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Windows Explorer not loading

    Question

  • We have been experiencing issues with users on our domain and their Windows Explorer.  You can open explorer but the green bar starts loading and no matter how long you leave it there will be nothing in the window.  You can choose type drive letter you would like to explore (c:) and it will open it but there is no way to open the network location or the local hard drive through an icon.

    Restarting will allow you to view windows explorer and all the network drives and paths but until you restart I have found no way to load anything in Explorer. Even the navigation pane on the left side has magnifying glasses spinning around them.

     

    Has anyone had this issue or can assist in resolving it.


    Wednesday, May 18, 2011 7:25 PM

Answers

  • The Windows Explorer behavior when you use mouse or keyboard should be the same. The issue you described can be caused by third party programs or Windows Explorer add-ons.

    You may boot in Clean Boot Mode to troubleshoot

    How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7

    If the issue occurs in Clean Boot Mode, you may use ShellExView.

    Important Note: Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

    Run ShellExView, in the pane sort the entries with manufacturers. Disable all non-Microsoft *.dll files, and check the result. If the issue does not occur, one of the files can be the culprit. We could narrow down it one by one.


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ”
    Friday, May 20, 2011 9:14 AM