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Error: 815

    Question

  • I am using Vista and I keep getting this error message 815 saying "error connecting broadband connection WAN Miniport (PPPOE).  How do I fix this?
    Thanks in advance!
    AnnJoyce
    Wednesday, January 02, 2008 2:15 AM

Answers

  • Hi,

     

    Thank you for the post.

     

    Regarding the error code 815, I suggest contacting ISP to confirm if the username and password is correct.

     

    If the connection can be established by using other device/system, please create a new administrator account on the Windows Vista machine to troubleshoot the issue:

     

    1.    Click Start, type user account, and click the User Accounts control panel.

    2.    In the User Account control panel, click Manager another account.

    3.    Click Create a new account, type an account name, select Administrator, and then click Create Account.

    4.    Logoff and logon with the new account and establish the connection to check if the issue persists.

     

    Hope it helps.

     

    Sincerely,

    Joson Zhou

    Microsoft Online Community Support

     

    Friday, January 04, 2008 9:06 AM

All replies

  • Hi
    Even Iam getting the same error message 815, Can anyone solve this problem? I Know there is no problem in my internet connection as there is no such error when connected other Windows versions other than Vistas.
    Thursday, January 03, 2008 7:15 PM
  • Hi,

     

    Thank you for the post.

     

    Regarding the error code 815, I suggest contacting ISP to confirm if the username and password is correct.

     

    If the connection can be established by using other device/system, please create a new administrator account on the Windows Vista machine to troubleshoot the issue:

     

    1.    Click Start, type user account, and click the User Accounts control panel.

    2.    In the User Account control panel, click Manager another account.

    3.    Click Create a new account, type an account name, select Administrator, and then click Create Account.

    4.    Logoff and logon with the new account and establish the connection to check if the issue persists.

     

    Hope it helps.

     

    Sincerely,

    Joson Zhou

    Microsoft Online Community Support

     

    Friday, January 04, 2008 9:06 AM
  • hi

      please check the modem configuration. and the lan card is disable or enable

    Monday, January 14, 2008 4:43 PM
  •  

    hi

     please check the modem configuration.. and check the lan card status

    Monday, January 14, 2008 4:53 PM
  • Yes, it works.

    Thanks...
    Tuesday, January 29, 2008 12:59 PM
  • This was helpful in that the new user connected to the internet without any problem.  What can I do to get the other user account to be able to connect?  thanks for your help.  -Kristin

    Friday, February 08, 2008 8:58 PM
  • Dear Joson,

     

    My client is a real estate agent who is using Vista Home Premium on his laptop (OEM installation).  When he tries to connect to the cable modem in the office he is getting error code 815.  When any of the other agents connect to the same modem they have NO problems ... they are running Windows XP on their laptops ...

     

    I have tried your solution listed above and it does not work either.  Other suggestions?

     

    Thanks!

    HPMAustin 

    Sunday, June 08, 2008 5:15 PM
  • Hi everyone,

    I have also been going through the same issues with error 815 when trying to connect to the internet with the vista platform.  However, I hope that my solution might work for you as well.  After multiple hours on the phone with tech guys they suggested that my modem that I was worked just fine with my old computer that was running XP might be of issue.  So we borrowed a friends newer modem and bing we were online.  So check your modems they may need to be relaced with newer ones.  Hope that helps.

     

    Shaun

     

    Wednesday, September 10, 2008 6:37 PM
  • GO TO THE NETWORK CONNECTIONS IN YOUR COMPUTER AND DELETE THE WAN MINIPORT.....

    • Proposed as answer by Simon01234 Thursday, July 30, 2009 9:13 AM
    Monday, September 29, 2008 11:10 PM
  • I am  rookie os Pc's can you explain how pls, i have too many problems with error 815...please help
    Saturday, November 15, 2008 4:34 AM
  • What would cause this problem?  Or is a glitch in Vista ?
    Saturday, January 10, 2009 12:12 AM
  •  I think it's not Vista problem. First, log in with administrator account and check whether you network adapter gets correct IP address from server. If it's not default 169.x.x.x then create VPN connection and try to connect. If it's not connecting then call your provider tech support.
    Friday, February 13, 2009 9:00 PM
  • Yes i got this very same error like everyone in this universe using vista....
     
    In my case i have a desktop running XP and i got a new lappie running vista.. So i what i used to do was to directly plug my Ethernet cord into my lappie from my PC.
    But since that was earlier connected to my xp machine , My modem was holding some configuration related win XP (I reckon).

    I tried diagnose and it recommended me to try and turn off and then turn on my  modem. And that clicked !!!!

