	C:\Windows\System32\samcli.dll	6.3.9431.0
    bthprops.cpl	C:\Windows\System32\bthprops.cpl	6.3.9431.0
    BluetoothApis.dll	C:\Windows\System32\BluetoothApis.dll	6.3.9431.0
    SyncCenter.dll	C:\Windows\System32\SyncCenter.dll	6.3.9431.0
    Actioncenter.dll	C:\Windows\System32\Actioncenter.dll	6.3.9431.0
    imapi2.dll	C:\Windows\System32\imapi2.dll	6.3.9431.0
    hgcpl.dll	C:\Windows\System32\hgcpl.dll	6.3.9431.0
    provsvc.dll	C:\Windows\System32\provsvc.dll	6.3.9431.0
    ntshrui.dll	C:\Windows\System32\ntshrui.dll	6.3.9431.0
    srvcli.dll	C:\Windows\System32\srvcli.dll	6.3.9431.0
    dfshim.dll	C:\Windows\System32\dfshim.dll	6.3.9431.0
    mscoree.dll	C:\Windows\System32\mscoree.dll	6.3.9431.0
    mscoreei.dll	C:\Windows\Microsoft.NET\Framework64\v4.0.30319\mscoreei.dll	4.0.30319.32559
    clr.dll	C:\Windows\Microsoft.NET\Framework64\v4.0.30319\clr.dll	4.0.30319.32559
    MSVCR120_CLR0400.dll	C:\Windows\System32\MSVCR120_CLR0400.dll	12.0.20514.32559
    ntmarta.dll	C:\Windows\System32\ntmarta.dll	6.3.9431.0
    AcSignIcon.dll	C:\Windows\System32\AcSignIcon.dll	19.0.55.0
    mfc100u.dll	C:\Windows\System32\mfc100u.dll	10.0.40219.325
    msvcr100.dll	C:\Windows\System32\msvcr100.dll	10.0.40219.325
    MFC100DEU.DLL	C:\Windows\System32\MFC100DEU.DLL	10.0.40219.325
    DropboxExt64.19.dll	C:\Users\4ndreas\AppData\Roaming\Dropbox\bin\DropboxExt64.19.dll	1.0.0.19
    dbghelp.dll	C:\Windows\System32\dbghelp.dll	6.3.9431.0
    msvcp90.dll	C:\Windows\WinSxS\amd64_microsoft.vc90.crt_1fc8b3b9a1e18e3b_9.0.30729.7996_none_08e8a813a8398e2a\msvcp90.dll	9.0.30729.7996
    msvcr90.dll	C:\Windows\WinSxS\amd64_microsoft.vc90.crt_1fc8b3b9a1e18e3b_9.0.30729.7996_none_08e8a813a8398e2a\msvcr90.dll	9.0.30729.7996
    EhStorShell.dll	C:\Windows\System32\EhStorShell.dll	6.3.9431.0
    AcSignCore16.dll	C:\Program Files\Autodesk\Inventor Publisher 2012\AcSignCore16.dll	18.2.47.0
    UIRibbonRes.dll	C:\Windows\System32\UIRibbonRes.dll	6.3.9431.0
    uiautomationcore.dll	C:\Windows\System32\uiautomationcore.dll	7.2.9431.0
    winmm.dll	C:\Windows\System32\winmm.dll	6.3.9431.0
    WINMMBASE.dll	C:\Windows\System32\WINMMBASE.dll	6.3.9431.0
    msiltcfg.dll	C:\Windows\System32\msiltcfg.dll	5.0.9431.0
    msi.dll	C:\Windows\System32\msi.dll	5.0.9431.0
    UIRibbon.dll	C:\Windows\System32\UIRibbon.dll	6.3.9431.0
    WorkFoldersShell.dll	C:\Windows\System32\WorkFoldersShell.dll	6.3.9431.0
