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System crashes - BCCode 124 - Windows 7

    Question

  • Hi, I installed Windows 7 from scratch.  The system started crashing so I updated all the drivers and patches.  It is an HP a1357c system that I bought new with Win XP in it.  It had been running fine for 2 years but then started crashing.  This is why I decided to install Win7.  The problem didn't go away.  It happens often and randomly.  It could be just sitting at idle, or with the browser running.  It is stable in SAFE mode.

    Hardware
    Base processor
    Athlon 64 X2 (T) 4200+ 2.2 GHz

        2000 MT/s (mega transfers/second)
        Socket 939

    Chipset
    ATI Radeon Xpress 200
    Motherboard

        Manufacturer: Asus
        Motherboard Name: A8AE-LE
        HP/Compaq motherboard name: AmberineM-GL6E

    Memory Installed    1 GB (2 x 512)

    Here is what I get:

     

    Problem signature:
      Problem Event Name:    BlueScreen
      OS Version:    6.1.7600.2.0.0.256.48
      Locale ID:    1033

    Additional information about the problem:
      BCCode:    124
      BCP1:    0000000000000000
      BCP2:    FFFFFA8001D5A038
      BCP3:    00000000B2000010
      BCP4:    0000000000010C0F
      OS Version:    6_1_7600
      Service Pack:    0_0
      Product:    256_1

    Files that help describe the problem:
      C:\Windows\Minidump\121211-36593-01.dmp
      C:\Users\Nelson\AppData\Local\Temp\WER-46562-0.sysdata.xml

    Read our privacy statement online:
      http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

    If the online privacy statement is not available, please read our privacy statement offline:
      C:\Windows\system32\en-US\erofflps.txt

     

    Dump files can be found here...

    https://skydrive.live.com/redir.aspx?cid=582fe2bce5a65341&resid=582FE2BCE5A65341!114&parid=root

     

    Thank you in advance for any help you can give me.


    • Edited by nelaco Monday, December 12, 2011 6:56 PM
    Monday, December 12, 2011 6:53 PM

Answers

  • Thank you Las.  Could you point me to where I can find this update?  I've searched HP, AMD, and Google but no luck.  I had used slimdriver to get all drivers up to date and when I run the scan it tells me I am current.  Any other tool you suggest?  Thank you again for your help.

    According to your dmp file , you have Driver issue with your MotherBoard !! , so Update the Driver to the latest version , if your driver is up to date try to install previous version it solve your blue screen.

     

    Regards,

     


    MCP ✦ MCTS ✦ MCITP
    Tuesday, December 13, 2011 1:16 PM

All replies

  • It looks like a hardware issue. Is it the original ram and cpu in the laptop? I'm guessing there is a problem with either the cpu or ram. I see you have 2 sticks of ram in the laptop. Take 1 out and run the computer for a while. Then repeat with the other stick. It might run slow with 1 stick of ram but we'll see if it crashes.

    Tuesday, December 13, 2011 2:35 AM
  • I'll try that.  The RAM & CPU is the original one.  Right now I am running memtest86.  It's been 13 hours and so far no errors.  Once it ends I'll try your suggestion.  

    The only thing I don't understand, is why does it run fine in SAFE mode and DOS?  Do you still think if could be hardware related?

    Thank you for your help.  I'll report back.