    Now i have no glitch in connecting to internet  . But this was really frustrating first up when you cant set up an internet connection due to some crazy error

    Bye,
    Harish
    • Proposed as answer by Harish_38 Friday, March 27, 2009 11:06 AM
    Friday, March 27, 2009 11:04 AM
  • WAY TO EASY FOR ME TO HAVE FIGURED OUT,I HAVE BEEN MUCKING ABOUT WITH THIS PROBLEM FOR DAYS,AND WAS JUST ABOUT TO SPEND $$$ THANKS SANAN045 IT  SORTED IT IN SECONDS
    Monday, March 30, 2009 2:10 AM
  • I tried that out too, and it still won't work. Any other suggestions? :-/

    Tuesday, July 07, 2009 6:15 PM
  • anyone tried getting latest product drivers for modem, I had an 815 this evening, downloaded the driver from maufacturer website for vista installed the driver, connected the device AFTER, enterd credentials and wey hey!! were done. This seems to resolve any USB connection issues. Hope this helps some folks!!

    as for ethernet modems, makesure your PPP settings are okay, your VPI/VCI are correct your username and passwords are great. your modem has the latest firmware. if this fails try resetting your TCP/IP stack and flushing DNS and then maybe winsock reset. If they don't work try an alternate modem/router of a friend if possible.

    also when connecting you modem to another pc may sound silly but turn it off 1st otherwise the modem is still issuing an IP address to your old pc and cannot send correct packet data to your new one.
    • Edited by J3-TEK Sunday, July 26, 2009 8:13 PM update
    Sunday, July 26, 2009 8:10 PM
  • SAYAN045 you are a God amongst your kind - I've been f-ing about trying to fix this forever & had given up on trying. Many thanks from sunny (not) England mate.

    Simon
    Thursday, July 30, 2009 9:13 AM
  • Hi,

     

    Thank you for the post.

     

    Regarding the error code 815, I suggest contacting ISP to confirm if the username and password is correct.

     

    If the connection can be established by using other device/system, please create a new administrator account on the Windows Vista machine to troubleshoot the issue:

     

    1.     Click Start , type user account , and click the User Accounts control panel.

    2.     In the User Account control panel, click Manager another account .

    3.     Click Create a new account , type an account name, select Administrator , and then click Create Account .

    4.     Logoff and logon with the new account and establish the connection to check if the issue persists.

     

    Hope it helps.

     

    Sincerely,

    Joson Zhou

    Microsoft Online Community Support

     


    This method is too excessive! All contents in my previous desktop are lost by this method, not to mention much inconvenience caused by this awful method
    ! Joke!
    • Proposed as answer by Badasskick Thursday, December 17, 2009 4:49 AM
    Thursday, July 30, 2009 11:57 PM
  • Actually the error message you encounter is that windows Vista automatically default your connection in broadband connection powered by a username and password (PPPoE). If your connection doesn't have username and password, all you need to do is disable it.

    1. Go to Internet Explorer. click on Tools Tab and go to Internet Option. under Connections tab click on option Never dial a connection, then click on Apply.

    2. If your using a PPPoE connection, input your username and password. If still persist, check your LAN status, setup and cables.

    Note: If you have a router you might need to input your username and password  to your router and make sure to follow again the number 1 instruction.

    Thursday, December 17, 2009 5:02 AM
  • HOW??

     

    Monday, April 19, 2010 12:18 AM
  • What if your computer still won't connect to the computer after creating an administrator account? We received the error 815 and are using Vista. 

     

     

    "Regarding the error code 815, I suggest contacting ISP to confirm if the username and password is correct.

     

    If the connection can be established by using other device/system, please create a new administrator account on the Windows Vista machine to troubleshoot the issue:

     

    1.    Click Start, type user account, and click the User Accounts control panel.

    2.    In the User Account control panel, click Manager another account.

    3.    Click Create a new account, type an account name, select Administrator, and then click Create Account.

    4.    Logoff and logon with the new account and establish the connection to check if the issue persists.

     

    Hope it helps."

     

     


    Monday, May 03, 2010 6:41 AM
  • I am using Vista and I keep getting this error message 815 saying"error connecting broadband connection WAN Miniport (PPPOE). How do I fix this?
    Thursday, December 23, 2010 1:09 PM
  • If I try to login in the new account it gets this :

     

    ''The User Profile Service service failed the logon.

    User profile cannot be loaded.''

     

    what do I have to do?

    Please help me.

     

    sebasjuuuh

    Friday, August 26, 2011 11:00 AM
  • Thank you so much Badasskick

    I was having the same issue as everyone else, though i'd already been using the internet minutes before, did something else came back and got this error, i search this answer on my partners computer which was hooked up to the same router, so i knew there was no issue there, tried out Badasskick's solution, and it worked a treat, for some reason my IE had decided to change its settings, not sure what i did to make that happen, but so glad its resolved.

    I use Vista btw, my partners is XP.
    • Edited by Daekara Sunday, February 19, 2012 12:58 AM
    Sunday, February 19, 2012 12:56 AM
  • I am using Virgin Media boardbrand and I keep getting this error message 815 saying "error connecting broadband connection WAN Miniport (PPPOE).  How do I fix this? Thanks in advance!
    Saturday, July 12, 2014 1:32 PM