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Windows 7 updates error codes 800B0100, 80073712, and 8024200D

    Question

  • System: Windows 7 Home Premium, 32-bit.

    I've just posted this question in another thread but in less detail and it's becoming a huge problem. I have not been able to install updates automatically or manually for two weeks now. Whenever I use the autopatcher, it claims to create a system restore point, downloads updates, then fails instantly when it begins the install, and gives the error codes:

    800B0100, 80073712, and 8024200D "Windows has encountered an unknown error"

    It also tries to autoinstall these updates whenever I turn off the computer, and because they're failing every time, I have to run startup repair every time I turn my computer on.

    HELP!

    Thursday, June 03, 2010 8:20 PM

Answers

  • Hello,

     

    Some third party programs can affect the Windows Update service. If you are running any third party applications such as Spyblocker, Internet or web accelerators (programs designed to boost the speed of the Internet connection), security or anti-virus programs (Norton, McAfee, etc.), I recommend you temporarily disable or uninstall them and then try accessing Windows Update later.

     

    If the problem still happens, try the following steps:

     

    Rename the Windows Update Softwaredistribution folder

    ================================================

    1. Close all the open windows.

    2. Click "Start", click "All programs", and click "Accessories".

    3. Right-click "Command Prompt", and click "Run as administrator".

    4. In the "Administrator: Command Prompt" window, type in "net stop WuAuServ" (without the quotes) and press Enter.

     

    Note: Please look at the cmd window and make sure it says that it was successfully stopped before we try to rename the folder. However, if it fails, please let me know before performing any further steps and include any error messages you may have received when it failed.

     

    5. Click "Start", in the "Start Search" box, type in "%windir%" (without the quotes) and press Enter.

    6. In the opened folder, look for the folder named "SoftwareDistribution".

    7. Right-click on the folder, select "Rename" and type "SDold" (without the quotes) to rename this folder.

    8. Still in "Administrator: Command Prompt" window, type the command "net start WuAuServ" (without the quotes) in the opened window to restart the Windows Updates service.

     

    If you still cannot install updates, running system file checker and check if the problem is caused by the corrupted system files:

     

    System File Checker

    ================

    1.  Click Start, click All Programs, click Accessories, right-click Command Prompt, and then click Run as administrator. 

     

    2.  Type the following command, and then press ENTER:

     

    sfc  /scannow

     

    The sfc  /scannow command scans all system files and will recover the corrupted ones. 

     

    3. Please restart the computer and recheck the original issue.

     

    In-place Upgrade

    =============

    1. Insert the Windows 7 DVD in the computer's DVD drive.

    2. Click Start and choose Computer.

    3. Please find the "setup.exe" file in the DVD-ROM and double click it.

    4. Click Install now.

    5. When we are prompted to input the product key, please click Next without inputting any key. The setup wizard will prompt and ask if you agree to install Windows 7 without the key. Please choose to confirm.

    6. When you reach the "Which type of installation do you want" screen, click Upgrade to upgrade the system files of Windows 7

     

    Note: While performing the In-place Upgrade, the system will restart automatically (several times) to merge the files and programs. Please leave the computer alone and do not configure it until In-place Upgrade is completed. The system will start Windows 7 once it is upgraded.

     

    Thanks,

    Novak

    • Marked as answer by Novak Wu Wednesday, June 16, 2010 1:14 AM
    Friday, June 04, 2010 6:05 AM

All replies

  • Hello,

     

    Some third party programs can affect the Windows Update service. If you are running any third party applications such as Spyblocker, Internet or web accelerators (programs designed to boost the speed of the Internet connection), security or anti-virus programs (Norton, McAfee, etc.), I recommend you temporarily disable or uninstall them and then try accessing Windows Update later.

     

    If the problem still happens, try the following steps:

     

    Rename the Windows Update Softwaredistribution folder

    ================================================

    1. Close all the open windows.

    2. Click "Start", click "All programs", and click "Accessories".

    3. Right-click "Command Prompt", and click "Run as administrator".

    4. In the "Administrator: Command Prompt" window, type in "net stop WuAuServ" (without the quotes) and press Enter.

     

    Note: Please look at the cmd window and make sure it says that it was successfully stopped before we try to rename the folder. However, if it fails, please let me know before performing any further steps and include any error messages you may have received when it failed.