    Tuesday, December 13, 2011 11:37 AM
  • *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    WHEA_UNCORRECTABLE_ERROR (124)
    A fatal hardware error has occurred. Parameter 1 identifies the type of error
    source that reported the error. Parameter 2 holds the address of the
    WHEA_ERROR_RECORD structure that describes the error conditon.
    Arguments:
    Arg1: 0000000000000000, Machine Check Exception
    Arg2: fffffa8001d8b038, Address of the WHEA_ERROR_RECORD structure.
    Arg3: 00000000f2000010, High order 32-bits of the MCi_STATUS value.
    Arg4: 0000000000010c0f, Low order 32-bits of the MCi_STATUS value.
    Debugging Details:
    ------------------
    BUGCHECK_STR:  0x124_AuthenticAMD
    CUSTOMER_CRASH_COUNT:  1
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
    PROCESS_NAME:  SlimDrivers.ex
    CURRENT_IRQL:  f
    STACK_TEXT:  
    fffff800`00ba8ac8 fffff800`02df6903 : 00000000`00000124 00000000`00000000 fffffa80`01d8b038 00000000`f2000010 : nt!KeBugCheckEx
    fffff800`00ba8ad0 fffff800`0298e293 : 00000000`00000001 fffffa80`01d858b0 00000000`00000000 fffffa80`01d85900 : hal!HalBugCheckSystem+0x1e3
    fffff800`00ba8b10 fffff800`02df65c8 : 00000000`00000728 fffffa80`01d858b0 fffff800`00ba8e70 00000000`00000000 : nt!WheaReportHwError+0x263
    fffff800`00ba8b70 fffff800`02df5f1a : fffffa80`01d858b0 fffff800`00ba8e70 fffffa80`01d858b0 00000000`00000000 : hal!HalpMcaReportError+0x4c
    fffff800`00ba8cc0 fffff800`02de9e8f : fffffa80`02596010 00000000`00000001 fffff800`00ba8ef0 00000000`00000000 : hal!HalpMceHandler+0x9e
    fffff800`00ba8d00 fffff800`02876e6c : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : hal!HalHandleMcheck+0x47
    fffff800`00ba8d30 fffff800`02876cd3 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxMcheckAbort+0x6c
    fffff800`00ba8e70 fffff880`04abb1a5 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiMcheckAbort+0x153
    fffff880`058126d8 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : athrx+0x821a5
    STACK_COMMAND:  kb
    FOLLOWUP_NAME:  MachineOwner
    MODULE_NAME: hardware
    IMAGE_NAME:  hardware
    DEBUG_FLR_IMAGE_TIMESTAMP:  0
    FAILURE_BUCKET_ID:  X64_0x124_AuthenticAMD_PROCESSOR_BUS
    BUCKET_ID:  X64_0x124_AuthenticAMD_PROCESSOR_BUS
    Followup: MachineOwner
    -------------------------------------------------------------------------------------------------------------------------------------------------
    ** The Blue Screen caused By Your AuthenticAMD_PROCESSOR_BUS , Update it to the Latest version.
    Regards,


    MCP ✦ MCTS ✦ MCITP
    Tuesday, December 13, 2011 11:56 AM
  • Thank you Las.  Could you point me to where I can find this update?  I've searched HP, AMD, and Google but no luck.  I had used slimdriver to get all drivers up to date and when I run the scan it tells me I am current.  Any other tool you suggest?  Thank you again for your help.
    Tuesday, December 13, 2011 12:22 PM
  • Thank you Las.  Could you point me to where I can find this update?  I've searched HP, AMD, and Google but no luck.  I had used slimdriver to get all drivers up to date and when I run the scan it tells me I am current.  Any other tool you suggest?  Thank you again for your help.

    According to your dmp file , you have Driver issue with your MotherBoard !! , so Update the Driver to the latest version , if your driver is up to date try to install previous version it solve your blue screen.

     

    Regards,

     


    MCP ✦ MCTS ✦ MCITP
    Tuesday, December 13, 2011 1:16 PM
  • *                                                                             *

    *                        Bugcheck Analysis                                    *

    *                                                                             *

    *******************************************************************************

     

    WHEA_UNCORRECTABLE_ERROR (124)

    A fatal hardware error has occurred. Parameter 1 identifies the type of error

    source that reported the error. Parameter 2 holds the address of the

    WHEA_ERROR_RECORD structure that describes the error conditon.

    Arguments:

    Arg1: 0000000000000000, Machine Check Exception

    Arg2: fffffa8001d8b038, Address of the WHEA_ERROR_RECORD structure.

    Arg3: 00000000f2000010, High order 32-bits of the MCi_STATUS value.

    Arg4: 0000000000010c0f, Low order 32-bits of the MCi_STATUS value.

