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This copy of Windows is not genuine - Windows 7 Enterprise

    Question

  • I have 3 computers (1 laptop) that are receiving the "This copy of Windows is not genuine" wallpaper along with the enter you activation key on login. We are using a KMS server for authentication, and each one of these affected machine’s checked in successfully to the KMS server last Friday (once a week authentication for Windows, daily for Office). I have tried everything short of a re-image (which I am attempting to avoid) to get these systems to check in again. The Software Protection service is set to Automatic (Delayed Startup) and does stop and restart without an error. I ran ipconfig /release /renew /flushdns, gpupdate /force, logged in with admin ID and entered the activation key, but on reboot get the same messages again. Any help in a successful resolution of this would be greatly appreciated (one that does not hopefully involve a re-image).

    Tuesday, April 24, 2012 7:30 PM

Answers

  • The problem is that Windows cannot find the Product Key in the Licensing Store.

    This could be the result of malware, or file corruption.

    please first try this....

    Recreate the Licensing Store
    1) Click Start button.
    2) Type: CMD.exe into the 'Search programs and files' field
    3) Right-Click on CMD.exe and select Run as Administrator
    4) Type:
    net stop sppsvc (It may ask you if you are sure, select yes)
    Note: the Software Protection service may not be running, this is ok.
    5) Type: cd
    %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProtectionPlatform
    6) Type: rename tokens.dat tokens.bar
    7) Type: cd %windir%\system32
    8) Type: net start sppsvc
    9) Type: slui.exe
    10) After a couple of seconds Windows
    Activation dialog will appear. You may be asked to re-activate and/or re-enter
    your product key or Activation may occur automatically.
    You may have to use telephone activation.


    Reboot and Post back with a new MGADiag report


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Wednesday, April 25, 2012 5:12 PM
  • "villanim" wrote in message news:ea77b417-52a0-498b-aa4f-0f911b0e852e...

    No spyware as that is the first thing I scanned for. I was prompted to enter the activation key, but we use a KMS server for authentication, so the product key is different for a KMS server then for normal Windows activation, and I get prompted that the last character is invalid. If I ignore this message and continue with activation, I am then told the key is for a KMS server and is invalid for this form of activation. Any other ideas?

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-2VJC9-XBBR8-HVTHH
    Windows Product Key Hash: k/l/EMDQdwK9OvdCkPtHG1YdosE=
    Windows Product ID: 00392-918-5000002-85911
    Windows Product ID Type: 1
    Windows License Type: KMS Client
    Windows OS version: 6.1.7601.2.00010100.1.0.004

    Other data-->
    SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Latitude E6320</Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A08</Version><SMBIOSVersion major="2" minor="6"/><Date>20111018000000.000000+000</Date></BIOS

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, Enterprise edition
    Description: Windows Operating System - Windows(R) 7, VOLUME_KMSCLIENT channel
    Activation ID: ae2ee509-1b34-41c0-acb7-6d4650168915
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00392-00170-918-500000-03-1033-7601.0000-1162012
    Installation ID: 000081274112772590583175006273173971301004975620561500
    Partial Product Key: HVTHH
    License Status: Notification
    Notification Reason: 0xC004F056.
    Remaining Windows rearm count: 5
    Trusted time: 4/25/2012 1:49:21 PM
    Please use slmgr.vbs /ato to activate and update KMS client information in order to update values.

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 3:16:2012 10:26
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: MAAAAAEAAQABAAEAAQABAAAAAwABAAEAln1mInMOFmt4n2hD1rMmtADlmjNEKC5z

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   DELL    CBX3  
      FACP   DELL    CBX3  
      HPET   A M I    PCHHPET
      BOOT   DELL    CBX3   
      MCFG   DELL    SNDYBRDG
      TCPA    
      SSDT   DELLTP  TPM
      SSDT   DELLTP  TPM
      SSDT   DELLTP  TPM
      DMAR   INTEL   SNB
      SLIC   DELL    CBX3  

     
    I think we've cleared the error now - the Product Key is showing properly.
    please follow the advice in the report....
    Please use slmgr.vbs /ato to activate and update KMS client information in order to update values.
    You can get the relevant data from your System Admin.
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Marked as answer by villanim Friday, April 27, 2012 12:19 PM
    Wednesday, April 25, 2012 6:36 PM

All replies

  • "villanim" wrote in message news:83a7ffa7-47ad-4ec8-92d4-87f513895827...

    I have 3 computers (1 laptop) that are receiving the "This copy of Windows is not genuine" wallpaper along with the enter you activation key on login. We are using a KMS server for authentication, and each one of these affected machine’s checked in successfully to the KMS server last Friday (once a week authentication for Windows, daily for Office). I have tried everything short of a re-image (which I am attempting to avoid) to get these systems to check in again. The Software Protection service is set to Automatic (Delayed Startup) and does stop and restart without an error. I ran ipconfig /release /renew /flushdns, gpupdate /force, logged in with admin ID and entered the activation key, but on reboot get the same messages again. Any help in a successful resolution of this would be greatly appreciated (one that does not hopefully involve a re-image).

