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NVidia display drivers (9800 GT) causing constant BSOD crashes on windows 7 64 bit

    Question

  • Hey all,
    Since I've installed windows 7 64 bit I have been receiving constant BSOD crashes sometimes over 5 times a day.  I researched around and found a program called blue screen view to log my crashes and kind of saw that the nvidia drivers were causing the blue screens most of the time however other drivers cause it too sometimes.  When I uninstall my nvidia 9800 gt driver that windows update installs my computer runs fine with no crashes.  However when I let it install the driver or install a new driver over that one it always crashes.  If I uninstall the driver and then try and reinstall just the new driver I get an error every time saying that the NVidia setup doesnt recognize my hardware and the setup will exit.  So I cannot even install the new drivers without windows update installing it first.  Here are some logs from my crash program...

    Dump File         : 112209-23992-01.dmp
    Crash Time        : 11/22/2009 2:17:07 AM
    Bug Check String  : SYSTEM_SERVICE_EXCEPTION
    Bug Check Code    : 0x0000003b
    Parameter 1       : 00000000`c0000005
    Parameter 2       : fffff880`016394bb
    Parameter 3       : fffff880`07642a20
    Parameter 4       : 00000000`00000000
    Caused By Driver  : NETIO.SYS
    Caused By Address : NETIO.SYS+24bb
    File Description  :
    Product Name      :
    Company           :
    File Version      :
    Processor         : x64
    Computer Name     :
    Full Path         : C:\Windows\minidump\112209-23992-01.dmp
    ==================================================

    ==================================================
    Dump File         : 112209-26395-01.dmp
    Crash Time        : 11/22/2009 2:15:45 AM
    Bug Check String  : KMODE_EXCEPTION_NOT_HANDLED
    Bug Check Code    : 0x0000001e
    Parameter 1       : ffffffff`c000001d
    Parameter 2       : fffff880`04232095
    Parameter 3       : 00000000`00000000
    Parameter 4       : fffff960`001fba00
    Caused By Driver  : win32k.sys
    Caused By Address : win32k.sys+18ba00
    File Description  :
    Product Name      :
    Company           :
    File Version      :
    Processor         : x64
    Computer Name     :
    Full Path         : C:\Windows\minidump\112209-26395-01.dmp
    ==================================================

    ==================================================
    Dump File         : 112109-16380-01.dmp
    Crash Time        : 11/21/2009 7:54:42 PM
    Bug Check String  : DRIVER_IRQL_NOT_LESS_OR_EQUAL
    Bug Check Code    : 0x000000d1
    Parameter 1       : 00000000`00000b58
    Parameter 2       : 00000000`00000002
    Parameter 3       : 00000000`00000000
    Parameter 4       : fffff880`0451e8d3
    Caused By Driver  : dxgmms1.sys
    Caused By Address : dxgmms1.sys+b8d3
    File Description  :
    Product Name      :
    Company           :
    File Version      :
    Processor         : x64
    Computer Name     :
    Full Path         : C:\Windows\minidump\112109-16380-01.dmp
    ==================================================

    ==================================================
    Dump File         : 112109-16458-01.dmp
    Crash Time        : 11/21/2009 5:24:00 PM
    Bug Check String  : MEMORY_MANAGEMENT
    Bug Check Code    : 0x0000001a
    Parameter 1       : 00000000`00005003
    Parameter 2       : fffff781`c0000000
    Parameter 3       : 00000000`0000888e
    Parameter 4       : 00008890`00d9111c
    Caused By Driver  : ntoskrnl.exe
    Caused By Address : ntoskrnl.exe+71f00
    File Description  : NT Kernel & System
    Product Name      : Microsoft® Windows® Operating System
    Company           : Microsoft Corporation
    File Version      : 6.1.7600.16385 (win7_rtm.090713-1255)
    Processor         : x64
    Computer Name     :
    Full Path         : C:\Windows\minidump\112109-16458-01.dmp
    ==================================================

