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DVD ROM missing / ATAPI Error

    Question

  • Hi guys,

    This problem is really starting to get on my nerves. I have an Acer laptop with a Matshita drive. And it is missing from 'my computer'. I use Windows Vista Business with SP1.

     

    I tried the Upper Filters/Lower Filters from the registry thing but it still doesn't work.

     

    Let me give you the details.

     

    I installed Nero 8 once and the drive went missing. So then I read about the upper filter/lower filter deletion and uninstalled Nero and deleted the required the registry entries. Even then I wasn't able to even find the drive in Device manager. Sometimes the drive would appear just after booting and then would disappear again. So I re-installed Windows thinking that might solve the problem. I used the same drive and it worked. Yet when I logged into Windows the drive was missing again. I found out that removing the ATA/ATAPI controllers from device manager would make Windows detect the drive upon bootup again but it still disappears (and no sign of it in device manager).

     

    After this there are 2 things that worry me.

     

    1. The drive has started to disappear during bootup. I mean it does not get detected by the BIOS for some reason (and sometimes it does).

    2. I checked out the Event viewer today and found this error "The driver detected a controller error on \Device\Ide\IdePort2" for everyday I've been using my laptop since the install. The source is ATAPI and the Event ID is 11.

     

    What could be wrong? Guys help me out here. I have no clue what to do next.

    Monday, May 26, 2008 5:35 AM

Answers

  • Hi,

     

    Given the situation, I suggest you narrow down this issue by the following way.

     

    1. Remove the old iTunes and reinstall the latest version if you have.

    2. Cleanly uninstall Nero 8 or other third party burning software and restart the computer to check this issue.

    3. Remove and reinstall Matshita drive.

     

    Remove the Matshita drive

    ===========================

    1. Click the Start Button, type devmgmt.msc in the Start Search box and press Enter.

    2. Expand "DVD/CD-ROM drives".

    3. Right click the Matshita drive, and click "Uninstall".

     

    Then, please restart the computer and Windows will reinstall the drive automatically.

     

    If the issue persists, try to test the issue in Safe Mode.

     

    If Windows still fail to detect the drive, please let me know whether you have this issue before installing Nero 8. In addition, please post the following information for troubleshooting.

     

    1. Click the Start Button, type regedit in the "Start Search" text box and then press ENTER.

     2. Navigate to the following key:

     

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}

     

    3. Right click the {4D36E965-E325-11CE-BFC1-08002BE10318} entry, choose "Export", select Desktop in the Save in box and type backup in File Name. Click Save.

    4. Right click on the backup file on the Desktop, and choose Edit.

    5. Please copy the text and post them on forum.

     

    Monday, June 02, 2008 10:52 AM
    Moderator

All replies

  •  

    Hi,

     

    According to your description, I have made a summary:

     

    1.The Matshita drive started to disappear before Windows Vista launch.

    2.Event ID 11 can be found on the Event viewer and the source is ATAPI.

     

    Regarding the #1, please double confirm whether the drive can be recognized in BIOS. This is very important because if the drive cannot be detected in BIOS, it is expected that it will not appear in Windows operating system, and the problem issue is very likely caused by a hardware failure or an incorrect BIOS setting.

     

    Regarding the #2, I would like to share the following information:

     

    Event ID 11:

    This error could be a result of a bad or corrupted device driver, a hardware problem, a malfunctioning device, poor cabling, or termination issues. This is an error occurring within the driver or hardware itself.

     

    Given the situation, if the issue is caused by hardware or incorrect BIOS setting, please understanding that this forum is mainly focus on the Windows Vista issues, we are not familiar with Acer product. To ensure the issue can be efficiently resolved, I recommend that you contact Acer to check your BIOS and hardware.

     

    For your convenience:

     

    Acer Support

    http://www.acersupport.com/notebook/

     

    Please Note: Since the web site is not hosted by Microsoft, the link may change without notice. Microsoft does not guarantee the accuracy of this information.

    Friday, May 30, 2008 10:55 AM
    Moderator
  •  

    Thanks for the reply Zhang.

     

    However I do not think I can call Acer on this since I don't beleive it's really a hardware issue. This is because

     

    1. I can still boot from a CD or DVD and I even installed Windows once.

    2. The disc is accessed everytime I boot and I see the lights glow on it.

     

    BIOS does detect the ATAPI device. And what I said was that sometimes I does not. Now I would have beleived it was a hardware problem if what I explain below didn't happen.