    To properly analyse and solve problems with Activation and Validation, we need to see a full copy of the report produced by the MGADiag tool
    (download and save to desktop - http://go.microsoft.com/fwlink/?linkid=52012 )
    Once saved, run the tool.
    Click on the Continue button, which will produce the report.
    To copy the report to your response, click on the Copy button in the tool (ignore any error messages at this point), and then paste (using either r-click/Paste, or Ctrl+V ) into your response.
      - **in your own thread**, please
     
    Please also state the Version and Edition of Windows quoted on your COA sticker (if you have one) on the case of your machine (or inside the battery compartment), but do NOT quote the Key on the sticker!

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Wednesday, April 25, 2012 8:08 AM
  • Hi,

    Is there any error message or code received when you try to active the system? Also, please open an elevated CMD prompt, run “slmgr /dlv” to check the output.

    Meanwhile, I suggest you run the MGADiag tool to get a Diagnostic Report for us to analyse this issue:

    1. Download and save to desktop - http://go.microsoft.com/fwlink/?linkid=52012 

    2. Once saved, run the tool.

    3. Click on the Continue button, which will produce the report.

    4. To copy the report to your response, click on the Copy button in the tool (ignore any error messages at this point), and then paste (using either r-click/Paste, or Ctrl+V ) into your response.

    Hope this helps.


    Vincent Wang

    TechNet Community Support

    Wednesday, April 25, 2012 9:27 AM
  • Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-2VJC9-XBBR8-HVTHH
    Windows Product Key Hash: k/l/EMDQdwK9OvdCkPtHG1YdosE=
    Windows Product ID: 00392-918-5000002-85911
    Windows Product ID Type: 1
    Windows License Type: KMS Client
    Windows OS version: 6.1.7601.2.00010100.1.0.004
    ID: {B1E4A905-4853-4BE2-978A-1D7180EDB67A}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Enterprise
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.110622-1506
    TTS Error: T:20120423080900828-
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{B1E4A905-4853-4BE2-978A-1D7180EDB67A}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.004</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-HVTHH</PKey><PID>00392-918-5000002-85911</PID><PIDType>1</PIDType><SID>S-1-5-21-3876933904-3957273685-364375845</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Latitude E6320</Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A08</Version><SMBIOSVersion major="2" minor="6"/><Date>20111018000000.000000+000</Date></BIOS><HWID>3AEC3F07018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>1</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>CBX3   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 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

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514
    Error: product key not found.

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 3:16:2012 10:26
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: MAAAAAEAAQABAAEAAQABAAAAAwABAAEAln1mInMOFmt4n2hD1rMmtADlmjNEKC5z

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   DELL    CBX3  
      FACP   DELL    CBX3  
      HPET   A M I    PCHHPET
      BOOT   DELL    CBX3   
      MCFG   DELL    SNDYBRDG
      TCPA     
      SSDT   DELLTP  TPM
      SSDT   DELLTP  TPM
      SSDT   DELLTP  TPM
      DMAR   INTEL   SNB
      SLIC   DELL    CBX3  

    Windows 7 Enterprise 64 Bit edition, we have an enterprise license through Software Assurance Licensing program, so the COA sticker is irrelevant for this.

    Wednesday, April 25, 2012 4:56 PM
  • The problem is that Windows cannot find the Product Key in the Licensing Store.

    This could be the result of malware, or file corruption.

    please first try this....

    Recreate the Licensing Store
    1) Click Start button.
    2) Type: CMD.exe into the 'Search programs and files' field
    3) Right-Click on CMD.exe and select Run as Administrator
    4) Type:
    net stop sppsvc (It may ask you if you are sure, select yes)
    Note: the Software Protection service may not be running, this is ok.
    5) Type: cd
    %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProtectionPlatform
    6) Type: rename tokens.dat tokens.bar
    7) Type: cd %windir%\system32
    8) Type: net start sppsvc
    9) Type: slui.exe
    10) After a couple of seconds Windows
    Activation dialog will appear. You may be asked to re-activate and/or re-enter
    your product key or Activation may occur automatically.
    You may have to use telephone activation.


    Reboot and Post back with a new MGADiag report


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Wednesday, April 25, 2012 5:12 PM
  • No spyware as that is the first thing I scanned for. I was prompted to enter the activation key, but we use a KMS server for authentication, so the product key is different for a KMS server then for normal Windows activation, and I get prompted that the last character is invalid. If I ignore this message and continue with activation, I am then told the key is for a KMS server and is invalid for this form of activation. Any other ideas?