    ==================================================
    Dump File         : 112109-16582-01.dmp
    Crash Time        : 11/21/2009 5:22:11 PM
    Bug Check String  : SYSTEM_PTE_MISUSE
    Bug Check Code    : 0x000000da
    Parameter 1       : 00000000`00000504
    Parameter 2       : fffff6fc`40005a30
    Parameter 3       : 00000000`00000020
    Parameter 4       : 00000000`00000b46
    Caused By Driver  : ntoskrnl.exe
    Caused By Address : ntoskrnl.exe+71f00
    File Description  : NT Kernel & System
    Product Name      : Microsoft® Windows® Operating System
    Company           : Microsoft Corporation
    File Version      : 6.1.7600.16385 (win7_rtm.090713-1255)
    Processor         : x64
    Computer Name     :
    Full Path         : C:\Windows\minidump\112109-16582-01.dmp
    ==================================================

    ==================================================
    Dump File         : 112109-16473-01.dmp
    Crash Time        : 11/21/2009 5:18:04 PM
    Bug Check String  : PAGE_FAULT_IN_NONPAGED_AREA
    Bug Check Code    : 0x00000050
    Parameter 1       : fffff880`4a31a228
    Parameter 2       : 00000000`00000000
    Parameter 3       : fffff880`0433511c
    Parameter 4       : 00000000`00000005
    Caused By Driver  : dxgkrnl.sys
    Caused By Address : dxgkrnl.sys+285b6
    File Description  :
    Product Name      :
    Company           :
    File Version      :
    Processor         : x64
    Computer Name     :
    Full Path         : C:\Windows\minidump\112109-16473-01.dmp
    ==================================================

    ==================================================
    Dump File         : 112109-25350-01.dmp
    Crash Time        : 11/21/2009 3:07:03 PM
    Bug Check String  : PFN_LIST_CORRUPT
    Bug Check Code    : 0x0000004e
    Parameter 1       : 00000000`00000099
    Parameter 2       : 00000000`00081000
    Parameter 3       : 00000000`00000005
    Parameter 4       : 00000000`00000000
    Caused By Driver  : win32k.sys
    Caused By Address : win32k.sys+c378d
    File Description  :
    Product Name      :
    Company           :
    File Version      :
    Processor         : x64
    Computer Name     :
    Full Path         : C:\Windows\minidump\112109-25350-01.dmp
    ==================================================

    ==================================================
    Dump File         : 112109-27066-01.dmp
    Crash Time        : 11/21/2009 2:59:26 PM
    Bug Check String  : BAD_POOL_HEADER
    Bug Check Code    : 0x00000019
    Parameter 1       : 00000000`00000003
    Parameter 2       : fffffa80`05002470
    Parameter 3       : 01200120`01200100
    Parameter 4       : 01000100`01000100
    Caused By Driver  : nvlddmkm.sys
    Caused By Address : nvlddmkm.sys+2b9b6
    File Description  :
    Product Name      :
    Company           :
    File Version      :
    Processor         : x64
    Computer Name     :
    Full Path         : C:\Windows\minidump\112109-27066-01.dmp


    I have been reading a lot of similar stories where people with NVidia cards are having BSOD crashes constantly.. Microsoft and NVidia you really need to fix this because my computer is pretty much unusable for the past few weeks now.  Any one have any fixes or ideas how to fix this problem?
    Sunday, November 22, 2009 7:48 AM

Answers

  • Yes, overheating could be one of the causes in some cases.

    Based on your situaiton here, I strongly recommend you reset\update your BIOS and chipset driver.

    In addition, does this issue occur right after installing win7? Incompatible driver may cause such issues.

    I would also like to confirm which "new driver" could not recognize the hardware, where did you download it? Have you tried updating BIOS and chipset driver?

    If it is an OEM version, it is strongly recommended contact the manufacture for direct assistance.