    twext.dll	C:\Windows\System32\twext.dll	6.3.9431.0
    syncui.dll	C:\Windows\System32\syncui.dll	6.3.9431.0
    synceng.dll	C:\Windows\System32\synceng.dll	6.3.9431.0
    AcShellExtension.dll	C:\Program Files (x86)\Common Files\Autodesk Shared\AcShellEx\AcShellExtension.dll	19.0.53.0
    msvcp100.dll	C:\Windows\System32\msvcp100.dll	10.0.40219.325
    7-zip.dll	C:\Program Files\7-Zip\7-zip.dll	9.22.0.0
    mpr.dll	C:\Windows\System32\mpr.dll	6.3.9431.0
    dlnashext.dll	C:\Windows\System32\dlnashext.dll	12.0.9431.0
    Windows.Media.Streaming.dll	C:\Windows\System32\Windows.Media.Streaming.dll	12.0.9431.0
    DevDispItemProvider.dll	C:\Windows\System32\DevDispItemProvider.dll	6.3.9431.0
    EhStorAPI.dll	C:\Windows\System32\EhStorAPI.dll	6.3.9431.0
    apprepapi.dll	C:\Windows\System32\apprepapi.dll	6.3.9431.0
    tbs.dll	C:\Windows\System32\tbs.dll	6.3.9431.0
    msisip.dll	C:\Windows\System32\msisip.dll	5.0.9431.0
    wshext.dll	C:\Windows\System32\wshext.dll	5.8.9431.0
    AppxSip.dll	C:\Windows\System32\AppxSip.dll	6.3.9431.0
    OpcServices.DLL	C:\Windows\System32\OpcServices.DLL	6.3.9431.0
    pwrshsip.dll	C:\Windows\System32\WindowsPowerShell\v1.0\pwrshsip.dll	6.3.9431.0
    xapauthenticodesip.dll	C:\Program Files\Microsoft Silverlight\xapauthenticodesip.dll	5.1.20125.0
    pcacli.dll	C:\Windows\System32\pcacli.dll	6.3.9431.0
    sfc_os.dll	C:\Windows\System32\sfc_os.dll	6.3.9431.0
    DtBridge.dll	C:\Program Files\Autodesk\Inventor 2013\Bin\DtBridge.dll	17.0.13800.0
    Dt.dll	C:\Program Files\Autodesk\Inventor 2013\Bin\Dt.dll	17.0.13800.0
    fb.dll	C:\Program Files\Autodesk\Inventor 2013\Bin\fb.dll	17.0.13800.0
    utx.dll	C:\Program Files\Autodesk\Inventor 2013\Bin\utx.dll	17.0.13800.0
    rse.dll	C:\Program Files\Autodesk\Inventor 2013\Bin\rse.dll	17.0.13800.0
    comdlg32.dll	C:\Windows\System32\comdlg32.dll	6.3.9431.0
    persist.dll	C:\Program Files\Autodesk\Inventor 2013\Bin\persist.dll	17.0.13800.0
    acge218I.dll	C:\Program Files\Autodesk\Inventor 2013\Bin\acge218I.dll	218.0.0.5118
    GRData.dll	C:\Program Files\Autodesk\Inventor 2013\Bin\GRData.dll	17.0.13800.0
    Rp.dll	C:\Program Files\Autodesk\Inventor 2013\Bin\Rp.dll	17.0.13800.0
    psapi.dll	C:\Windows\System32\psapi.dll	6.3.9431.0
    wsock32.dll	C:\Windows\System32\wsock32.dll	6.3.9431.0
    SrvRes.dll	C:\Program Files\Autodesk\Inventor 2013\Bin\de-DE\SrvRes.dll	17.0.13800.0
    

