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Windows 7 Blue Screen STOP: 0x0000008E (0xC0000005, 0x8B873B66, 0x901E3744, 0x00000000)

    Question

  • Hello Everyone,

    I am using a TOSHIBA SATELLITE L505-S5984 laptop running WINDOWS 7.. After the machine was started successfully, the Blue Screen with the following information was displayed.

    --------------------------------------------------------------------------------------------------------------

    Windows 7 Blue Screen STOP: 0x0000008E (0xC0000005, 0x8B873B66, 0x901E3744, 0x00000000)

    *** iaStor.sys - Address 8B873B66 Base at 8B83200, DateStamp 4a7c1b38 ***

    Problem signature:
      Problem Event Name: BlueScreen
      OS Version: 6.1.7601.2.1.0.768.3
      Locale ID: 1033

    Additional information about the problem:
      BCCode: 1000008e
      BCP1: C0000005
      BCP2: 8B85EB66
      BCP3: 9D8C7744
      BCP4: 00000000
      OS Version: 6_1_7601
      Service Pack: 1_0
      Product: 768_1

    ----------------------------------------------------------------------------------------------------------

    If additional informaton is needed, please let me know.

    Thank You All!

    Eric.

    Tuesday, October 09, 2012 3:08 PM

Answers

  • Hi,


    According to the error code 0x0000008E, you can refer to Bug Check 0x8E: KERNEL_MODE_EXCEPTION_NOT_HANDLED.


    To check the this issue, please locate the dump file in the \Windows\Minidump folder and upload it so that we can analyze it. Before we could get your Minidump files, you can check following:


    1. Boot to Safe Mode to check the result.

    2. Test the issue in Clean Boot 

    3. Update BIOS and drivers. Please be ensured that you have installed the latest drivers and all the updates


    Hope this helps


    Vincent Wang

    TechNet Community Support

    Wednesday, October 10, 2012 8:25 AM
    Moderator
  • We do need the actual DMP file as it contains the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.

    You may be able to get the DMP files without crashing by booting into safe mode (F8) with networking.

    If you are overclocking stop.  (chances are if you dont know if you are, you are not)

    To enable us to assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder.

    The procedure:

    * Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.
    * Zip up the copy.
    * Attach the ZIP archive to your post using the "paperclip" (file attachments) button.
     *Please upload them to a file sharing service like Skydrive or"Rapidshare" and put a link to them in your reply.


    To ensure minidumps are enabled:

    * Go to Start, in the Search Box type: sysdm.cpl, press Enter.
    * Under the Advanced tab, click on the Startup and Recovery Settings... button.
    * Ensure that Automatically restart is unchecked.
    * Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box (the 256kb varies).
    * Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.
    * OK your way out.
    * Reboot if changes have been made.


    Please also run MSinfo32 and upload the output as well.

    To run MSinfo32 please go to start>run>MSinfo32
    Go to "file" "save" and upload the saved file with the DMPS
    (Instructions for XP, Vista, Win 7, Win 8)




    MS-MVP 2010, 2011, 2012 Sysnative.com Team ZigZag

    Wednesday, October 10, 2012 12:22 PM
    Moderator

All replies

  • If it is problem that begin with the first start, then return notebook to seller.

    If it is not new phenomenon, then give us more specific details.

    If you landed here in Technet forum, you are expected to be IT professional, otherwise there is specific forum answers.microsoft.com.

    Rgds

    Milos

    Tuesday, October 09, 2012 6:28 PM
  • Hi,


    According to the error code 0x0000008E, you can refer to Bug Check 0x8E: KERNEL_MODE_EXCEPTION_NOT_HANDLED.


    To check the this issue, please locate the dump file in the \Windows\Minidump folder and upload it so that we can analyze it. Before we could get your Minidump files, you can check following:


    1. Boot to Safe Mode to check the result.

    2. Test the issue in Clean Boot 

    3. Update BIOS and drivers. Please be ensured that you have installed the latest drivers and all the updates


    Hope this helps


    Vincent Wang

    TechNet Community Support

    Wednesday, October 10, 2012 8:25 AM
    Moderator
  • We do need the actual DMP file as it contains the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.

    You may be able to get the DMP files without crashing by booting into safe mode (F8) with networking.

    If you are overclocking stop.  (chances are if you dont know if you are, you are not)

    To enable us to assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder.

    The procedure:

    * Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.
    * Zip up the copy.
    * Attach the ZIP archive to your post using the "paperclip" (file attachments) button.
     *Please upload them to a file sharing service like Skydrive or"Rapidshare" and put a link to them in your reply.


    To ensure minidumps are enabled:

    * Go to Start, in the Search Box type: sysdm.cpl, press Enter.
    * Under the Advanced tab, click on the Startup and Recovery Settings... button.
    * Ensure that Automatically restart is unchecked.
    * Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box (the 256kb varies).
    * Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.
    * OK your way out.
    * Reboot if changes have been made.


    Please also run MSinfo32 and upload the output as well.

    To run MSinfo32 please go to start>run>MSinfo32
    Go to "file" "save" and upload the saved file with the DMPS
    (Instructions for XP, Vista, Win 7, Win 8)




    MS-MVP 2010, 2011, 2012 Sysnative.com Team ZigZag

    Wednesday, October 10, 2012 12:22 PM
    Moderator