     

    I installed the Serial ATA Controller from Windows update yesterday. It was mentioned as optional and I usually don't update the optional components. Now, I still don't find the device in 'My computer'. However, I do see it in device manager now. With a yellow explanation mark (sigh!). So I go to the device properties and find this device status "This device cannot start. (Code 10)".

     

    So I go to the event viewer to see if there's something there and I find 3 error messages.

     

    1. The device, \Device\CdRom0, is not ready for access yet.

    Event ID: 15, Source: cdrom

     

    2. The device 'MATSHITA DVD-RAM UJ-850S ATA Device' (IDE\CdRomMATSHITA_DVD-RAM_UJ-850S________________1.20____\5&2618b73c&0&0.0.0) disappeared from the system without first being prepared for removal.

    Event ID: 12, Source: PlugPlayManager

     

    3. The driver detected a controller error on \Device\Ide\IdePort2.

    Event ID: 11, Source: atapi

     

    What could be the problem???

     

    Any thoughts, Zhang?


     

    Saturday, May 31, 2008 6:03 AM
  • Hi,

     

    Given the situation, I suggest you narrow down this issue by the following way.

     

    1. Remove the old iTunes and reinstall the latest version if you have.

    2. Cleanly uninstall Nero 8 or other third party burning software and restart the computer to check this issue.

    3. Remove and reinstall Matshita drive.

     

    Remove the Matshita drive

    ===========================

    1. Click the Start Button, type devmgmt.msc in the Start Search box and press Enter.

    2. Expand "DVD/CD-ROM drives".

    3. Right click the Matshita drive, and click "Uninstall".

     

    Then, please restart the computer and Windows will reinstall the drive automatically.

     

    If the issue persists, try to test the issue in Safe Mode.

     

    If Windows still fail to detect the drive, please let me know whether you have this issue before installing Nero 8. In addition, please post the following information for troubleshooting.

     

    1. Click the Start Button, type regedit in the "Start Search" text box and then press ENTER.

     2. Navigate to the following key:

     

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}

     

    3. Right click the {4D36E965-E325-11CE-BFC1-08002BE10318} entry, choose "Export", select Desktop in the Save in box and type backup in File Name. Click Save.

    4. Right click on the backup file on the Desktop, and choose Edit.

    5. Please copy the text and post them on forum.

     

    Monday, June 02, 2008 10:52 AM
    Moderator
  • Hi Robinson!

    SOS. My laptop doesnt recognise my DVD drive. I've tried deleting the filters solution but to no avail. I've copied the text as suggested. Hope i can get my DVD to work again.

     

    Windows Registry Editor Version 5.00

    [HKEY_LOCAL_MACHINE\SYSTEM\ControlSet003\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}]
    "Class"="CDROM"
    "ClassDesc"="@%SystemRoot%\\System32\\StorProp.dll,-17001"
    @="DVD/CD-ROM drives"
    "IconPath"=hex(7):25,00,53,00,79,00,73,00,74,00,65,00,6d,00,52,00,6f,00,6f,00,\
      74,00,25,00,5c,00,53,00,79,00,73,00,74,00,65,00,6d,00,33,00,32,00,5c,00,69,\
      00,6d,00,61,00,67,00,65,00,72,00,65,00,73,00,2e,00,64,00,6c,00,6c,00,2c,00,\
      2d,00,33,00,30,00,00,00,00,00
    "Installer32"="storprop.dll,DvdClassInstaller"
    "EnumPropPages32"="storprop.dll,DvdPropPageProvider"
    "SilentInstall"="1"
    "NoInstallClass"="1"

    [HKEY_LOCAL_MACHINE\SYSTEM\ControlSet003\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}\0000]
    "InfPath"="cdrom.inf"
    "InfSection"="cdrom_install"
    "ProviderName"="Microsoft"
    "DriverDateData"=hex:00,80,8c,a3,c5,94,c6,01
    "DriverDate"="6-21-2006"
    "DriverVersion"="6.0.6001.18000"
    "MatchingDeviceId"="gencdrom"
    "DriverDesc"="CD-ROM Drive"

    [HKEY_LOCAL_MACHINE\SYSTEM\ControlSet003\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}\0001]
    "InfPath"="cdrom.inf"
    "InfSection"="cdrom_install"
    "ProviderName"="Microsoft"
    "DriverDateData"=hex:00,80,8c,a3,c5,94,c6,01
    "DriverDate"="6-21-2006"
    "DriverVersion"="6.0.6001.18000"
    "MatchingDeviceId"="gencdrom"
    "DriverDesc"="CD-ROM Drive"