    • Edited by 4ndreas Thursday, June 27, 2013 4:48 PM added dmp file
    Thursday, June 27, 2013 4:37 PM
  • 6.3.9431 tells me you use 8.1 Preview, maynbe you use an incompatible tool. upload the dumps, maybe I can see something.

    "A programmer is just a tool which converts caffeine into code"

    Thursday, June 27, 2013 6:48 PM
    Answerer
  • HI

    I have exactly the same issue with 8.1 and right clicking on a object, and try to open or select properties etc

    After many hours, off disabling services one at a time after finding it worked when started with no services at all loaded,  , I narrowed it down to and issue with the network components / context menu network links ,I removed any mapped drives and have to start my laptop with wireless off and no network cable,

    Once started I can right click no problem  no dlnashext.dll  errors and windows explorer restarting.

    then connect network (activate wireless or plug  cable) and everything works ok

    So for me in Windows 8.1 only way I can avoid the dlnashext.dll errors on right click  is to start the laptop with NO network connections then connect after log in and all is good works fine no errors.

    Give that a go and see if it works for you

    Richard

    Saturday, June 29, 2013 3:10 PM
  • I had the same issue. Read about the program: "whatishang". Dumb name, very helpful little program (FREE). Can be found on cnet.com amongst other places.

    My problem turned out to be the newly updated AVG 2014. Once I uninstalled it, no more hanging.
    Tuesday, September 24, 2013 12:14 AM
  • Hi,

    I have the same issue (explorer restarting often) using Win8.1 Pro release. Also, I have spend many hours trying to find the problem, to no avail.

    Here is a link to my crash dump file:

    https://skydrive.live.com/redir?resid=3DABA40420F1B865!445

    I would appreciate it greatly if you could have a look at it.

    Thanks and greetings, Auke Nauta

    Tuesday, October 22, 2013 11:41 AM
  • Hi,

    I have the same issue (explorer restarting often) using Win8.1 Pro release. Also, I have spend many hours trying to find the problem, to no avail.

    Here is a link to my crash dump file:

    https://skydrive.live.com/redir?resid=3DABA40420F1B865!445

    I would appreciate it greatly if you could have a look at it.

    Thanks and greetings, Auke Nauta

    Your Explroer crashes while loading this jpg:

    C:\Users\auke\AppData\Roaming\Microsoft\Windows\Themes\CachedFiles\CachedImage_1920_1200_POS4.jpg

    00 ntdll!NtWaitForMultipleObjects
    01 KERNELBASE!WaitForMultipleObjectsEx
    02 kernel32!WerpReportFaultInternal
    03 kernel32!WerpReportFault
    04 KERNELBASE!UnhandledExceptionFilter
    05 ntdll!LdrpLogFatalUserCallbackException
    06 ntdll!KiUserCallbackDispatcherHandler
    07 ntdll!RtlpExecuteHandlerForException
    08 ntdll!RtlDispatchException
    09 ntdll!KiUserExceptionDispatch
    0a shell32!WICCreateOrientedBitmapSource
    0b shell32!WICOrientateFrame
    0c shell32!CMemoryCachedImage::_DecodeImage
    0d shell32!CMemoryCachedImage::_CreateImageResources
    0e shell32!CMemoryCachedImage::CreateScaledDIB
    0f shell32!CWallpaperRenderer::_LoadBitmapFromDiskCache
    10 shell32!CWallpaperRenderer::PaintMonitor
    11 shell32!CWallpaperRenderer::PaintWallpaper
    12 shell32!CDesktopWallpaper::PaintWallpaper
    13 shell32!CDesktopBrowser::PaintWallpaper
    14 shell32!CDesktopBrowser::_WndProcBS
    15 shell32!CDesktopBrowser::s_DesktopWndProc
    16 user32!UserCallWinProcCheckWow
    17 user32!DispatchClientMessage
    18 user32!_fnDWORD
    19 ntdll!KiUserCallbackDispatcherContinue
    1a user32!NtUserCallHwndLock
    1b shell32!CDesktopBrowser::_Raise
    1c shell32!CDesktopBrowser::_OnRaise
    1d shell32!`Microsoft::WRL::Module<1,Microsoft::WRL::Details::DefaultModule<5> >::Create'::`2'::`dynamic atexit destructor for 'module''
    1e shell32!CDesktopBrowser::s_DesktopWndProc
    1f user32!UserCallWinProcCheckWow
    20 user32!DispatchMessageWorker
    21 shell32!CDesktopBrowser::_MessageLoop
    22 shell32!SHDesktopMessageLoop
    23 explorer!wWinMain
    24 explorer!CTrayNotify::_OnInfoTipSkipped
    25 kernel32!BaseThreadInitThunk
    26 ntdll!RtlUserThreadStart

