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Word 7 crashes upon opening in windows 7

    Question

  • Word 2007 opens and crashes in Windows 7, despite a few uninstallations and installations. My Internet Explorer is crashing too. I looked at the solutions given in this forum, but couldn't find HKEY file in my search. I don't know what the registry file name is or where it is located to delete. Can someone give me simple directions on what I should delete and where to find it. Thanks.

    Monday, April 04, 2011 1:54 AM

Answers

  • Is there a BSOD?

    If yes, please upload dump files (%systemroot%\minidumps like c:\windows\minidumps) using Microsoft Skydrive. Once done, post a link here.

    If you want to debug dump files without my help, refer to this Microsoft article:

    http://support.microsoft.com/kb/315263

    If there is no BSOD, I recommand to you to restore your system state using a restore point that dates before the appearance of your problem.

    If this does not help, I recommand that you post in Microsoft Office Forums.

     


    This posting is provided "AS IS" with no warranties or guarantees , and confers no rights.

    Microsoft Student Partner
    Microsoft Certified Professional
    Microsoft Certified Systems Administrator: Security
    Microsoft Certified Systems Engineer: Security
    Microsoft Certified Technology Specialist: Windows Server 2008 Active Directory, Configuration
    Microsoft Certified Technology Specialist: Windows Server 2008 Network Infrastructure, Configuration

    • Proposed as answer by Sabrina Shen Tuesday, April 05, 2011 6:43 AM
    • Marked as answer by Sabrina Shen Friday, April 08, 2011 2:09 AM
    Monday, April 04, 2011 8:56 AM
  • Hi,

     

    When and how the issue occurs? After an update, specific software installed, accessing a specific folder or performing a specific operation,…? Is there any error received?

     

    This issue can be caused by software conflict.

     

    I suggest going to perform System File Checker to scan your system for missing/corrupt files.

     

    Also, you may perform the System Restore and boot in Clean Boot to test the issue.


    Hope this helps you.

     

    Regards,

     

    Sabrina


    This posting is provided "AS IS" with no warranties or guarantees, and confers no rights. |Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
    • Marked as answer by Sabrina Shen Friday, April 08, 2011 2:09 AM
    Tuesday, April 05, 2011 6:43 AM

All replies

  • Is there a BSOD?

    If yes, please upload dump files (%systemroot%\minidumps like c:\windows\minidumps) using Microsoft Skydrive. Once done, post a link here.

    If you want to debug dump files without my help, refer to this Microsoft article:

    http://support.microsoft.com/kb/315263

    If there is no BSOD, I recommand to you to restore your system state using a restore point that dates before the appearance of your problem.

    If this does not help, I recommand that you post in Microsoft Office Forums.

     


    This posting is provided "AS IS" with no warranties or guarantees , and confers no rights.

    Microsoft Student Partner
    Microsoft Certified Professional
    Microsoft Certified Systems Administrator: Security
    Microsoft Certified Systems Engineer: Security
    Microsoft Certified Technology Specialist: Windows Server 2008 Active Directory, Configuration
    Microsoft Certified Technology Specialist: Windows Server 2008 Network Infrastructure, Configuration

    • Proposed as answer by Sabrina Shen Tuesday, April 05, 2011 6:43 AM
    • Marked as answer by Sabrina Shen Friday, April 08, 2011 2:09 AM
    Monday, April 04, 2011 8:56 AM
  • Hi,

     

    When and how the issue occurs? After an update, specific software installed, accessing a specific folder or performing a specific operation,…? Is there any error received?

     

    This issue can be caused by software conflict.

     

    I suggest going to perform System File Checker to scan your system for missing/corrupt files.

     

    Also, you may perform the System Restore and boot in Clean Boot to test the issue.


    Hope this helps you.

     

    Regards,

     

    Sabrina


    This posting is provided "AS IS" with no warranties or guarantees, and confers no rights. |Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
    • Marked as answer by Sabrina Shen Friday, April 08, 2011 2:09 AM
    Tuesday, April 05, 2011 6:43 AM