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Windows host process (Rundll32) has stopped working

    Question

  • whan I start my vista home premium
    an error occur

    Windows host process (Rundll32) has stopped working

    whan I open problem detail

    Problem signature:

    Problem Event Name: APPCRASH

    Application Name: rundll32.exe

    Application Version: 6.0.6000.16386

    Application Timestamp: 4549b0e1

    Fault Module Name: NvCpl.dll

    Fault Module Version: 7.15.11.7813

    Fault Module Timestamp: 48d14dfb

    Exception Code: c0000005

    Exception Offset: 000e5f5f

    OS Version: 6.0.6001.2.1.0.768.3

    Locale ID: 1033

    Additional Information 1: ffcf

    Additional Information 2: 8f6cdf3f207b8b2a153a75f0b20ed609

    Additional Information 3: c496

    Additional Information 4: 2a48a136af5c8ed11754a3d6c1da1b3d


    WHAT TO DO NOW ??

    Faisal Nasir

    faisal_fig@hotmail.com

     

     


    Friday, April 10, 2009 7:53 PM

Answers

  • Hello,

     

    Before going any further, I wonder how often you encountered such an error message; if just one time, you'd better restart the computer and try again.

     

    If you installed some update packages or software on the computer recently, you might try restoring the system back to the point before the issue occurred.

     

    System Restore

    1) Before we start, please close all open files and close all open programs.

    2) Click Start; click All Programs; click Accessories; click System Tools; and click System Restore. The System Restore user interface should appear.

    3) Click Next.

    4) From the restore points available, select an appropriate restore point before problem occurs and click Next.

    5) Click Next again. The restore process will run and your system will restart automatically.

     

    For more information, please refer to the article below:

    http://windowshelp.microsoft.com/Windows/en-US/Help/9f6d755a-74bb-4a7d-a625-d762dd8e79e51033.mspx

     

    If the problem persists, please continue with the instructions below to narrow down the issue.

     

       Rename files

    1) Open Computer - > your System Drive (C:\) -> Program files -> Common Files -> Ahead -> DSfilter.

    2) Rename NeroVideoProc.ax to 1NeroVideoProc.ax

    3) Also rename NeVideo.ax to 1NeVideo.ax"

    4) Reboot the computer and let me know the result.

     

    Run Windows Safe Mode 

    1) Detach all unnecessary peripheral devices from your computer, such as printers, scanners and removable storage devices.

    2) Restart the computer.

    3) Keep pressing the F8 key until the Windows Startup menu appears.

    4) Choose Safe Mode, and press Enter.

    5) Test the issue in Safe Mode to see if the issue still exists.

    Note: In Safe Mode, your system display and Desktop will look and perform differently than in Normal Mode. This is only temporary.

     

    If the issue does not occur in safe mode, let’s try a Clean Boot to test the issue.

     

    Start Windows in Clean Boot mode

    Note: You must be logged on as an administrator or a member of the Administrators group to complete this procedure.

    1) Click Start.

    2) Copy and paste "msconfig" (without the quotation marks) in the Start Search box, and click Enter.

    3) Switch to Services tab and then Check Hide All Microsoft Services.

    4) Click Disable All.

    5) Switch to the Startup tab and then Click Disable all.

    6) Click OK.

    7) Click Restart to restart the computer and test the issue.

     

    Good Luck!

    • Marked as answer by Andy Song Friday, April 17, 2009 9:22 AM
    Monday, April 13, 2009 3:44 AM