    I see that the following DLL is used:



        Loaded symbol image file: JPGCodec.dll
        Image path: C:\Windows\WICCodecs\{A6D092A4-081A-4F0E-9356-DA167E87D922}\Raster Formats\JPEG\Amd64\JPGCodec.dll
        Image name: JPGCodec.dll
        Browse all global symbols  functions  data
        Timestamp:        Sun Sep 29 18:07:32 2013 (52485044)
        CheckSum:         0088BD0B
        ImageSize:        00888000
        File version:     3.5.0.86
        Product version:  3.5.0.0
        File flags:       0 (Mask 3F)
        File OS:          4 Unknown Win32
        File type:        2.0 Dll
        File date:        00000000.00000000
        Translations:     0409.04e4
        CompanyName:      Axel Rietschin Software Developments
        ProductName:      FastPictureViewer Codec Pack
        InternalName:     JPGCodec.dll
        OriginalFilename: JPGCodec.dll
        ProductVersion:   3.5
        FileVersion:      3.5.0.86
        FileDescription:  Fast JPEG Decoder
        LegalCopyright:   Copyright © 2009-2013 Axel Rietschin Software Developments. All rights reserved.
    

    look if you still get the issue after removing the codec DLL.





    "A programmer is just a tool which converts caffeine into code"


    Wednesday, October 23, 2013 6:47 AM
    Answerer
  • Meanwhile, since the implication is that your desktop background JPEG image is somehow corrupted internally, change your desktop background image to something else and/or replace that JPEG file.

       

    -Noel


    Detailed how-to in my eBooks:  

    Configure The Windows 7 "To Work" Options
    Configure The Windows 8 "To Work" Options

    Wednesday, October 23, 2013 3:07 PM
  • I looked again and found a 3rd party jpg decoder. Maybe this fixes it

    "A programmer is just a tool which converts caffeine into code"

    Wednesday, October 23, 2013 7:52 PM
    Answerer
  • Dear Andre,

    Thanks for the info!

    I exchanged my desktop background and now the crashes are over :)

    May I ask how you are able to extract the information from the crash dump (just curious)?

    Thanks and greetings,

    Auke

    Friday, October 25, 2013 6:40 AM

  • May I ask how you are able to extract the information from the crash dump (just curious)?


    I've used Windbg.exe from the Debugging Tool for Windows which are part of the Windows SDK:

    http://msdn.microsoft.com/en-US/windows/desktop/bg162891


    "A programmer is just a tool which converts caffeine into code"

    Friday, October 25, 2013 6:13 PM
    Answerer
  • Arthur Xie - Thank you. The directions weren't step by step, but, I finally was able to get to the screen you mentioned and to pin point the program as WinRAR that was causing my windows explorer to freeze when right clicking. Thanks again. (Now when are they going to bring back the REAL start icon?)
    Wednesday, October 30, 2013 12:48 AM
  • 500 MB file !
    Wednesday, November 06, 2013 10:08 PM
  • ShellExView works :)
    Wednesday, November 06, 2013 10:17 PM
  • I was also having this problem from long long time. Disabling all non Microsoft shell extensions using ShellExView worked for me. 
    Thursday, December 05, 2013 5:31 AM
  • I have the same problem. When I installed the latest windows updates, I CANT RIGHT CLICK ON ANYTHING THAT IS ON THE DESKTOP. If I right click, explorer crashes and my desktop refreshes over and over again. Same issue with clicking on the file folder looking icon on the windows taskbar on the bottom of the screen. Anything explorer related just CRASHES explorer. Any right clicking that opens an explorer window CRASHES EXPLORER. This is completely ridiculous.