     

    5. Click "Start", in the "Start Search" box, type in "%windir%" (without the quotes) and press Enter.

    6. In the opened folder, look for the folder named "SoftwareDistribution".

    7. Right-click on the folder, select "Rename" and type "SDold" (without the quotes) to rename this folder.

    8. Still in "Administrator: Command Prompt" window, type the command "net start WuAuServ" (without the quotes) in the opened window to restart the Windows Updates service.

     

    If you still cannot install updates, running system file checker and check if the problem is caused by the corrupted system files:

     

    System File Checker

    ================

    1.  Click Start, click All Programs, click Accessories, right-click Command Prompt, and then click Run as administrator. 

     

    2.  Type the following command, and then press ENTER:

     

    sfc  /scannow

     

    The sfc  /scannow command scans all system files and will recover the corrupted ones. 

     

    3. Please restart the computer and recheck the original issue.

     

    In-place Upgrade

    =============

    1. Insert the Windows 7 DVD in the computer's DVD drive.

    2. Click Start and choose Computer.

    3. Please find the "setup.exe" file in the DVD-ROM and double click it.

    4. Click Install now.

    5. When we are prompted to input the product key, please click Next without inputting any key. The setup wizard will prompt and ask if you agree to install Windows 7 without the key. Please choose to confirm.

    6. When you reach the "Which type of installation do you want" screen, click Upgrade to upgrade the system files of Windows 7

     

    Note: While performing the In-place Upgrade, the system will restart automatically (several times) to merge the files and programs. Please leave the computer alone and do not configure it until In-place Upgrade is completed. The system will start Windows 7 once it is upgraded.

     

    Thanks,

    Novak

    • Marked as answer by Novak Wu Wednesday, June 16, 2010 1:14 AM
    Friday, June 04, 2010 6:05 AM
  • Did this but still having a problem installing KB2079403? Keep getting error code 80 24200D...

     

    I am a MCP and trying to get a resolve to this problem...

    Wednesday, December 01, 2010 4:51 PM
  • Hi,

    to see the cause of failures with Windows Vista or Windows 7 updates, we must look for error messages in the file CBS.log.

    Please run the Windows Explorer and go to the folder "C:\Windows\Logs\CBS\" and copy the file "CBS.log" to your document folder (otherwise you can't upload it) and upload the complete CBS.log to your SkyDrive [1] and post a link here.

    André

    [1] http://social.technet.microsoft.com/Forums/en-US/w7itproui/thread/4fc10639-02db-4665-993a-08d865088d65
    "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
    Wednesday, December 01, 2010 7:54 PM
  • So did he upload it, and did you find a resolution to this issue?  It seems like a pretty common problem with these error codes, and these types of updates.

    Friday, March 04, 2011 12:39 AM
  • start your own topic and provide the logs

    "A programmer is just a tool which converts caffeine into code"

    Want to install RSAT on Windows 7 Sp1? Check my HowTo: http://www.msfn.org/board/index.php?showtopic=150221
    Friday, March 04, 2011 1:10 PM
  • Novak Wu,

    I know this is an ancient thread, but I want to thank you for the solution to the Win7 Sp1 problem I've been working on for the last 3 hours--a Samsung Netbook that refused to install Sp1.

    I tried all numerous fixes from Microsoft and other techie sites, but they all failed to allow me to install Win7 Sp1.  I followed your instructions to Rename the Windows Update Softwaredistribution folder.  Talk about saving the day!

    So I registered at this site just to say Thank You!

     


    Sunday, December 04, 2011 4:18 AM
  • Novak Wu,

    I know this is an ancient thread, but I want to thank you for the solution to the Win7 Sp1 problem I've been working on for the last 3 hours--a Samsung Netbook that refused to install Sp1.

    I tried all numerous fixes from Microsoft and other techie sites, but they all failed to allow me to install Win7 Sp1.  I followed your instructions to Rename the Windows Update Softwaredistribution folder.  Talk about saving the day!

    So I registered at this site just to say Thank You!