    [HKEY_LOCAL_MACHINE\SYSTEM\ControlSet003\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}\0002]
    "InfPath"="cdrom.inf"
    "InfSection"="cdrom_install"
    "ProviderName"="Microsoft"
    "DriverDateData"=hex:00,80,8c,a3,c5,94,c6,01
    "DriverDate"="6-21-2006"
    "DriverVersion"="6.0.6001.18000"
    "MatchingDeviceId"="gencdrom"
    "DriverDesc"="CD-ROM Drive"

    [HKEY_LOCAL_MACHINE\SYSTEM\ControlSet003\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}\0003]
    "InfPath"="cdrom.inf"
    "InfSection"="cdrom_install"
    "ProviderName"="Microsoft"
    "DriverDateData"=hex:00,80,8c,a3,c5,94,c6,01
    "DriverDate"="6-21-2006"
    "DriverVersion"="6.0.6001.18000"
    "MatchingDeviceId"="gencdrom"
    "DriverDesc"="CD-ROM Drive"

    Saturday, June 28, 2008 7:21 PM
  •  

    Hi ironclad,

     

    I noticed you checked the key under:

     

    HKEY_LOCAL_MACHINE\SYSTEM\ControlSet003\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}

     

    In fact, we should check the key under:

     

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}

     

    Could you please check it again?

     

    Thanks.

     

    Tuesday, July 01, 2008 10:34 AM
    Moderator
  •  

    I been having the same probem as everyone else I tried what you stated bout backup  and this is what my  info came up to

    Windows Registry Editor Version 5.00

    [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}]
    "ClassDesc"="@%SystemRoot%\\System32\\StorProp.dll,-17001"
    "IconPath"=hex(7):25,00,53,00,79,00,73,00,74,00,65,00,6d,00,52,00,6f,00,6f,00,\
      74,00,25,00,5c,00,53,00,79,00,73,00,74,00,65,00,6d,00,33,00,32,00,5c,00,69,\
      00,6d,00,61,00,67,00,65,00,72,00,65,00,73,00,2e,00,64,00,6c,00,6c,00,2c,00,\
      2d,00,33,00,30,00,00,00,00,00
    "EnumPropPages32"="storprop.dll,DvdPropPageProvider"
    "SilentInstall"="1"
    "NoInstallClass"="1"
    what can I do to fix my DVD problem

    Basic information its an Acer Aspire 3100 series
    AMD Processor
    Windows Vista Home Edition


    thank you
    josh

    Monday, July 28, 2008 12:40 AM
  • Joshua, did you recieve any assistance for this problem? I too am having the same issues and nothing Ive found so far has helped- even formatting and reinstalling Windows; the drive still disappears and comes back very randomly. If you can offer any assistance- Id be greatful!

     

    Wednesday, August 27, 2008 12:50 AM
  • Hi guys,
    I have the same problem reported here by KymD since several months ago and no help so far. Randomly the CD ROM dissapears from the computer. I'm using Windows Vista WITHOUT SP1 (in fact I did install SP1 but then the laptop got bluescreens so frequently that I had to remove it few days later).
    For me the problem is not that hard because whenever I re-start the computer the DVD device appears again. But it's quite disgusting that I have to re-start the computer just to use my CD ROM only because of a Windows Vista faliure.
    Last time the device dissapeared when the computer was on but I was not using it.
    I don't know why I don't get a support from microsoft with this problem when I am using a legal software for which I have paid. I don't know why when I buy a laptop
    (an ADVENT 7204ES) I'm forced to use it with an operating system (Window Vista) with so many faliures when exists another one (Windows XP) that works fine.
    Any help from anyone would be very wellcome.
    Thanks a lot in advance!

    PS: next time I'll buy a laptop Apple Mac


    Thursday, September 25, 2008 7:11 PM
  • hi

    unfortunately its a bug in Vista, i am having the exactly same problem (since 28-8-08 in my error log) and i tried all the hopefull solutions i can. Iniitially i was also thinking of poor cabling or power setting, but it seems like this problem is a growing concern of many.

    why microsoft havent worked on it, even it seems like problem was there on XP since 5-or so years. i have found many posts written since xp times regarding lowerfilters/upperfilters, which doesnt seems to work on Vista

     

     

    anybody found a solution yet ?????