    I am at a loss as well, eggy. :(

     
    Sunday, December 15, 2013 1:38 AM
  • And since there are a TON of people having the same problem with the RIGHT CLICK on anything and EXPLORER crashes, there should be a windows update that fixes this. WHY should we as the average windows users have to go through all of that registry stuff to fix a problem that isn't our fault. I am quite frustrated. Microsoft, this bug is definitely NOT OKAY.

    Sunday, December 15, 2013 1:42 AM
  • I have the exact same problem as you, i just updated to 8.1 a few hours ago after putting it off in case something goes wrong...... i have no idea what to do and have no idea what all of the guys above are saying :(
    Sunday, December 15, 2013 1:54 AM
  • You have installed software that is incompatible with File Explorer.

    That Microsoft allows 3rd party augmentation of File Explorer functionality through Shell Extensions is generally considered a Good Thing.  A whole lot of additional functionality would be closed off to us if that weren't allowed.  Literally, you the "average window user", are wishing Microsoft would close off every part of your system so that it could not be corrupted.

    Be careful what you wish for.  You might not like what that would be like.

    The fact that you've chosen to install something that crashes Explorer isn't Microsoft's fault.

    You imply that it's someone else's job to manage your system.  That's not the case, and no amount of wishing is going to change the fact that the responsibility is on you

    This thread gives you a link to the tool (ShellExView) to fix it.  All you have to do is disable non-Microsoft shell extensions methodically, one by one, log off then back on, and test to see if the problem is averted.  When Explorer works again you've both found the offending software and fixed the problem at the same time.

    It's now time to go learn a little bit more of how to manage your computer better.  Good luck.

     

    -Noel


    Detailed how-to in my eBooks:  

    Configure The Windows 7 "To Work" Options
    Configure The Windows 8 "To Work" Options

    Sunday, December 15, 2013 2:27 AM
  • i dont understand why this has only happened when i installed windows 8.1, it was fine before? and thanks for the help, im not great with computers and this shellexview sounds complicated, is there a chance i could accidentally make things worse when using this program, sorry if that sounds like a stupid question.
    Sunday, December 15, 2013 2:38 AM
  • It's possible you installed something in Windows 8 that did not anticipate the changes in Windows 8.1, and is thus incompatible.  To some extent I suppose Microsoft is at fault for encouraging people to upgrade their operating systems in place, without doing a fresh, clean install (which would necessitate installation of your software, at which point you might seek a Windows 8.1 compatible version). 

    It's really not that good an idea to upgrade an operating system in place - I always recommend a clean install.

    But to try to recover what you have, I don't think you can hurt things too much with ShellExView if you disable extensions one at a time, and make sure you re-enable the things you disable if you find blocking them did not help.  Go through it carefully, write down notes if you need, to keep track of what you're doing.

    If you get to a point where you're not sure of something, ask.  There are folks here who have been through it successfully who will be happy to help.

       

    -Noel


    Detailed how-to in my eBooks:  

    Configure The Windows 7 "To Work" Options
    Configure The Windows 8 "To Work" Options

    Sunday, December 15, 2013 3:06 AM
  • Thank you very much for the advice, i shall try to follow your instructions to fix the problem. And next time i shall be more cautious when dealing with upgrading windows.
    Sunday, December 15, 2013 3:17 AM
  • Hi,

    I've just starting having real trouble with Windows Explorer in Windows 8.  Whenever I right-click on anywhere in a local file, or right-click on a local drive, Explorer freezes. I cannot even create a new folder without Explorer crashing.  As I can't right click anywhere, I can't take ownership of the folders to confirm that this isn't a permissions issue. I'm really at a dead end with this.