    Here is the Nvidia Geforce 9 Series drivers for Win7 64 bit. You can have a try.
    • Edited by Magon_67 Friday, November 27, 2009 2:35 AM
    • Marked as answer by Vivian Xing Friday, November 27, 2009 4:44 AM
    Tuesday, November 24, 2009 10:29 AM

All replies

  • I have been reading a lot of similar stories where people with NVidia cards are having BSOD crashes constantly.. Microsoft and NVidia you really need to fix this because my computer is pretty much unusable for the past few weeks now.  Any one have any fixes or ideas how to fix this problem?

    NVidia needs to correct the problem, not Microsoft!  There were similar problems with nVidia drivers when Vista was introduced and it took nVidia almost a year to get a driver that didn't cause any problem.

    Microsoft writes the OS and tells the manufacturers what they need to know to write software and/or drivers to interface with the OS and function properly.  Microsoft does not write drivers and/or software for third party products!
    Sunday, November 22, 2009 1:30 PM
  • I'm getting the same as you, Random BSOD's all with different Bug Check Codes but with 1 thing in common, NTOSKRNL.EXE, i have not gotten the NVLDDMKM.SYS or WIN2K.SYS though. I ran Memtest and the built in Windows Memory check and had no problems with my RAM. My check of the hard drive found no errors. This is the 5th time I have reinstalled Windows 7 from scratch since yesterday. My rig is not OC'd and my temps are normal. I get BSOD's while being Idle, surfing the net, installing programs or watching videos from my hard drive. Can't find any one thing that will trigger it. Been hard trying to find a fix for NTOSKRNL.EXE, ruled out a corrupted or missing NTOSKRNL because there's no problem logging on, it just happens and it's frustrating. I hope someone can find a fix for this and if it is the Nvidia cards then I should switch back to ATi.
    Sunday, November 22, 2009 8:23 PM
  • Hi,

    Pls understand that to have a device to function on a specific Operating System, the proper driver should be installed. The driver provides an interface for communication between the hardware and the system. Without the appropriate driver, the device will not be recognized or work properly in Windows 7.

    The Windows Update site lists driver updates only based on hardware ID scan results despite various environments. I suggest install the latest driver from Nvidia offical website instead of installing windows update driver. Would you please post the exact model of your diplay card so that we can find it for you?
    Tuesday, November 24, 2009 7:02 AM
  • In my experience, this is caused by the card overheating.

    There's lots of software that can read the GPU core temperature, like RivaTuner .  RivaTuner can also ramp up the fan to 100% if you want it to.  I don't think it officially supports Windows 7, but it works fine for me in Win7 Ultimate 64bit and Win7 Home Premium 32bit.

    Anyway, like others have said, this has nothing to do with Win7, and has everything to do with nVidia.
    Still, I have exactly zero issues after making sure my GPU cooling fan is run at 100% when under heavy load.  Try it!
    Do not meddle in the affairs of dragons, for you are crunchy and good with ketchup!
    Tuesday, November 24, 2009 7:57 AM
  • Yes, overheating could be one of the causes in some cases.

    Based on your situaiton here, I strongly recommend you reset\update your BIOS and chipset driver.

    In addition, does this issue occur right after installing win7? Incompatible driver may cause such issues.

    I would also like to confirm which "new driver" could not recognize the hardware, where did you download it? Have you tried updating BIOS and chipset driver?

    If it is an OEM version, it is strongly recommended contact the manufacture for direct assistance.

    Here is the Nvidia Geforce 9 Series drivers for Win7 64 bit. You can have a try.
    • Edited by Magon_67 Friday, November 27, 2009 2:35 AM
    • Marked as answer by Vivian Xing Friday, November 27, 2009 4:44 AM
    Tuesday, November 24, 2009 10:29 AM
  • Staten12,
    Your problems are from multiple sources. What motherboard are you using? Was the Win 7 an upgrade or clean install?
    Tuesday, November 24, 2009 1:36 PM
  • Hey All,

    I've got the same problems with a twist. I'm writing from my laptop because my main system has the above noted problems

    2 weeks after replacing 64 bit Vista Ultimate, and installing Windows 7 Home Premium 64 bit,  the computer would not post video. Because of running 2 weeks just fine, I did not suspect a driver problem, but took it as a hardware problem. I took my case installed with the CPU (AMD Phenom Quad core 2800), RAM (DDR2 8 Gigs), Monitor (LG 23" Flat Panel), Mother board (Asus M3N78-EM) Video Card NVidia 9800 GT into Fry's for a diagnosis. To my surprised they showed me that everything was working well. They got it to post no problem.