     



    I agree with Lil Frenchy wholheartdly.  am a novice to PC problems.  And was grappling with this Win7 Sp1 update problem for almost a week now.  Had tried various things suggested in various forums,  Nothing worked until I stumbled on Novak Wu's solution and step by step guide.  I have managed to install this update.  Renaming the Windows Update softwaredistrubution folder worked for me.  Thanks to Novak Wu.
    • Edited by shicagowonder Saturday, December 17, 2011 10:32 PM
    • Proposed as answer by shicagowonder Monday, December 19, 2011 10:38 AM
    • Unproposed as answer by shicagowonder Monday, December 19, 2011 10:38 AM
    Saturday, December 17, 2011 10:30 PM
  • Hi everybody

    I managed to fix the update problem of windows7 update SP1 on my Acer PC, Series Aspire 5750 but now after this update I am having problem with internet.  Laptop was supposed to be faster in surfing the internet after this update but it has slowed down to a minimum speed.  I have other desk top computer with Windows XP which has no problem with the internet speed.  With this laptop even with direct wire connection speed is very slow.  I even upgraded to Internet explorer 9 via microsoft update but it did not make any difference.  In fact it slowed down even more.  So I uninstalled  the update and reverted back to Explorer 8.  I do not know what to do.  Please post a reply to my problem if anybody knows what is the solution.  If Novak Wu is still helping please post a reply.

    Thanks very much in advance.


    Monday, December 19, 2011 10:50 AM
  • Hello,

     

    Some third party programs can affect the Windows Update service. If you are running any third party applications such as Spyblocker, Internet or web accelerators (programs designed to boost the speed of the Internet connection), security or anti-virus programs (Norton, McAfee, etc.), I recommend you temporarily disable or uninstall them and then try accessing Windows Update later.

     

    If the problem still happens, try the following steps:

     

    Rename the Windows Update Softwaredistribution folder

    ================================================

    1. Close all the open windows.

    2. Click "Start", click "All programs", and click "Accessories".

    3. Right-click "Command Prompt", and click "Run as administrator".

    4. In the "Administrator: Command Prompt" window, type in "net stop WuAuServ" (without the quotes) and press Enter.

     

    Note: Please look at the cmd window and make sure it says that it was successfully stopped before we try to rename the folder. However, if it fails, please let me know before performing any further steps and include any error messages you may have received when it failed.

     

    5. Click "Start", in the "Start Search" box, type in "%windir%" (without the quotes) and press Enter.

    6. In the opened folder, look for the folder named "SoftwareDistribution".

    7. Right-click on the folder, select "Rename" and type "SDold" (without the quotes) to rename this folder.

    8. Still in "Administrator: Command Prompt" window, type the command "net start WuAuServ" (without the quotes) in the opened window to restart the Windows Updates service.

     

    If you still cannot install updates, running system file checker and check if the problem is caused by the corrupted system files:

     

    System File Checker

    ================

    1.  Click Start, click All Programs, click Accessories, right-click Command Prompt, and then click Run as administrator. 

     

    2.  Type the following command, and then press ENTER:

     

    sfc  /scannow

     

    The sfc  /scannow command scans all system files and will recover the corrupted ones. 

     

    3. Please restart the computer and recheck the original issue.

     

    In-place Upgrade

    =============

    1. Insert the Windows 7 DVD in the computer's DVD drive.

    2. Click Start and choose Computer.

    3. Please find the "setup.exe" file in the DVD-ROM and double click it.

    4. Click Install now.

    5. When we are prompted to input the product key, please click Next without inputting any key. The setup wizard will prompt and ask if you agree to install Windows 7 without the key. Please choose to confirm.

    6. When you reach the "Which type of installation do you want" screen, click Upgrade to upgrade the system files of Windows 7

     

    Note: While performing the In-place Upgrade, the system will restart automatically (several times) to merge the files and programs. Please leave the computer alone and do not configure it until In-place Upgrade is completed. The system will start Windows 7 once it is upgraded.

     

    Thanks,

    Novak

     

     

    It worked for me :D tks very much


    Monday, December 19, 2011 10:20 PM
  • Pinnella

    thanks for quoting Novak's quote.  I did all that and also found the following way to restore the internet connection:

    1.  In administrative mode type the following command netsh winsock reset and enter.  After the reset of winsock the computer will ask to be restarted.  It will repair the internet connection.

    2.  Then delete the Internet provider's address from control panel,  and reconnect with IP provider using your password.

    I do this now whenever I lose the internet connection.


    After posting I remembered a question.  Being a novice I am apprehensive to do anything too manytimes.  As I have done Winock repair a few times, I was wondering whether it will damage the winsock file if I keep on doing this repair.  Any techi please post a reply.
    Wednesday, December 28, 2011 6:15 PM