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Cannot open file - "User does not have access privileges"

    Question

  • I am using Windows 7 and I recently reformatted my computer because it was getting to slow, etc. Now it is as good as new but I cannot access one of my Word Document files because I had encrypted the file on my system before reformatting it and I think I might have played around with the 'Security' tab in the properties of this file as well.

    I really need to access this document. What should I do?

    Thanks!

    Monday, October 31, 2011 8:14 AM

Answers

  •  

    Hi,

     

    EFS prevent your data based on Windows logon authentication. Please try to create an account same as that you used to encrypt this folder. Than set the same password either. If the issue persists, change the computer name as the previous machine.

     

    Hope that helps


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ”
    • Marked as answer by Robinson Zhang Thursday, December 01, 2011 6:44 AM
    Monday, November 07, 2011 2:01 AM

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