    Sunday, October 19, 2008 8:51 AM
  • today i recieved a brand new drive for my laptop today from HP, i had the same error sequence

     

    15, device not ready to access,(multiple entries , seems like system is trying to connect internally, but drive works by the way till this stage)

    11, The driver detected a controller error on \Device\Ide\IdePort0.

    and

    12, The device '...\CdRomHL-DT-ST... disappeared from the system without first being prepared for removal.

     

     

    after installing the new drive, for there was no error for 4 hours, but now its again starting to report error 15, now i m going to contact microsoft support, because it is dead sure this is bug in the vista and they are not able to find a solution for this.(otherthan removing upper/lower filter)

     

    Saturday, October 25, 2008 6:10 AM
  • Please help me guys..
    I've same problem with my laptop

    Windows Registry Editor Version 5.00

    [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}]
    "Class"="CDROM"
    "ClassDesc"="@%SystemRoot%\\System32\\StorProp.dll,-17001"
    @="DVD/CD-ROM drives"
    "IconPath"=hex(7):25,00,53,00,79,00,73,00,74,00,65,00,6d,00,52,00,6f,00,6f,00,\
      74,00,25,00,5c,00,53,00,79,00,73,00,74,00,65,00,6d,00,33,00,32,00,5c,00,69,\
      00,6d,00,61,00,67,00,65,00,72,00,65,00,73,00,2e,00,64,00,6c,00,6c,00,2c,00,\
      2d,00,33,00,30,00,00,00,00,00
    "Installer32"="storprop.dll,DvdClassInstaller"
    "EnumPropPages32"="storprop.dll,DvdPropPageProvider"
    "SilentInstall"="1"
    "NoInstallClass"="1"
    "New Value #1"=""

    [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}\0000]
    "InfPath"="cdrom.inf"
    "InfSection"="cdrom_install"
    "ProviderName"="Microsoft"
    "DriverDateData"=hex:00,80,8c,a3,c5,94,c6,01
    "DriverDate"="6-21-2006"
    "DriverVersion"="6.0.6001.18000"
    "MatchingDeviceId"="gencdrom"
    "DriverDesc"="CD-ROM Drive"

    [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}\0001]
    "InfPath"="cdrom.inf"
    "InfSection"="cdrom_install"
    "ProviderName"="Microsoft"
    "DriverDateData"=hex:00,80,8c,a3,c5,94,c6,01
    "DriverDate"="6-21-2006"
    "DriverVersion"="6.0.6001.18000"
    "MatchingDeviceId"="gencdrom"
    "DriverDesc"="CD-ROM Drive"

    Saturday, April 04, 2009 8:54 PM
  • Chitresh, I'd like you to take a look at the system-event logs:
    Start > type event viewer into the search box > <enter>
    Expand 'Windows logs', and open (single-click) System.  Do you see any errors (indicated by a red or yellow mark) that have the terms "atapi", "cdrom", or "PlugPlayManager" (or, especially, a combination of these) listed?
    If you do, the open each error (single-click it.)  If you see error descriptions such as "device not ready for acccess", "driver has detected an error on \device\channel\port", and/or "the device '{name_and_description_here}' has disappeared from the system without first being prepared for removal", then this points to your issue being with the hardware, not with Windows.

    Since it's a laptop:  the fault is nearly always with the optical drive itself (the only other possibility is the motherboard.)  Time for a new DVD drive.
    (note:  the above errors were transcribed from my laptop's event logs, from the time period when its DVD drive was failing.  Replacing that drive (and, not  from its manufacturer's web store) did permanently correct the issue.  I have seen this occur multiple times on multiple machines, too.)

    [If this post helps to resolve your issue, please click the "Mark as Answer" or "Helpful" button at the top of this message. By marking a post as Answered, or Helpful you help others find the answer faster.]
    Sunday, April 05, 2009 7:09 AM
  • I fixed the error "The driver detected a controller error on \Device\Ide\IdePort2." by just changing one of the hard drives to another SATA port, and checking the rest of the SATA cables to make sure they were plugged-in tightly.

    It booted up faster, and everything is now more responsive. I got my computer back!! This was driving me crazy.

    Sunday, April 25, 2010 10:58 PM
  • 1. open your device manager
    2. open IDE ATA/ATAPI controllers
    3. uninstall all "ATA Channel" without number or description
    4. Reboot
    5. Windows should install ATA Channel's again

    done

    Best regards

    Friday, November 16, 2012 5:40 PM