    So I get home and it works great for 4 days. Suddenly when the computer went to sleep last night, it would not 'wake up' even after turning off and restarting. I let the computer cool over night hoping it's a heating problem. Same thing this AM. I'm going nuts as its a home business computer, and its a workhorse.


    After getting it to work in episode 1, I tried to download the Win 7 64 bit video drivers for the motherboard connection, and they are not available. 

    I can't get it to post video in any mode. So, in a radical move, I put my Vista 64 bit into the DVD drive to see if I could get it to boot. Nothing.

    From the above posts I can deduced its a video card problem, but at the moment, I can't get it to post anything, and I think the computer is lost in asking a keyboard responsive question that i can't see.

    I guess my next step is to buy a Windows 7 Video Card, or... reinstall Vista 64.  And to think I fell for the Windows 7 hype as a more stable system.
    Tuesday, November 24, 2009 6:26 PM
  • Hey Cod-I have the same MOBO running Win 7 64 with AMD quad 9750 with a nvidia 9800GT.  When I remove my 9800 and run onboard graphics (nvidia 8300) things work a bit better but I still have a driver issue. I did give my 9800 to a friend to test and it worked fine. It may very well be an overheat issue causing Windows to TDR the video card. I will make darn sure my gpu fan is running at 100% and see how it goes tonight.
    Tuesday, November 24, 2009 7:43 PM
  • No dice. Everything running cool with fan at 100% and crashing 100% of the time. This problem is all over the internet!
    • Proposed as answer by Jumon Thursday, February 11, 2010 11:56 PM
    Friday, November 27, 2009 2:46 PM
  • Woops, clicked on proposed as answer instead of reply.  Sorry.  I have something to contribute that IS an answer for me, though.  I had the same issue.  Blue screens and just outright reboots/resets without even a blue screen.  I have a 8800GT using the driver 196.21_desktop_win7_winvista_64bit_english_whql.  I finally found the issue to be with the windows desktop graphics (of course, I blame Nvidia's drivers).

     The temporary solution is to disable all the advanced desktop features.   Go to Control Panel\All Control Panel Items\Performance Information and Tools and select "Adjust Visual effects ".  Then select "Adjust for best performance " to disable them all.  Once I set this, I have not had a single crash since. BTW, the default desktop is kinda ugly after that, so I did have to go back and select the "Windows 7 Theme" but since all the accelerated features were disabled, I got a system that looks ok now and doesnt crash.  Lets hope for a fix.
    • Edited by Jumon Friday, February 12, 2010 12:07 AM
    Friday, February 12, 2010 12:03 AM
  • Thanks for the retraction! I don't want my inbox flooded with disgruntled folks slinging mud at me. My problems seem to have gotten worse. First I got the freezes/kernel error message while playing games, now I get it while surfing. I really wish Win/vidia would step up, acknowledge the problem and get a fix out.
    Friday, February 12, 2010 12:06 AM
  • Yea, don't know how I can retract the "propose as answer" click.  Doesnt seem to be a way.


    Anyhow, if you get the chance to try out my solution, even temporarily, let me know if it works for you.  Some people out there may have more than just this one issue, so this might not work for everyone unless they have stress tested their system in another OS/way.
    Friday, February 12, 2010 12:20 AM
  • Hi,

     

    Please run dxdiag and save a log. Then post this information so we can see your computer and audio hardware information.

     

    ------------------

    System Information

    ------------------

    ---------------
    Display Devices
    ---------------

    Also, please .zip up any .dmp files under the \Windows\LiveKernelReports\WATCHDOG directory and post to a web page.