    I have seen that people have had a problem with this in the past when right-clicking on items in the left-hand pane in Explorer, but this problem is much more widespread, as it is affecting every local folder. I followed the advice given in previous posts. I downloaded ShellExView and disabled each item of the Context Menu type that was non-Windows in turn to see if that solved the problem. I then tried disabling all items that were non-Windows to see if that would work. Neither worked and I still have the problem. 

    The technical details of the error from the Action Center are below:

    Source
    Windows Explorer

    Summary
    Stopped responding and was closed

    Date
    ‎16/‎03/‎2013 20:51

    Status
    Report sent

    Description
    A problem caused this program to stop interacting with Windows.
    Faulting Application Path: C:\Windows\explorer.exe

    Problem signature
    Problem Event Name: AppHangB1
    Application Name: explorer.exe
    Application Version: 6.2.9200.16433
    Application Timestamp: 50763312
    Hang Signature: 0cb2
    Hang Type: 0
    OS Version: 6.2.9200.2.0.0.256.48
    Locale ID: 2057
    Additional Hang Signature 1: 0cb26bd15cee3dce6b53eff45dc7365a
    Additional Hang Signature 2: 7d52
    Additional Hang Signature 3: 7d52cf85aca982670c7677aaf062c4b2
    Additional Hang Signature 4: 0cb2
    Additional Hang Signature 5: 0cb26bd15cee3dce6b53eff45dc7365a
    Additional Hang Signature 6: 7d52
    Additional Hang Signature 7: 7d52cf85aca982670c7677aaf062c4b2

    Extra information about the problem
    Bucket ID: 3a4b280c56cae509d32fa2121a2c3eec (-922155062)

    The only thing I have changed today is that I have uninstalled and reinstalled uTorrent as it was having a problem. Otherwise, I haven't changed anything in months, and this problem has only started today. I only discovered it when I was trying to create a new folder to save uTorrent into!

    I have also tried running fltmc.exe from the command prompt as an administrator, which prompted the following results:

    Filter Name                     Num Instances    Altitude    Frame
    ------------------------------  -------------  ------------  -----
    RapportCerberus_50414                  10       370040         0
    RapportPG64                            10       370030         0
    BHDrvx64                                7       365100         0
    Avgmfx64                                7       325000         0
    SymEFA                                 10       260600         0
    luafv                                   1       135000         0
    npsvctrig                               1        46000         0
    FileInfo                               10        45000         0

    (Sorry about the spacing) I am at a loss! Any help will be greatly appreciated!

    If it started today how does the date of this error show march

    Your file version is 6.2.9200.16433 and that is this file here battc.sys (File information for update 2770917) I think someone mentioned this before but viruses infect battc.sys very easily or backdoors.

    Make sure when doing any update not be running on bat power if idle

    You may need to get an updated driver

    http://batcmd.com/windows/8/services/cmbatt/




    • Edited by colakid Sunday, December 15, 2013 3:19 PM
    Sunday, December 15, 2013 2:11 PM
  • Hi, i have followed your steps and everything is now working how it should, although i was unable to find the offending shell extension, i disabled them all and the problem went away, so i enabled them one by one until i had re-enabled them all and the problem was still fixed? could the process of disabling and re enabling the extension have fixed the problem?

    Thank you very much for the advice, it is such a relief that i was able to fix it.


    edit: turns out that the problem was only temporarily solved, went back through the process and narrowed it down to autodesk inventor.
    • Edited by Benji8 Sunday, December 15, 2013 6:02 PM
    Sunday, December 15, 2013 3:03 PM
  • This has been bugging me for quite a while.  I finally sat down and went through my non-Microsoft context menu items one at a time.  It didn't take long before I found that it was FormatFactory that was messing up my context menu handling.

    If you'll just go through them patiently, it is unlikely to take you long to locate the culprit.

    Happy 2014.

