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windows 7 unexpected shutdown

    Question

  • Dear All,

    i am facing unexpected shutdown on windows 7, when i check the event viewer log i found the following error :

    log name:system

    source :event log

    event id:6008

    level:error

    message:the previous system shutdown was unexpected

    Monday, May 23, 2011 10:08 PM

Answers

  • Have a look at Device Manager for any error related to devices installed on the computer. If there is, update driver for that particular device and see how it goes.

     

    Step 1:

     

    To go to device manager:

     

    a.    Go to start and type device manager.

    b.    Select device manager from the control panel list.

    c.    From the device list, see if there’s any exclamation mark or error reported. If so, you can remove the driver related to the device and install a new one.

    d.    To remove a driver, right-click on the device and select “uninstall”. If the problem is related to your network card, you may proceed with Step 2 before removing the driver.

     

    Once you remove the driver, proceed with the next step to download the latest driver.

     

    Step 2: Update driver

     

    Go to the device manufacturer’s website and download the latest driver for the device that is compatible with Windows 7.

     

    For driver updates, refer this link:

     

    Update a driver for hardware that isn't working properly

     

    Step 3: Disable Automatic Restart

     

    a.    Disable Windows 7 from restarting automatically in case it encounters a major system problem.

    b.    Click on Start and then type system.

    c.    Click on System under Control Panel.

    d.    In the task pane on the left, click the Advanced system settings link.

    e.    Locate the Startup and Recovery area and click on the Settings button.

    f.     In the Startup and Recovery window, locate and uncheck the check box next to Automatically restart.

    g.    Click OK all the way out.


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    Tuesday, May 24, 2011 4:01 AM