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Windows 7 doesn't recognize my USB devices.

    Question

  • Help me. My Windows 7 doesn't recognize my USB devices. I've overlooked the problem for a while now but I got a new Android phone and I'm having the same problem and its pissing me off.  HTC Wildfire S. It doesn't install. 

     

    If I use VMWare it works properly here's what it showed in VMWare.

    http://i.stack.imgur.com/WA5IE.gif

    But here's what happens in device manager on my windows 7 on the same computer

    http://i.stack.imgur.com/7DNkz.gif

     

    Please help this happens on all new USB devices, but my old ones work. I've tried everything from google. Copying .inf files, I've even uninstalled VMWARE. I've done SFC/SCANNOW. Restarted, downloaded all drivers. Please help me.

    I've tried device manager -> scan new hardware changes -> But I'm stuck at "windows found drivers for your hardware but encountered errors when trying to install it". Is this a permission issue?

     

     

    Here's event log data if it is necessary

     

     

    Fault bucket 1837506052, type 5

    Event Name: PnPDriverNotFound

    Response: Not available

    Cab Id: 0

     

    Problem signature:

    P1: x64

    P2: USB\VID_0BB4&PID_0CB0&REV_0226

    P3: 

    P4: 

    P5: 

    P6: 

    P7: 

    P8: 

    P9: 

    P10: 

     

    Attached files:

    C:\Users\BENNETT\AppData\Local\Temp\DMIB808.tmp.log.xml

     

    These files may be available here:

    C:\Users\BENNETT\AppData\Local\Microsoft\Windows\WER\ReportArchive\NonCritical_x64_5a8bb86f8db89e92f8dc108c50862cfd27e83c54_1688be8d

     

    Analysis symbol: 

    Rechecking for solution: 0

    Report Id: 2b2dd9fd-1ae6-11e1-9c5b-d3f6852c6d5f

    Report Status: 0

     

    Wednesday, November 30, 2011 12:35 AM

Answers

  • Hi,

     

    Please refer to the following suggestions to troubleshoot the issue.

     

    1. Update the BIOS and reinstall USB controller.

    http://blogs.technet.com/b/asiasupp/archive/2010/11/23/error-message-one-of-the-usb-device-attached-to-this-computer-has-malfunctioned-and-windows-does-not-recognise-it.aspx

    2. Check USB filter in registry key.

    a. Click the Start Button, type "regedit" (without quotation marks) in the Start Search box and then press ENTER.

    b. Navigate to the following key:

     

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{36FC9E60-C465-11CF-8056-444553540000} 

     

    c. Right click the {36FC9E60-C465-11CF-8056-444553540000}  entry, choose "Export", save it to desktop as a backup.

    d. Highlight this key ({36FC9E60-C465-11CF-8056-444553540000}), on the right pane, delete the upperfilter and lowerfilter entries if these strings are present.

    e. Restart your computer and check if the problem disappears.

    3. Test the issue in clean boot.

    4. Download Android phone driver manually from Android website for a test.

     

    Best Regards,

    Niki

     


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    Thursday, December 01, 2011 6:11 AM
    Moderator