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Bootcamp 3.3 install

    Question

  • Running Windows 7 SP1 X32 bit on a Mac Book Pro using BootCamp 3.2. Trying to upgrade to Bootcamp 3.3 and get error 1603 in event viewer. Turned on verbose logging as described in microsoft article. this is part of the log showing error 1603.............Any ideas?

    Property(S): DATABASE = C:\Windows\Installer\52487.msi
    Property(S): PersonalFolder = C:\Users\xxxxx\Documents\
    MSI (s) (88:BC) [10:59:54:100]: Product: Boot Camp Services - Update 'Boot Camp Patch 3.3' could not be installed. Error code 1603. Additional information is available in the log file C:\Users\xxxxx\AppData\Local\Temp\MSIb23a6.LOG.

    === Logging stopped: 2012/04/24  10:59:54 ===
    MSI (s) (88:BC) [10:59:54:101]: Windows Installer installed an update. Product Name: Boot Camp Services. Product Version: 3.3.2921. Product Language: 1033. Manufacturer: Apple Inc.. Update Name: Boot Camp Patch 3.3. Installation success or error status: 1603.

    MSI (s) (88:BC) [10:59:54:101]: Note: 1: 1729
    MSI (s) (88:BC) [10:59:54:101]: Product: Boot Camp Services -- Configuration failed.

    MSI (s) (88:BC) [10:59:54:102]: Windows Installer reconfigured the product. Product Name: Boot Camp Services. Product Version: 3.3.2921. Product Language: 1033. Manufacturer: Apple Inc.. Reconfiguration success or error status: 1603.

    MSI (s) (88:BC) [10:59:54:105]: Attempting to delete file C:\Windows\Installer\77930.msp
    MSI (s) (88:BC) [10:59:54:119]: Deferring clean up of packages/files, if any exist
    MSI (s) (88:BC) [10:59:54:119]: Attempting to delete file C:\Windows\Installer\77930.msp
    MSI (s) (88:BC) [10:59:54:119]: Unable to delete the file outside of the engine. LastError = 2
    MSI (s) (88:BC) [10:59:54:119]: MainEngineThread is returning 1603
    MSI (s) (88:B4) [10:59:54:120]: No System Restore sequence number for this installation.
    MSI (s) (88:B4) [10:59:54:121]: User policy value 'DisableRollback' is 0
    MSI (s) (88:B4) [10:59:54:121]: Machine policy value 'DisableRollback' is 0
    MSI (s) (88:B4) [10:59:54:121]: Incrementing counter to disable shutdown. Counter after increment: 0
    MSI (s) (88:B4) [10:59:54:121]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
    MSI (s) (88:B4) [10:59:54:121]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
    MSI (s) (88:B4) [10:59:54:121]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\InProgress 3: 2
    MSI (s) (88:B4) [10:59:54:121]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\InProgress 3: 2
    MSI (s) (88:B4) [10:59:54:121]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied.  Counter after decrement: -1
    MSI (s) (88:B4) [10:59:54:121]: Restoring environment variables
    MSI (s) (88:B4) [10:59:54:121]: Destroying RemoteAPI object.
    MSI (s) (88:7C) [10:59:54:122]: Custom Action Manager thread ending.
    MSI (c) (58:40) [10:59:54:126]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied.  Counter after decrement: -1
    MSI (c) (58:40) [10:59:54:128]: MainEngineThread is returning 1603
    === Verbose logging stopped: 2012/04/24  10:59:54 ===

     


    Lucky

    Tuesday, April 24, 2012 11:51 AM

Answers

  • I was having problems upgrading to 3.2 for over a year, and today, I finally upgraded my iMac to OSX 10.7.?.  Doing some searching, I saw that there was an update to 3.3, but downloading 3.2 or 3.3 would never let me update Boot Camp past 3.1.  OSX 10.7 has Boot Camp 4.0, so I tried that -- no luck.  Uninstalled 3.1, no luck again, and couldn't install 3.2 or 3.3 as those were 'upgrades'.