    Thanks,
    Chris [MSFT]

    Friday, February 12, 2010 12:39 AM
  • Hi all,

     

    I was expecting some more post between February and April to solve my problem.

    I have exaclty the same BSOD everytime since Win7 and Nvidia. My card is a GeForce 6800 GT AGP.

    I know AGP is old, but not that old.  I've tried old version of Nvidia drivers, they all cause the same problem.

     

    Bad Lines in 3D, color points, blank screen and come back, nvidia driver stop responding, blue screen, etc

    My only help for now is that i've tried many NVidia driver.

     

    Now i run my Win7 in 1024 VGA (No driver at all) instead of 1680 just because of that. 

    I wait for MSFT or NVIDIA to address that problem but i found that it has been there since a long time now and nobody is addressing it.

     

    Bellus

     

    Tuesday, April 20, 2010 9:27 PM
  • Hi Bellus,

    Please describe your hardware. Motherboard, Windows 7 version, monitor, and manufacturer of your display adapter.

    In general, you need to:

    1.update the BIOS for your motherboard to the latest available

    2. update your motherboard with the latest chipset updates available

    3. install the monitor .inf (drivers) from the manufacturer ( any version available, if it's only XP-manually install it)

    4. uninstall anything nVidia from uninstall programs

    5. download and install from nVidia the 197.45 (WHQL) driver from nVidia

    I have Win 7 32-bit on an old Asus motherboard with an Intel 845 chipset and an Asus 6800GT connnected to a Lenovo 24" monitor since Win 7 beta with no issues.

    The symptoms that you describe can result from a failed display adapter, bad connections or cable and the computer not configured correctly.

    Since your display adapter is not a 9800, I would suggest that you start a new post and provide the information needed.

    Wednesday, April 21, 2010 10:23 AM
  • Ok, I finally solved most of my issues with crashing.  The latest driver, 197.13, alone did not do it, but after re-installing Directx afterward, the crashes that I could easily reproduce with certain full screen games (running them in a window, when an option, did not crash) have stopped.  I'll have to spend some time with all the desktop features on again before I can say it solved that, too.
    Wednesday, April 21, 2010 11:10 PM
  • any fixes yet? im about ready to smash my computer to peices!!!

    Im running Windows Vista 32, with 2 nVidia GeForce 9800 GTX+ cards and constantly getting errors.  Ive updated all drivers for the video card, and it constantly reboots/BSoD on me after 15 seconds of loading!

    I put too much $$ into my comp to have this ____ happen to me and its quite annoying

    Sunday, May 16, 2010 8:34 PM
  • I'm experiencing the same problem.  Windows 7 totally freezes, no mouse activity, no BSOD, nothing.  I have a nVidia video card BUT NOT a nVidia audio processor.  I am still troubleshooting but I wanted to lay this out here as food for thought.

    My system seems to gravitate towards installing two audio codec processors; IDT and nVidia.

    I paid attention to this especially after I noticed that sometimes when audio starts while I'm moving the mouse the computer locks up.  It locks up so bad that it reminds me of interrupt conflict days of 90s.

    I have just removed nVidia audio driver a couple of days ago and I have not had any lock ups yet but I am not calling it a solution just yet.  I'll report back when possible.

    Monday, August 23, 2010 3:04 PM
  • So I disabled the driver

    1. Start Menu

    2. Right Mouse click "Computer" in the popup menu

    3. Left mouse click the "Manage" item in the menu

    4. In the Computer Management Console Left mouse click on Device Manager

    Note: The Middle window will populate with all the devices connected to your computer system

    5. Select Display adapters  the display adapter will appear below display adapters icon

    6. Select video adapter or right mouse click video adapter select disable

    "OR"

    7 Once the Video adapter properties sheet is launched

    8. Click on the Driver tab select disable

    9 OK

    10. Reboot system

    yeah the Icons are huge but as long as I dont get the BSOD I can live with that thankx

    Friday, August 10, 2012 12:20 AM