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-2VJC9-XBBR8-HVTHH
    Windows Product Key Hash: k/l/EMDQdwK9OvdCkPtHG1YdosE=
    Windows Product ID: 00392-918-5000002-85911
    Windows Product ID Type: 1
    Windows License Type: KMS Client
    Windows OS version: 6.1.7601.2.00010100.1.0.004
    ID: {B1E4A905-4853-4BE2-978A-1D7180EDB67A}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Enterprise
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.110622-1506
    TTS Error: T:20120423080900828-
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{B1E4A905-4853-4BE2-978A-1D7180EDB67A}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.004</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-HVTHH</PKey><PID>00392-918-5000002-85911</PID><PIDType>1</PIDType><SID>S-1-5-21-3876933904-3957273685-364375845</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Latitude E6320</Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A08</Version><SMBIOSVersion major="2" minor="6"/><Date>20111018000000.000000+000</Date></BIOS><HWID>3AEC3F07018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>1</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>CBX3   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 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

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, Enterprise edition
    Description: Windows Operating System - Windows(R) 7, VOLUME_KMSCLIENT channel
    Activation ID: ae2ee509-1b34-41c0-acb7-6d4650168915
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00392-00170-918-500000-03-1033-7601.0000-1162012
    Installation ID: 000081274112772590583175006273173971301004975620561500
    Partial Product Key: HVTHH
    License Status: Notification
    Notification Reason: 0xC004F056.
    Remaining Windows rearm count: 5
    Trusted time: 4/25/2012 1:49:21 PM
    Please use slmgr.vbs /ato to activate and update KMS client information in order to update values.

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 3:16:2012 10:26
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: MAAAAAEAAQABAAEAAQABAAAAAwABAAEAln1mInMOFmt4n2hD1rMmtADlmjNEKC5z

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   DELL    CBX3  
      FACP   DELL    CBX3  
      HPET   A M I    PCHHPET
      BOOT   DELL    CBX3   
      MCFG   DELL    SNDYBRDG
      TCPA     
      SSDT   DELLTP  TPM
      SSDT   DELLTP  TPM
      SSDT   DELLTP  TPM
      DMAR   INTEL   SNB
      SLIC   DELL    CBX3  

    Wednesday, April 25, 2012 5:52 PM
  • "villanim" wrote in message news:ea77b417-52a0-498b-aa4f-0f911b0e852e...

    No spyware as that is the first thing I scanned for. I was prompted to enter the activation key, but we use a KMS server for authentication, so the product key is different for a KMS server then for normal Windows activation, and I get prompted that the last character is invalid. If I ignore this message and continue with activation, I am then told the key is for a KMS server and is invalid for this form of activation. Any other ideas?

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-2VJC9-XBBR8-HVTHH
    Windows Product Key Hash: k/l/EMDQdwK9OvdCkPtHG1YdosE=
    Windows Product ID: 00392-918-5000002-85911
    Windows Product ID Type: 1
    Windows License Type: KMS Client
    Windows OS version: 6.1.7601.2.00010100.1.0.004

    Other data-->
    SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Latitude E6320</Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A08</Version><SMBIOSVersion major="2" minor="6"/><Date>20111018000000.000000+000</Date></BIOS

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, Enterprise edition
    Description: Windows Operating System - Windows(R) 7, VOLUME_KMSCLIENT channel
    Activation ID: ae2ee509-1b34-41c0-acb7-6d4650168915
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00392-00170-918-500000-03-1033-7601.0000-1162012
    Installation ID: 000081274112772590583175006273173971301004975620561500
    Partial Product Key: HVTHH
    License Status: Notification
    Notification Reason: 0xC004F056.
    Remaining Windows rearm count: 5
    Trusted time: 4/25/2012 1:49:21 PM
    Please use slmgr.vbs /ato to activate and update KMS client information in order to update values.

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 3:16:2012 10:26
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: MAAAAAEAAQABAAEAAQABAAAAAwABAAEAln1mInMOFmt4n2hD1rMmtADlmjNEKC5z

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   DELL    CBX3  
      FACP   DELL    CBX3  
      HPET   A M I    PCHHPET
      BOOT   DELL    CBX3   
      MCFG   DELL    SNDYBRDG
      TCPA    
      SSDT   DELLTP  TPM
      SSDT   DELLTP  TPM
      SSDT   DELLTP  TPM
      DMAR   INTEL   SNB
      SLIC   DELL    CBX3  

     
    I think we've cleared the error now - the Product Key is showing properly.
    please follow the advice in the report....
    Please use slmgr.vbs /ato to activate and update KMS client information in order to update values.
    You can get the relevant data from your System Admin.
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Marked as answer by villanim Friday, April 27, 2012 12:19 PM
    Wednesday, April 25, 2012 6:36 PM
  • This procedure worked and Windows is now activated. Thanks for all your help on this.
    Wednesday, April 25, 2012 7:52 PM
  • You're welcome - good luck

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Wednesday, April 25, 2012 8:00 PM