none
Microsoft Windows Mobile Remote Adapter -from windows update Install failed - Where can I find this so I can retry to re-install - mobile device does not connect

    Question

  • Microsoft Windows Mobile Remote Adapter -from windows update Install  failed - Where can I find this so I can retry to re-install - mobile device does not connect  WINDOWS VISTA- verizon treo running windows mobile 6 professional CE OS 5.2.1620 (BUILD 18125.0.4.2)

    Here is the error message:

    Microsoft Corporation - Networking - Microsoft Windows Mobile Remote Adapter

    Installation date: ‎10/‎4/‎2009 12:02 PM

    Installation status: Failed

    Error details: Code 800F020B

    Update type: Recommended

    Microsoft Corporation Networking software update released in May, 2007

    More information:
    http://winqual.microsoft.com/support/?driverid=20060042

    Help and Support:
    http://support.microsoft.com/select/?target=hub


    I could not find anything to help me with this.. I did download & install the new Windows mobile device center v 6.1.6965  but the device will still not connect..
    i'm thinking the failure of the Microsoft Windows Mobile Remote Adapter is the problem (i think)  so I want to re-install the update.. but don't know where to get it. Windows update in VISTA does not let you go out and pick an update from a list

    Any and all help appreciated
    Monday, October 05, 2009 7:21 PM

Answers

  • Your best option may be to open device manager (with device connected) and uninstall any related device, making sure the 'Delete driver software for this device' is checked.

    Once you have done this, unplug your device, uninstall WMDC 6.1 and reboot your machine. Then follow the instruction on my first reply, this should sort it for you.
    If anyone is helpfull, please click the 'Vote as helpfull' icon. If anyone has answered, please click 'Suggest as answer' at the bottom of the post involved :) Thanks
    Tuesday, October 06, 2009 7:12 AM

All replies

  • Hi,

    Are you running Windows Mobile Device Center 6.1?

    If not I would advise downloading it from Microsoft, Here and installing it, making sure your device is not plugged in yet. During the install it will install a new device (even if you machine is not plugged in). Once finished, plug your device in and wait for Windows to install the device drivers and run Device Center, set up your device then sync & exit.

    You should now be able to successfully download updates for that device driver. I had the same issue in Vista untill I got v6.1 :)

    Hope it helps :)


    Jeff
    If anyone is helpfull, please click the 'Vote as helpfull' icon. If anyone has answered, please click 'Suggest as answer' at the bottom of the post involved :) Thanks
    Monday, October 05, 2009 7:34 PM
  • I do have the latest windows mobile device center v 6.1.6965
    What I don't have is the Microsoft Windows Mobile Remote Adapter
    any ideas how I can get it?
    Tuesday, October 06, 2009 1:06 AM
  • Your best option may be to open device manager (with device connected) and uninstall any related device, making sure the 'Delete driver software for this device' is checked.

    Once you have done this, unplug your device, uninstall WMDC 6.1 and reboot your machine. Then follow the instruction on my first reply, this should sort it for you.
    If anyone is helpfull, please click the 'Vote as helpfull' icon. If anyone has answered, please click 'Suggest as answer' at the bottom of the post involved :) Thanks
    Tuesday, October 06, 2009 7:12 AM
  • Hi LMD55, as this forum focuses on Windows 7 specific issues, in the future, you can post similar issue to Windows Vista forum via the following link:

    http://social.technet.microsoft.com/Forums/en/category/windowsvistaitpro

    The reason why we recommend posting appropriately is you will get the most qualified pool of respondents, and other partners who read the forums regularly can either share their knowledge or learn from your interaction with us.  Thank you for your understanding.


    Sean Zhu - MSFT
    Wednesday, October 07, 2009 7:07 AM
    Moderator