none
DVD burner not working - error msg

    Question

  • I am using window 7 (64bit)

    It is reading CDs and DVDs both , also writing CDs but showing this error msg while writing DVDs:

    SCSI sense data dump:

    Error Code: 0x71, Is Sense Valid: No, Segment Number: 0x00 (0)

    Sense Key: 0x03, Reserved: 0x00, Incorrect Length: No

    End Of Media: No, File Mark: No, Information: 0x00 0x00 0x00 0x00

    Additional Sense Length: 0x0A (10)

    Command Specific Information: 0x00 0x00 0x00 0x00

     

    Additional Sense Code (ASC): 0x73, Additional Sense Code Qualifier (ASCQ): 0x04
    Monday, May 02, 2011 4:42 AM

Answers

  • Hi,

    I suspect the issue is caused by the other application that have a CD/DVD filter driver.

    So please kindly check whether you already installed the other burning application.

    For details information, Please refer to the following link:

    http://support.microsoft.com/kb/929461


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ”
    Wednesday, May 04, 2011 8:36 AM

All replies

  • I would recommend that you visit the manufacturer's support for a more recent BIOS for the motherboard and update the BIOS.

    What's the result?


    You can review the Event Viewer Administrative Summary for critical and error events to determine if a driver is causing this problem.

    Click Start->type Event Viewer->select it from the results. Click on the + next to critical and error and expand the category. What did you find?

    Monday, May 02, 2011 11:01 AM
  • Hi,

    I suspect the issue is caused by the other application that have a CD/DVD filter driver.

    So please kindly check whether you already installed the other burning application.

    For details information, Please refer to the following link:

    http://support.microsoft.com/kb/929461


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ”
    Wednesday, May 04, 2011 8:36 AM