     

    Debugging Details:

    ------------------

     

    Unable to load image \SystemRoot\system32\DRIVERS\athrx.sys, Win32 error 0n2

    *** WARNING: Unable to verify timestamp for athrx.sys

    *** ERROR: Module load completed but symbols could not be loaded for athrx.sys

     

    BUGCHECK_STR:  0x124_AuthenticAMD

     

    CUSTOMER_CRASH_COUNT:  1

     

    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

     

    PROCESS_NAME:  SlimDrivers.ex

     

    CURRENT_IRQL:  f

     

    STACK_TEXT:  

    fffff800`00ba8ac8 fffff800`02df6903 : 00000000`00000124 00000000`00000000 fffffa80`01d8b038 00000000`f2000010 : nt!KeBugCheckEx

    fffff800`00ba8ad0 fffff800`0298e293 : 00000000`00000001 fffffa80`01d858b0 00000000`00000000 fffffa80`01d85900 : hal!HalBugCheckSystem+0x1e3

    fffff800`00ba8b10 fffff800`02df65c8 : 00000000`00000728 fffffa80`01d858b0 fffff800`00ba8e70 00000000`00000000 : nt!WheaReportHwError+0x263

    fffff800`00ba8b70 fffff800`02df5f1a : fffffa80`01d858b0 fffff800`00ba8e70 fffffa80`01d858b0 00000000`00000000 : hal!HalpMcaReportError+0x4c

    fffff800`00ba8cc0 fffff800`02de9e8f : fffffa80`02596010 00000000`00000001 fffff800`00ba8ef0 00000000`00000000 : hal!HalpMceHandler+0x9e

    fffff800`00ba8d00 fffff800`02876e6c : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : hal!HalHandleMcheck+0x47

    fffff800`00ba8d30 fffff800`02876cd3 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxMcheckAbort+0x6c

    fffff800`00ba8e70 fffff880`04abb1a5 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiMcheckAbort+0x153

    fffff880`058126d8 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : athrx+0x821a5

     

     

    STACK_COMMAND:  kb

     

    FOLLOWUP_NAME:  MachineOwner

     

    MODULE_NAME: hardware

     

    IMAGE_NAME:  hardware

     

    DEBUG_FLR_IMAGE_TIMESTAMP:  0

     

    FAILURE_BUCKET_ID:  X64_0x124_AuthenticAMD_PROCESSOR_BUS

     

    BUCKET_ID:  X64_0x124_AuthenticAMD_PROCESSOR_BUS

     

    Followup: MachineOwner

    ---------

    --------------------------------------------------------------------------------------------

    Bug Check Code 0x124: http://msdn.microsoft.com/en-us/library/ff557321(v=VS.85).aspx

    Start by updating Athrx.sys driver. More about it: http://www.faultwire.com/file_detail/athrx.sys*66628.html

    If this does not help then there should be something wrong with your processor. In this case, update its driver and if the problem persists contact AMD or your manufacturer Technical Support.

     


    This posting is provided "AS IS" with no warranties or guarantees , and confers no rights.

    Microsoft Student Partner 2010 / 2011
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    Tuesday, December 13, 2011 10:16 PM
  • Thank you for the replies.  I wasn't able to rollback the mobo drivers.  This problem started happening out of nowhere so it wasn't after a driver update. I also can't find the athrx update.

    This is what I've done so far.  I reseated all the parts, dusted all out, and even added a fan.  Temps were always around 36 c.  I also replaced the PSU with a known good one. 

    Yesterday I tried using only one of the two memory sticks at a time but no difference.  I had ran memtest86 for over 15 hours with no errors but just in case.

    I've also updated all the drivers and the bios.  I also went into safe mode and disabled all of the devices except for system, cpu, and then boot it up.  No change.

    What I don't understand is why does it run fine in safe mode and DOS (memtest86), and not in regular mode.

    I've spent many hours working on this pc and I think I am finally giving up.  I am going to replace the mobo with a combo + cpu + memory.  It is going to be for my son.  He'll use it for school and for an online video game called "Minecraft".  Can anyone recommend one under $100 that I can swap in this case?  The original mobo is:

     

    Form factor

    • ATX form factor, 9.6 in x 9.6 in

    Thank you again for all the help.

    Wednesday, December 14, 2011 12:57 PM
  • Thank you for the replies.  I wasn't able to rollback the mobo drivers.  This problem started happening out of nowhere so it wasn't after a driver update. I also can't find the athrx update.

    This is what I've done so far.  I reseated all the parts, dusted all out, and even added a fan.  Temps were always around 36 c.  I also replaced the PSU with a known good one. 