    Tuesday, December 31, 2013 11:00 PM
  • Run ShellExView, in the pane sort the entries with manufacturers. Disable all non-Microsoft *.dll files, and check the result. If the issue does not occur, one of the files can be the culprit. We could narrow down it one by one.
    Thanks for the good advice. This worked for me!
    Monday, January 27, 2014 8:44 PM
  • I'm having same problem only with *.jpg *.png (graphic) extension files and I have no idea what to do..
    Thursday, March 27, 2014 5:42 PM
  • Repeat of a prior post:

    Read about the program: "whatishang". Dumb name, very helpful little program (FREE). Can be found on cnet.com amongst other places. worked for me.

    My problem turned out to be the newly updated AVG 2014. Once I uninstalled it, no more hanging.

    Thursday, March 27, 2014 8:21 PM
  • Thanks Arthur that worked for me!

    YNWA!

    Friday, March 28, 2014 6:03 AM
  • I had the same problem.  Turned out it was Norton Internet Security was causing it.  Both my Surface and Lenovo laptop (both 8.1) had the same problem.  Norton repaired itself on the Surface but I had to manually uninstall and reinstall NIS on the laptop.  Both are running great now.

    Symptoms:

    • Any right-click crashed explorer.
    • Launching Explorer from the taskbar icon crashed Explorer.
    • Norton IS service would start but I couldn't bring up the NIS control panel.
    • Windows would alert me that no antivirus was running.
    Friday, April 04, 2014 6:23 PM
  • Hello guys,

    I had this problem of right click and than sometimes windows explorer crashes, so I fell on this topic but hadn't read carefully (stupid me) and I downloaded the reg. file from this third post, and put it in register. Now I rebooted my PC and saw that I can't open My Computer or something else related to Windows Explorer, now I see the reg. was for Windows 8 (I have Windows 7)

    Please help me guys, I'm pretty desperate, I searched for the reg. in the regeditor but can't find it.

    Friday, April 11, 2014 1:27 PM
  • I suggest using System Restore to restore your system to a point before you applied the .reg file. 

    Press F8 during the bootup process to access the Advanced Boot Options menu, then select Repair Your Computer.  Let the boot recovery environment load, enter your password, then select System Restore.

    Good luck.

     

    -Noel


    Detailed how-to in my eBooks:  

    Configure The Windows 7 "To Work" Options
    Configure The Windows 8 "To Work" Options


    Friday, April 11, 2014 6:11 PM
  • Recently I had the same issue after upgrading from W7 to W8.1 and reinstalling some programs that were lost during the upgrade.  Searched the internet and done a lot of things that were recommanded.  But nothing helped.  Also IE11 didn't worked.  And all the preferences were the same as on my second computer.  Google Sketchup could not connect to the internet also.

    Finally I removed all Norton related programs with the Norton Removal Tool (https://support.norton.com/sp/en/uk/home/current/solutions/kb20080710133834EN_EndUserProfile_en_us) and reinstalled them. And it helped!  For me anyway.  So this is maybe a solution.  Remove your anti virus and internet secure programs and reinstall.  Best luck.

    Tuesday, June 03, 2014 5:38 AM
  • I was having this same problem for months and it as driving me nuts.

    I found a solution in another thread though. Apparently its a problem with the shells, so I downloaded shellExView from CNet an disabled anything that wasn't from Microsoft, the problem for me was a shell by Norton. So As soon as I disabled that I was able to right click on files as before without my entire desktop crashing. The think all the potential culprits are highlighted in pink. Another thing I did to narrow down my search was sort by date, and uncheck anything that was highlighted pink, dated around the time I remember starting to have the problems.

    I also ran the SF and DISM commands prior, but they wont fix this type of problem.

    I hope this helps.


    • Proposed as answer by RachelYawman Tuesday, July 22, 2014 11:25 PM
    • Edited by RachelYawman Tuesday, July 22, 2014 11:26 PM
    Tuesday, July 22, 2014 11:25 PM
  • Thank you. I ran ShellExView, which showed no suspicious context menu extensions at first sight. I saw SpyBot S&D listed between those, and realized that that was a recent install. I started that, and in advanced settings I uninstalled Windows Explorer integration. That helped.
    Saturday, August 30, 2014 3:19 PM