    So, I ran the MSI installer and created a debug file:

    msiexec.exe /i "D:\WindowsSupport\Drivers\Apple\BootCamp64.msi" /L*vx D:\MSI.log

    Looking though the file, I saw an error:

    MSI (c) (20:44) [23:37:24:590]: Doing action: GetIntelGRXID
    Action 23:37:24: GetIntelGRXID. 
    Action start 23:37:24: GetIntelGRXID.
    MSI (c) (20:44) [23:37:24:591]: Creating MSIHANDLE (3) of type 790542 for thread 5956
    MSI (c) (20:14) [23:37:24:591]: Invoking remote custom action. DLL: C:\Users\Jerry\AppData\Local\Temp\MSI6B63.tmp, Entrypoint: enumVidDeviceIds
    MSI (c) (20!A4) [23:37:24:594]: Creating MSIHANDLE (4) of type 790531 for thread 4772
    Enumerating Video hardware IDs
    MSI (c) (20!A4) [23:37:24:594]: Closing MSIHANDLE (4) of type 790531 for thread 4772
    CustomAction GetIntelGRXID returned actual error code 1603 (note this may not be 100% accurate if translation happened inside sandbox)
    MSI (c) (20:14) [23:37:24:595]: Closing MSIHANDLE (3) of type 790542 for thread 5956
    Action ended 23:37:24: GetIntelGRXID. Return value 3.
    MSI (c) (20:44) [23:37:24:595]: Doing action: SetupCompleteError

    That got me thinking about graphic and display drivers. I looked in Device Manager and saw the Windows Live Mesch display driver, so I uninstalled Mesch and removed the display device.  Boot Camp 4.0 installed without issue. I imagine anything else that adds a virtual display adapter may cause problems with the install too...


    Friday, May 04, 2012 12:00 AM

All replies

  • Hi,

    Your issue is related to a 3rd party application, it is better to contact Apple support for help.


    Juke Chou

    TechNet Community Support

    Wednesday, April 25, 2012 6:45 AM
    Moderator
  • Hi Juke,

    I did and they told me to contact Microsoft!!!!!


    Lucky

    Thursday, April 26, 2012 2:41 PM
  • I was having problems upgrading to 3.2 for over a year, and today, I finally upgraded my iMac to OSX 10.7.?.  Doing some searching, I saw that there was an update to 3.3, but downloading 3.2 or 3.3 would never let me update Boot Camp past 3.1.  OSX 10.7 has Boot Camp 4.0, so I tried that -- no luck.  Uninstalled 3.1, no luck again, and couldn't install 3.2 or 3.3 as those were 'upgrades'.

    So, I ran the MSI installer and created a debug file:

    msiexec.exe /i "D:\WindowsSupport\Drivers\Apple\BootCamp64.msi" /L*vx D:\MSI.log

    Looking though the file, I saw an error:

    MSI (c) (20:44) [23:37:24:590]: Doing action: GetIntelGRXID
    Action 23:37:24: GetIntelGRXID. 
    Action start 23:37:24: GetIntelGRXID.
    MSI (c) (20:44) [23:37:24:591]: Creating MSIHANDLE (3) of type 790542 for thread 5956
    MSI (c) (20:14) [23:37:24:591]: Invoking remote custom action. DLL: C:\Users\Jerry\AppData\Local\Temp\MSI6B63.tmp, Entrypoint: enumVidDeviceIds
    MSI (c) (20!A4) [23:37:24:594]: Creating MSIHANDLE (4) of type 790531 for thread 4772
    Enumerating Video hardware IDs
    MSI (c) (20!A4) [23:37:24:594]: Closing MSIHANDLE (4) of type 790531 for thread 4772
    CustomAction GetIntelGRXID returned actual error code 1603 (note this may not be 100% accurate if translation happened inside sandbox)
    MSI (c) (20:14) [23:37:24:595]: Closing MSIHANDLE (3) of type 790542 for thread 5956
    Action ended 23:37:24: GetIntelGRXID. Return value 3.
    MSI (c) (20:44) [23:37:24:595]: Doing action: SetupCompleteError

    That got me thinking about graphic and display drivers. I looked in Device Manager and saw the Windows Live Mesch display driver, so I uninstalled Mesch and removed the display device.  Boot Camp 4.0 installed without issue. I imagine anything else that adds a virtual display adapter may cause problems with the install too...


    Friday, May 04, 2012 12:00 AM
  • Thanks JKurtz. I had the Logmein client installed and its virtual display driver was causing me to get an error when trying to install Boot Camp 5 on my Windows 8 PC. I removed the virtual display driver and Boot Camp installed perfectly.
    Thursday, April 04, 2013 3:22 PM