    Yesterday I tried using only one of the two memory sticks at a time but no difference.  I had ran memtest86 for over 15 hours with no errors but just in case.

    I've also updated all the drivers and the bios.  I also went into safe mode and disabled all of the devices except for system, cpu, and then boot it up.  No change.

    What I don't understand is why does it run fine in safe mode and DOS (memtest86), and not in regular mode.

    I've spent many hours working on this pc and I think I am finally giving up.  I am going to replace the mobo with a combo + cpu + memory.  It is going to be for my son.  He'll use it for school and for an online video game called "Minecraft".  Can anyone recommend one under $100 that I can swap in this case?  The original mobo is:

     

    Form factor

    • ATX form factor, 9.6 in x 9.6 in

    Thank you again for all the help.

    Hello,

    I think it will be better to contact your manufacturer Technical Support for assistance as I think it is a hardware problem. You can also ask them for prices.

     


    This posting is provided "AS IS" with no warranties or guarantees , and confers no rights.

    Microsoft Student Partner 2010 / 2011
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    Wednesday, December 14, 2011 3:55 PM
  • I just tried HP support.  Total joke.  Below is my last dump. 

     

    Question: I am actually typing this in safe mode/network enabled.  PC runs just fine.  How can this be if it is a hardware issue?  It must be something with one of my drivers.  I just don't know what else to try.  I'll keep searching for the Athrx.sys driver update like you suggested.  Thank you again for trying to help.

     

    On Wed 12/14/2011 4:30:27 AM GMT your computer crashed
    crash dump file: C:\Windows\Minidump\121411-34468-01.dmp
    This was probably caused by the following module: hal.dll (hal+0x12903)
    Bugcheck code: 0x124 (0x0, 0xFFFFFA8001DB8038, 0xF2000010, 0x10C0F)
    Error: WHEA_UNCORRECTABLE_ERROR
    file path: C:\Windows\system32\hal.dll
    product: Microsoft® Windows® Operating System
    company: Microsoft Corporation
    description: Hardware Abstraction Layer DLL
    Bug check description: This bug check indicates that a fatal hardware error has occurred. This bug check uses the error data that is provided by the Windows Hardware Error Architecture (WHEA).
    This is likely to be caused by a hardware problem problem. This problem might be caused by a thermal issue.
    The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system which cannot be identified at this time.

    Wednesday, December 14, 2011 4:54 PM
  • I just tried HP support.  Total joke.  Below is my last dump. 

     

    Question: I am actually typing this in safe mode/network enabled.  PC runs just fine.  How can this be if it is a hardware issue?  It must be something with one of my drivers.  I just don't know what else to try.  I'll keep searching for the Athrx.sys driver update like you suggested.  Thank you again for trying to help.

     

    On Wed 12/14/2011 4:30:27 AM GMT your computer crashed
    crash dump file: C:\Windows\Minidump\121411-34468-01.dmp
    This was probably caused by the following module: hal.dll (hal+0x12903)
    Bugcheck code: 0x124 (0x0, 0xFFFFFA8001DB8038, 0xF2000010, 0x10C0F)
    Error: WHEA_UNCORRECTABLE_ERROR
    file path: C:\Windows\system32\hal.dll
    product: Microsoft® Windows® Operating System
    company: Microsoft Corporation
    description: Hardware Abstraction Layer DLL
    Bug check description: This bug check indicates that a fatal hardware error has occurred. This bug check uses the error data that is provided by the Windows Hardware Error Architecture (WHEA).
    This is likely to be caused by a hardware problem problem. This problem might be caused by a thermal issue.
    The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system which cannot be identified at this time.

    It is the same bug check code.

    If the problem is related with hardware components, there is no much help that you can get from this forum.

     


    This posting is provided "AS IS" with no warranties or guarantees , and confers no rights.

    Microsoft Student Partner 2010 / 2011
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    Wednesday, December 14, 2011 5:13 PM
  • Question: I am actually typing this in safe mode/network enabled.  PC runs just fine.  How can this be if it is a hardware issue?  It must be something with one of my drivers.  I just don't know what else to try.  I'll keep searching for the Athrx.sys driver update like you suggested. 

    Can you point me to this updated driver?  I removed the wireless card so I am not sure it is an issue anymore.

    Thank you again for trying to help.

    Wednesday, December 14, 2011 5:21 PM
  • Question: I am actually typing this in safe mode/network enabled.  PC runs just fine.  How can this be if it is a hardware issue?  It must be something with one of my drivers.  I just don't know what else to try.  I'll keep searching for the Athrx.sys driver update like you suggested. 

    Can you point me to this updated driver?  I removed the wireless card so I am not sure it is an issue anymore.

    Thank you again for trying to help.

    For the driver, you have also to ask your manufacturer Technical Support.

    It may also be the driver of your processor that is causing the issue. You can also contact AMD Technical Support for assistance.

    You can also try proceeding like that:

    • Uninstall all unused programs
    • Update all possible drivers
    • Run msconfig and disable all startup items / services except Microsoft ones

    You can proceed like that to make sure that there is no other driver that is causing the issue. Here, I still suspect a problem with the processor or its driver.

     


    This posting is provided "AS IS" with no warranties or guarantees , and confers no rights.

    Microsoft Student Partner 2010 / 2011
    Microsoft Certified Professional
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    Wednesday, December 14, 2011 5:35 PM
  • Ok, I tried msconfig and same thing happened.  I'll try AMD next and see if they have a newer driver.  I am again writing this in Safe mode with network enabled.  Not sure why the CPU would work fine here but not in normal mode.  Thank you again for all your help.
    Wednesday, December 14, 2011 6:12 PM
  • No luck with AMD.  Looks like I have the latest driver. 

    I just installed a fresh copy of Win 7 without any of the cards on the mobo plugged in.  Same thing. 

    I am writing this in Safe Mode.  I also ran a CPU load test with "Hot CPU tester Pro".  It passes in both modes, but eventually blue screens in normal mode.  Safe Mode I have no problems at all.  I also disabled ALL of the startup services...including MS'.  Same thing.

    Any other suggestions?  Thank you again for the help.

    Thursday, December 15, 2011 8:10 PM
  • No luck with AMD.  Looks like I have the latest driver. 

    I just installed a fresh copy of Win 7 without any of the cards on the mobo plugged in.  Same thing. 

    I am writing this in Safe Mode.  I also ran a CPU load test with "Hot CPU tester Pro".  It passes in both modes, but eventually blue screens in normal mode.  Safe Mode I have no problems at all.  I also disabled ALL of the startup services...including MS'.  Same thing.

    Any other suggestions?  Thank you again for the help.

    Sorry but no other suggestions other than uninstalling the latest driver and using an older one for the CPU.

    If you have another processor, please try changing your current one just for testing.

     


    This posting is provided "AS IS" with no warranties or guarantees , and confers no rights.

    Microsoft Student Partner 2010 / 2011
    Microsoft Certified Professional
    Microsoft Certified Systems Administrator: Security
    Microsoft Certified Systems Engineer: Security
    Microsoft Certified Technology Specialist: Windows Server 2008 Active Directory, Configuration
    Microsoft Certified Technology Specialist: Windows Server 2008 Network Infrastructure, Configuration
    Microsoft Certified Technology Specialist: Windows Server 2008 Applications Infrastructure, Configuration
    Microsoft Certified Technology Specialist: Windows 7, Configuring
    Microsoft Certified Technology Specialist: Designing and Providing Volume Licensing Solutions to Large Organizations
    Microsoft Certified IT Professional: Enterprise Administrator
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    Microsoft Certified Trainer

    Thursday, December 15, 2011 8:43 PM
  • Go to HP, search your PC model, look for any updates.

    Check your Bios rev., see if they made an update.

    "WARNING", if you have never worked with bios update, find someone who has.

    If you yak the bios, your PC is junk.

    Thursday, December 15, 2011 11:22 PM
  • Mr X... I have updated the link on the blue screen I told you about on my forum since monday.... Please help me check it out.. I know you are very busy... Thank you so much
    Wednesday, December 21, 2011 12:20 PM
  • This is maybe ok for a long time ago, but i had the same problem. I changed my cpu and ewerything was normal :)
    Sunday, June 17, 2012 4:51 PM